My sunroof broke, so I had to take it in. Chase got me right in, came out to my car so I could show him what was wrong and then the mechanic guy, Ray, came out to look at it. He did exactly what I needed and wanted him to do. He also went ahead and fixed all the recalls while it was there without a question. They are top notch together! read more

Gabriel Ainsworth is so amazing and so helpful!!! if you want an awesome experience buying a car, he is your guy!!! I will only use him in the future for vehicle purchases!!! read more

A text I sent to Wilson KIA management: "I brought my daughter, (name), car in for a/c issue, which we incorrectly presumed would be covered under warranty (it is not cooling). Granted the service advisor told me that if there is damage to the unit, it may not be covered under warranty (I am not sure I embrace that position but at least he shared it with me). My daughter was told that there is no freon and they would need to run a test and it was not covered, it would be at least $500 (talk about a rock and a hard spot). I called my long time mechanic and he told me yes, they charge for testing, but it is a reasonable price of $100. He agreed that it seems that someone from Wilson is trying to take advantage of my daughter. We are not having the test done at Wilson. I have been talking to Robert Clerk about her possibly trading for a bigger car, but based on this situation we are contemplating taking the business elsewhere. I have leased two KIAs from Wilson but I am not sure that I want to do additional business based on the actions of the service department and it seemingly looking for ways to deny claims ($500 is certainly a way to discourage people for seeking warranty repairs). " I like KIA products, but this seemingly back door approach to discouraging warranty claims has me seriously reconsidering Wilson KIA (if they are not discouraging claims, they must want to stiff their customers. I was ready to go in with my daughter about trading up, but am having second thoughts. I have nothing but good things to say about the sales department and the product. read more

Truck was advertised at $43,000 but actual cost was $49,000. The. They give you a discount that brings the cost back to the $43k. No where did it say the price was $48k The process was very slow. It took 4 hours from start to finish. The finance guy tried to sell me an extended warranty for &6,000 with a $200 dollar deductible. I said no so then he came back with $2,995 as the cost with no deductible. Fair deal but he wouldn't let me pay cash. They wanted to finance it. Over all I would say it was a somewhat fair trade. They gave me $1000 over KBB and I talked the price of the new truck down another $1,000 read more

glad to sell you a car and promise service but good luck getting service- the are barely ever open for that

Brought my daughters '14 Rio in for recall service (got a letter warning that the car could burst into flames, even when off...informed to park away from the house until a solution was found...9 months later, a solution found and service appointments made). When we were first told to pick it up, the crew left a window down, because they broke the car...windows, locks, blinkers, time/date display all completely non-functional. They didn't even warn us about the blinkers because they didn't check those. Then it was a fight to make them believe it all worked upon drop off. Finally, days later, we left with all functional except the key fob. Was told they'd sell me one for $180 and it must have been broken when they got it. No. Kia will break your Kia and blame you, not tell you, and not fix it. Thanks Justin and all at the Kia service Center in Branson MS. Never again. read more

Took daughters vehicle in for a factory problem due to knock sensor. Has 81000 has warranty . They have had for 4 days . Daughter kept calling to find out about vehicle could not get any phone returns until 5:45 and night . Told her it was not cover under warranty. Well that's false talk to dealer in Gulfport they told us it would be cover if we could get car to them. Talked with hunter and crystal at Wilson , hunter never returned any of the 15 calls we made. So they ran test told us it could be motor damage , then yesterday said it just needed an update on knock sensor and it would be 340 dollars. Daughter wanted to trade vehicle in but she was told they could not appraise due to maybe a bad motor. Again great customer service . So she will drive 3 hours instead of using this dealer which is only 8 miles away! Again GREAT JOB SERVICE MANGER HUNTER and Crystal! Also tried to get ahold of owner . Also asked for regional Kia rep ! But all we hear is crickets!!!! Picking car up today hope the car does not break down. GREAT CUSTOMER SERVICE . If you have the time to repair vehicle properly call mark the service manager in Gulfport ms. He actually will return phone calls and go over what they are doing to your VEHICLE THANKS A PISSED OFF VICTIM GLENN STAPP Now at another Kia Dealership getting warranty repairs Mrs Wilson had only excuses but had no resolution to warrant repairs! Hunter explained extra charges as supplies clean up rags Bunch of BS read more

I purchased a Kia Sportage from Wilson Kia and had excellent customer service. I had an issue after the purchase and it was handled in a quick, professional manner. I recommend this dealership! read more

If giving a zero star was an option, I would hit it 100 times. I have never been to a dealership in all my life where everyone is so unprofessional and the attitudes are horrific. From the time I arrived and got out of my 2024 Kia forte and walked toward the service department. No one greeted me, no one talked to me and when I went inside to ask for a service advisor I was told " yeah give me a minute". 45 of those said minutes later finally someone ask if they could help me with a deep sigh right after asking. If you do not like your job or you do not want to be at your job then maybe you need to find something else to do if there was another Kia dealership anywhere remotely close I would much rather had went there than to have been here but same as oh my car had to be in service for a harness repair. I had to take it to this one. Needless to say, I was told that they would get the car in and call me when they found out what was needed, however this never happened. I tried calling over 25 times and was told that they would deliver the message to the service advisor and have them call me back four weeks later I finally get a call letting me know my car is ready to go and that I owe over $4000 when I was told initially the day I went in that they would call me before they started repairs on my car and let me know the cost. Had I known the cost I would've reached out to Insurance to see if they could've done something to help. However, now that repairs are complete insurance won't help because they were not provided documentation of any damages to my car so now I am stuck paying a bill that I was told nothing about. Absolutely horrific, terrible and atrocious. I hope no one else has to suffer in the same sense that I did zero stars were available they would get a negative absolutely freaking pathetic! read more

A complete total scam of a dealership. Read their 1/5 star reviews at the BBB. The owner will trash you when you leave negative reviews and tell you in public forums not to come back. I will NEVER go back there. read more

Wilson Kia - Car Dealers Near Me - Brandon, Mississippi

You want to see the place that made people believe that car dealers were sleeeeezy? You found it at Wilson Kia! On top of the sticker price for be vehicles, they are charging $2,999 for their "premier package" which is basically window tinting, making a $27K car $30K. When I called them on how disgusting it was, they assured me they could work it out. I let them know that I'd never do business with a place that does this to customers. Absolutely appalling! Avoid like the plague. read more

If you want to be lied to and deceived, I strongly suggest you buy from here. Wilson Kia completely pulled the rug out under me. They very clearly stated that I'd have "first rights" to an incoming vehicle. I kept in touch with them over the course of several weeks, and when it arrived I started the purchase process. At which point they sold it to someone else behind my back. It turned into an epic waste of time and a disheartening lesson on why people can't be trusted. When I emailed the general manager about my experience, he didn't even bother to respond. That says a lot about the type of operation they are running. A special shout-out to Josh DeMars in sales for being of particularly questionable character. In short, believe the reviews you see here. If you want to work with a dealership that cares about you, look elsewhere. read more

If i could give zero stars i would. We purchased our Kia in and love it.. the dealership itself is another story. We have had all our maintenance done here but the last time our lock key for the wheels was taken out of the glovebox. After calling for several days and leaving messages, we drove to dealership. The advisor was at her desk with 3 service guys sitting there also! She rushed out and said she has been "backed up" they will supposedly order our part and call us in a few days. We shall see. She was very nice and apologetic. Saw several you g service guys standing around, one smoking and one drove a new telluride up honking in horseplay. Seriously reconsidering having any service done here read more

Wilson Kia - Car Dealers Near Me - Brandon, Mississippi

My mom was needing to see if she could finance her Kia Soul. Her lease was up and she really loved the car. Robert Clerk was the gentleman that helped us. He was very patient and explained everything that my mom needed in order for her to keep the car. He graciously endured our jokes and tales of the car. He is an amazing young man and I would recommend him to anyone interested in purchasing a Kia. We had an awesome experience. Way to go Robert!! read more

Wish I could give 0 stars. DO NOT buy or sell a car to Wilson Kia. I sold my car on 4/28/2023 and have yet to receive payment from Wilson Kia. They claim they cannot pay me until they "receive title to the vehicle" Yet they have already sold the car? Seems fishy to me that you can't pay me for the car I sold you without title, yet you're so confident that the title will clear that you can sell the car? Makes absolutely zero sense to me. I have sold many cars and worked with many dealerships, and it has never taken a month to receive a payment for selling a vehicle. Stay away!! If you must buy a Kia, buy literally anywhere else. read more

RE: 2017 Kia Niro still under factory drivetrain warranty with what appears to (everyone but Wilson) as having a bad head gasket. Okay, I'll keep this simple, although eventually I WILL put my whole Wilson Kia fiasco review here....and it's a long one that begins back in February 2021 and is still in Wilson KIA Limbo. Lying. I've now caught your people lying to me ONCE AGAIN. Thanks to my access to KIA Customer Care notes you cannot hide your activities. On 5/19/2021 after having my car in your shop since 5/12/2021 for severe coolant and white smoke issues, I called to seek status as this is my only transportation and it's been many days since anyone has had the courtesy to call me. I was told service was waiting to hear a response from KIA tech line as to how to proceed testing my engine. LIES!!!! KIA tech line responded to you on 5/14/2021 two days later. You folks are backed up in service big time. I DON'T CARE! I am the customer with a car under warranty that doesn't work! Your oil changes and miscellaneous service that bring you income is apparently more important. Not the first time I was blown off for weeks since this all began because you were too busy fixing cars for income, rather than warranty. It's all about the revenue at Wilson KIA. The biggest lie of all was not only told to me by the Service Agent, but the Service Manager, and YOU yourself. "The head gasket may not be covered under warranty as it is not a moving part, but your third party extended warranty company might pick it up". LIES!!!! This is crazy, have you not read a KIA warranty book lately? It clearly states ALL engine internals, gaskets and seals are covered. Another questionable response from the Service tech that I have not confronted again....yet. There is a loud crunching noise at the steering shaft pinion. First your tech couldn't duplicate. Go figure. So I took a video and presented to all of you. The Service Tech response? It's something in the REAR suspension. LIES!!!! This one has the whole internet laughing. It's a FRONT WHEEL DRIVE car. NOTHING in the steering is connected to the rear suspension. FWD cars don't have a rear axle, the suspension is independent. Can't wait for the Service Tech to tip toe around this fact when I once again present the issue. I want it fixed by the way. Undoubtedly there are more lies I have yet to uncover. Yet. Current issue 2021: This is a live review, I'm still in Wilson KIA Service Limbo. I wish I could say I've had exceptional experiences here, but I cannot. Service visits are always questionable. Something is off every time. I find a hard time trusting this establishment. Service call backs from voice mail over 3 hours to respond, IF responded at all same day. Coming from a BIG city region where there are as many as 5 KIA dealers in a 30 mile radius, this makes me sad we only have one here in Central MS . Current: 2017 Niro - still in warranty 2/4/2021 taken to service, NO HEAT. Service response = "coolant low, flush needed". $181 procedure when a top off would have (purportedly) fixed the issue. Why was the coolant low in the first place hmm? 3/30/2021 taken to service, not quite 8 weeks later, same problem, NO HEAT. This time accompanied by OVERHEATING, and BLOWING WHITE SMOKE UPON ACCELERATION. Service response = coolant low, needs thermostat, needs ?switch. Parts not on hand - need ordered. Once again, where is the coolant going, and why did I have a flush when I really needed something more? 4/13/2021 Parts ordered and on hand, vehicle available to be dropped off. Service response = you're going to have to wait another week, we're too busy. 4/19/2021 Finally dropped the car at Wilson KIA 0730 a.m. Service response at 1700 p.m. same day = we ordered the wrong parts. Thanks, took all day to figure that out. Tuesday April 20, 2021, dropped car once again. This time they installed the new thermostat and ?switch. I picked up the car that evening and further inquired to the coolant and white smoke. Service response = It was the thermostat causing the issue (no concern with my descriptions). I have driven it a week now and I still smell coolant on the regular. Dealer is claiming "normal" for a car my age. 2017 WTH? Friday April 23, 2021, coolant is visually down in the reservoir. Tuesday April 27, 2021, coolant now at the fill mark. Thursday April 29, 2021, coolant below the ADD mark. May 6, 2021, lots of white smoke again on the interstate, coolant resovoir nearly empty. Stopped at dealer to top off missing coolant. May 11, 2021, NO coolant left in the reservoir. I now demand the car be looked at again. May 12, 2021, dropped car at dealer to persue engine coolant issues. May 19, 2021, afters 7 days of not hearing from the dealer I call for status. I'm told by the service advisor that they were "waiting" to hear back from the KIA Tech Line as to how to test engine for possible head gasket failure. This was a LIE. May 20,2021 Still in Wilson KIA Limbo read more

want to say the tech there named Ray is excellent! He took great care of my car and explained everything in detail to me. He was nice and polite the whole time. You can tell he cares and wants what's best for the customer. I believe his full name is Ray Gibson read more

We wanted to describe our exceedingly good experience while purchasing our Kia Sportage at Wilson Auto Group Kia. The salesperson, Jeremy McNeal, was exceptional in assisting us to choose the right model for our satisfaction. His consulting approach to sales was not only professional, but knowledgeable, and enthusiastic. We had to make the decision whether to keep a leased 3-year old Toyota RAV4 or purchase a new vehicle. Marcus McWhorter, general sales manager, discussed with us the pros and cons of each option and , after an additional test drive, we chose the Sportage. Thanks for a great job to both of them for their assistance. Don and Sheryl Kappus read more

Horrible! We had a family member pull up today who only needed a charge for her Tesla before the car died on the side of the road on Lakeland drive. She was alone...and the staff was horrible towards her!! They would not help or give her the time of day. NOBODY offered to help her. read more

Sent my mom there while I'm away serving in the army and they sent a check to the dmv short $400+ trash!!! I'll be reaching out to the attorney general's office read more

Rating less than zero...Fool me once, but never twice!!! I wish I would have done my homework and read these reviews before buying my vehicle. I was offered $38k for a virtually new vehicle (with less than 2k miles) and saw it on the lot today for over $46. This is more than I paid for it new and more than the payoff. I hate to say it, but they got me and I will never buy another vehicle from this dealership. Also, the building and restrooms were filthy! I also did not enjoy the experience with the finance manager, Danny. He tried to get me with an extremely high finance rate (one generally suited for one with bad credit on a used vehicle), after negotiating a much better rate, I should have left without purchasing cause they still got me in the end. So, if you value your money, time and service, don't shop at this dealership. And...don't even think about calling! read more

I bought a Kia Sorento from them several years ago but I won't again. Spoke to the sales rep who assured me the vehicle from the website was there on the lot. Took off work, using 4hours of my vacation time, drove down, never saw the salesman I had spoken to although everyone there knew what I was looking for. Found out the vehicle was not there, nothing like the website describes. I will not go back. read more

I cannot ever remember having such a pleasurable car purchase experience! My Cadenza purchase experience actually started with a visit to your showroom during a "check up" for my Optima Ex. Your maintenance staff is so nice and helpful. They put very positive Wilson Kia thoughts in my head! During that visit, I saw a Cadenza in the showroom. When I got home, I started researching the Cadenza and sending notes to dealerships in the mid-South. Nobody seemed to really care about my questions - until I got a follow-up email from Wilson Kia. That email was sent by Dylan Duplichain. He did an outstanding job of answering questions and keeping me informed about possible Cadenza options for me. During a follow-up for routine service (but the Service Department was closed) on Saturday, I met Mike Thomas. I have NEVER met a more sincere or nicer guy at a car dealership. In his very unassuming and humble way, Mike sends a non-verbal message of "I can trust this man and his employer" to give me (and my family) a fair deal. You cannot overstate the importance of such a non-verbal message to a customer. I could argue that Wilson Kia sold me the Cadenza the minute that I met Mike. Mike did a great job of showing me the car. I also want to say that Dylan was also a very important sales floor player. What Mike didn't know, Dylan was there to fill in the gaps. They are a great team. So I told Mike what I was really looking for in a Cadenza and that, if possible, I needed it by the following Thursday. Unfortunately, you didn't have it on the lot. I was getting ready to leave pretty disappointed when Dylan let me know that they found a car (in Houston) that they could have delivered by the time that I arrived back in town on Thursday. So, I went straight to your dealership upon my arrival back in town. Dylan and Mike showed me the car. I liked it - and then the negotiations began. It is at this point in the sales process that I met Nicole Baker. Wow! Nicole is a finance/negotiator/extremely nice manager that was just wonderful to work with during my car purchase. She showed me all of the financing options and other services provided by Kia. I cannot ever remember thinking that the price negotiation part of a car purchase was "fun" - until I started working with Nicole. She made me feel more at home - and pretty much cemented my car purchase with a very equitable deal for me - and Wilson Kia. I really can't express in words the great experience that I had with Wilson Kia. I did want to note that there were other folks other than Dylan, Mike, and Nicole who always seemed to appear at just the right time. I am so impressed with the Wilson Kia team. Wilson Kia will be my first choice for my family's next car. How couldn't it be? Dylan, Mike, Nicole, other showroom folks, and your maintenance staff simply have no competitors in regard to the level of service, helpfulness, niceness, and being just good folks. The whole purchase process was such a great experience. I will be shouting the Wilson Kia name from the mountain tops (actually, it will probably be swamps), but the name will be shouted! read more

Car was brought there to fix an electrical issue. 77 days later... car is dismantled, left in open parking space, no return calls on work done or progress on job assigned. When asked to speak with management, supervisor had not taken a look at car unless you are physically there. Employees there cannot stick with a story and lying on the fly. Will never take my car there again! read more

We have bought several vehicle's from here and we will continue to buy , these folks always treat us like family, they lay the options out and if we are not satisfied they make it right, we've never had a problem and they make it simple as possible . We can drive up anytime and someone is always willing to help. Thank you Wilson Kia for your generosity to us. The Harthcock's read more

They portray themselves as a premium dealership, but they will not contact after sale, make sure you inspect the car before you leave especially the trunk, make sure you get a spare tire and jack, they will not tell you, make sure they have rear view mirror, they won't replace of you leave the lot, even if they know read more

Usually when you have to take your car in for service it's not the highlight of your day, but the staff at Wilson Kia are fantastic!! They created such a comfortable atmosphere and were very kind and thorough. I feel like I got a great deal and wasn't "taken for a ride" because I'm a female. I HIGHLY suggest them!! read more

My name is Lola fields an I traded my Hyundai accent with 4 brand new tires.For a Kia soul the salesman will gave me a very good deal. But the sales manager,and the general manager did me very wrong and dirty.When I bought the Kia soul the tire light was on.But I went ahead and went home and decided to come back the next day.Because I was up there for serveral hours.well the next day my daughter noticed they sold me the car with a big slit an cut in the tire.Also the valve stem was off wear someone had been putting air in it from the dealership.Because all other three tires had valve stems an every other Kia soul had 4and 1 on each tire.They sold me the car like that so I took it back up to tell them.And the sales manager and general manager did me very dirty they should have replaced my tire.They made me pay half on the new tire when I should not have not have payed anything.Im 68 years old and have been done wrong 2 times by this dealership,I will never buy another car or do any more service here from them period an I will let everyone know how low down and sorry they are for treating me so badly and doing me so wrong.It made me selects one star to post this I wouldn't select one star if it was up to me me but I had to so I can post this to let everyone else Kno how poor there service is. read more

In March of 2010 I had been looking for a new car. At the time, I was driving a 1989 Nissan truck and was completely happy with it. However, circumstances caused me to have to go ahead and take the plunge into a new car. Reluctantly with the urging of my husband and son, we began the search. I made a list of possible options and test drove one of each. I checked with many people and did much research and found the Kia brand to be one that was well thought of by owners everywhere. I soon decided on the Sportage. I just loved it when I drove it! I looked at our Meridian dealership and a dealership in Hattiesburg but just couldn't find the one that I wanted for the price that I wanted to pay. I then found the Wilson Kia dealership in Pearl on the internet. I was so excited to find the color etc. that I wanted. I emailed them and set up a time to drive to Pearl to check it out. The people were wonderful! They were knowledgeable and professional. They were also nice but not too pushy. Not only did I get the car that I wanted but I also got an additional $250 off after the final price was offered. You see, I followed the directions that the Wilson Kia website gave on how to get an additional $250 off. They honored their word! I could not have had a better experience in buying a new car, and I have bought new cars in the past with not the same experience. They have been great to answer any and all questions that I have had. They are always willing and eager to help. Since buying my Sportage, I took it back for an oil change, and my husband and I couldn't have been more pleased with the service department. They were outstanding! Although I have a local dealership in my home town, if at all possible, I will continue to drive to Pearl to have it serviced because of the outstanding experiences we have had with Wilson Kia! read more

My sister and I went to this dealership to buy her a car thinking we would get lucky, but unfortunately we were not successful. However, the man that helped us was absolutely amazing! His name is Mike Thomas and I recommend him to anyone who decides to go there. He was incredibly nice and did all in his power to try and help us find something! read more

Always polite and professional, never pushy. I enjoy doing business with this dealership.

Let's be completely honest. This dealership is a joke. I went for one vehicle and was basically bullied into a 2018 Kia Optima. From June 12th- mid July I spent countless hours at the dealership being "finessed" into a car I didn't want. They ran my credit dozens of times and finally got a deal only for it to be snatched away two weeks later. I researched this method and basically its a practice called spot delivery which is an anticipatory theft mechanism that violates the truth in lending act. You sign 20 sheets of paperwork and somewhere in the midst of it there's one form that basically makes you a victim to this finance game. I won't provide all the details but be very careful before locking in on a vehicle here or secure financing beforehand. They have wonderful sales associates who are very nice - however the sales managers are obnoxious and very deceiving. They lack proper communication as well, I had to call numerous times and leave several voicemails when it came to processing my refund which was my down payment. This was an extremely stressful experience and good luck. read more

If you value your money and time do not purchase a Kia from this dealership. I purchased a 2015 Kia Sedona from Wilson Kia. In October of 2016 I brought my car in for repair on the A/C unit. Thankfully at this time my car was still under warranty. They kept my car for over a month to fix the issue. When I received the car it seemed to work okay but it was now the winter months and I didn't need my A/C. 6 months later in May 2017 the issue returned. When I took my car this time they told me they couldn't duplicate the issue. That meant that they didn't see anything wrong with it. We continued to drive the car with A/C working only part of the time. Fast forward to April 2018. A/C has completely stopped working but now conveniently for Kia I am out of my warranty. I take the car first to Firestone and they tell me within 30 minutes that my compressor has completely stopped working. I am furious so I take it back to Kia thinking that they might fix the issue under a "good will" status due to their incompetency. I was wrong. I am now responsible to pay out of pocket for this issue. The car is only 3 years old. We have been dealing with this issue for 2 of those years. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!!!!! read more