Resolved my billing issue by spending another $20 to bypass their phone staff. I sent two…read moreregistered letters: One to the billing address in Dallas, the other to the Jody Graham the VP in charge of the practice stating that I was disputing the bill and providing a copy of the paper I was given in person. It was like pulling teeth and took nearly 6 months but I finally received and paid a corrected bill for the agreed upon amount. Be polite, be firm, go above and around the phone center. A shame it takes this much work to get them to follow their policy.

I gave a 1 because it would not let me give a zero. If you go to a care facility and they use RP of…read moreHouston, go somewhere else. The billing is horrible. They send texts that look like scam texts and then you get routed to a foreign call center that will ask for your SSN. Ummm, no. Do NOT, use this company if you can help it. I'm sure the staff is great, but the billing practices are enough to make me change hospitals. Good luck.

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

I went for a mammogram and sonogram. The ladies were very professional and kind. They asked my…read morehistory and family history. I did have a positive test once and had a biopsy for it, but everything came out fine. The doctor spoke to me in the end. I had never been to the Katy location before. It was really nice, just like the staff. Ten stars.

Next to the Memorial City Mall, and if you hate this place, it's the Memorial Sh**ty Mall. If you…read morefeel sorry for the people here, it's the Memorial Pity Mall. If you think it's too small (it's not), it's the Memorial Itty Bitty Mall. If you think there's a lot of drug stuff going on in here, it's the Memorial Gritty Mall. And if you think the girls show way too much skin in here, especially up top, then it's the Memorial Titty Mall. Which is basically what happens when Barbi walks in here with me. Our bad. Absolutely spectacular set of buildings, glowing blue and white and silver in the night. One of the true glorious architectural wonders of the Houston area. Three stars for the hospital itself but 5 stars for the beautiful structure, and many of the reputable and admirable clinics and services located within. We've dealt with probably 70 different offices among the hundreds that are located here, and are happy to say we have friends in many of them. Very impressive indeed. Same can be said about Medical Center just south of downtown as well

I didn't make it past registration. As I left my house for my scheduled 7am imaging appointment I…read morereceived a call from MHIS telling me I was suppose to be there at 6:30am to register. Really? No one told me. A voice oozing condensation replied "You're suppose to be on the table at 7, we'll see if the technician can fit you in, we'll need to move your appointment". Since I live w/in a couple shakes to the MCMHH complex I rushed over, parked & hoofed it to the check-in counter. There was a patient getting checked in so I stood the required distance & the lady behind the counter told me to stand on the rectangle sticker that was in front of me & slightly to the left. OK, I thought we have someone with a control issue. A short wait & it was my turn. I was given some paperwork & was told that they "would have to call to see if the technician can see you". Whilst filling out the 1 page questionnaire, I noticed another person chatting up the lady that was suppose to call the technician. I noticed she did not make a call & figured she was taking her time. I gave her my paperwork & was a bit surprised when she said the tech would "fit me in between appointments". Huh, how do you know? Unless this was standard protocol for when someone was late. So no phone call but pretending you were doing me a favor. Got it. I was directed to registration & made my way to another desk & sat down. A few clicks & I was told "Your payment will be $XXX". No one told me that. No one called me to tell me to show up a half hour before my appointment. No on called to tell me what to do or not to do before my appointment (could I have coffee or water, eat??). I was told "we left you a message". Like that explains everything. I don't recall getting a voicemail. So I stood up & started walking away. The last thing I heard was "You can pay half today" as I walked out the door. No thanks to this poorly run imaging center. No thanks to the veiled rudeness as they try to come across all helpful & whatnot. No thanks.

Always making sure I do my annual everything to make sure I stay healthy!…read more This place had a same day appointment and I was surprised by how cute it was! I was in and out, and the service was so great! The person who took my imaging was kind, gentle and calm. Unlike other places there was no drama here, other places for this type of imaging make you go through a whole production. Nope not here! Such a hidden gem!

12/29/2023 (6:27pm)…read more The staff are so professional and kind along with efficient! I came in later in the early evening and was out within 30 minutes. I got chest x-ray done that my physician needed for me and I'm so happy he recommended me here! I'm also self-pay and I'm happy they didn't charge an arm and a leg I can't recommend this place enough I thank them for the quality and the consideration

I brought my mom here for a cat scan and was very happy with the amazing attention we got from…read moreLatisha and Yakima. But sooo appreciate Latisha discovered that my mom was low on electrolytes and gave her an IV. Her discovery of this issue helped unravel whey she had been experiencing nausea and other things - it was from there that we decided to get labwork done and learned that my mom was extremely low on potassium. We were grateful for Latisha's extra care and attention.

Easy to get to location with free parking. Jesenia was a great technician for my MRI and gave me…read morestep-by-step instructions on what was going to happen.

For multiple days I was attempting to talk to someone through the message system. No reply for…read moreseveral days. So much for "please reply back to this message if you have any questions." (Picture attached as reference) So today before my appointment I called the Billing on my own since no one has done their job in telling me if this facility takes my insurance. I talked to Rosemary whom stated I will be paying $40 per procedure and so I proceeded to drive the long way here. When I arrive they told me I am actually out of network and I will be paying $110!? No one has done their job or their part and made me call them for wrong information, go out of my way and take time out of my day just to find out they got the information wrong, and I'm actually out of network !!! What a waste of time and money. You all should have someone reliable for doing their job in the billing department and replying to your customers within 24 hours.

I cannot say enough good things about the facility itself and the staff and technicians are…read moreoutstanding. The Manager, Jeff, has this facility at the top of its game. He's always on hand to answer questions, facilitate records and keep this Center as the only facility I ever want to come to for MRI's and CT scans (believe me, I've had at least 7 here alone). If you're looking for a top notch, convenient, clean and courteous facility, come here! Maggie B

I have been getting mammograms from this location for over 15 years. The staff are alway helpful,…read morenice & discreet. Check-in is a breeze & the main lobby area is nice, clean & comfortable. After check-in you are taken to the waiting room where you are given a robe & short tour guiding you to the lockers for your personal items & advising you to relax in the spa like atmosphere of the waiting area. The waiting area reminds me of a spa & there is a coffee station offering a variety of coffees, teas & crackers. The many mammogram technicians that I have seen over the years have been patient, communicative & gentle on the girls. For something so intrusive as a mammogram this place makes up for it by treating you like a queen.

Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

HMR , Can't speak to Highly about this please.folks reading…read morethis please try not to use this place ,so bad services in person and on the phone .all i can say they Management need some serious help.my Insurance called in with a approval code july 30th and today is Aug 5th they still have not called to to set up a MRI ,i been calling they office all day please my insurance carrier as well no answer i guess they are all sleeping at the front desk or in the back office ,i was at the Cypress location in person last month and the thing i see with my own eyes i was shocked very poor services .most of the front desk worker are in the back of the office chatting .caring they own personal meeting .so sad i hope you upper management that sitting in the corporate office please look into all your store .rule #1 have some please answer the phone.because you have patient waiting .to set up appointment.if you guys don't want to do Business please shut all your location please .or do a house clean you have folks out there who really wants to work .but you have these lazy staff holding the seat and just collecting a paycheck they are stealing form you .change the crew from your cypress office for sure

My boyfriend was in a car accident and scheduled for an MRI test at this facility. They told him…read morespecifically to come at 1:15, we waited until 3pm til we were even seen, they did not give us notice for how long to wait and gave us attitude when asking simple information of what we were expecting. unprofessional my other doctors would give you notice if there were any complications or a long wait while this facility waisted our time and didn't give proper feedback back about our MRI I am disappointed about our first experience here and last respectfully.

Receptionist friendly. Med tech was rude and not very helpful. An MRI is already nerve wrecking. He…read morerushed me into the machine with minimal explanation. The machine was also loud, dirty, and the most uncomfortable I've ever felt in my life.

I had a fabulous experience here yesterday while getting an X-Ray and an MRI. From the…read morereceptionist, Patricia Black, to the X-Ray technician, Jimmy Pedder, to the MRI Tech, Marquita Fountain, I was treated with kindness, concern, and a willingness to help me check in easily, move through each test quickly and easily and care given to me during the MRI which went above and beyond a normal experience. I was so impressed with this facility that I went and asked for each of these people's names. The building is in a strip center so there is no parking garage. I parked, went in, and Ms. Pat helped me fill out the form very quickly. Each person was kind, polite, concerned, and seemed to genuinely care about my experience while I was there. I cannot give this center a high enough review. They were excellent!! Jimmy Pedder took my X-rays and was efficient and quick. Special thanks to Marquita for taking my "claustrophobic" concerns to heart and making sure I was comfortable while I was in the machine. Ten stars from me!! Never going anywhere else for imaging!