I have been coming to Los Gatos Dog and Cat for 30 years now. There is a reason I have remained a…read moreloyal customer! The care is fantastic, the customer service wonderful and the team is caring, knowledgeable and empathetic.

Adding another update after my visit yesterday…read more My dog has been having mucus-y breathing, and they got me in after a cancellation. Their protocols for keeping all pets safe is AMAZING. They asked me to stay in my car for check in, until they made sure he was not sick or contagious. The front desk staff remembers owners and their pets, even though they are extremely busy and have so many patients. Walking in and having them greet my dog by name sets the tone of how my baby's health and wellness will be handled. Dr. Bellers and Dr. Davison - I just don't even have the words to explain the intelligence, professionalism, and kindness of these two ladies. They are beyond patient and kind. I have an English Bulldog, which generally requires a specialist, and they both know his breed up and down. They are both beyond well-versed in taking care of ALL breeds of dogs, even the most complicated ones. The plans of action are thoroughly explained with both Dr. Bellers and Dr. Davison. They walk through why they chose the treatment plan, and why they didn't choose a different treatment plan depending on the situation. Without any knowledge on allergies with dogs, I now feel comfortable with anything that comes up, because both of these doctors explained all reasoning, treatments, and courses to solve the problem, and any future ones if they were to come up. My baby is cared for by this top of the line staff, and I could not be more thankful. I have been to this vet about 40 times now, and have NEVER had a bad experience. Always greeted with a smile, always cared for with precision, and ALWAYS sent the receipt and visit summary. I could go on forever about the care team at LGDC.

I've been taking my dogs and cats to ElGato Veterinary Hospital for 50 years now and always been…read moreconfident that the care given my pets was the highest quality. I started going there when Dr. Joanne Williams was the primary vet and owner. That was in 1973 with my German Shepherd Sheba. Through the decades I had other dogs and cats and always was confident in taking my furry friends to ElGato. As Joanne approached retirement Aurora Bibb took over the practice. Dr. Bibb always demonstrates thoroughness and compassion in taking care of my animals. She is careful and disciplined about noting symptoms, conditions, and treatments. She gives full concentration to the animal she is treating convincing me that my pet is, for the moment at least, the most important creature in the world. The staff at ElGato is also excellent and genuinely caring about animals. Dr. Bourgeon Manon is another vet there and accompanied by Kathryn, John, Heather and others. I have less experience with Dr. Manon but I have complete confidence in her just as I do in Dr. Bibb. Cost is an important consideration in having a pet and properly caring for it. While I have gone only to ElGato for 50 years I talk with friends who have dogs and am somewhat familiar with veterinary costs in the south Bay Area. I would say that ElGato costs are moderate in comparison to other vets. The ElGato staff face the high costs of living in this area so they have to charge in keeping with the market. I find their charges reasonable. I am grateful for having such a good hospital in my neighborhood.

Showed up on time for a 1 PM appointment with a sick cat and got turned away at the door. Reason:…read morewe never replied to a confirmation call and text sent that same morning. Nobody told us at booking that a same day reply was required, and the text got filtered as spam. We were standing right there, early, and they still wouldn't see us. Then we had to ask whether we'd be charged a no-show fee for an appointment we physically showed up to. The woman at the front said she "did us a favor" by getting it waived. There shouldn't have been a fee in the first place, and we were never told about that policy either. Meanwhile we're scrambling to find another clinic for a sick animal. The vets here are good. The front desk is not. If you require a confirmation reply and charge for missed appointments, say so when people book.

One morning, my foster bunny escaped his x-pen and got into a fight with my personal bunny…read more Afterward, my bunny was dragging his leg, and I completely panicked. I started calling every rabbit-savvy vet I could find, hoping someone could see him immediately. After several calls, Adobe Animal Hospital told me their urgent care location in Los Altos could see him right away. In my frantic state, I accidentally drove to their Los Gatos location instead. Even though they don't normally accept walk-ins, the receptionist was incredibly kind and understanding. She checked the schedule, found that there had been a cancellation, and was able to fit my bunny in. I was so grateful that she didn't make me drive all the way to Los Altos. The entire staff at the Los Gatos location was amazing. Everyone was compassionate, patient, and genuinely cared about my bunny. They performed x-rays, gave him a thorough exam, sent us home with pain medication, and explained exactly how to care for him. The next day, my bunny stopped eating, and I immediately worried he was going into GI stasis because of the pain. I brought him to Adobe's urgent care location in Los Altos, where they once again took wonderful care of him. They did another full evaluation, provided medication to support his gut health, and gave me detailed care instructions. The staff at both locations went above and beyond. They were knowledgeable, patient, and truly compassionate during one of the most stressful experiences I've had as a bunny owner. They also have multiple rabbit-savvy veterinarians, which is such a huge advantage since experienced rabbit vets can be difficult to find. Since our visits, they've called twice just to check on how my bunny was doing. That level of compassion and dedication means so much. I can't thank Adobe Animal Hospital enough for taking such great care of my bunny, and I highly recommend them to anyone looking for exceptional rabbit veterinary care.

Absolutely no! I brought my puppy here for a check up and vaccines and it was a terrible…read moreexperience! Not only was the waiting time for Dr Connors extremely LONG, the vet technician who gave my puppy the vaccines was inexperienced and seemed incompetent. After being afraid to give my puppy her vaccines, the vet techno a grabbed my puppy by the neck and jammed in 2 types of vaccines as fast as she could. My poor puppy was crying and is now afraid of this place ! Tried contacting the vet after and no response. Go figure .

The vet was very kind and a thorough work up was done on my cat. A different vet called me back a…read morecouple of days later and did a great job explaining the results to me.

I'm torn about continuing to use this clinic. I genuinely like Dr. Wiese. I prefer her tone,…read moredemeanor, and bedside manner over Dr. Peterson, who frequently came off as judgmental and condescending to me in the past. However, my overall experience with the clinic's front office and support staff has left me very conflicted. The administrative side of the clinic feels disorganized. I started coming here with my now 3-year-old cat, and brought in my new 13-week-old kitten today. Despite asking multiple times to go paperless, they still attempt to hand me paper flyers. I have also had to provide my cats' medical records and answer the exact same baseline questions multiple times with both pets. On top of that, visits often run late, and some of the support staff comes off unhelpful. During today's visit, I felt heavily pressured into choosing Revolution for my kitten, even though I've mentioned my preference for NexGard Combo both by email and in person. While my 3-year-old goes on one supervised harness walk per day, my kitten is strictly indoors. Instead of asking lifestyle or health-related questions to determine the best fit, they kept mentioning that they keep Revolution in stock at the clinic. Both are top-tier, veterinarian-approved medications, so I'm not sure if they get a kickback for pushing Revolution, but I didn't appreciate the veterinary assistant making a remark about how I choose to spend my money in what seemed like an attempt to change my mind. In fact, the entire ordeal felt less like a tailored medical opinion and more like a sales push. The most distressing part of the visit was my kitten's blood draw, handled by a veterinary assistant. They wrapped him in a towel and held him down while attempting a leg draw. They inserted the needle, but no blood came out. Instead of pulling out and trying a clean stick, the assistant moved the needle around under his skin. My kitten was screaming the entire time. They went to open another needle and mentioned shaving his leg, but I had to ask them to stop because his screaming was unbearable. I'm not a medical professional and don't claim to be, but based on my own experience, I know you shouldn't move the needle under the skin with humans, so I don't think anyone should "fish" blindly with a needle under a cat's skin either. In humans, poking around causes pain, bruising, and can permanently damage the blood vessel, so I assume the same could potentially happen for a cat. When they switched to doing his vaccines right after, he was perfectly fine and didn't make a sound. That led me to believe that he wasn't "just being a kitten" or "acting dramatic" he was reacting based on discomfort from the blood draw experience. I plan to give the clinic one more chance during my kitten's booster shots because I genuinely like Dr. Wiese. But if me or my kitten are made to feel uncomfortable again, I will definitely find a new vet for both my cats.

Such an incredible team of vets, techs, and front desk staff. Their customer service and care to…read morethe pets and pet parents surpass all of my previous vet experiences. My dog came in for a ruptured anal gland and after speaking to them over the phone, I felt very trusting of this business because of their price transparency. On top of that, my dog's injury healed wonderfully. I felt that I was asking too many questions but the vets were always very patient with me and answered all of my concerns, which eased my anxiety. I also brought my chinchilla for his skin irritation and went home with lots of good tips from the vet who had chinchillas that lived to be 20 years old! I felt very reassured knowing that the help I was receiving was from personal and professional experience. Additionally, they emailed me articles about chinchilla heart murmur, which I am beyond grateful to read up on. Overall, my pets are still in great health after their vet visit and I am very thankful to have found a vet practice I am happy to bring my pets back to.

Great experience at Happy Valley Animal Hospital. The staff was kind, patient, and very caring with…read moremy puppy. They made a stressful situation feel much easier. Very grateful for their help, highly recommend!

Our beloved Shiba Inu pup recently had an unfortunate reaction to some ear medicine that resulted…read morein her needing a lot of serious and careful care right away, and I cannot tell you how thankful I am that if such a thing had to happen, it happened while she was a patient at this wonderful animal hospital. We are still navigating this situation, but Dry Creek Animal Hospital has been with us every step of the way. The staff is so caring, and I can feel how sincere they are when they provide care or ask about pets. Dr. Anthony is a fantastic doctor who gives every visit all of her focus and caring, and Naomi is always so helpful and maintains great communication. I would definitely recommend Dry Creek to anyone in the area looking for the best care for their pets. And to the staff, sincerely, thank you. Akai is my best friend. I appreciate everything you all do.

I can't express enough gratitude for Dr. Armer and his team. My angel had a situation where he…read moreneeded to get in and Dr. Armer was able to squeeze us into his schedule with the help of Naomi. Thank you, both. Dr. Armer took the time to answer all of my questions. I appreciate his patience and left feeling with some ease on how we can help Toby. He has a pretty significant trachea collapse and Dr. Armer is so knowledgeable and caring with his geriatric patients.

Compassionate, professional, and easy to work with. Dr Alves removed the stress from a stressful…read moresituation

Kind,caring,adaptive and absolutely incredible. Dr.Alves was the best person to give an incredible…read moreexit for our pupper. His attentiveness and kindness to us is something 5stars doesn't truly say. Chad from the bottom of our hearts. Thank you. -the burnsides and Dixie. Again thank you for helping us through this!

Great staff and doctor, they took care of my dog on short notice and everyone was very helpful and…read moreattentive! Prices were also reasonable! Highly recommended

I reached out to this office to get more information about dental cleanings for my pugs and…read morespecifically asked for a general price range when submitting my inquiry. I received a response offering an exam appointment (which I expected), along with the soonest available opening, but no information about pricing -- not even the cost of the exam itself. I replied asking for both the exam fee and availability. They responded by booking an appointment date and time, again without answering my question about pricing. I had to follow up a third time explaining that I needed to know the cost before confirming, and I was finally told the exam would be $60, which seemed reasonable. Since it was actually my brother's dog, I sent him to the appointment. After the visit, he was quoted $1,600-$2,000 for treatment, which was unfortunately out of his budget. While that happens and isn't necessarily the issue, I was disappointed to find out he had been charged $80 for the exam instead of the $60 I was originally told. When I reached out via text, they explained they "forgot" to apply the new client discount -- something that had never been mentioned to me beforehand. They offered either a refund or to apply the difference toward future services. Since we had already found another clinic that could do the same services for around $1,200, I asked for the $20 refund back to the card. After that, I never heard back. No confirmation of the refund, no apology for the overcharge, nothing. I understand veterinary care is expensive, and it's not their fault my brother is a broke college student. But basic customer service and communication go a long way. Unfortunately, based on this experience, we won't be returning or recommending this office.