Follow up from my review I have to give this Shop Manager my appreciation for the way he handled my…read moreclaim I was upset and frustrated thinking they was trying to total out my car and that wasn't the case Andy made sure I was made aware of all the issues and conditions of my car The shop manager worked closely with me and I would recommend them and return to there business Thank you Andy you guys get 5 Stars for your service

Very polite and professional. You would never know that my 2016 Honda CR-V was involved in an…read moreaccident. It looked brand new! Went above and beyond my expectations by totally detailing the inside of my vehicle, including vacuuming out all the dog hair!. They even straightened out my front license plate I would highly recommend WesBen on Gwynn Oak Ave.

2nd time using this shop. Great work and love the people. Thanks again for your help.read more

Chuck Took really good care of me. I used Erie Insurance and was super easy. They work really well…read morewith them.

This shop is amazing! The staff are courteous, informative and just down right professional. It was…read moreexplained to me what needed to be done and I was given price options. I did not feel pressured AT ALL! My car was repaired in a timely fashion...it was done a day early! It looks brand new! I was pleasantly surprised as it had obviously been washed. When I got inside, I discovered the interior had been cleaned and vacuumed as well! Special shout out to JJ... provided great customer service.

After visiting multiple body shops for estimates, I decided to go with Ed and Jim's shop as they…read morehad the most reasonable pricing and knowledgeable staff. Justin took the time to assess all the damages and explain what needed to be done and how the repairs would be completed. They gave an estimated 2 week repair time and in fact they completed the work sooner. They also found some previous work done that was botched by another shop and they took it upon themselves to fix it for me to compliment the work done for the recent damages. Overall, the work was done perfectly and matched the rest of the car and not to mention the lifetime warranty the work comes with, which a lot of other shops were not able to provide. (the pictures of the before and after on my Honda are posted) I am very pleased with the completed work on the car and would recommend this place! Also, upon finishing up the work, they washed and vacuumed for me which was a nice addition!

R & A Body Shop is the only auto body shop I will ever use. They are so friendly and nice. Their…read moreshop is pristine and beautiful. Randy is so nice and the most honest person out there. They are so knowledgeable and their work is perfection. He wants the best for his customers and their vehicles -- he always looks out for the best options and really cares. I am very happy that we found this amazing shop - they have a lifetime customer here!

I'm not one to write a review for just any business. However, R&A Body Shop has completely outdone…read morethemselves with the most amazing customer service! I got into a car accident about a month ago and I asked around for any recommendations of a reliable body shop. Multiple people referred me to R&A for their exceptional service and friendly staff. Randy from R&A was so helpful from the second I dropped off the car. He told me they'll order the parts for the car and start working on it as soon as it arrives. However, he couldn't give me an exact time frame as it all depends when the parts get to their shop. Even though the rental car was covered by insurance during the time my car was being worked on, I still wanted my car back ASAP, so I called Randy at least once a week checking up on my car. Every time I called he was so nice over the phone and gave me a very clear update on my car. One month later, my car was ready for pickup. When I went to pick it up and pay my deductible, Randy gave me a discount when I hadn't even asked and on top of that he gave me money to fill up on gas! I was so amazed by the customer service and how he really cares about each customer! I would HIGHLY recommend R&A to anyone who needs any work done to their car! Randy and his mom, who works in the office, were so amazing and easy to work with!

It's so hard to find a good auto shop when you're in a car accident. I looked through body shops…read moreand read (scary) reviews and was glad that I made this choice, so I'm passing this along. The receptionist was SUPER kind, I think her name was Melody (I forget because my car was there for so long). I was in a hit and run so I wanted to find a place that was in network with my insurance company so I didn't have to do the back and forth with estimates and also going to a shop place close to car rental places (this place is close to both Hertz and Enterprise) to make it convenient. The service was amazing - Quantay, my main contact was very good about communication, there were a couple misses in when it would be ready, or not so I did drive there once to pick up but it wasn't ready. I live in the city so it was a bit of a drive but I am glad I picked this place. I was impressed that Enterprise (even though they ended up giving me a faulty car and it was the holidays I had to drive to BWI to try to get into a new car, but they didn't have anything) had a car for me at the time of drop off so it was a super easy transition, and the same for drop off, I could leave the rental at Varsity! It must be pretty affordable as State Farm and other insurances work with this center. They also guarantee all the work they do while you own the vehicle.

I was referred to Varsity Auto Repair by an exceptional repair facility...unfortunately Varisty…read moreAuto was an epic disappointment . I was extremely displease. I had front end damage where my entire bumper was knocked off and headlight damaged ...They repaired one headlight and left the old headlight on making my vehicle look distorted...On top of that the headlight was out on the headlight where the cover that wasn't replaced. Also when I dropped my vehicle off my backup camera was working and now it isn't...Said they would have to resubmit it to my insurance for approval.... I want my camera fixed but ABSOLUTELY NOT BY THEM...!!!!....save yourself a headache....wouldn't recommend them ....

I had a problem with the sensors on my BMW 7 series after a fender Bender. I got exorbitant quotes…read morefrom other body shops asking for days to fix the issue Lui was honest straight forward and a pleasure to deal with. He fixed the problem in 20 minutes and charged $ 50 . I highly recommend this body shop. Dont waste your time and money elsewhere!

Awesome service, family owned and trustworthy. Highly recommend. Bumper repair done on my MB E400read more

Perfect quote and work was done faster than promised. Very trustworthy folks working here.read more

Everyone is so personable and warm. I requested the service to fix a dent in my door. They quoted…read morethe service at market value. It took 3 days to get it done. The car looks like nothing happened to it. All of the wiring, the fender, the bumper (everything that was removed) was taken off and put back correctly. It is a family run business, and I hope it stays in the family for generations to come. I would highly recommend using them, and I would definitely go back to them in case of any sort of collision work being done on the car.

Quick, effective, and expert service! Unbeatable prices and outstanding quality! Quick, effective,…read moreand professional.

If you're reading this it's probably too late for you…read more By now, you may have realized Mark's Auto Body is not a place for regular, working-class people or regular (economy) cars. First, they kept telling me about alternate parts and that they couldn't use alternate parts if I wanted a certified Chevy repair. My ninja, this is a Chevy Cruze, not a Lambo, just make it run so I can reach my full-time job, attend my full-time graduate education, and run my part-time business. I couldn't care less what parts you use. But he just basically said if they didn't use the parts that cost more, they wouldn't be able to stand by their work (no warranty). Not a good look.... But secondly, when you try to say the damages are over $8k for a car only worth $9.5k (2011 Chevy Cruze) instead of totaling the car out... That's what you call a vulture and is mainly the reason why I believe Mark's Auto Body needs to take several seats. Shame on Autonation Chevy (now Ourisman Chevy) for referring me to them when I asked them for a Chevy dealership. Mark's Auto can respond to this review any way they desire, but pictures don't lie. Attached is a photo of my estimate from Mark's Auto (they call it a blueprint) vs a KBB private party valuation. Again, over $8k for a $9.5k (maybe) car. Instead of being honest and totaling it out to begin with, they wanted to go ahead on with the repair. Then they told me multiple times that I would be responsible for paying whatever the at-faults insurance company didn't pay. Yes, I got nervous and scared. I pleaded with them. I told them I'm in school and I work, and I don't have enough money to pay the difference (it was 2k after one adjustment). Especially because the accident wasn't my fault! They were NOT having it, lol. I said OK I don't want my car to be here anymore. Then, I was told it would be hundreds of dollars for them to remove my car from their shop. Also, at this point, I'm looking on Yelp and seeing reviews from people just like me. Lol, I don't know how their google listing rating is so high? Anyway, I called my insurance company, who declared total loss RIGHT AWAY. Both insurance companies (both at-fault's and mine) had nothing but negative things to say about Mark's Auto body practices. Greed, it's all greed. In the end, I didn't have to pay anything and I was relieved to have Nationwide swoop in and rescue me because I promise you these people over at Mark's are like robots with no emotion. Especially, Jason, he is rude when you ask probing questions to get the answers you need. You should probably only come here if you are rich and really, really LOVE your flashy, expensive car. If you have a regular, schmegular economy or commuter car, do NOT come here because they will try to rip you off. Like I said, pictures don't lie.