Shields MRI is very unprofessional that I can do without. At the last minute they attempted to…read morecharge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business.

I had an MRI on 10/2/2025. It was given with proper care and I felt comfortable with the procedure…read more The technicians were very accommodating and very helpful during the procedure. I would recommend Shields for all necessary MRIs.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I arrived at West Cummings Park today, and even though I had previously had images taken at the…read morecenter, I was unable to locate which specific building within W. Cummings Park, it was in. The traffic was fierce and the gigantic parking lot was full, with the buildings setback from the road. I called their office to merely receive directions to their building. EMMA picked up the phone. I asked her my question and she yelled, "DON'T GIVE ME AN ATTITUDE!" I thought I was hearing things and asked her what she said. She then said, "YOU WERE YELLING!" I was not, however, I was on my cell in a very busy area outside. I did not respond to her. Needless to say, I was shocked to hear the RUDENESS COMING FROM A "CLERK" TOWARD A PATIENT! I turned around and returned home immediately. Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT. STAY AWAY FROM C.D.I. There are numerous welcoming, caring and sensitive diagnostic centers elsewhere!

I had never been for an MRI before and because of my little back problem I figured why not go get…read moreit checked out. Fear of the unknown is tough but this place made it dimish quite a bit. For an MRI if you have ever had one you are stuffed into a small tube like machine anywhere from 30 minutes to more than an hour. It can get hot and its loud and it gets clausterphobic. The staff here put me at ease, was very friendly, helpful and jut the nicest I had seen in any healthcare facility. It was awesome and Jeannie, the person admistering the MRI was superb! They let you pick a radio station or music, put a mask over your eyes and talk to you the whole time you are going through it. It was easy and they made it simple and I highly recommend them if you ever have to go through any type of imaging. They handle MRI and X-Rays and CT Scans. I even called to say thank you and tell them what a good job they did!!

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.

My elderly mother needed an ultra sound. She has alzheimer's and severe spinal nerve pain. Her…read morePC book an appt at this awful place. They called me yesterday to confirm the appt. At that time I explained the situation and they said I would go in with her while test was being done. Well today we showed up and the staff were rude and cared less about my conversation yesterday. Covid existed in the world yesterday as it does today. Complete BS from staff. If I had known we would have gone elsewhere. Ultra sounds are a dime a dozen - STAY AWAY

the staff is wonderful here! Very kind, patient, and professional..The wait times are very…read morereasonable too.

I almost didn't go here because of the negative reviews but am glad I ignored them! I got right in…read moreon a weeknight (literally a 1-minute wait) and the medical team spent plenty of time with me to troubleshoot my concerns. I left with a script and referral to a specialist. Front desk was great. I actually called the front desk to see how long the wait was before heading over and highly recommend this approach. I'm sure they can't always answer that question, but they were able to last night and it made for a very seamless trip to the doctor.

AVOID THEM LIKE THE PLAGUE, THEY ARE DISHONEST BULLIES…read more Quoted me a self-pay price of $751. Then I get a bill for an additional $1005.00. They say they're sorry, but the rep mis-quoted me. They acknowledge that their records show I was quoted $751, but they won't stand behind it, and they expect me to pay the additional $1005.00. I've escalated this up through management, and they won't help. Go anywhere but here.

Took my partner here and the staff was rude. They were running late and would not have asked us had…read morewe not asked. I would say the staff is not professional. In the end we were 5 hours late!! The Dr, Dr Snipper, over booked. Quality of care was horrid. Avoid this place. Go someplace else.

From the very moment when I walked in until I left, it was a wonderful experience. Having a…read morecolonoscopy is not fun, but everyone was SO NICE to me. Nurse SHAOLING gets 10 stars in my book for her compassion. Dr Cannon, Dr Kashyap, Fran and Pam the nurses and Brian in anesthesia were all amazing. I felt comfortable and cared for, and they explained everything to me in a compassionate way. I even screwed up and drank water the morning so I had to delay my procedure, but they still managed to fit me in without any attitude and with great understanding. Thank you to the entire team for today, I feel super grateful!!!