The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

Poor customer service & always drops internet in the evening, like 7pm and after. Just offered me a…read morefaster speed...which does not make for much help when it drops service or pick it up in our basement.

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

kalen and the gal that helped me were wonderful! highly recommend seeing them when you go to south…read morehill location on 29th! =)

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4…read moremonths or so. Never again!

first time user of Xfinity. I recently moved to Spokane from a very rural area with one (1)…read moreprovider (CenturyLink / *** 3 stars). So far, so good. One problem so far (telly only) - called in to 800 # and there was heavy call volume, recommended that I troubleshoot on the website. (Note: this is a favorite with these sites which only works when you can use the Internet (useless when the internet is the problem) or go online with your phone (nope, old school cheap cel for emergencies). - went online to Xfinity site, went to the Troubleshooting page, it took five minutes and I had my picture back on the telly. minus one star for bundling and two year packages, and the fact that ALL of these outfits seem to treat old customers like crap and new customers get the good deals. Frustrating; may cost them a customer in the future . . .

Xfinity is a joke. i was paying $100 for the last 2 years then the last 2 months it went all the…read moreway to $170 with no warning no anything. the absolute worst customer service I have had. I work for a phone company and when we make changes to our WiFi or service we always give out a text message at least 3 times to let the customers know.

Saber Broadband has been amazing! I have always been given clear information and prompt service. It…read morestarted with the sales guy come to my door in Deer Park where internet is next to impossible to get. He was very professional and answered my questions. I later spoke with Al at their office and went over plans and my options and he was very forthcoming with information and very professional. Our tech was also very kind, respectful of our property and knowledgeable. The installation was quick and clean, and the tech was patient with me while i checked to ensure all our devices were working. We did loose internet recently, but the next day I called for some help, my call was answered quickly by Janet....I believe. She was professional and have clear instructions on what to do( we also messed with the router and made things a little worse) but she identified the issue (power outage at the tower) we rebooted the router signal from the tower to the router and everything was fixed. They have been great!! I would highly recommend!!

Friendly and quick service. Very proficient in all Apple products. Cost is competitive, given that…read moreApple product services normally are astronomical. Highly recommend anyone that has a Apple issue to check these guys out.

From the owner: * Computer Repair / Upgrades * Virus / Spyware Removal…read more* Mobile Phone Repair * iPad / iPod / Tablet Repair * Data Backup / Recovery * Internet Service * Website Development * Server Administration * In Store / On Site IT Services

We have been with Ptera for a number of years and have been very satisfied with download speeds and…read moreservice. I have no clue how it rates to the large cable companies, as I don't have the option to use cable where I live. But...when I hear what most people pay for internet...I am super happy that I have the ability to use Ptera.I can say that compared to the company we used prior, they are heads and tails better in service and connectivity. I have had a few issues, but all were able to be identified while on the phone with a tech, and often times solved. I do have high speed internet at my office, and I can say that the very old laptop I use at home, is only very slightly slower when accessing the internet than the new computer I use in the office.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

Terrible service. Speeds are subpar, at best. Yoh barely get 50% of what you pay for. The customer…read moreservice is completely unprofessional. Will blame you for any problem and will do almost no troubleshooting when issues happen. Every single customer service agent ive spoke to has been rude and insulting. Im absolutely ashamed that I gave them money for over a year. Worst service I have ever experienced in every regard of the service I've had. You cannot even cancel when you want. Constant problems. Lies from both installers and technicians about issues. And sarcasm from every person I've talked to.

This company has no chance at surviving. The coverage and speed is comparable to the old dial up…read moresystems and that is if it is even working at all. Then when you try and call to get help they have the worst costumer service I have ever experienced. If the service was only operational for half the month.... can I pay only half the bill? Haha haha.... they want to try and charge you more or they basically tell you to go away.... Don't bother wasting your time contacting these unbelievably ridiculous people. Janet is just rude and nasty. If you could post a zero star review that is what this would be... STAY AWAY ROM COUGAR WIRELESS!!!! Unless you like to be treated terribly, waste your time, waste your money..... so if that's the case then give them a call. Janet is a cancer to the company.... Obviously nothing has changed with this company since their first review.... the yelp reviews are spot on.... The only exception to the review accuracy is probably a relative or something.... you know the good review that they have...... from years ago.....ha!!! Cut out the cancer and you might have a tiny chance at survival..... good luck