My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

I am disappointed and disturbed by what I have witness and experienced. The overall cleanliness of…read morethe facility is unacceptable. there is a smell of urine throughout, many areas appear dirty and poorly maintained giving concerns about hygiene and infection control. The attitude of the staff is troubling. Most are unfriendly, unapproachable, and lack warmth and compassion. My Dad was constantly falling and injuring himself which shows me he was not being watched. I was extremely worried about my father's health and the overall standard of care. He seemed to have declined faster in his dementia at this facility. Once he was moved to another facility, my father is now blossoming. If you care for your loves ones. Don't send them here!!

It's a nice place. Always clean and staff is very friendly. Architecture and decor is not "the…read morelatest and greatest," but it is homely and inviting. What I really wanted to harp on is the service. Putting your family member into homes like these can be very disconcerting -- are they taking care of her? Feeding her properly? Giving her love and attention? YES! Peace of mind is something too valuable in instances like these. My grandmother is currently staying here, and she is treated wonderfully. Her hairstyles change more often then mine, and her nails are always groomed/painted. The staff knows her by name, and are able to make considerate conversation, if only momentarily. Your loved one will be well taken care of here, and that, is invaluable.

Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

Moving on in years does not have to be dull! I have lived at this facility for many Years and…read morethere is always something to do - if you want. We recently had a pool party and many residents squeezed into their bathing suits to enjoy an 86 degree "splash" Even towards the end, staff joined in the fun by tossing the ball around. Great Day!

I have been experiencing issues at this location with theft and unclean living conditions. I made a…read morevisit last week where I took pictures and video of active bug activity, paying for cleaning services and the bathroom hasn't been cleaned in months, dead and alive bugs, urine smell, kitchen infested with roaches. Before Christmas, we started noticing holiday decor was taken and found near front desk and some employees claimed the decor was theirs. This visit the following were stolen - coffee pot, iron and ironing board, vacuum, lamp.

Homestead is in a very old historic building and could use some updating but everyone seems very…read morehappy there. Staff is great. They bring in groups from the community to do crafts/ etc with the residents. In a beautiful part of town. Residents get the care they need.

An Assisted living facility within an old, but accommodating, building. The staff is really…read morehelpful and very close to their clients. They genuinely become their friends and family. The staff keeps this place up to date, clean and their clients happy.

Having looked around at 8 different assisted living communities, the Madison in Clermont became our…read moretop choice for Mom. The senior staff and excellent, although dealing with staffing issues like all such facilities these days. The activities program is top notch... and not intimidating. The food is great, with special surprise every so often.

We regret choosing Madison at Clermont for our loved one. The place is a revolving door of staff -…read moreno one seems to stay for more than a few months. In under a year, there have been 4 Executive Directors at Madison at Clermont! The staff is continually unresponsive and does not keep family informed about their loved ones. Madison is poorly run facility, charging exorbitant fees.

They really care here, From the director to the maintenance crew. Choosing a place for your family…read moreto live and be cared for is a huge decision, we have all heard the horror stories. We took a tour here and decided to put my mother here a year ago, to this day she is happy and is well-taken care of. If you are in the market deff schedule a tour with David (he is great). My mother is in the dementia care unit which is run by Megan. She is always available for a call and sends us videos and pictures of my mother on her phone almost daily. She allows us to facetime with mom. It is so sweet and we feel we found an angel in her. Thank you, Madison at Ocoee!

hello good afternoon my name is Mckeshia Donaldson, I had an interview Javier also completed and…read moreapplication on site at the job fair on 8-13-26. I've called twice in almost two weeks the receptionist name if I'm not mistaken is tierrra or tia but she is very rude to me when ever I give my name , as if she doesn't want to relate the message or let me speak with Michelle .she is very unprofessional and I think the company need to have a one on one with her professionalism. Thank you , have a nice day.

I had heard of this place before but never had a reason to visit until now and I was very…read moreimpressed. The property is beautifully laid out, with the assisted living and memory care unit located in the last building for a sense of privacy and calm. Check-in was quick and modern with an AI system that scans your name and takes a photo for added security. Each area is clean, organized, and secured with locks. Inside, there are inviting gathering spaces for games, activities, and entertainment, and the rooms are designed to feel like home rather than a facility. One of the most thoughtful touches I noticed in the memory care unit was the personalized photo frames outside each resident's door, often showing them with a spouse or in their younger years. The atmosphere was warm and welcoming, with a pleasant scent throughout the building. During my visit, I saw residents enjoying themselves in different ways--some were watching TV, some resting peacefully, and others actively engaged in activities. Everything about the environment made me feel confident in the level of care and dignity provided here. If I were looking for a place for my own family, I would feel at peace choosing this community. Honestly, I could even see myself living here without hesitation.

Let me start by saying this is in regards to shady business practices. Increasing rent over…read more$2,500.00 even though we were told by staff many times for over the past 2 years this would not be the case. After 3 days of calling finally spoke to there region Manger Robert who hung up on me while discussing this and the fact that they lacked clarity in their communication. Robert's attitude was very Joe Pesci character in "The Super, Give me my money" this is very said as the staff and people here are all great and thoughtful.