Came here on Monday 7/13 to look for a dress for a wedding and found so much more! The store was very nicely decorated with bright summer colors! I couldn't help but want to grab evening to try on! I ended up finding my dress in the back where the more formal dresses were. I love how the store is color coordinated so it's easy to find things if you have certain colors in mind or favorites. While shopping around I ended up finding a girls day outfit so double whammy and saves me a trip for the next event I needed to shop for. I am horrible at accessorizing and Kaylene was right by the cashier area where the accessories were so I asked her for help. She was so helpful and patient with me as I looked and asked about almost every piece lol we ended up finding a necklace, bracelet and earrings to go with my outfit! I am very happy with my purchase. I also got a mini purse for my daughter and it was on sale for $5! What a deal! All I all in was a great shopping experience and I appreciated all the help I received :) happy customer here! read more

This shop is located In downtown summerlin. Easy street parking or there's a few parking lots or garage that are close by that you can park at. I don't shop here too often, but when I do I find certain pieces that I actually really like. This store gives me more "raver" and prom vibes more than anything. Their clothes run smaller they're more so fitted for juniors also mentioned by the associates. Associates were welcoming and helpful. Some items I will say are a bit pricy for what they are but some are affordable. Just depends on the material and such. They have a whole fitting room in the back of the store but they block it off completely. But they do have 3 stalls available if you need to try anything on. The line was very long at the time for me. Make sure to ask about return and exchange policies some items are FINAL!! read more

God I love this clothing store! This location is located at Downtown Summerlin. I don't do a whole lot of shopping in person anymore unless its a special occasion. Needed a dress for an event so I stopped in here because I know they have beautiful, great quality dresses for not too expensive! I came in on a random Tuesday in the morning. To my surprise, they were open before 11am! Love that. There were a couple girls in there working and they welcomed me as soon as I walked in. I walked around and grabbed a few things to try on. They helped me get a room and whatnot, too. The girls working were super friendly. I ended up getting a few things. I also love that they have a lot of the things you need to wear under your dress, too, like pasties and spanx and things like that. So nice not having to go somewhere else for that crap. Being a girl is hard... Definitely will be back and can't recommend this place enough for beautiful dresses for that special occasion, like a holiday party or NYE! I'll probably back for a NYE dress to be honest... read more

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Very good selection of various styles. My daughter was able to find her prom dress. Great prices and great customer service.

When shopping I asked the sales associate the price of a pair of pants with a red line through the price tag. She told me "anything with a red line is $10." After checking out, I noticed we were charged $26.94 for the pants. I returned to the store & asked the associate why we were charged that price & she said it's 50% off. I reminded her when I gave her the pants & asked for a price, she told me, "Anything with a red line is $10." She just looked at me & repeated they were 50% off. At this point I told her "so you misinformed me?" She said nothing. The only sign posted on the sale rack said "extra 50%off". When I asked her what it was an extra 50% off what? She looked at me slow to respond then said "the original price" as if asking me a question. Needless to say, I was not impressed with a sales associate who not only misinforms customers, but then does not honor prices they quote! I WILL be following up with their management! read more

I had the help of April the store manager and Kaylene an assistant manager today making sure I left the store with what i was looking for . They were both so sweet and very helpful as I was trying on dresses. Looking forward to shopping again at this location! read more

Thank you so much to the lovely lady who kept checking on whether I needed help. I got some of the best-fitting pants I've worn in my life! All the other products at this location were a good selection of what Windsor offers, from dance til you drop party to evening soirée styles. read more

The manager April and Marisol are so great and understanding. My little sister got a prom dress here two days ago, but when she got home she didn't love it as much. I called and asked if she would be able to exchange if she found something else and April agreed to make an exception and do an exchange since she's never worn it and it was brand new with tags and all. We came in tonight and were able to find an absolutely gorgeous replacement and she is so so happy and glowing. Thank you for all your kindness April and Marisol (and Elsy and Jenny) for helping us find the dream dress! I'll come back to add pictures soon! read more

Had an absolute blast shopping at this location. Was greeted by associate Kailene who had such a warm personality and guided me throughout the store to view items I was interested in shopping for. Her teammate, Julianna, then proceeded to help with getting my clothes fitted and rang both my mom and I. She informed me of the rewards program that we can sign up for and was so kind and patient with our questions. Just overall a wonderful experience! The ladies worked well as a team, they took pride in their work and workplace. They made my mom and I feel valued and heard throughout the whole shopping experience. Would definitely recommend this location to all my friends and family! Thank you again ladies for going above and beyond!! read more

I came in to Windsor in hopes to find some nice heels for my daughters to wear at my wedding. Marysol helped my 2 daughters find a pair that matched their dresses and they both were in love with her selection. Marysol provided us with exceptional customer service and we are very pleased with our purchase and will definitely bring my daughters back. read more

April went above and beyond and assisted me with returning some items! Her customer service was amazing and her smile was contagious! read more

I gave it 3 stars solely because I like the clothes but the customer service is horrible. Kadence made sure to try to rush everyone out at 7 pm, a whole hour before closing. She was visibly upset the whole time and it seemed like every little thing ticked her off. Another thing that rubbed me the wrong way, is that she asked me for my email and name before starting the transaction. Seems like she signed me up for a rewards program without asking for my consent. Other than the customer service, I will say if you like clubbing clothes they are an option. Just be aware of the subpar service. I for one will steer away when possible. read more

The lady behind on 2/5/22 was very rude. There was a line of 5 people to try items on, we asked to use the other dressing rooms that were closed toward the back but we're not able to because she was on lunch. It is a Saturday during dress shopping season, figure out your business. We left and you missed out on a few hundred dollar sale. We are not wasting our Saturday standing in line at your low end dress store. The owner or manager should take a course in Business 101! Never again! read more

Wow! Shopping at Windsor in Downtown Summerlin has become our absolute favorite shopping destination! The clothing is beautiful, the store is immaculate and even more, the staff is so welcoming, helpful and accommodating! Under the new management of Inna & April, along with their team, our shopping experience, each & every time, has been beyond exceptional! They have truly gone above and beyond our expectations in customer service and have gone out of their way to made us feel so special! Our daughter has never been more excited to go shopping, and only wants to shop at Windsor in Downtown Summerlin! Thank you Inna and April, and your Windsor team for everything! We can't wait to shop with you again and again! read more

April the store manager was amazing, so friendly and welcoming. The store has a great selection. Thank you April! I appreciate your great customer service. read more

I was just in there and the workers were so rude. I was not wearing a mask but the CDC says it is not mandatory. It is time for Covid to be over and I think we are all ready to move on with our lives. I will never shop at this company again. read more

Returned 2 items and only got refunded for 1 item. Called customer service and the manager charged me again $89.33 when I explained to her that I returned the items at the store and I have the receipts to prove it and only got a refund for 1 of the items. The store clerk stated there's nothing she can do. On top of Klarna is still waiting for them to notify them of the returned items. Until they notify Klarna, my return is still pending and will get charge again for the items I no longer have. I returned the items back on December 3rd. I purchased those items in November 27th. I called and they said the manager will give me a call back the next day and they will give me my refund. No one called. So I tried reaching out again and the manager was not available. I emailed them twice and no one has gotten back to me regarding my refund. read more

I went to this Windsor location and April the store manager was amazing and helped me return an item. Great customer service.

The manager and entire staff here is so friendly! I needed to buy a dress for a formal event & they even helped me to pick one out. The problem was that their formalwear was final sale. I asked them if they would make an exception if I brought the dress back with the tags attached and receipt so I could go home to try the dress on with my shoes. The manager was so helpful and she allowed me to return the dress by exception. Thank you for being so kind & understanding! read more

Shopping with my teenage daughter is a struggle, so it was so nice that Kadence was such a huge help to us. She suggested a few dresses for my incredibly picky daughter to try on, which was so nice because they were things that my daughter wouldn't necessarily pick out herself. I was very thankful for Kadence. She looked very young, but worked her rump off to make sure everyone's needs were met. It was very refreshing to see such a young girl who seemed to genuinely care and was so kind. read more

Need more employees! This is the type of store that it takes awhile to try things on. Fitting room situation is soooo disorganized!

love DTS but the employees at this windsor rude af, i asked for helped about a dress i saw online and her vibe was not it when i asked for help like she didn't wanna be there. and was never aware of a 2 week policy of returning items read more

Garbage customer service. Girls will stand behind the register gf gossipping and talking about personal drama, their bf, their dog, and assorted complaints that they have to make any effort.. Treated me awful simply for exchanging a size. The item was really delicate and she was dragging it all over the stapler, the scanner and i asked her to please be careful, she then got irritated more and it got caught on her keys. Such a pack of childish Bitches working here. There's also deodorant all over everything on the racks and tables. read more

Inna was so helpful when we were trying prom dresses on! We will definitely be back!!!

Horrible employment. The website clearly states that the store opens at 11am. Sign at the front of the store states 11am open. Tell me why there was a group of us standing there at 1145am, still waiting for doors to open. Staff is literally standing there and staring at us, not acknowledging anybody, nor answering phone calls, nor even giving any explanation as to why they kept the doors locked 45 MINUTES past opening, and probably even longer. Completely unprofessional. read more

I would like you to give recognition to Kui, you have a real winner on your team, she is absolutely an amazing employee and represents your company well!!! Being in management myself, we don't usually get a lot of positive feedback or recognition however, when I come across an employee with exceptional customer service, I have to ensure, she is recognized!!! I originally came in on 9/2 and purchased a homecoming dress for my daughter, it need to be altered, we took it to be altered but found out it wasn't gonna work out the way we hoped, so back to the store we go. We came back on 9/12 and Kui did the refund. Kui then started asking her what she liked and started showing different dresses, my daughter tried on about 20 more dresses, Kui was back and forth with us and other customers, answering phones, processing exchanges, working the register, checking other stores for dresses and calling stores to find the perfect dress to make sure my daughter got the dress she wanted. Now, that is AMAZING CUSTOMER SERVICE!!! Thank you KUI, you are truly a sweetheart and made our night!! read more

Five stars for the Windsor located inside downtown summerlin in Las Vegas. April help me during the check out process. All the girls were helpful and amazing. read more

They are not advertising their policy clearly and do not accept returns. Very disappointed with the service.

So I bought a dress and I fell in love. As I am walking out to my car to send a pic of my dress to a friend I found it on their store website for $30 dollars less than the original sale price in store. I immediately turn back and ask if I am able to return to where they said no. I understand the label of the dress says no returns however I literally just paid for it. Instead of offering me other options or price adjustment I was just told there was nothing to do. Not even store credit or exchange and pick up some different items, nothing. So now I have a nice dress that I paid too much for and a bad taste in my mouth whenever i speak of this stores customer service. read more

What started out on a sour note with having a dress shipped from California to Nevada, ended up on a positive note, and my daughter ended up with two dresses for two different occasions thanks to the help of Tatiana and Melissa at the Downtown Summerlin Windsor store. My only suggestion is to develope a system to address shipped items either before the store opens, or at the close of business.Otherwise you will continue to have some very upset customers. Pam/Mac Las Vegas read more

I had the best experience at this store today. Shopping can be an issue at times and I was being helped by Annie. She helped me pull outfits and even let me show her everything to get a thumbs up/down on how it looked! I will shop here again! The clothes are great and nothing beats amazing customer service!!!! Thank you Annie for all you did today!!!!!! read more

I received great customer service at this store location. An associate named Ashley assisted me in ordering an item that was not available in-store. Shortly after I completed my shopping I noticed my wedding ring was missing. Ashley and Stefani Balderas asked for my information just in case it was located. Six hours later I received a call that my ring was found. Good samaritans are hard to come by nowadays! I asked if I could get them anything for helping me and nothing was asked! Now that's what I call extraordinary service! Thank you ladies! read more

I went into the store today and asked the sales lady for assistance she rudely responded and pointed to the rack instead of showing me where the pants were. They then rushed me and told me the store is closing. Horrible experience!! read more

Shout out to Natalie at this amazing Downtown Summerlin location ! She was phenomenal I came in to look for a birthday outfit and she went above and beyond my expectations. When I asked her some fashion advice she was on point and very knowledgeable!!!!! She was such great service that I went back the next day to see about some shoes she showed me !!! Thanks Natalie you were amazing I would def come back just to see you ! Not only was Natalie great but the second day coming back and leaving with an amazing leather green skirt and amazing fleece cover up, the entire staff that night was so welcoming and absolutely helpful !!!!! LOVED THE VIBE !!!!!!!! read more

I have been shopping at this location since it opened and had yet to receive great service, until I met ANNIE! She made my daughter feel like a princess. My daughter is in middle school and has insecurities about her weight and she did not want a dress at all. Annie and another girl (can't think of her name but she was shorter and had long dark hair) picked out dresses and put us in the fitting rooms towards the back of the store so we had privacy together. Annie listened to everything my daughter DID NOT want and brought her options that made her very comfortable. Typically you don't even get talked to when you enter this location and there was just an energy with Annie there. I asked her if she was the Store Manager and she smiled and then what she said back to me I will always remember..."Currently yes I am but regardless of my title it was an honor to make your daughter feel special." You don't get that response from people who do not love what they do. Good catch Windsor! I will post pictures of my daughter after her dance! She's so excited to wear her dress! Thank you Annie, you are truly exceptional! read more

Everything was clean, organized, and they had great customer service. I usually hate shopping because I could never find anything in my size. I'm pretty short and small. This store had my size and it wasn't as expensive as some of the reviews here state. read more

This store has HORRIBLE customer service. I tried on two dresses and saw the price for one thinking to my self "oh maybe the other one is around the same price" paying for my dress total was $140 and some change.. I thought to my self again "maybe this dress was more whatever I'll pay", I checked the receipt and she charged me twice. so I told her, she looked at the receipt and walked away (didn't apologize) then Melissa comes and try's to practically blame me cuz I didn't know how much the dress was "oh you didn't notice before she ran the credit card"..... WHAT !? Wait a minute I'm not the one working here it's not my JOB to make sure the transactions are ran correctly. read more

Yikes! When even your 13yr old daughter thinks the employees are rude you know something's wrong! I gave one extra star for cute clothes that are reasonably priced. But customer service is in dire need of a pep talk. No greeting. No friendly faces. Not even a "thank you come again". My daughter was like, "mom, everyone is so unhappy there". Hopefully management will pay more attention. read more

Such great customer service! Needed help exchanging an item and Melissa at the register wasted no time in helping me out. Also, Tatiana was on the floor helping not only me but other customers making sure we were all okay and if we needed a dressing room or not. Both ladies today were spot on with their customer service, a breath of fresh air after the rude customer service at forever21. I will most definitely be back! Hopefully I see those ladies again, they were both such a big help!!! read more

Natalie was such a help! Not only did she select dresses for someone my age to look lovely in, she put together my entire outfit from jewelry to clutch. She even took extra time to steam my evening gown before I took it home. read more