Capital chimney came out for a quote and ended up doing the work for some replacement piping and…read morechimney fixes. We went with them because the quote was comparable but their knowledge and communication went above and beyond. For the quote alone, they went on the roof, took pictures, explained what is happening and what they would do. They gave three options based on our price point. Even when there was a small oversight, they came out and corrected it with no questions asked. Would definitely recommend!

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

From start to finish the fireplace plus crew did a phenomenal job. Going through the showroom…read morepicking out what we needed and what would work for us was very simple. Brandon did a great job of helping us through that process. Installation was even easier, and after he was completed and cleaned up, did not look like he was even there. Could not recommend them more.

They installed the fireplace into a chase on an outside wall without reinstalling missing…read moreinsulation as required by IL Energy Code (which requires the entire fireplace chase to be finished equivalent to the rest of the outside wall--i.e. insulation and drywall). In addition, a more-than-sufficiently-large hole was cut into the back of the chase for the vent, which to my recollection did not receive any insulation either. I didn't think much of it until winter hit--bringing serious cold air drafts, along with frosty ice build up on the front of the fireplace frame within the house. I have since learned the repeated ice build up and melting will lead to wood rot, mold and rusting of the fireplace. I sent a few emails to Neal (the owner) about the issue. He not only refused to discuss it, but is also trying to push the responsibility off on a handyman. That is, prior the fireplace install, Ithe overhang edge of the chase roof had to be removed so the outside gas vent would have more clearance. Due to Neal's high "day rate" for a few hours of work, I hired my own guy to remove the overhang. Neal also wanted the fireplace box removed to measure clearance inside the chase and he subsequently rec'd photos and measurements. Despite clear lack of insulation and drywall across the ceiling of the chase, he and his team never mentioned it, nor did they come prepared to satisfy that aspect per IL energy code. With exposed plywood and nails from the shake roof above, and torn drywall corners visible, they simply installed the fireplace box, leaving the entire ceiling of the chase without insulation or drywall. I'm not the fireplace expert; I relied on him and his team--just as they directed that the overhang on the outside should be removed. Just as they directed to clear out the old fireplace box so they could measure. Yet...no mention of energy codes or insulating the chase. It would certainly be incumbent on a company claiming to be professional fireplace installers to address this one way or another, vs simply ignoring it. No wonder this company requires deposits upfront followed by immediate payment in full. I have also since learned they have held onto my credit card info (more than a year and half later) and charged a service fee without my authorization ($257.50 to change a few double A batteries instead of mentioning "there are batteries, did you check them?" when I called to say the fireplace wasn't turning on). Certainly leaves the customer feeling taken advantage of. Very bad experiences all around with Fireplaces Plus. UPDATE: He threatening me with a lawsuit unless I remove my review. My review is honest and accurate. I wonder how often other unhappy customers have felt intimidated enough by his lawsuit threat to remove their negative reviews...?

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

Jeff did an excellent job performing our annual fireplace service. He was on time, neat and…read moreanswered a few questions we had on our unit. We always request him for this service.

Great job in servicing my gas fireplace. I would recommend them. The fireplace I bought from them…read moreis going strong after 20 years. Jeff did a good job with the tune-up.

Romen was great! communicative from the time I made the appointment to calling at our appointment…read moretime to update me on his ETA. He was thorough in his investigation of the problem and did his best to fix our chimney with the most economical and lasting quality solution. I highly recommend!

I'm very disappointed with my experience with this company. I felt like the salesman who came out…read morerecommended a significant amount of work that was unnecessary, and the repair they ultimately offered was extremely overpriced in my opinion. The price they quoted me was around $3,000, and I've included some pictures below. What concerns me most is the lack of trust I now have in their recommendations. I previously hired this company to do tuckpointing work for me. About three years later, I contacted them about touching up a few areas, and I was told the work was already in bad shape. When I reminded them that they were the ones who had performed the original work, the response was essentially, "Oh, we can just repair these couple of bricks. It's not a big deal." After that experience, and now being presented with what I believe is an unnecessarily expensive repair, I simply don't feel comfortable doing business with this company anymore. When you hire a company and spend good money on their work, you expect fair pricing, honest recommendations, and quality workmanship. Unfortunately, that's not the experience I had.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

I was going to have a new roof installed and decided to look for a company that can repair my…read morefireplace chimney, boiler chimney and do maintenance on my gas fireplace prior to having the roof installed. After weeks of searching, Chimney Crafters of Hainesville IL was recommended. Erick the supervisor stopped by and did the inspection he was thorough and provided me with (2) detailed quotes. The quotes detailed the scope of the project, materials and pricing so I new what to expect. The masons repaired the Fireplace and boiler chimney. Julian and Daymian, part of Chimney Crafters team cleaned the chimneys installed liners and performed Gas log maintenance. They did an exceptional job! Every time I look up and check out the chimneys I smile and think "very nice". I highly recommend Chimney Crafters!

Unethical business practices - expect retaliatory public defamation from Actual Malice if you…read morecomplain about this business. How many of their reviews are legit? How many bad ones were removed after their bullying - as they are doing to me now? Erik never sent me the requested additional quote as they said he would. Finally replied a week later to say the refuse to do the chimney repair without a valid reason. I then posted a 2-star Google review after my time and effort was wasted working with this company's reps. Within 2 hours, my own small business suffered a fake negative 2-star review on Google from someone who never hired my business, retaliation for my review constituting 2 violations of IL law: Defamation PerSe and Actual Malice. Watch and see as this company anonymously posts a fake negative review of me and my business on Yelp.com out of unethical retaliation...