I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Professional and serious team of dedicated specialists. Quality service from initial walk through,…read morequotation and then the rebuild & repair to the 4 Fireplaces and Firepit. I spent over $18,000 with Capital and now I appreciate the value. They also rebuilt 35 year old fireplaces to look not just new but also impressive

They installed the fireplace into a chase on an outside wall without reinstalling missing…read moreinsulation as required by IL Energy Code (which requires the entire fireplace chase to be finished equivalent to the rest of the outside wall--i.e. insulation and drywall). In addition, a more-than-sufficiently-large hole was cut into the back of the chase for the vent, which to my recollection did not receive any insulation either. I didn't think much of it until winter hit--bringing serious cold air drafts, along with frosty ice build up on the front of the fireplace frame within the house. I have since learned the repeated ice build up and melting will lead to wood rot, mold and rusting of the fireplace. I sent a few emails to Neal (the owner) about the issue. He not only refused to discuss it, but is also trying to push the responsibility off on a handyman. That is, prior the fireplace install, Ithe overhang edge of the chase roof had to be removed so the outside gas vent would have more clearance. Due to Neal's high "day rate" for a few hours of work, I hired my own guy to remove the overhang. Neal also wanted the fireplace box removed to measure clearance inside the chase and he subsequently rec'd photos and measurements. Despite clear lack of insulation and drywall across the ceiling of the chase, he and his team never mentioned it, nor did they come prepared to satisfy that aspect per IL energy code. With exposed plywood and nails from the shake roof above, and torn drywall corners visible, they simply installed the fireplace box, leaving the entire ceiling of the chase without insulation or drywall. I'm not the fireplace expert; I relied on him and his team--just as they directed that the overhang on the outside should be removed. Just as they directed to clear out the old fireplace box so they could measure. Yet...no mention of energy codes or insulating the chase. It would certainly be incumbent on a company claiming to be professional fireplace installers to address this one way or another, vs simply ignoring it. No wonder this company requires deposits upfront followed by immediate payment in full. I have also since learned they have held onto my credit card info (more than a year and half later) and charged a service fee without my authorization ($257.50 to change a few double A batteries instead of mentioning "there are batteries, did you check them?" when I called to say the fireplace wasn't turning on). Certainly leaves the customer feeling taken advantage of. Very bad experiences all around with Fireplaces Plus. UPDATE: He threatening me with a lawsuit unless I remove my review. My review is honest and accurate. I wonder how often other unhappy customers have felt intimidated enough by his lawsuit threat to remove their negative reviews...?

I purchased new logs, grate, burner, lava rock for my gas fireplace in my family room. "Clean out…read morethe old and install all new" was my goal. First of all Robin, my sales person was very very professional in his presentation and I felt comfortable ordering from him. He expedited the installation and today, a fine young gentleman named Taylor installed it. It looks great and I am very pleased! They have also installed several Broil Master outdoor grills at my various homes in the area that they service over many years. Again, very pleased with the service, installation, and the products that they represent. Highly recommend them. Thank you!

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Coast-to-Coast did a great job fixing several small brick repairs around my house. Their quote was…read morevery competitive and fit me in their schedule in just a few days. Plus the work quality was excellent, the bricks they replaced matched up perfectly with the others.

Professional, well-mannered young man came to give me an estimate. I had 4 other estimates. One was…read morea little lower than Coast to Coast. The reason I went with them is because of their timely responses and attention to my needs. The other company ( I won't name ) not even a salutation or a thank you, in his correspondences. After Coast to Coast completed the job, I was thoroughly impressed at their work and care of my lawn while doing their repair work on a huge brick planter which needed repair. I would definitely use them again if need be and I higher recommend Coast to Coast for any masonry work!

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

From start to finish the fireplace plus crew did a phenomenal job. Going through the showroom…read morepicking out what we needed and what would work for us was very simple. Brandon did a great job of helping us through that process. Installation was even easier, and after he was completed and cleaned up, did not look like he was even there. Could not recommend them more.

Solid product and solid team. Owner took (literal) ownership of a situation and explained very…read morethoroughly and listened to my rant calmly and patiently. Team followed up with more details. Highly recommend Neal and his team.

Unethical business practices - expect retaliatory public defamation from Actual Malice if you…read morecomplain about this business. How many of their reviews are legit? How many bad ones were removed after their bullying - as they are doing to me now? Erik never sent me the requested additional quote as they said he would. Finally replied a week later to say the refuse to do the chimney repair without a valid reason. I then posted a 2-star Google review after my time and effort was wasted working with this company's reps. Within 2 hours, my own small business suffered a fake negative 2-star review on Google from someone who never hired my business, retaliation for my review constituting 2 violations of IL law: Defamation PerSe and Actual Malice. Watch and see as this company anonymously posts a fake negative review of me and my business on Yelp.com out of unethical retaliation...

Highly recommend! Everyone at the Company I've interacted with has been very friendly and explain…read morethings well. We had a complex issue with our chimney and Chimney Crafters presented the most pragmatic solution. The Valor insert they installed is better than I could've imagined.