We have been working with Reed at AMI on 3 fireplaces for a custom home. He is extremely…read moreresponsive, easy to work with, and very knowledgeable about fireplaces. I would recommend Reed & AMI to anyone looking for a new fireplace.

Less than one star would be sufficient for this company…read more I would like to know how Peter below got them to fix all of this for them. I also have a brand-new home in North Central Park. The service at this company is horrid. Our fireplace ruined at TV, cracked the wall, discolored the wall and discolored the outside of the fireplace. According to AMI this is normal and is described in the warranty book. The first inspection was 5 min long, he touched wall and said "Yea it is a fireplace it gets hot." I also had to call day of the appointment to ask where they were? The response was "He is busy at another home I guess I will tell him to stop." You gave me a timeframe which should be abided by, I am taking time off of work to be here for the appointment. 2nd Inspection was done he actually opened the fireplace this time! Of course he said this is normal and stated we installed it as the manual states it should be installed. Which of course excuses AMI, never mind the actual evidence stated above. I have paid for a fireplace that I will NEVER get to use. I absolutely DO NOT recommend this company, they have been unprofessional with both inspections, extremely defensive without actually listening, my absolute favorite was having them in MY HOME BELITTING my expertise on fireplaces and telling me to read the manual. He actually told me to read the pictures! I WILL absolutely be contacting all of my neighbors who have also spent well over 700,000 for their homes. So far I have found several with issues regarding their fireplaces. It is unfair we are paying outrageous amounts and have to deal with a subpar company like AMI. My goal is to provide as much evidence to the builders in my area so they will NO LONGER use AMI to install fireplaces, take accountability for your poor customer service and excuses.

We purchased 3 new gas fireplaces and every single fireplace had to be redone…read more after we paid $1,500 each to have them installed! We learned from Peak Fireplace that the average price is around $800 to $950 per fireplace. AVOID an "uncertified" installer named RICK. He had to make numerous visits to finally finish installing them. We then had to pay hundred of dollars more to make them all right from another installation firm. He was hired by our former dishonest handyman Mark Bechler of Just Builders llc. in Golden. Avoid these people at all cost!

If you are in need of a fireplace or fireplace insert look no further. I can't recommend this…read morebusiness any higher. They were so pleasant, accommodating and knowledgeable. I spoke with Matt and he walked me through the whole process. The installers and finishers showed up as promised and their work was finished beautifully. They covered the floors and work areas and left my home just as clean as when they showed up. The job was much more involved than I initially thought as the previous homeowner had cut through all three walls of the firebox. No problem for this business. They were fair, honest and conscientious. Go by and see them, you won't be sorry!

The house I moved into had a vent-less fireplace that did not work. This job would discourage…read moreanyone, but it came out perfectly. The building inspector said it was an excellent install. Steve was responsible for the removing the vent-less fireplace and installing the new one, which included running gas lines through the proper locations. He listened to what I really wanted in a product and found a perfect solution for heating our cold basement. He had a real eye for what would work aesthetically and with minimal distruption. Everyone who has seen it cannot believe the complexity of the job and the finished results. I highly recommend Steve of Fireplaces by Design for any of your fireplace needs from beginning to end.

Winner! winner! winner! We have a pellet fireplace and not everyone does repairs on them. So we…read morewere so grateful to find these guys! Super professional, kind and clean! They were in and out and got everything working and cleaned it up! They also showed us how somethings worked with it, since we've actually never had one of these before. Very happy and I would recommend.

Seriously. Bob is the man. Wow. We had a leaky roof and knew that it was a chimney issue. I…read morecalled, Bob answered, and the next day, Kade was on our roof. A day later, Bob was back out and had removed our entire chimney chase - at a very reasonable price! He tarped the affected area and was back out in a couple days to put the chimney flues back up. I'm still amazed at how he got both 100+ lbs. flues off our roof and back up. Love his "can do" attitude, positive demeanor, and responsive communication. HIGHLY RECOMMEND these guys A++

Frank is friendly, professional, talented and anxious to satisfy your every need…read more Installed our fireplace and finished the wall in rock. Awesome job! He work is unbelievable and hard to beat his cleanup after the job. If you aren't considering him, you are taking chances on others. I HIGHLY RECOMMEND HIM!

Frank installed a fireplace in my home and did an excellent job. He showed up on time and did…read morequality work, which is hard to find these days. He also cut me a deal that beat everyone else who quoted me. I would recommend him for all fireplace needs!!!! A+ thank you Frank!!!

Will not recommend this group ; Poor quality, Poor value, over price. This was done under Ken…read moreSidell. cigarette buds, trash empty bottles around the shed, workers truck leak oil over the new concrete, and on my driveway and left nails every where.

Vitor and his crew were great to work with. This is the second shed I've had A-Shed build. Two…read moredifferent locations. I absolutely love that the shed is built on site. The crew prepared the ground where the shed would be placed. As with any project, there are a few hiccups. All of my concerns were addressed with kindness and professionalism. I highly recommend A-Shed.

I really wanted to be able to give this family-run business five stars, but I have been frustrated…read morefrom early on. Communication is so important through home renovations and their communication (mostly with-in the office) was horrible! They were quick to respond initially, then they sent the invoice for the down payment and once it was paid, communication was very rough. In addition, while the installers were very nice, they were messy. They didn't do anything to protect my floors from their shoes or equipment. They used my brand new glass top stove as a workstation; a place to set their tools and the counter glue, until I noticed (thankfully) and asked them to NOT to put their stuff on it. Also, they didn't send enough guys to get the slab safely up my stairs (although they were aware of my entryway situation from pictures I sent, as well as picture from the guy who came to make the template). The lack of muscle also became an issue when they placed the slab, crushing a corner of my wall that then needed to be repaired. Several more guys came after the counter was inside and in place. They were too late to be helpful, but all took turns in my bathroom (totally don't mind people using my bathroom usually, that's why it is there), but the toilet was covered in grown-man pee and so I also got to clean that up once they were gone. So gross. Another issue that arose during install, they installed large thick supports on one end rather than a temporary support as discussed, where I was having a shelf built in. The owner was here and we discussed the damage and the supports. He did apologize about this miscommunication regarding the supports and offered to come cut them if they made shelf install too difficult. He also said they would deduct the cost of repairs for the corner, however, they didn't reach out to my contractor about this or deduct anything. My contractor built around the supports and repaired my wall. While the owner was here, I asked him when I would be able to stand on my countertops to decorate above my cabinets and Anthony told me that at no point should I stand on my countertops or they might crack. This should have been information provided to me (without me having to ask), just as information on how to care for quartz countertops. Thankfully Anthony was there when I asked that question about standing on them, because once he left I tried to ask some questions about cleaning them, but the two guys that remained had a little trouble communicating and only tried to show me a cleaner they use. They could not tell me if the cleaners that I have are OK and did not explain anything about how heat would affect them. It would've been nice to have some information on how to care for them. I had to get information from friends and family that had recently had quartz installed. Their installers had gone over care details with them, which just makes sense and should be standard practice. In the days following installation, I emailed the office to ask if they would be charging my original payment or sending me a new invoice to pay with a different card. I asked them to not charge the original payment and to give me an opportunity to change the way I paid for the remaining balance. I also mentioned the damage again. I never heard back from them (to this day, a month later). I did a follow up email a few days afterwards and never heard back regarding that one either. I thought perhaps the delay in sending out an invoice had to do with my wall repair cost, but there was no communication about this. I did not receive an email with an invoice until weeks after install, when I was three days past due. It mentioned that I would be charged late fees and legal cost if not paid immediately. It also claimed that they had contacted me in a previous email and that this was not their first attempt to get paid. I went back and searched my emails and I had not received any invoice or correspondence since before the work was done (down payment) and that one had been paid. Not only had they not responded to my two emails, or contacted me in regards to the damages, but they were also threatening me with additional costs for not paying a bill that was never sent. I immediately paid the full amount (though it did not have any adjustments for damages), because I am not one who likes having late fees; I don't have extra money laying around for that. However, I am very disappointed with their poor communication and did not feel as if I was a valued customer at any point during the process. I did inform my contractor of all the above issues, as he had referred me to them after using them once before. My contractor will definitely reconsider referring them in the future. I am happy with my countertops and the installation, but I think I could have found that, plus some better communication if I had gone elsewhere.

Sorry, I wanted to like them. Communication was terrible, paid a ton of money for something we have…read moreto hire someone else to come out and fix. We sent images of what we wanted out of the slab and where, and when it was delivered it was not what we specified. The installers showed up 3 hours early, took over the entire house, it was like the place was on fire, running in and out of the door, slamming tools all over the floors, pounding on the newly refinished cabinets, cutting holes in walls... We called and asked if we could get it fixed and the reply was 'No'. His staff wouldn't call us back anymore. Oh well, it was an expensive lesson, we were trying to help a small business but it didn't work.

Russell is always responsive, quick to provide solutions to old systems that most would abandon and…read morerecommending replacing for thousands of dollars! He's a good human being and has performed work for me at my office and home. Highly recommend!

Fireplace repair --today we had Russ at Fresh Look Fireplaces out to repair our 3 sided Spark…read morefireplace. Had another company that was unable to diagnose/ fix. He did a great job and highly recommend! Nice, competent and ethical! Wanted to share for anyone struggling to find a good company.