This is a great business full of honest, knowledgeable, people who have owned this business for…read moreyears. We bought our original wedding rings from them almost 50 years ago. They stand by their products and back up their services.

Any one reading this, believe me when I tell you.... This may be a small little store in…read more"Lowellabama" but I'm here to tell you that you won't find a nicer group of people and a very cost effective operation. Had a battery changed in my watch and had a necklace clasp repaired. The chain got cleaned as well. Great service, quick turnaround and for what it's worth, for what they charged me I couldn't have went to McDonalds and fed 3 people!! I will never step foot in Alberts, James and Sons again. They would have hit me up for a hundred bucks easy!!! Thank u Sickinger's!!! You have a customer for life.

Sarah did an amazing job helping me design my wife's engagement ring and wedding band. Customer…read moreservice was amazing and I was able to do it all remotely with only a few hours in the shop. They did a CAD drawing of the ring so I had a good preview of what it would look like prior to final design. I'll go back for all future jewelry designs. They will do financing through Synchrony to make the process even easier

Really Great Service. Cullen helped out with all my needs and the quality couldn't have been more…read moreexceptional. Recommend to anyone in the market looking for a stunning article of Jewelry.

I had a diamond I wanted to reset and they helped me create the design that I was looking for and…read morethe ring came out absolutely beautiful. I highly recommend Highland Jewelers!!

Local jewelry store with skilled repairmen. Friendly, honest business. Lovely variety of jewelry…read moreproducts.

Very Dishonest people. I ordered a ring from them on 9/6 and ordered 2 day air. My GF birthday is…read moretoday and it will not arrive until 9/12. They will not refund my 2 day air express money. Be careful ordering from them as they are deceitful.

My husband bought me a mother's ring a few years ago from Moriarty's Gem Art. The ring is stunning…read moreand contains the birthstones of our children and grandchildren. The workmanship of the the ring is outstanding and the gemstones are high quality. We recently had another grandchild and my husband had another stone added to the ring. Communication was quick and clear, shipping went smoothly and the ring is gorgeous!

Very friendly and expert service. My Tag watch needed a new battery. The skilled repairman had it…read moredone in no time with a reasonable fee. Much more convenient than mailing it to the Tag repair shop on the east coast and waiting for weeks. Highly recommend.

My family has gone to exact time for the past two decades or so. They do great work and always…read moretreat our watches as well as we would.

On 12/13/21, Kay was having a holiday sale. I had been to an Illinois location earlier in the day…read moreand saw 2 wedding bands I liked so I called to see whether these were in stock at this location. I spoke to Jayma, who was very friendly and personable. One of the rings was available, one was not. So, I had a lot of questions for Jayma. Not one time did she seem tired of any question that I asked and was really helpful to me. Kay Jewelers makes it very convenient to be able to pay a payment over the phone. I live over 30 miles away so Kay also gives the option of having your purchase sent via UPS to your residence or sent to a closer store location. I loved that Kay is so accommodating because I needed those options! lt was evening and dark so I really didn't want to make that long drive to pick up my purchase. Kay also recently has Affirm as a pay over time option which is great also! I saved alot of money with Kay! I hope my fiancee likes his ring - I got it as a Christmas gift. I want people to compliment him on his ring as much as they compliment me on the ring he got for me. The ring also compliments mine. I so hope he likes it but if he doesn't, I definitely want to give Kay Jewelers the business and have him pick out a ring that he does like. Jayma was the absolute best! Even after she shipped the ring out via UPS to another store closer to me, she followed up with the busy store location to make sure that it was delivered and then contacted me with the status. Now, that's excellent service! I can't thank her enough. Ask for Jayma when you come into this establishment. She has 15 years with Kay which is a big deal. I did pick up the ring and can't wait until Christmas - Jayma was a part of the excitement I had about purchasing the ring because of the total experience. Thank you Jayma and thank you Kay Jewelers in Merrillville, IN!!

Excellent staff and service always worth stopping in. The team is amazing and always willing to go…read moreabove and beyond to help you find what you need.

So thankful to the ladies at Jared for being especially patient in helping my mom pick her Mother's…read moreDay gifts. She is beyond pleased! I've never had a bad experience here! I love that no one is pushy, they simply try to cater to your needs and ensure you walk out satisfied! Thankful for the consistency and quality!

If you go there, pay in cash. I recently made a purchase using their interest free credit card-what…read morea joke that was! After the purchase I noticed a $99 dollar program fee, I was never told about that charge. Next, I set up on line bill pay through my bank, I just found out that I have been charged late fees because it takes Jared over a week to process electronic pays so by the time the payment was applied on their end it was late, I received no notice of late fees until I was able to get on line to view my account. Their people are snotty, unhelpful, lazy and this was the WORST purchase experience of my life. Go somewhere else stay away from the rip offs.