We ordered our food at 5:00 today and at 9 we are still waiting for it to be delivered also their phone does not work we called 24 times and it never worked but they were open. I will never be ordering from here again my family starving read more

If there was a ZERO ... I would put that. Absolutely the WORST Wingstop I have ever been to. I ordered 20 wings and used a coupon for 5 free wings for pick up. They got the 20 wing order right, but put the wrong sauce on the 5 wings. I called back right away to let them know. They told me I had to drive back to the store tonight to get the correct wings. Well, that is impossible for me. I asked if I could pick them up tomorrow or have them delivered tonight and they said no. I asked for the manager she didn't come to the phone. I told them I was going to write this review, they didn't care. On top of that the regular wings were lacking flavor. Terrible experience and will NEVER return. Your customer service is atrocious and your manager/GM is equally Terrible and rude. read more

Don't have them do delivery for your order. They use a service called Zoomer and no one tells you that you need to answer a phone call from a random cell number to actually receive your order once the delivery person nears your location. I took me about two hours from the time I submitted the order online to the time I receive my cold food. Fries were seasoned with sugar (?), wings were ok. Had a conversation with the owner by phone. He likes to talk over people. He was more polite a while after we had spoken, and sent me a text to confirm I had my food. Wings were acceptable, but cold. Spend your money elsewhere. read more

I'll definitely give them zero stars im so disappointed I' been trying to get my money back because I never got my food it's been two weeks and I' been talking to the manager of Wingstop she's not trying to do nothing to get my money back worst place ever. They don't know how to treat a customer they stealing my money All I'm hearing from the manager are excuses read more

Tried for the first time today. I don't see what all the complaints are about, but maybe they had bad service or something a couple years back. The guy that served us today was quite nice, patient, and helpful. He even offered to let me try the serrano sauce without my asking him. The wings were no bigger or smaller than any other wings I've ever had, the sauce was really good, and they were hot and fresh. I wasn't a fan of the fries. People have commented that they are soggy and coated with table sugar. I think them not being crispy is on purpose (you can select "crispy" on their web site), and I don't know that I tasted sugar on them. They seemed way, way salty to me. While we were eating several other customers trickled in and I didn't see any of the people working there being rude to anyone. Overall I thought the wings were good, the fries just aren't my speed (and I don't need the fries anyway), the store was clean, and the staff was friendly. I'll visit again. read more

I would give them 0 stars if I could. My lash technician tried to make an order over the phone and the manager hung up on her every time she called back to finish her order. When she pulled up to the spot she asked why he kept hanging up on her and he said "bitch because I felt like it" "bitch get the fuck out of my face" and "do you think i give a fuck about this Wingstop job?". There is NO WAY you're supposed to treat a customer like this. And if you don't care that much about your job, quit. Nobody should be giving them service until he's fired, save all the drama, thanks. read more

Absolutely pathetic.pound for pound THE MOST EXPENSIVE TINY ASS PIGEON WING IN THE CHAMPAIGN/URBANA AREA! Seriously, the wings at wing stop are smaller than bdubs AND even smaller than the wings at Casey's General store and they're much more expensive. No fucking way will I ever go back. read more

First time trying tonight, I loved Wingstop! I got half lemon pepper and half garlic Parmesan boneless and they were so delicious! Their ranch was really good too. I got veggie sticks for my side and I love that they offer that. Highly recommend! read more

Not sure why this place has low ratings. Never had an issues with my order or wings here. Service has been always good and sometime above average even on busy days! I personally enjoyed every bit of this place read more

I've ordered delivery twice in the last week. Both times the bag was packed with the boxes on their sides to let the sauce soak through the bottom of the paper bag. The first night the person handed me the bag and awkwardly walked away. Tonight the guy handed me the bag and put his hands in the air like it wasn't his fault. I called him out and he said "that's how the restaurant gave it to me." Apparently he works for some other company that delivers for them called Eatstreet. He then went on to say "I didn't mess with your food, I promise" which begs me to ask...why would he even say that? And furthermore...why would he take a bag from the store that's soaked through? He couldn't get away from me quick enough. But seriously...the paper bag was disintegrated and the wings were about to hit the ground right away. So yeah. This place is low on my list and I can assure you I'm posting this on every site I can. I've done takeout twice and the service wasn't much better. It's a shame because the food is halfway decent. read more

Ordered wings 20 traditional wings, was told it would be 45 min wait! Ended up being over an hour, tried calling the store to be hung up on twice and then no answer. Then when the driver arrived they were lost.... this isn't the first time I've had wings delivered! Horrible service... and on top of all that, the wings were soo small that all 20 fit in one regular sized container! When ordering,no one not even the manager told us of the decreased size of the wings! read more

Online ordering service is terrible. I placed an online order and they did not deliver. Management keeps giving me the runaround, and I have not received my money back. Even if you place an order, more than likely you will wait a long time for your order. read more

Ordered my wings over the phone. Told the young lady I wanted them down 20min. She confirmed it. I got there 25min after I called. Waited 20 extra minutes just for my wings not to be how I ordered. I returned to he told I'd have to wait an additional 30min. Couldn't get a refund because it was no manger there on a busy Friday night. Very unprofessional and unorganized. read more

Average wings. Everything was just.... ok. The fries tasted sweet for some reason which I'm not the greatest fan of. Ordered delivery of the 30 boneless wing family pack, tried lemon pepper, bbq, original hot. Also, ordered baked beans, potato salad & cole slaw. Overall, I'd give it a 5 out of 10. read more

Used to be OK. Last three times have been no good. Ordered through eatstreet and it's never been early, generally close to on time though. The past three orders have been 10-30min late, which wouldn't be an issue if you hadn't already waited an hour during non-peak (2-3pm) hours just to get soggy food. Time isn't really a big deal, the food is though. Fries are soggy and chewy, hardly warm. Wings are coated in a layer of mush and sitting in a pile of grease. Sauces have good flavor, but cant cover up the disappointment. I have had great food from Wingstop before. I gave it three tries, even ordered grubhub to make sure it wasn't the delivery service. You really broke my heart, Wingstop. read more

Very rude people, was calling to place an order for 600 wings for a convention and got hung up on twice. I will never contact this place again. read more

Total garbage management. Didn't delivery the whole order, when I called to ask about the management called me a liar saying he packed the order himself. Grubhub wouldn't get involved. Looking at the other reviews for this place it's not surprising the place is run like a scam. read more

Order placed online, never delivered. Wingstop, when called, said they gave order to delivery (Doordash). Cannot contact Doordash, Wingstop says there's nothing they can do. Where's our food? read more

Wow...week 2 of the NFL season. And Wing Stop feels they need to be rude and confrontational with new customers. I called in a simple 10 wing order. Not knowing the "deals" I asked, was told .50 cents a wing. Placed my order of 10 and went to pick them up. When I was asked to pay $8.72 I questioned the order- I thought it was 50 cents a wing? The lady said- NO! That's for boneless- you wanted regular. There was no questioning her... When I tried to question what she said on the phone and that I was confused- she said- that's NOT what I said...she got very angry, loud and wasn't going to let me speak, talking over me repeatedly I paid my bill- and left. (paying $9 for 10 wings that I was told were 50 cents a piece) I would like to think that customer service would have A) apologized. B) honored the price that I was told on the phone. C) offered polite conversation. Nope. Oh and the wings were not even worth the fight. They were very small- not much meat...and just ok. (the experience didn't help with the flavor) Go To BWW instead. At least they are not rude. read more

We got 20 wings here recently and they were literally the worst wings I have ever had. They were small, soggy, had a gray tint and were generally unappetizing. We're poor students, so I ate them anyways, and thanked my lucky stars when I wasn't up puking all night. That is the best thing I can say- that they didn't give me food poisoning. They were small, like, a bite of chicken on each wing, weren't crispy at all and the flavors were bland and tasted a bit off, like gone bad off. As an employee/business owner, I would have been so embarrassed to sell these things. They were priced the same as Buffalo Wild Wings, whose wings are big and crispy at least. I will never, ever, eat here again and I caution anyone else to avoid them as well. Eating here is a terrible waste of money. read more

I went in for a lunch on a friday. Food was excellect. The wings has good flavor and perfect crunch, and the fries were well seasoned and not flimsy. My server/cashier Dan and his associate (didnt get his name) were some of the most helpful and polite staff I have ever interacted with. Will DEFINITELY be coming here again, possibly soon, possibly with friends. read more

Tried them for the first time tonight. Ordered well done/extra crispy, as that is what I prefer. Wings were perfectly cooked, crispy but not burned. We chose Atomic, Hawaiian, and Mango Habanero sauces. Would not do the Atomic again, all heat and not good flavor (have had much more flavorful "Atomic" type sauces). Mango Habanero was very good. The star of the show was the Hawaiian, an Asian ginger sauce. Very large orders of celery (much more than BW3). Blue cheese dressing was excellent, very flavorful, and large cups. Will definitely order from them again, just wish they also had a Caribbean Jerk flavor sauce. read more

I ordered wing stop for the first time tonight. and let me tell ya... At first I though to myself "Wow! 10 boneless wings, fries and a 20oz drink for $12? what a good deal!"- but as soon as I saw the slightly burnt grease soaked flimsy fries glistening in the light, I understood why it was so cheap. I got the 10 piece boneless garlic parmesan wings only to open the box and see what looked like a bunch of grease laden plain wings that had green container Walmart brand parmesan cheese excessively dumped on them. And honestly, it tasted exactly like that. The only part of the meal that I actually enjoyed was the only thing they don't make, the Coca Cola I ordered- which I had to chug to be able to stomach the rest of my very below par meal. read more

Wingstop has always been my favorite wing place. This one in particular has been one of the finest I've ever been to. The wings were delicious and the staff was very courteous. read more

I eat a lot of chicken like most Americans. Wing stop is one of those places you frequent because it is open at midnight, you don't want to turn on your oven, and you may have had just one too many. The wings are known for their seasoning which I find extremely salty. They can be pricey too with wings and fries running you about $6-8. And these are not big wings. It also takes a while to make them for some reason. I figured the small amount of meat on the bone would mean a shorter cooking time but maybe I'm wrong. Personally I prefer BWW for my cheap wings. I only come here when my niece wants something. read more

I don't understand why people hate this place. The wings are delicious and the fries are to die for(Cajun especially). The staff is also always nice to me. I rate this place 4 out of 5 stars, but I'm giving it a 5 to combat the unfair reviews. read more

I love the wings here, however the fact that three carryout orders came in after us and left before we even received our food was quite disappointing. The man with a forearm tattoo made an inappropriate comment to my husband when calling our order after waiting 30 mins+. read more

The worst Wingstop ever to be created. Love to take your money and mess up your order, then tell YOU to walk back to the store to get it fixed, AFTER you paid for delivery. I stopped ordering here for an entire school year because of their poor service, and I see I need to abstain from another year. Cooks food sloppily during prime order hours, rude workers. Called corporate though, so was reimbursed for this traumatic experience. Would recommend calling corporate if you experience bad service from this demonic store. read more

Worst service and mediocre wings. Took 2 hours only to receive half of my order, then were very hesitant to give a refund. Super sketchy, don't recommend. read more

Food was late, cold and it had no flavor to it. When I called to figure out the situation, the store owner, Sahil, shouted at me and then hung up on me twice without letting me speak. He later called me to hang up on me one more time. read more

I think their wings are AWESOME. Much better than BW3 and I actually like that place a lot as well. I'm shocked this place doesn't have a five star rating as their service has always been on point, consistent, and their staff consists of the friendly-tattoo-guy types which is great IMHO. I usually order for takeout but the restaurant seems clean and with a good atmosphere. read more

Their atomic and garlic parmesan wings are awesome!!! Fresh baked rolls and fries are also very good !!!

I'll start of by saying usually they do okay. This time however, my order had to be resent ( I got delivery), so I ended up waiting an extra hour. I get the food, and while theres way more than I ordered, only two things were correct, and what i did get wasnt even good. I called the store ten plus times, to no answer. Manager called and offered to make it up for me though. read more

Finally some decent competition for the mediocre BWW.... I've ordered from Wingstop twice since they opened and have been impressed each time. The wings are a little on the small side (hence the 4 stars rather than 5, but the flavors are GREAT. I haven't tried them all yet, but the Original Hot, Lousiana Rub and Garlic Parmesan are all really tasty. Give them a try, you won't be disappointed. read more

The Garlic Parmesan wings I ordered were covered in chunks of dry sauce, and the Hot wings tasted like an experiment gone wrong. The chicken tasted alright, but the flavorings made them near impossible to eat. I ended up throwing out half of my meal. By far, this is the worst wings place in the Champaign area. read more

This place is the worst. So we got a free meal tonight from how bad they messed up our last order. We Order traditional wings and they give us boneless. Seems there is some major issues with commutation and we won't be eating here ever again. read more

Best wings to date and the staff is so friendly! Fries are so good and fresh. My daughter loved it so much she wanted to go back for dinner the same day! Garlic Parmesan, Lemon Pepper and Mild were excellent. Can't wait to try more flavors. read more

We wing stop! The staff is always super friendly and helpful. When we can't decide on what to eat, we always end up here. I don't like spicy so I always get the garlic parm & lemon pepper. Also, their ranch is amazing and I'm a huge fan of their fries and veggie sticks! I that the fries are a little sweet . The wait is lengthy which is fine with me but if you're in a hurry, just call ahead. read more

I used to love you wing stop. You were my favorite. I love your sauces and your fries, but I've gotten you three times recently hoping each time will be be different, but no more. I can't take the undercooked chicken and soggy fries anymore. The first time I just got stomach cramps, but the last two times, I've had food poisoning. Very very disappointed. I won't be ordering from you again. :/ read more

We placed an order for carry out, got home to eat and realized we were shorted 12 wings. We called and were told we could get 20 wings free on our next order. No refund...just 20 'free' wings. (I put the word free in quotes because we technically paid for 12 of them!) The next order we placed, they didn't have record that anyone made the commitment to give us the 20 'free' wings, so my husband paid for them. Later, we got a phone call apologizing that they were not free and that the next time we come, we would get 20 'free' wings. Well, we called tonight to place the order, and after being on hold for 10 minutes, we were told that it had been more than 4 weeks and they could not longer honor the 'free' wings. We could get 20% off our order, but no free ones. No one told us there was a time limit. We couldn't even get the 12 they shorted us. Moral of this story: Check your to go order before you go. If you get home and realize you are shorted, insist on a refund. You will never get a free wing! Won't eat there again!! read more