I have never experienced worse service than what I received at the wing stop off 518. My wife placed the order in advance, so when I got to the area after leaving my shop the food would be ready. We got the notification it was ready about when I arrived. On their screen my order said that it was ready so I asked and they said it wasn't done yet. 25 min later my food was "ready" guy at the counter kept saying "sorry, can I offer you a water cup?" (Like that helps) After getting home, multiple items were missing. Thankfully we live close so I drove back. Kid tried to charge me for the missing items. After explaining that they were already paid for and owed to me he said sorry. Now for the worst part. An employee ON SHIFT, was in the lobby kissing and being rubbed on by a customer. Two families were there eating and this person was being wildly inappropriate. It was truly disgusting. I don't ever post or comment shit like this but this was above looking the other way. Absolutely ridiculous that a business can operate with employees acting so unprofessionally. read more

2nd time that we order and upon delivery We find that several items are missing. Don't bother calling the store, because they don't care, aside from being rude they think they are funny by answering with another business name and laugh as they are doing so. To top it off, this time the wings taste old, stiff, as if they refried them. I'm so disgusted. read more

Wingstop - As mentioned on my post, the wings taste old, as if they are refried, the meat is stiff and don't taste right. - Chicken Wings Near Me - Kemah, Texas

I ordered a 6-piece bone-in Hot Honey wings meal, and upon opening the container, I found that nearly half of the box was filled with grease. This made the food unappetizing and not up to the quality I have come to expect. When I called the store to report the issue, I was offered only a 15% discount and repeatedly told that I should have brought the order back for a remake. Unfortunately, I was on a 30-minute lunch break, and given that it takes me 15 minutes each way to reach the location, returning was not a realistic option. During the call, I was also told that there was a new employee and that what I was seeing was likely just extra butter mixture. However, what I received was clearly excessive grease, not simply sauce, and it significantly affected the quality of the meal. I later received a call from the manager on duty, whose tone I found unprofessional. Instead of addressing my concerns, they continued to insist that I should have returned to the store, despite my explanation. This response felt dismissive and frustrating. I have visited this location before and have not had issues like this, which is why this experience was especially disappointing. I hope you take this feedback seriously and work on improving both food quality and customer service. read more

Great service and great food , area is clean and ambience is good definitely recommend this wingstop !

My combos were suppose to be all flats, they gave me all drums w/ the exception of 2 wings and said they're running out of chicken and couldn't fix what I requested due to them closing!? Then our fries were more so undercooked potato wedges, also the combos I ordered should have came with a total of 3 ranches plus 1 additional that I paid separate for yet I received NOT A SINGLE 1 and had an attitude when I brought that to attention. Not to mention there was only 1 Single Drink to choose from at the Self Serve Fountain! Staff here is a joke. read more

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Order wings to go and I knew something wasn't right when I got home and started eating them. Threw them in trash. Called store to complain but obviously got no where with them. Few hours later food poisoning and most will know what that means. Rough night and will never go there again. read more

Ordered to go. Sat at the restaurant waiting (some of the tables very dirty) and finally got my food. Got home. My order was short. I ordered a family pack. Check your bags. Now I'm 15 minutes away from them and been sitting on hold for 5 minutes to ask what the resolution is and still waiting...... I finally got ahold of someone and they are disagreeing with me like I'm lying about stupid chicken wing. I'm just gonna write this review and never go back. read more

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Kept getting my order wrong when I was placing it , after 30 mins they said they forgot to drop half my order smh

Check your order because they frequently get it wrong. I asked if they put in the extra sauce I put in and they said yes, the sauce was missing. The wings are dry without extra sauce. read more

Immediately met with an attitude and disregard, the front desk girl who was on the phone with her mother more concerned about getting picked up than taking our order. I ordered boneless wings which I repeated 3 times seeing how I guess I was interrupting her phone call. We witnessed 4 orders sitting there while the customers sat and waited for them. Not at any point did anyone call out names for orders. The front desk girl grabbed her food and left. At this point I'm 37 minutes into the situation. After 41 minutes I get my order, 10 Peice bone in wings. At this point I just asked for a refund to which the girl cooking ( extremely rude as well might I add ) hands me a refund ticket for $0 told me to call her manager ! At this point they can have the $17 dolllars they charged me and maybe put it towards maybe upgrading their useless staff. read more

Me and my husband Alex ordered food and DoorDash picked up the order and submitted the picture of the " completed " order and nothing was there, I contacted them and they were able to replace my order and executed great customer service throughout the process read more

Ugh this place is good to me but the lady who is doing the phone calls is kinda rude but I still order here!!!!

I placed a door dash order online. And unfortunately you aren't able to make modifications ONLINE. I always have to call in for modifications which is not a big deal. But everytime I call and ask for my meal to be WET with extra cheese they say okay and never fix it. Because I'm used The two days I called last night after ordering and specifically asked to speak to a manager the shift leader, Abbie she said her name is stated that yes they would make my order wet of course it did not come that way and it was dry. I wanted to replace the order today. I called and spoke with her again after asking for a manager and she tells me I need to contact DoorDash and put me on hold without saying anything gets back on the phone and tells me to contact DoorDash again but DoorDash has NOTHING to do with the modifications. if this is who y'all have as a shift leader, I feel bad for the rest of the employees the way she talk to me as a customer was very rude and saying she can't do anything about it is absurd! You must definitely can make modifications to my order as Bay Area does it all the time all I asked for what wet and specific drinks. I did not get that!!! She was soooooo rude and I want to speak with an ACTUAL MANAGER!!! Not a rude young shift lead. Because she isn't LEADING anything but attitude. Don't visit the Kemah location if you're looking for good customer service!! And she needs a COACHING. Bad! read more

I was really disappointed in this Wingstop today. I go there pretty often to pick lunch up for my husband. I always go at 11:00 so I can get his lunch to him by 11:30. However, today when I walked inside the girl told me she was sorry but they didn't open until 11:30. Which was odd, and I told her I always come in at 11:00. Again, she said sorry but she couldn't take my order until 11:30. I walk outside to call my husband and look at the door... Clear as say it says they open at 11:00am!! I walk back inside and say, Ma'am, your door says you open at 11:00, are you sure you can't take my order? To which she says she will. I did get the order done but if they truly don't open until 11:30 now, they should probably change the hours on the door and keep the doors locked until they ARE open! I did give 3 stars because she did eventually take the order, and like I said, I've been here many times before without any issues. read more

Wingstop - Hours: 11am until Midnight (today is Friday) - Chicken Wings Near Me - Kemah, Texas

Excellent service, great selection, very good wings. We enjoyed the take out, almost like eating at the restaurant! We will add this Wing Stop to our list of go-to eating options! Well done. read more

You need to put a sign on the door stating only one customer at a time in the door, being sent outside TWICE was not a good experience. Bone in wings over cooked, and Fries were cold. Tell the skinny rude girl expediting the orders that all it takes is 1 person to ruin a business. read more

I just wanted to say that, Jeremy and Mathew gave the BEST service I have gotten there ever, or anywhere really. Mathew was really going above and beyond to make every moment right with every single customer who came in through the door. read more

I order from here often and suddenly today they send my order all messed up. The fries are about 1/3 of what is usually given, I asked for extra seasoning / well done and received soggy unseasoned fries. This is unacceptable for the price paid. read more

I ordered 30 pcs wings online, went to the store and picked it up. The wings were already placed in a foil tray inside a paper bag. I guess whoever the employee who placed it in did not think that I would be counting my order when I get home. I counted and there were only 25 pcs. This happened more than twice before, but didn't bother to complain or call them because back then my orders were only missing either 2 or 3 pcs. I thought they just miscounted them. This time, I got really pissed since 5 pcs is way too much to miscount. I called the store and talked to the manager Aileen who offered me for a discount for my next order but I have to go back to the store for it. I only requested for a refund for the missing 5pcs but she can not give me a refund for those missing pcs. I don't like giving negative reviews but this has happened more than once. Never again will I go back to this branch. Either someone who is packing the order is stealing them or just does not know how to count. Either way, y'all should treat your customers right. I warn those customers ordering from this branch, either count your order in front of them which is too cumbersome to do since they are already packed or just stay away from this branch to avoid being robbed! read more

Tried to call to express my disappointment in my order that was not complete. The girl that answered interrupted me to yell to someone something and then, very exacerbate, "what ma'am? What about your order?" Boooooo Terrible customer service and phone skills. Signed, Disappointed read more

This location is horrible. Untrained. Argued with a customer bc while waiting he went to sit in a chair. Forgot my drink then argued with me bc I went to fill my own drink. More focused in arguing with customers than doing their job...the soda machine was empty After all that. I told the lady she should just totally ashamed of herself. Somehow...I don't think she will have an epiphany read more

The new crew is making an effort to change. The food is hot and made upon order. They are curtains and respectful. thanks. read more

I just left this place! Jamie didn't even acknowledge the order I came in for as I'm doing doordash part time. And little receipt was on the bottom by the food didn't even look at it, some kid said " oh we're working on that now" as he picked up the receipt to do the order..and so I told him I'll be back as I was on another order.. for specs right around the corner!! The food here is never ready so I decided to wash my car at the car wash next to wingstop... came back and order still wasn't ready!!! A few dashers came in after me and got their order right away! Not sure what the deal was but they seem to NOT care. I told the customer what happened as I'm saying on here. She called the store and JAMIE "TEAM LEADER" sat there and LIED!! And said I left with out waiting when I came back twice!!! Coward move dude!! As a " team leader" you don't coward out on anyone! And you don't lie but take it as your service sucks! He tried to make me look bad but customer was real cool with me understood my situation as well. IF YOU CANT TREAT DOORDASHERS THE SAME AS YOUR STAFF, CANCEL CONTRACT WITH THEM AND FIND YOURSELF A DELIVERY BOY! As a team leader you should've handled it better and payed attention to what's going on instead of acting like your job doesn't matter! Doordashers work for doordash and the store can't look at them as co-workers find a different job you can't team lead! These people DO NOT CARE ABOUT SERVING ANYONE OR ANYONE WORKING WITH THEM BUT THEMSELVES. Corporate needs to come check this place out or GM. This place has nothing but bad reviews. Close it down or fix the situation. read more

Keep ordering from here in hopes of it getting better. Wings are bland fries are hard. I really hope management closes this place and revamps it. If I could give it half a star I would read more

This wing stop is horrible. Customer service lacks, food will be wrong 80% of the time, and there is always a wait even when it's not busy. I signed up on the wingstop website and was supposed to get a free large fries. I showed the manager my coupon and she said it's not valid because it isn't from wing stop. BUT, it was. I showed her the whole email and she kept arguing with me saying she can't honor it because it isn't valid. Then she finally said okay I can honor it. 2 minutes later she comes up to me saying "actually it's not printed so i can't give you free fries". I just said forget it it's not worth arguing over $2 fries. Manager is HORRIBLE and again, i will not be back. read more

Delicious, piping hot chicken wings and fries. Really enjoyed my meal. I will be back.

My first visit will be my last! I ordered an 8 piece meal which is $9.99. When I got home I only received 6 pieces ($8.59). When I called them they told me that they could give me a 10% discount on my next order or that I could drive back and pick up my 2 wings. That's really ridiculous. If I ordered the same meal I would only get a $1 discount and not make up my loss. It's also ridiculous to think that I would make the drive back on a Sunday to pick up just two wings while the ones in my home get cold. The wings were not seasoned properly and were bland, considering they are garlic Parmesan. Also, the blue cheese dressing tasted off. I will not be returning to this establishment as they obviously don't care for their customers. Offering someone much less than they lost as a "discount" is insulting. I'm supposed to come back and spend more money to make up part of the money I lost? I don't think so! Don't waste your time only to get ripped off and receive mediocre food. read more

I have never had better service from ANY restaurant in my life. the man kindly took my order and greatfully saw i had my pregnant wife with me, so he gave me a complimentary second drink for her, most likely because it was Halloween and to top it off I got a 12 piece....I only ordered 6. highly recommend its very clean and a very nice staff. read more

I love wingstop, let me clarify, ever other wing stop. This one is awful. Limon pepper wings shouldn't be in the same box as BBQ wings,and dry and over cooked. I've tried this place 3 times just to be fair. Every time, it's dry. there are things left out. Like straws, dip, drinks.I don't recommend this place. read more

Placed online order for delivery. Called wingstop 40 sec later to ask for extra crispy....was told they were already being delivered. Makes no sense. 40 mins later Door Dash sends email that they canceled the delivery...wtf. Called wingstop back to ask what is going on and was told they didn't know it was Door Dashes issue. No refund or effort to resolve. As previous reviews have stated.....this place sucks! read more

I've reviewed this place before and I take everything good I said back! I went in over an hour before close and all the tables were pushed together and there was no where to sit. I had to move a table for myself to sit at. Another family came in shortly after me and had to do the same thing, then another couple... It was RIDICULOUS. read more

Wingstop - Tables all pushed together WAY before closing. - Chicken Wings Near Me - Kemah, Texas

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Well what can you say. It's a wing place. Value wise you can get some good deals with Mon and Tue 50 cent boneless wings and 99 cent draft beer. They have a ton of flavors to choose from and they cook them to order so be prepared to wait or call in your order. I like that the fries are fresh and real but the "seasoned salt"seems to have some sugar in it? To me this is a mainly to go place since there are only a few tables and it is usually pretty dead inside. They have sports on a couple of TVs. The staff here is super friendly and takes great care of you for sure. They are open late so if you have been out and had a few this is a good place to stop into for an alternative to BK or Jack in the box. Over all the wings are great and the prices are good. read more

Ummm...... My wings were fried a little to hard Cajun rub , but overall my Cajun fries were good , There was a bit of a wait to say it was a week day , but manager makes rounds to make sure everyone is good read more

Ok so I've been going here for a very long time my last four orders have been wrong I never asked for a refund this time I'm completely pissed off. But this time I order a family pack 30 count and don't get the fries. I call to get a refund they tell me they can't refund but, I can come get fries .Okay so let me drive back up there so when I get home to my soggy wings, which were supposed to be crispy , will be nice and cold and I can eat my fries with my meal? I fill out the surveys and tell me issues...what a joke. This place has went to crap. I can understand its my fault for not checking again...but I didn't think it would happen FOUR TIMES in a row. Whoever owns this establishment has really need to check out what's going on. Last FOUR times...soggy wings, or they forget something...I'm DONE. Looking for another Wing place...will not be back. read more

We picked up some boneless chicken wings to go from this restaurant and they were raw. When I called I was told that is the way they cook them and if I wanted the chicken to be cooked all the way through I had to ask for them "well done". I asked for the manager and was connected to a line supervisor as there was no manager on duty. She confirmed that if we wanted our chicken to be completely cooked we would have to ask for it to be cooked "Well Done". Seriously? I have to ask for chicken to be cooked well-done in order for it to be thoroughly cooked? Wow. In any case, if you would like to avoid potential food borne illness via raw and undercooked poultry avoid Wing Stop. read more

Not the best value or quality but is ok in a pinch. There are just many other much better options for Wings in the area for Wing Stop to be a worthy competitor in this genre. read more

Fifty minutes for a 30 family pack. Need to hire some adults. I'll place my wing order the day before the Super Bowl if at all.

Wish they had Hooters grilled wings like Daytona style but they do not. Good place for a quick fix on wings. This location has had some up and downs....poor staff and not really friendly with very low social skills but it's a wing joint not Ruth Chris! Ymmv read more

I have to say this was better than expected for a tiny chain wing place. I just wanted a quick bite and it turns out they have Cheaper wings on Monday and the lemon pepper were delicious but the award goes to the fries! I didn't pay more than $10 tonight and I feel I got a good amount of food for the price. The employees were average but helpful. It's worth checking out. read more

I've reviewed this place before and I take everything K said back. This place must have gotten a new staff because it is ALWAYS dirty now. An associate named Ryan was so rude interrupting my conversation multiple times screaming at my table asking the names on the order and what not. Refused to clean a table because he couldn't remember if the people left... Multiple tables were dirty and I was the only person in the restaurant. read more