Customer service was horrible the lady Kayla at the counter was very rude cutting off my sentences and mean tone in her voice

I came here for Dude Night with my son. We tasted the food and went to Freddy's where we found a homeless guy eating the packs of relish. I gave him my wing stop order and apologized for the lack of quality. read more

The two girls working the counter tonight were so helpful and sweet!! They saved my wife's birthday

Food was good and hot. Service was okay not the greatest. They put the ice bucket on the ground. I went to fill up my cup and a bug came out. I will definitely not be back. read more

The food is delicious fries are good wings are good every thing is good but how long it takes for them to get the food our we sat here for 30 mins and just getting our food now like this is very bad in my opinion old fix this read more

I left the restaurant and immediately gave the rest of my order to a homeless guy, advising him the sidewalk was cleaner than the restaurant. I apologized for the quality of food I was giving him. read more

Please get chicken anywhere but Wing Stop!! The food is absolutely not worth the service. They shortchanged me on the chicken, and when I called, they told me to tell ASAP to just refund my order because they didn't want to be bothered. I asked ASAP, and they felt sorry for me and offered a small credit. When I called to report the incident to the manager, they put me on hold forever. When I called again, they sent me directly to hold before I could speak. I'm lucky that ASAP did anything to help me, and they were taking the fall for the restaurant's mistake. This was the second they screwed up. The last time, they let my food sit on the counter and didn't let me know it was ready until I walked up to ask why it took almost 40 minutes to call me for my order. The cashier had been talking to a friend who walked in. He then pushed the order at me and argued with me about whether or not the food got cold sitting there. I told him I wasn't okay with taking an order that was just sitting up on a shelf, and I had to show him that my food was way too cold in order to get him to at least give me new fries! Go to Raising Cane's, Popeyes, KFC, get the frozen chicken tenders, make your own recipe... do anything but order from Wing Stop! These options give you better chicken anyway. Wing Stop is in a convenient location for me, but I am so done with them. read more

Food was delivered and was cold. Messy and exposed. Bag was drenched in sauce thus ripping. Called to speak to manager. He said was not their problem and told me to call delivery company. Rude rotten and never to be repeated. read more

Wingstop - Open at the top of the wet ripped bag. - Chicken Wings Near Me - Lafayette, Louisiana

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I feel that this place could use some team reconstruction or new management and I mean at the very least. Food takes forever to come out! I mean so long that I could've just stood in the kitchen at home and made a meal. Then when you finally get your food it's a 3.5/10 at best. C'mon man. read more

We had 24 wings delivered during covid 19 quarantine. I asked for extra crispy wings. They were spot on! I could not of asked for better! Thank you Nigel, Wingstop, for listening to my request!!! Everywhere we eat wings we ask for extra crispy. To my husband and I, there is nothing worse than a soggy skin chicken wing that doesn't even absorb any of it's sauce. It's been like an impossible task. Thank you again!!! read more

Ordered a family meal and was told it would take 1/2 hr to complete the order. ordered 2 tap waters with it and didn't realize until after I paid that they charged me for 2 bottles if water. waited 40 minutes and took my order to the car. Got home and realized that they got my order completely wrong. 4 different wing flavors from what I ordered And the fries were cold and soggy. went back in and was told that I had to wait another 1/2 hr. seriously, it's not that hard. read more

Personally, Wingstop is my favorite joint for wings. This location checks all the boxes and serves a great product. Their consistency and outstanding service make this place a must-go if you want wings. I request traditional bone-in to be cooked exactly 26 minutes for "Well Done" and crispy. They come out perfect every time. Louisiana dry Rub, Lemon Pepper, Original Hot, and Spicy Korean are wonderful flavors. Big thumbs up! read more

I'm not a picky person. Their chicken is satisfactory to me more often than not; however, 90 percent of the time when I ask for extra seasoning on my fries, or seasoning in general, they put almost no seasoning, if not none at all. A couple times is understandable, but now it's just ridiculous. The fries are bland without the seasoning. read more

do not get the brownie!!!!! save yourself!!!i have never felt such pain in my life. service was good tho, but they did not warn me about the brownie. even the worker told us the food hurt her stomach. it was the brownie!!! the environment gave me diarrhea vibes. read more

Bad customer service! The quality of the food was absolutely horrible! I ordered the eight piece wing combo and my wings was rock hard smfh read more

Wingstop - The wings were rock hard & old ...seriously non edible !!! - Chicken Wings Near Me - Lafayette, Louisiana

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Well the sign says there open at 11 am . It is 11am now the only person that can be seen is ducking down in the back of the restrant . The sighn says help needed . Do not know if someone need help or does restaurant need help . So now it 11:30 they have opened for business wow what can I say the food was on point . Very good . Mow the service is probably the worst I have ever had . They should have stayed close today . Food was sloppy and took a very long time . Wish they had better service ! read more

Love lemon pepper chicken . Inside place was clean and nice friendly staff . Also bathroom is clean too.

Love my original hot wings from this place! Always my got to for fun, food & service! One particular staff member knows what I like & is always helpful! read more

I wish I had read the reviews before ordering. They have screwed up our order twice now.. so I call and this guy actually wanted me to tell him what the wings look like to figure out the flavor , was not the brightest thing to say because it only mad me madder and now I WILL NEVER EVER GO THERE AGAIN., now to top it off the taste of the wings is horrible!!! They should be shut down!!! read more

I feel like Wingstop is the same as every location. The fries are the best! I always order the traditional wings with Louisiana dry rub, lemon pepper, and Parmesan garlic. The workers are also very friendly and it's clean inside this location! I will definitely be back. read more

Wingstop - Parmesan garlic (top), Louisiana Dry Rub (middle), Lemon Pepper (bottom) - Chicken Wings Near Me - Lafayette, Louisiana

Small, as many Wing Stop locations. Flavorful wings and less crowded than Buffalo Wild Wings if you're feeling a little emo.. lol. read more

Wingstop - Chicken Wings Near Me - Lafayette, Louisiana

Awesome service!! Great Wings me and my friends go all the time. Only complaint is some times the fries are over cooked and too dark for my liking. read more

All I can say is they have the best voodoo fries and fried corn I've ever tasted! I'm drooling writing this. Service is nothing special but the food is ALWAYS amazing so I really don't care. Best deal on wings. Better than BWW! read more

So pissed fizrst I walk into a wing place cause buffalos was too far I sat omg parking lot called 11 times no one was in there but they would wal by and hit phone to send me to a automated service first they got my order wrong so we went round corner ordered my soup ate it and go back to get hubbys ..... food guy was laughing his Ass off whole time I checked wings they were good fries were soggy of grease but had been there hour so brought home anyway got home and the bread I ordered was soaked in grease niw I know what the guy was laughing at I ordered it with no butter or grease jokes on me if u want to trash 40 buck on one order go here read more

I've only been here once. I went with a coworker for lunch, and it was busy, but not the kind of lunch rush you see at many restaurants around Lafayette. Despite this is took nearly 20 minutes for our orders to come out. It was hard to find a clean table, and it seemed like the staff was overwhelmed. I really enjoyed the wings, but they are too slow if you are on a lunch break. read more

Food didn't come out right, also they miscounted every one of our wings. Definitely won't be back at this location. new iberia is a lot better quality. fries were soaked in grease.. read more

Best wings in town. Always loved wingstop over other wings chains. The fries are amazing! Almost seals the deal other than the wings.

This Wingstop is terrible. When we walked in, the cashier was not friendly and acted like it was a problem when we did not quite understand the ordering process. After ordering, we waited 45 minutes and were never brought our food. When an employee was asked why the delay, there was no apology or anything, though a refund was granted. This establishment is run by people who just don't care about customer service. Stay away at all cost. read more

First time at a Wing Stop and the first word that comes to mind is disappointing. I had Korean BBQ and the sauce was good, but the wings were sad little shriveled things. They were overcooked, dry, hard, and crunchy. My son had naked wings with regular BBQ sauce on the side. He took one bite and said "Dad, I can't eat this." Not sure if they fry or microwave the wings at Wing Stop but I'd recommend choosing another option. We won't be back. read more

Called in an order tonight they told us 20 mins showed up about 15 mins later and paid for my food and noticed that the place was a wreck. They only had two people working so we expected a wait. While we were waiting we noticed the drink machine was down the manager walked through and didn't try to help his employees the tables were dirty the kitchen was dirty about 45 mins later I had to ask for my food because they forgot I was there. I get home my food was stone cold my fries were soggy needles to say I will not revisit this wing stop location. I just moved here from okc where a wing stop was right around the corner. I ate there two three times a week , so when I moved here I was so excited about having a wing stop right be me but sadly I was disappointed !!! Only giving it one star because I couldn't put zero read more

The actual place is not that, big nor great. I usually take their wings to go. Personally I think they have the best flavors in town. And if you want to dine in... They actually have beer on tap!!... read more

This place is clean, staff friendly and food amazing. I regulared this place for years. The owner is a great guy and really cares for the customer. read more

Tried this place again when I was passing through. Worst.Service.Ever I was with some friends and we placed our orders at the same time. We did not receive a friendly greeting, just like last time. Same service, different people. I got my meal in about 20 minutes but my friends waited over 30 minutes and nothing. We kept thinking maybe they were backed up with call in orders but...it was starting to get ridiculous. As we inched closer to a waiting time of one hour, we finally found out they had no idea what the order was to begin with. They apparently lost the order and they wanted to know what it was so they could get it to us. Instead of waiting any longer, we requested a refund and did not receive a single apology or explanation. They really DID NOT care. On top of all this, it was dirty. Tables, floor, bathroom...gross. I realize this is a wing place and trust me, I'm not expecting anything fancy but dang! At least put a little effort into wiping a table down. Anyway, I plan on not eating at this particular Wing Stop again. One star is for the food because I know it's good and my meal was tasty. However, the meal itself is certainly not worth the return. read more

Tenders are really good! Blue cheese is awesome! Sorta a ranch blue cheese....yummy! Fries are great too! Will be back!

Wingstop on Mondays and Wednesdays in Lafayette is where it's at!!! They have 59 cents wings, and there is one particular guy at the counter who always goes out of his way to make sure we're happy while it looks like he is doing 20 other thing at the same time. He's on vacation this week, but I'm going to get his name next time and let y'all know. Tonight was not the same experience without him. He deserves a promotion or higher pay. I hope he gets some kind of recognition by management. The guy we dealt with tonight didn't even come close. read more

Gross!!! We went there years ago and it was so good well we went again and it was so bad!!! The place is dirty, dirty, dirty!! None of the people cooking were wearing gloves or hair nets. We found 2 hairs in our food and the fries tasted like it had a gallon of salt poured on it. We left after tasting 2 wings because we couldn't even force ourselves to finish the food. Believe me when I say, you would rather eat at Burger King than this place. read more

I was there this weekend. Best wings in town, Try the garlic Parmesan wings. Good food and good service. Call ahead and get them to go. Whenever I'm on that side of town and in need of some wings that's where I go. read more

Since I work near by it's easy to take a quick lunch break and still have time to relax while eating. The taste is great. Service is good and fast with a smile. read more

Very disappointed. This is my second attempt at ordering through the app. While it was better than the first, when they didn't even make my order, it was still a pretty bad experience. I ordered the summer boneless bundle which includes 20 wings 2 fries 2 drinks and 2 dips. I asked for 1 ranch 1 blue cheese and then ordered an additional of each. When I got home and unpacked the food there were no dips in the bag. Unfortunately wing stop wings are awesome but only when paired with a dip like ranch or blue cheese. When you have to eat these wings without dip they are disappointing at best. Very dissatisfied and may just give up on wing stop altogether and give my business to a local restaurant like Smitty's Wings. read more

this review is on the customer service not the chicken. i will not be returning not for the wings but i won't be returning for your counter person Madeline (the name on the receipt) I called to place an order and I let her know that it was my first time ordering from wing stop. I couldn't understand her over the phone not because of an foreign language barrier but because of an English language barrier. I kept having to ask her to repeat what she was saying. I kept saying " excuse me", "can you repeat that?". I called back to edit my order and it was the same thing. I could not understand her. her pronunciation was not good and then had nerve to have a huge attitude about it. I went to pick up my food and sure enough...A HUGE BAD Attitude problem. she had a customer and she displayed to the customer before of what I was about to get too. she did not greet me, all she asked was "are you picking up an order?" and I said "yes" gave her my name then gave her my credit card...no "thank you", no "come again"...absolutely nothing. I am so sick of these self-entitled young people. black girls have to especially be hyper-aware of the stigma of having a sassy mouth and bad attitude not all but some and this Madeline failed that test royally. I am a black professional woman and I know how this looks. again, I won't be returning to your store. I actually lost my appetite because her attitude was so horrible. doesn't kill anyone to slap a smile when in the business of customer service. read more