Food : they messed up on my order they gave me all boneless wings to be specific I ordered 10 boneless and 20 bone - in. Ambiance : Your average wing stop. Service : Good read more

I order carry out from this location very often, I would have to say about 5 times a month. I have never had any issue with my orders, or the quality of my food. 9 times out of 10 I place a mobile order when ordering from Wingstop because it can take a little while to freshly make your fries and your wings. This location has never missed the sauces, I always get them when I add it to my order. The wings are always perfectly coated in their sauces, and the staff is always pretty kind when I come in to pick up my order. I'd also like to make an honorable mention that the food is always neatly placed in the bags, and the bag is always sealed with a sticker. This is perfect. Today I actually ordered at the register, and the woman read back my order not only as I was telling her what I wanted, but after it was all complete too! She triple checked that she placed in the order as I asked. Portillos does this at their drive thru, and it's an amazing reassurance for the customers. It's always pretty cold inside which is actually nice, because it's summer and I've never been in a colder restaurant before! The inside is always kept clean, especially their drinks station. The only thing I always find odd about this location is that they don't have a garbage can, so if you eat inside you have to throw away your garbage outside, which is shared by the neighboring Dunkin. For a Matteson restaurant, it's sure well polished! Clean, has a kind crew, and well managed. read more

The worst ever, please do not waste your time ordering from this place, everytime I order something from them, my order is screwed up. Even when it's from Uber eats/door dash. Its under new management and the food is HORRIBLE ..... don't waste your money or time!!! read more

On Thursday they offer two orders of thighs, two drinks, two dips and one large fry for $13.99. We have been wanting to try the thighs, so we gave them a chance. I ordered the lemon pepper flavor, I felt like some of the thighs were actually pretty good I was surprised. But then there was several pieces that just tasted garlicky for some reason and very fatty and oily. Some of the pieces reminded me of the boneless wings and others just tasted a little weird. My fiancé enjoyed his Louisiana rub flavor. He felt the food was worth the price. read more

Wingstop - Thighs - Chicken Wings Near Me - Matteson, Illinois

I called in an order for Sweet Chili Glaze and Hot Lemon classic wings. I received Hot Honey and Hot Lemon wings. I called and informed them I did not receive what I ordered and was told to come back and they would make the order correctly. I sent my husband back and they told him I needed to bring the Hot Honey chicken back in order to receive what I originally ordered and he did not. We live over 15 minutes away and already made the trip twice to not receive what was ordered. Sweet Chili Glaze sounds nothing like Hot Honey, and the recurrent inconvenience of returning and still not receiving what was ordered and paid for is unacceptable. read more

Best customer service I've experienced in a long time. The manager was very welcoming and also made sure I had everything I ordered. The fact that he cared really showed in his actions. The good was very good. I had a chicken sandwich and fries. The restaurant was clean and that is important to me. read more

The BBQ I wings were old and the Garlic Parm had no seasoning and very little sauce. Will not go back.

One of my favorite places fries always a must and chicken wings good too and friendly stafg

I go to the establishment every now and then...but, today...I feel it was the worst ever! The cashier was on point but didn't allow me to really choose what I wanted to order . The order was prepared very quickly. I got home and the fries were sooo cold that nobody ate them! read more

It's so hard to believe a franchise restaurant can taste SO good but this is one of the best Wingstops I've EVER been to. They are really quick getting your orders out and the food is always always fresh, crispy, flavorful and delicious. I have ordered almost every flavor of wings at all hours of the night and the food was still always really good. If you have a late night craving, this isn't a bad option. They also do specials on different days of the week for like so many boneless wings in a combo for one cost, 15 cent wings etc. read more

Wingstop - Chicken Wings Near Me - Matteson, Illinois

Peter was a great guy at the register great decisions and my meal was amazing the staff worked their butts off an deserve a raise wingstop for the win I've never had bad wingstop read more

This is our second night in a row ordering the 19.99 special from wing stop. Last night was ok but tonight's meal isn't even edible. The food was just soaking in oil. We had 3 or 4 different flavors and all but the Buffalo was like this. Not to mention they didn't even send the ranch dressing!!My family was so disappointed. Dinner, money and time wasted!! My kids wouldn't even eat any. The only thing that was ok was the corn. This meal was terrible!! read more

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The employees here are always rude as hell short tempered unprofessional I showed up 40 minutes before closing. They're yelling at me from the kitchen that they're closed very unprofessional they should work on hiring more competent people.. previously I had patronized this business. This may be my last time. Very frustrating to be yelled at that the business is closed 40 minutes before the actual closing time. I wonder if the owners know that their employees are rude and lacking all customer service. I'll take my business elsewhere read more

The food was good, but the workers stared me dead in my eyes. I asked them multiple times to stop staring at me and they didn't stop. Every single one of the up there need to be out of a job. read more

Took the ice out our pops and look how much was left. We ordered through door dash. They need a no ice option or to take special instructions. read more

Wingstop - Cups of Coca Cola after taking the ice out. Food was delivered. - Chicken Wings Near Me - Matteson, Illinois

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Wings wings wings. How do I love the wings. These were great, and I never get a bad batch at a Wing Stop. I just would never think a wing stop would run out of sauce. Teriyaki! OMG! But that's ok, at least for today, and that is why the 4 stars when this place deserves a constant 5. So, I opted for the Parmesan Garlic - crunchy good wings! Go for the fries every time. They are truly hand cut and have a spice that cannot be duplicated. I even poked my nose into the kitchen (which is open) to see if I can spot a spice rack or something. read more

Wingstop - Parmesan Garlic With FRIES - Chicken Wings Near Me - Matteson, Illinois

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Can I leave 0 stars!? My husband and I just doordashed about $30 worth of food. To have a completely different order delivered. When we called wingstop, they blamed the driver. They offered 0 solutions to make the situation right. This process makes 0 sense. We even offered to drive back with the food to get the CORRECT order. They explained their process, we had to place and pay for another order and hope door dash refunds us tomorrow. Excuse me?? This is not just door dash fault, a better process needs to be put in place. EXTREMELY DISAPPOINTED read more

The wings are of standard quality for a wing joint. The yeast rolls are DELICIOUS! I would have rated this 4 stars, but the employees need better training. No sense of urgency when customers are waiting. Buffalo Wild Wings is better for flavor and value. read more

Great wings. Very bad phone and in person customer service. Order on line and check the order at pick up. My husband love this place but we're always missing something. read more

Surprisingly Disappointing This is my 5th Wing Stop experience but the 1st disappointment. The only ever tried the parmesan garlic wings. These are poorly overcooked, bland & dry. Great veggies! Bought them to-go 03/11/17 early afternoon. read more

This place has nosedived. It used to be very good but I'm passing from now on. See below: Pros: - I got 11 boneless wings on a 10 wing order. This should tell you something (see cons). - Sauce is still good. - They remembered to give me the extra sauce that I paid for. - Wings were fully cooked. Cons: - Quality of the chicken is sub par. It's no longer as tender as it used to be. I actually spat out a wing because I thought that I was chewing rubber. - Fries were ok but I'm shocked I didn't get charged for an entire bottle of seasoning. You know the gag where someone unscrews the top of the bottle before someone else uses it? Yeah, that happened to this order of fries. Every fry on top was smothered and every fry below had nothing. - Due to the above, fries went to waste because it was either bland or "here's half of a bottle of seasoning with your french fry". - I ordered unsweetened iced tea. How hard is it to realize that UNsweetened means WITHOUT sugar or sweetener? Pay attention to the order. Learn the difference between sweet and unsweet and learn to count. - Napkins. It's an order of chicken wings. Would it kill you to provide more than 1 napkin in single serving take-out package? I ordered wings, not a salad. - Employees obviously don't care and management isn't managing. - Of the 10 boneless wings that I ordered (11 of which were provided), 4 were completely inedible. You don't order a pizza and expect a little over half to be what you can eat. Bottom Line: I trusted this establishment but I feel completely let down. I won't order from here again unless I see better reviews and proof that they care about their customers again. Please pay attention to a) what a customer orders and b) the quality of the food that is going out the door. If you have employees that don't care about the food going out the door, don't expect customers to care about the food coming in the door. Management needs to wake up or this store will close just like the one in Tinley Park. Maybe that should have been an indication but I tend to give the benefit of the doubt. It's incredible how an establishment can go from great to yuck in under 6 months. read more

You only had one job, Wingstop. Wings. So there's really no excuse why yours can't be exceptional. A dedicated wing joint (see what I did there?) that makes mediocre wings while taking its sweet time doing it. I came here one evening on my break, and the place wasn't particularly full, yet it took a good 25-30 minutes to complete my order of 20 wings. I'll go to B-Dubs on any Thursday and have the wings on my table in no later than 15 minutes at a fraction of the price, wings far more superior in taste and variety, and with way better service. Wingstop, learn how to wings, bruh. read more

Strange evening here - food was decent as always - service was just okay - the store itself was strange...televisions up so loud you couldn't hold a conversation - and absolutely NO garbage can anywhere to dispose of your garbage. You had to give to the same people who took your order where they serve your food. Strange. read more

Waited in line to try to order and had to listed to clerk and customer argue who said what wrong. Finally I walked out while they were still arguing. 2nd and last time in there. The food ain't that good. read more

Customer service is terrible. Ordered online, spent $60 in this over priced place. Came in and paid, they mentioned they were bagging my food. 25 mins later they said they're still bagging. 10 mins later I ask how long. Cashier mentioned they messed up my order so it'll be another 15 mins. Asked for a refund because I just got off a 6 hr flight and exhausted. Had to wait another 10 mins for someone to give me a refund. Also NO ONE in the establishment washed they're hands once. Even the cashier who was putting food in bag. Went straight from register to food. read more

Food is subpar, customer service is worse. Imagine being willing to spend $21.00 on wings and fries (first mistake). Them pay extra to have delivery. Wait for 45 minutes. Food arrives. Presentation is so poor, fries uncovered on top of wings in a closed foam container. Fries are soggy and cold. Still trying to have a meal after working 10 hours. Mild wings are dry; have to dip a few times in ranch sauce to give it a little flavor. Hickory BBQ sauce on other wings - SPICY/HOT! Called the restaurant. ; team lead got on phone and customer courtesy / service recovery conversation went like this "Sorry. The sauce is not sweet. Our customers do say it has a kick. You ordered that and you get what you pay for." Never AGAIN! Lesson learned. Thanks Wingstop! I'm not going to fight to spend my hard earned money. When you have no customers left, remember that statement. For everyone else, there are many good places to order from, where you get better food and service. read more

Food is awesome but the manager/owner is horrible in the customer service area. Their soda machine isn't working so with our meals (drinks included) we had to choose a bottle instead. My son was eating hot wings so he was pretty thirsty. I asked if they would do refills or what since the machine was broke and he chuckled that I would have to buy another one. I said that was kinda unfair seeming their machine is broken and it offers refills. He said " well that happens sometimes" I said ummm no I think usually they would offer something in place of. He continued arguing with me as he said " I mean you can have a can of sprite" I grabbed and it said geeez I'm not gona argue with you over a $50 can of sprite. Mind you I also spent $30 on lunch for my son and I. Some people should not be in customer service. read more

Nice place good food and decent prices.. doesn't disappoint for a chain store.their mango habenero sauce is soo good

Pretty good stuff. I get the tenders usually. The fries aren't so great and you have to wait longer than you may expect for your food. A bit expensive, too, but that is typical for places like this. read more

Horrible! Came in for a pickup the cashier charged us for someone else's order and gave us the right food. We sat down to eat minutes later she yells "I rang u up for the wrong order u r going to ha e to pay an additional $10." It was her mistake but my bf was nice enough to say fuck it and pay for it BUT then they even charged us more money because there was no way to ring up exactly $10.02 so they put a bunch of random items on the receipt to get as close to $10.02 as possible but charged us an additional .19 cents. It wasn't about the money it's the principal of it. Not to mention their shitty attitudes as if it was our fault. Food isn't even good! It's over cooked and bland! Horrible and greedy! read more

Today was my first time at a Wingstop and I must admit the wings were pretty good and I like that they cook to order. If I ever do a super bowl party I will purchase wings from Wing Stop. read more

Finally a decent wing place in this area. I ordered boneless hot and parmesan garlic wings, and chile lime and lemon pepper traditional wings. Also got potato salad and fries. The hot, parmesan garlic, and lemon pepper wings were great. The potato salad and fries were ok, nothing special. Really didn't like the chile lime wings. They recently opened, so the service was a bit slow, but overall it's a good option in the area. read more

I wanted to be on the safe side so decided to try regular wings what are so called, "original hot"... What I expected was the same Wild Wings sauce that I get it home but something entirely differentis going on here. It was thick and garlicky and spicy and vinegar-y and neon orange... and yes it did stain my fingertips, however I wear this proudly as a badge of honor. 2 other patrons were in the store at the same time as me and habanero I wish I had had the guts to try them... As for now I am dipping my finger into the remaining sauce wishing I had 20 piece wings instead of just 10. until next time Monday and Tuesday are 60 cent boneless wings and I have officially what's this in my calendar as a meeting from now until the end of time. read more

My husband and I got 20 wings last night and they were delicious. However, about 4 hours later we both developed food poisoning. I alerted the staff as a courtesy to other customers - proceed with caution!! read more

This was my first time at Wing stop. I read 15 reviews; but decided to have a open mind. I ordered 15 piece classic wings/teriyaki, 6 warm rolls, large cole slaw. I called in a when I arrived about 20 minutes later my order was ready. It was one lady back there and a guy that was cooking. I got home and got busy. The 6 rolls were old and a little stale on the edges. Seems like someone brushed some butter on the top/bottom of each roll; however, the inside was a little cold...not warm enough to melt butter bc I put a slice of butter in two rolls and it never melted. The slaw was better but it was sweet. I don't know about you guys, but I never thought someone cooking wings could do a bad job. I've had Teriyaki wings before mainly at Chinese eateries. The sauce sticks to the meat like "candy apple", and the meat is tender. Wing stops wings tasted as if they had been frozen before cooked and they tasted( the few I tried) like chewing Rubber or shoe leather. The Teriyaki was applied to the wings like a BBQ sauce. The meat was wet/sticky and sweet. After a few bites of each, I put all of the food in a plastic bag in the freezer until I put it in the garbage outside for pick up Friday. Another thing. I'm older so I seldom eat out at fast food places unless like in this case, some trout fish I took out was not unthawed...so I said, let me try this wing stop. Normally, when I eat wings, I buy them, season them and put them in a skillet with a little Olive oil and bake until brown...delicious. I'll do this the next time. Wing Stop is off my "bucket list". I also felt a little upset in the head and stomach so I drank some proabotic type yogurt. Damn Shame that Fast Foods figure since they selling food to teens and young adults they can get away with selling unhealthy foods. read more

Do not get the black beans!! & the chicken is horrible Please!! I'm very upset with this store!! One star shawty stop!! Wing stop need to do better! Rick Ross would be embarrassed if he can to this WS read more

The wings are delicious and the service is great! The first time I had ever been to a Wingstop, the guy behind the counter took the time to explain a few of the different flavors to me without making me feel rushed. My favorite kind are the boneless parmesan garlic. They are even good reheated! The fries have a good seasoning, and the rolls are decent. The stars are definitely the wings! I also like how you can get a 10 piece combo with either two different flavors or all of one flavor. Don't go here if you're in a hurry since all wings are cooked to order. They are worth the wait! read more

I took my kids to eat here before taking my kids home at the end of the weekend. My daughter and I shared some wings. My son did not have anything. My daughter and I later became extremely ill. I had to call in to work and my daughter stayed home from school. There were other diners there at this time. I don't know if they got sick due to bad chicken, but I'd hate to think that we were the victims of intentional tampering with our food. read more

Finally a WingStop in the long-forgotten Matteson area. I've been to this location several times since it opened and the service and food have improved with each visit. It seems like I somehow end up with way more wings than I paid for, which is always nice. I just wish they had the cool Coke machines many of the other locations have. read more

If I could give zero stars, I would. I've come to this location a couple of times now and the service is getting worse and worse. My first bad experience happened a month ago when I placed an order for pickup. I was told that there was a 20 minute wait, so I arrived 25 minutes later. I'm not terribly impatient, but after 15 minutes of waiting, I was told by the cashier that it would be another 10 minutes. But then 45 minutes go by without food. I kept inquiring every 15 minutes until they admitted that they ran out of wings and the owner left to get some more. But then why lie? Answer, the owner didn't want to return my money, very greedy. So at the hour mark I was told that I would not get a refund. Now cut to the second even worse experience. Again, I order the food for pickup and I even waited an extra 10 minutes to give Wing stop a chance to complete the order on time. I get my order and head home, until I realize that half the order is missing. I call and I talk to the most disinterested employee ever. She responds, "yeah we know we have your wings" then why didn't you call the number I gave you for pickup? Just lazy employees. I ask her to at least get me fresh wings when I return. I arrive and they waited until I proved that I paid. Ok, im not trying to rip anyone off, but thanks for assuming I am, and btw, you were the guys that forgot the wings in the first place. I produce the receipt and I start to wait, and then I hear an employee in the back complain about me. I politely tell him that it's not my fault that I didn't get my wings. I ask for a partial refund so I'm not near these flunkies anymore. The rude cashier tells me that she needs to call the owner. Eventually, she returns and gives a full refund, which I didn't ask for, and then I offered an olive branch and apologized for getting frustrated. She gives me the stink eye and turns her back to me without saying a word. The wings are good, but not good enough to put up with that kind of treatment. Go to another Wing stop. read more