Absolutely terrible experience with Sharks Fish & Chicken. The catfish I ordered was loaded with bones--so much so that it was nearly inedible. It felt like zero care was put into preparing the food properly. What made it even worse was the customer service. I called to let them know about the issue and asked for a simple exchange. Instead of taking responsibility, the man told me I'd have to pay "half price" for something else--but then quoted $9.99 on a $13.99 meal. That's not even close to half, which felt dishonest and like they were just trying to get more money out of me. Between the poor quality food and shady, unprofessional service, I will never come back. Save your money and go somewhere else. read more

Very poor service and management would not suggest going in there you do not get what you pay for. Please check your food before you leave.

Chill staff, quick service, good prices for the amount of food. The self service mil' sauce station is dope, haven't experienced that before. Missing 5th star only because I've had food at other locations that tasted a bit better (to me). This location is fine. Go support them. read more

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Good food and customer service. Ease of ordering. Clean restaurant, restrooms. Staff are always available and helpful. read more

I can't even give them 1 star but this review forced me to. I just left there from picking up a call in order $36.28 to he exact it was going to be $40. I asked to substitute fries in one order for onion rings and I was not told there would be a $2.99 up charge at the time my order was placed only at pick up. The employee tells me it's only $2.99 I said I don't have it so take the onion rings out and give me the fry's then. He continued talking and then said they are not in the business for charity. I said I beg your pardon!! I haven't asked you for Anything and do you think my $36.28 paid was charity. I said I was going to write a review he said he didn't care to do it. I will drive across town and support another Village before I ever go back there. I refuse to support my town and be treated like my money doesn't mean a thing. You won't ever get my money again. Smart a**!! read more

Not sure what type of coating they use. I was disappointed with my last order. In the past they were better. Need to go back to old recipe.

30pc shrimp dinner is booming, Matteson Illinois you are really on to something here!!!!! OMG I'm definitely considered a Seafood connoisseur and this meal here has definitely made me a believer that there are so many other places in this world that has great seafood. This spot here is a "Must Go " trust and believe me you will not be disappointed this place has a wide variety of of meals to try and before I depart on the 24th I'll be back! I enjoy the simple mom and pop style shops they have so much character!!! Service was great! Make sure you GO!!!!!! "Get Grubbing " read more

Sharks Fish & Chicken - 30pc shrimp dinner is booming - Seafood Near Me - Matteson, Illinois

When they were in the old strip mall in Matteson their food was pretty decent and reasonably priced. Since they moved over to their new location across the street their food has little taste, there is no option to have your lemon seasoning on the side and their prices are OUTRAGEOUS!!! The only reason I buy fried chicken wings is because I do not want my house smelling like chicken and grease but I will use my deep fryer outside before I spend another dime with them!!! read more

Everything is always fresh and cooked to order, the fish tastes so fresh and they don't put so much lemon pepper on your food, I live in Orland and I travel there for my fish, love this place read more

To who it concern: I sent my son to get a pan of cat fish, it cost me a little over $56 plus tax , I didn't get any fries , bread or coleslaw,so I called them and the answer was fish is expensive, We should stop letting them take advantage of us. If we stop patronizing them then things would change, so them we don't have to be disrespected. 3730 Sauk Trail, Richton Park, IL 60471 Just think about it. read more

Rough area but chicken was worth it I wished they had better French fries but the seasoning made up for it.

I usually order from this place once a week. The catfish is fresh and cooked just right. I call my order in and it is ready when I arrive. But, on Friday, 07-02-2021, I tried to phone my order in as usual. Don't know if the person answering the phones did not know how to operate them but he hung up on me 5 times!! The 6th time I called back he simply put the phone down while waiting on a customer. I told him he keeps hanging up and he apologized. So I placed my catfish order. When I arrived at Sharks I told the guy waiting on customers what I ordered. He said there is no such order. I asked him to check again - same answer. I told him the new guy answering the phones hung up on me 5 times and now you do not have my order??? He said they could drop my catfish now. I told him never mind - if I wanted to wait on the fish I would have walked in and ordered it. Time to look for another catfish place because that is the LAST time they will see me. read more

So my family and I decided to try out this Sharks location since we were Christmas shopping in the area, I will say the place was cleaned no complaints there and the cashier was pleasant... now the food was ok-ish nothing to shout about. The Boneless bbq wings didn't have enough sauce on them and the fries were pretty soggy. However, the taffy grapes were delicious! I recommend giving those a try. read more

Ordered a 50 wing for a group of friends watching the game and was told that it would be ready in 20 minutes. I showed up 15 minutes later to pay assuming that it would be a few minutes until my order was ready and the cashier tells me that it's ready now. I immediately ask was this fresh chicken and he looks me in the eye and says "Everything here is fresh boss!" Everything in me told me to taste the chicken in the car but I waited until I got home only to realize that I was given old, crunchy, dry chicken. I paid over $70 for the chicken and fries when it wasn't worth $7. I'm NEVER going back and encourage others to not patronize these culture vulture liars. read more

Overall the fish and chicken was good however they need to try a different brand of fries.

Food was bland delivery driver just dropped food at the door w no awareness. (could've at least rang the bell) so when I realized the food didn't come I checked the app and it said delivered. Obviously my food was freezing cold! read more

Chicken Wings was hot, fresh and flavorful when I received my delivery. Delivery was not long at all. I would definitely order again.

Had large jumbo shrimp it was delicious hot an fresh huge juicy shrimp ate it all before I took my pic

Would have given them 5 stars, but had to return for replacement meal. July 14, 2021 about 11am Bought 2 LG catfish and 1 jumbo shrimp. Shrimp was great but the fish meals were not. That evening I called and registered our complaint with the night manager. He apologized and said to bring food back the next day for replacement. July 15, 2021 Rick, the cook who prepared the food yesterday listened to our complaint and he apologized profusely. He offered new meals. We agreed and he remade. He explained and showed us each step in the cooking process. The new meals were the great quality we have grown to expect. Thank you Rick and Sharks' management team for your professional and positive yet conciliatory attitude. Sharks in Matteson is definitely our preferred location. read more

After some of the reviews, was afraid to go here honestly but overall, was pretty good. Could season the food a wee-bit more but was not unbearable. Everything was fresh to order and inside was very clean as far as I could see. I do believe the prices were high which is really where the star was lost. Comparable prices to sit-down restaurant and witnessed guy being charged I think $1.50 for extra sauce. Really? I'm sure he had already paid enough. read more

Sharks Fish & Chicken - Seafood Near Me - Matteson, Illinois

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Dis right here is my swag. Too fire the food is A1 no Sauce. The chicken is 100% bussin bussin SHHEESHHHH

This place is amazing. The food is fresh and seasoned well. They listen to their customers. I have a citrus allergy and they made sure I had no lemon pepper. That's outstanding to me. Also, they are super friendly. The place is clean and well taken care of. I would definitely recommend!! read more

The food is always hot and fresh! They're pretty friendly and quick. I just wish they would pre-make the sauce cups :-)

The lemonade is terrible and they didn't get my call in order right. First and last time going. Chicken is ok. Fries are soggy and don't even have mild sauce on them read more

The whiting is very good and the chicken is not bad either. The staff was cool. They need more sugar free drink options. But definitely a place I'd recommend for a quick bite. read more

Love the food always cook to order and service is good with very friendly staff I recommend this place

Okay, I went three for three with seafood. Usually, this location is the best out of the whole Chicagoland chain, but not this time. Most of the time I would recommend the Jumbo (fried) Shrimp dinner with fries and two slices of white bread and cover that dinner in the hot sauce they carry (cajun chef) and call it a day. Mind you the shrimp is usually so good, that and the hot sauce is all you need to have a good meal. The Hot sauce is so good I bought a gallon straight from the manufacturer! This time, the shrimp was so overcooked that it was dark brown, not golden brown, and not even my previous gallon of hot sauce could save it! read more

Fish Still Good!!!....Fries, Cooked N Fish Grease No Good!!!....G8 CS....Red Snapper Better

Love the Jumbo Shrimp Love the Chicken Service is Great if u call ahead just ordered 50 wings for teens they ate them all. Friendly service Thanks read more

I've never had an issue with this place. Their lemon pepper chicken wings are my favorite here and they are open late. These guys have been here for awhile now. I recommend this place. read more

They had no masks. I asked if they wear masks they says yes and only the person saying yes who had no mask when I asked put on a mask. The people in the back cook in had no mask read more

Sharks fish is Matteson is very good I have not once been unhappy with any orders yet a little pricey

If I could give them 0 stars I would. The guy taking the the order was VERY ignorant with horrible customer service. He rushes you with your order but if you ask him for sauce he takes his time. He actually told me to chill out because I asked for mild sauce and my pepper that I paid for which was NOT in my bag. Then had the nerve to get mad when I told him he can give me my money back and I'll go down the street to Harold's. His words "Go then, the F***". Well yes I got my refund back and went to Harold's. 1st & LAST time I will ever go to this Sharks. read more

Great food and customer service. It was my first time walking in there and I explained to them and to them I wasn't familiar with there menu and they offered me help and recommend there top foods and best sides read more

HORRIBLE customer service. Gave me the wrong price over the phone. When I came in to pick up my order, they Initially gave me the wrong order. Corrected the order then overcharged me. Gave me the difference in the price and it was still $5.00 more then they quoted over the phone and he then told me I was the one who misunderstood. As I attempted to tell him what he quoted me over the phone, he continually talked over me. Me, family and friends will NEVER return. Understand that you're not selling fish/chicken; you're selling convenience. When I can't get that your business is worthless to me. I can fry fish/chicken myself. Hope it was worth the $39. Wish I could give less than 1 star. read more

I encountered an incident tonight as i parked to pick up an order from Sharks Chicken &Fish in Matteson.....I did park in front of the restaurant because i was expecting to go in and pick up my order as I was assured my order would be ready in 10 MINUTES..... I had no idea that it would take more than 20 minutes once I arrived!!!! So as I'm waiting.... someone notifies the customers of a police car behind my car writing me a ticket!!!! Ok.... so i proceed to my car but I noticed the squad car behind my car so i go and try to explain the situation..... that officer was not interested nor did he even try to listen..... he didn't even want me standing by him while he was writing my ticket for 150 dollars!!!!! I tell you I'm really not feeling sone of these cops especially Matteson police because this cop was very cold and chalice!!!! I'm not out here being malicious or scheming!!! I was just trying to pick up my food !!!! After waiting to receive the UNDESERVING TICKET ..... i go back into Sharks to await my order... I remind you this issue with the ticket took about 10 minutes!!!! Finally after another 5 minutes my order number was called... YES I did SNATCH my bag an in doing so ... the one giving the bag yells out " Don't ever snatch anything from me again"!!!! I ignored him and continued walking out to my car .... you must understand I'm furious because I now have to pay $150 for WHAT!!!! So as I continued to my car.... i here this same guy yelling the same thing.... he abruptly goes to a side door just to follow me outside... INSTEAD OF TAKING CARE OF THE OTHER CUSTOMERS!!!! And he had the nerve to say " Dont ever cone back I here .... as I continued walking I heard him say.... because i was i was ignoring him... he yelled * you WHORE"!!! I never felt so humiliated!!! I am a professional nurse and this was completely unjustified!!! just closed on a home in Matteson but after this incident....... I have to say I give this dept a 0!!!!! read more

Advice to the cashier working on Thursday, 8/2 around 4pm with the red shorts, white t-shirt, round face, bubbled eyes, mohawk hair cut.......customer service will go a long way. I ordered a catfish dinner and once the order was ready, I requested a Cole slaw. He had the nerve to throw the Cole slaw in my bag and gave me the dirtiest look and left the bag sitting far back on the counter that I had to reach to get it; and just walked away. There was no thank you for your business, nothing. Just blatant rudeness. If he was upset I requested Cole slaw and it was not part of the order, he could have simply stated that and I would have graciously paid for it. I certainly wasn't trying to scam him out of Cole slaw. I was truly under the impression it came with the order because the last time I visited the establishment it was given to me. I didn't appreciate the rudeness and can assure you, that as long as I live in Matteson, this establishment will never get my money. You don't get to come into a community and think you can treat the residents like they are trash and expect me to make you rich.....THAT WILL NEVER HAPPEN! read more