The service was slow and food wasn't warm. I would rate food 2/10. We will try again. The facility was clean. Outside was well maintained. Tried to call about our pick up and called multiple times no one would answer the phone. read more

Not the best wings but not the worst - they are pretty consistent in terms of quality and service. read more

Wingstop - Chicken Wings Near Me - O'fallon, Missouri

Horrible experience, horrible location and horrible customer service. Orders are regularly wrong, food missing, kids playing on phone while ignoring customers at counter. Never going back. Horribly ran store. read more

So I had a remake order and the manager Damonte' made sure that my replacement order was put in right away and there was no issues or questions he was very professional and very polite and respectful he also made sure my order was done in a timely manner Not only was he reassuring that my order was done and ready to go quickly and efficiently but he was clashing the yesterday and Anson phone calls and really pouring in hard work apps that resteraunt. Thanks again Damonte' !!!​ read more

Service was awesome and food was really just so-so. The bathrooms were fine when I went there.

Walked in and the place had dirty floors, people hanging around who were not customers and workers seemed disorganized. They were busy but not swamped. So I went to the counter to order food. After being ignored for about 10 minutes, we left without ordering anything. Too many options around to put up with this kind of customer service. read more

If I could give them a negative number I would! We placed a timed pickup order for Super Bowl Sunday. When we went to pick up the order they were running over a hour behind. We were told we could cancel the order since they were so far behind, which we did. We were told that our credit would be posted in 7-10 days. I gave them 14 days and checked my credit card statement- no credit. I called the store and they said it should be by the end of the week...it wasn't. I received my statement about a week later and still no credit. So I went to the store to talk to "manager". I was very polite and explained the situation to the lady , she then called someone and a man comes running in from the outside and reeked of marijuana!! He said he was the manager and was less than friendly. He was texting what I presumed was another manager and then handed me his phone and said "Put your name in my phone". This made me very uncomfortable, I am guessing he was too high to type in my name by himself!!! I then had to wait to see if the person texted back. He said that this person would take care of it. I asked him do you need my order number, he again gave me is phone and told me to text the number. I waited 5 days no credit has been received, so I have disputed the charge with credit card company. Will never go back !! Worst customer service ever!! read more

I wouldn't recommend ordering delivery from this Wingstop location. I placed an order through their app, but it never arrived. After waiting 15 minutes past the estimated arrival time, I called the restaurant for an update since they don't provide any tracking information. When I inquired about the status of my order, the staff informed me that once the food is picked up, it's handled by a third-party service. I explained that I had ordered directly through the Wingstop app, but the employee seemed frustrated and unable to clarify which service had taken my order--only that it could be any random company like Grubhub or DoorDash. What made the situation even more frustrating was that the restaurant confirmed the food had been picked up quite some time ago, yet I never received it--despite living only about 10 minutes away. If you're considering delivery, be aware that there's little transparency or support if something goes wrong. Based on this experience, I'd recommend picking up your order in person to avoid potential issues. read more

Customer service at this location is always bad and the food is worse I would rather have gas station chicken.

Insane that this place is still in business!! Horrible customer service, always late on orders, always missing food from orders, always dirty inside, always half-assed everything!! You can't even get them to answer the damn phone. Spend your money elsewhere!! read more

Corporate needs to be involved here. Order said it was ready an hour ago. Call as we're waiting and won't pick up the phone so we can cancel. Beware as they don't care and will just tell you deal with it. Constant same story every time. Over 15 people waiting and upset. Improvement needed. read more

Slowest damn restaurant in the world I placed an order at 6 got there at 6:15 due to the fact the order said it was ready then waited for an addition 45 MINUTES. Workers just avoided me like the plague gave me little to no information on the status of my order. Will never be back to this Wingstop 0/5 read more

Took over 30 minutes to get our order. Everyone else was waiting around as well for quite a while. The service was unkind and seemed inconvenienced by our business. Very disorganized and dirty. read more

Went to the ofallon mo location and wanted to order the boneless special i saw online. The young lady at the counter said it was $24.00 I said no you not giving me the order you have on line. When I said look at your boneless specials. It's $16.00 . She then asked my name I said, "Why do need my namet to look up a price.. by the I 8found the offer on my phone I was able to place my order. I got my to go. When I got home the fries were 2 different size cuts and not very hot and fresh. T h e wings were hot and and I received half Louisiana rub and half The Korean spiced. Overall ordering was a hassle, and the fries sucked but the wings were tasty.. read more

This is by far the worst Wingstop location I've ever had the misfortune of patronizing. It's extremely frustrating when the music is blaring from the speakers to which you can't even think. I arrived and mentioned to the person at the register my name for my carryout order. My name wasn't even called! I went to check on it, and lo and behold, it was finished. Quite a while ago. Now my food is cold. Better yet, the Louisiana rub was barely put on each order of wings, they completely forgot the cajun i had on 10 others. But these 20 wings were basically plain. Ordered celery sticks - none in the bag. Great. Everything was supposed to be well-done, including the fries. But they were soggy as hell. AVOID THIS LOCATION AT ALL COSTS. Waste of my time and money I swear. read more

Wingstop - One wing is seasoned - Chicken Wings Near Me - O'fallon, Missouri

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DO NOT COME HERE the staff is simple too incompetent to operate. if you order lunch be prepared not to get food until dinner time

Absolutely awful place to go You wait 40 minutes for 6 wings and fries and it comes out cold. This place is a joke A straight up joke O'Fallon Illinois wingstop and all of them are jokes No one should ever go here You will be hearing from me on every platform to make a complaint there is!!!!! I have to pick a star amount but not even 1 star is good enough for them!! read more

on 5/25 I called in an order. Not a hard thing to do to take someone order. When I got to the store to pick up my order, I noticed it was wrong. The order was $25.35. I ordered a 8pc and a 6pc boneless wings. I did not order a combo. I was charged and that was what was in the bag. I spoke to girl who took the order and she said she had to someone to do a credit. He was outside on breaking doing whatever. His name was Andre. He came and tried to convince me to keep it. I wanted my credit - he said it would take 48 hours. He took my receipt and never came back - his break was too important. It's now 6/4 and I am still waiting.why is this hard to do. He had no intention to give me my credit. I want my credit!!! I expect a call on this. My name is Scott Shapiro; 630-464-9810 read more

This place sucks I've been waiting for my food for literally 30 mins. It's insane. And all I got was a 5 piece wings.

My go to wings is Parmesan garlic. I prefer sauce over dry seasoning in my wings. The wings are terrible. I would go again. I do enjoy the fries. Not welcoming atmosphere for dining in but you will be comfortable. Better off taking out. read more

Everytime we order from this location, they leave out fries, wings, dips, ect. I don't understand! Is there NOT A CONSOLIDATOR that reads the receipts and makes sure EVERYTHING IS IN THE BAG? Or are you that short staffed? Because I've been to other locations and have received good service but not here. But you don't care because it's NOT YOUR MONEY OR YOUR DINNER! PATHETIC! read more

I feel very badly about my experiences at this restaurant. I always give it 3 tries before I can really speak to my experience, but every time I have come here the employees are constantly either yelling at eachother, or having bad attitudes with customers. I am very patient with food quality typically, I'm not picky, but while being very saucy the wings sometimes even get to me undercooked. I have gotten sick after eating it 2/3 times I have gone here, and one of them I'm convinced the reason I didn't get sick was because I just got fries! Incredibly salty, no flavor from anything else. Just unhealthy and poison for your body! read more

food was not good. missing items. they don't pick up their phone. the app does not let you customize the order

I used to love wing stop but this one had kids running it, talking vulgar behind the line and on their phones entire time. Wings were greasy and had very little sauce. Will not return. read more

Food was hot, delicious, and Sanaa at the front was wildly friendly and helpful! Will be there again!

Terrible service with no urgency to resolve waiting customers. If you want to wait an hour for your food or would like your order to be missing an item head to this location. read more

The service was horrible. When i got here there was about 10 people already waiting for their food. i ordered one thing and it look an hour. When everyone was asking about their food, the workers were rude and not helpng. read more

I went to Wing Stop today , for my daughter and myself ..Mexico Road and Highway K ... I ordered 20 Lemon pepper wings , cooked well done and fries...1st the wings wasn't cooked well done ..2nd the Container was full of GREASE..I Realize Restaurants are short of help now days ..But You Can Do Better Than This .. read more

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horrible service. a worker kendreth had bad attitude and was very disrespectful, he continued to roll his eyes at me. would NOT recommend!!!

We walked in and recieved dirty looks from the cashier (Kendreth). He continued to make ordering uncomfortable. We sat for 20 minutes until we asked for an eta on our orders (we ordered two combos). When we asked, Kendreth took the ticket with our order and took them back to the kitchen. They hadn't even started our order. He said it would be 15-20 minutes until it was ready. We waited another 20 and our order is still not up... If I could give this location a 0 rating, I would... read more

Delighted! I ordered through Door Dash and everything was delicious except my soda. That was a bit watered down. But the fries were excellent and the chicken stripes were perfectly crisp! Will order again! read more

I called about my issues and they said they would take care of it but then it got worse and I cannot say it was a place I will ever go again. Even though I asked them to repeat my order which they did I got home and did not have my Fries or Carrots, the Garlic Parm had so little seasoning we thought they were naked wings and had to season them ourselves. The last issue was the new thighs...Tore the meat off the bone and let the blood run out...completely ruined the appetite and couldn't take another bite of the food. read more

Wingstop - My raw chicken thighs yell the story. - Chicken Wings Near Me - O'fallon, Missouri

Can you guys please fix your phones... or maybe answer them? Second time i've tried to place and order over the phone and they are either just ignoring the phone out of laziness, or aren't fixing it... out of laziness. The manager that works there sucks. I ordered my food and the dude taking my order just had it all wrong, put it in as a combo when i said i just wanted the wings by themselves, and accidentally charged me for two sets of their fried corn. Cherry on the cake was the manager giving me 2 extra wings instead of giving me the refund of the extra corn they they charged me for AND DIDNT EVEN GIVE ME THE SECOND SET OF THE CORN. like how are you gonna charge me for it... not give me a refund and not give it to me either. And the two wings like... I didn't want two extra wings i wanted my $4 back! The sad part is that had to be a manager. So horrible. i'm never coming back here again. don't get screwed like I did. read more

Wings are great but tries to pay a $78 order with a $100 bill and they refused to take it. Since when was a $100 not legal tender? No signs posted saying they didn't accept either. read more

Walked inside and they immediately yelled at us and told us that they were too busy and weren't going to let us order. Mind you this that there wasn't anyone in the store. One lady yelled at us all the way from the back of the kitchen at the top of her lungs telling us that they weren't gonna let anyone order. Rude. read more

The O'fallon location was unable to fulfill my online order that I placed the day prior on 9/10/2022. They told me I had to reorder at the St. Peters store which I immediately did. Whoever told me that did not know that they could simply transfer my order. So, St. Peters fulfilled my order, and it was wrong so I had to go back from O'fallon. The major issue is that the O'fallon store still charged me the $65.74. I have been trying to get my refund since 9/12/2022. Rachel at Ofallon has been unable or unwilling to assist. Her area manager, Gary, is supposedly aware but has also proven fruitless. His number via Google Assistant is 314-445-7027. I have filed a BBB complaint and a fraud abuse complaint with my credit union. Those processes take time so I am voicing this issue anywhere I can. I should also note that the website does not show the O'fallon order in my history as it was never completed outside of them taking my money, so no order number was produced. They are fraudulently in possession of $65.74 of my money. read more

This place is the WORST! I placed a delivery order. 8pc classic bone in wings with mango habanero combo which includes fries and a drink, plus I ordered an additional basket of fries and a large ranch. When the order is delivered, the wings were boneless with some other kind of sauce, no ranch, and no extra basket of fries. I called the store to let them know, and the guy on the phone was completely useless. He said that he didn't have time to deal with this because he had to do other orders. I asked to speak with his manager, so he goes to get him, but then comes back and says the manager is too busy and that he has to deal with it. So I told him that I wanted a refund. He then proceeds to tell me to go on the website and click "void transaction or something like that." Who is this guy and how does he not know how the internet works?? He then proceeds to hang up on me. I tried searching for a number to call for feedback, but of course, there isn't one. You have to fill out this long questionnaire which is sent to the owner of the store. We will see if anyone calls me, but I'm not holding my breath. read more

Seriously. Food is good BUT not worth dealing with their service at this location. Please, for the love of all things holy go somewhere else. Hooters is 10 minutes away and BWW is even literally right down the road. Hell, even Pizza Hut or Chick-Fil-A are better options than this location. Unorganized, unprofessional, and GM's who answer the phone with a "hello" and have no voice setup. Also, empty promises of return calls. You'll thank me. read more

check your food before you leave the buildin. 3 orders including mine were without fries

I was impressed with the food and the service here! I don't know why the bad reviews? I ordered online and had my food ready when I got there. The food was delicious! I ordered the voodoo fries and boneless wings! So amazing! I'm glad I finally tried Wingstop for the first time. I wish I had a location closer but this is the closest to me. The combo meal is the way to go when ordering it comes with fries and a drink and a side of sauce of your choice. I will come back again because now I am hooked! read more