The service can be slow. I feel like they're hit or miss on cooks but every time I placed it to go order if I need to change the time they're always super friendly. Bobby is one of the gentlemen usually working when I come in and he's super outgoing very courteous very kind I love the updated building The store is very clean. I highly recommend this location, but would call ahead of time to see how the wait times are and if they're fully staffed. read more

I went in to watch a World Cup game that started at 3pm and sat at the bar. I ordered a beer and was deciding on food. Around 2:55pm the woman behind the bar asked if I was ready to order food and I told her I needed another minute because I was deciding on what to order so I could eat and snack during the game. At 3:25pm she still hadn't come back to me, despite waiting on others at the bar and looking at liquor bottle levels, etc. I put down cash for the one beer and left. I was going to order over $40 worth of food and expected to order another 3-4 beers during the game. I would have spent over $75 for just myself after tip. I'll never step foot in that place again. read more

So I'm kinda picky about my wings so when I order wings "extra wet" I hope for the best. Today Kelsey and the kitchen delivered! Thanks read more

Buffalo Wild Wings - Extra Wet Garlic Parmesan wings - Chicken Wings Near Me - O'Fallon, Missouri

Not sure what's caused all BWW to go down hill- we live close to this one so every now and again we'll go when I have a craving. The service is SO slow, even when not busy, the food comes out cold after waiting 45+ mins, missing ingredients, etc. I'll try to get carry out sometimes and have them repeat the order on the phone and still is incorrect when picking up. We were hoping with the remodel that service would change and it does seem to have. Sad because we loved them years ago! read more

We walked in tonight 05/09/26 at 9:40 pm and was seated immediately we finally walked out at 10:15pm after we never got asked if we wanted drinks let alone any food and after a couple different waitresses looked at us and never spoke a word! So we went next door and ordered at White Castle! Worst customer service ever! read more

Buffalo Wild Wings - Chicken Wings Near Me - O'Fallon, Missouri

Went there for happy hour with family! [[HIGHLIGHT]]I had Yuengling lager beer. It was good and ice cold.[[ENDHIGHLIGHT]] I had boneless wings with spicy bbq sauce. It was really good. Thank you read more

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This place is such a great place to go watch sporting events. They have so many TV's going that they for sure have the game you need. Service is also usually pretty good. On game-days, service can get a little slower but that is to be expected. The food is so hit and miss sadly. Wings are usually room temp at best (never had them hot) and my onion rings were not crispy. Our appetizer (Cheese Curds) were not good. The cheese was not melty, the breading was hard and thick. Sadly, the best thing was the bread knots lol. My boneless wings were alright but with them being cold to room temp, is such a bummer. And for three of us, with no beer/alcohol, the bill before tip was over 70 bucks. So, semi good food for that cost does not equal out tot a good time. read more

Buffalo Wild Wings - Large Cheddar Cheese Curds - Chicken Wings Near Me - O'Fallon, Missouri

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WOW!!!! What a SHIT SHOW!!! Waited 45 minutes for ICE COLD burger and fries!!! No bussers- tables full of dishes; so much so that they had to start giving out paper cups instead of glass because they were on the tables!!! [[HIGHLIGHT]]We tried to order a beer THREE different kinds because the ones we ordered they were out of!!![[ENDHIGHLIGHT]] THIS IS THE WORST EXPERIENCE IN A RESTAURANT EVER!!! RUN AWAY!!! DO BETTER!!!! read more

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I ate there yesterday with husband and i just wanted to take a minute to shout out the lovely two ladys that work the front desk they were so helpful and kind and really went above and beyond. I also wanted to shout out the waitresses they were always at the table and always checking up on us and she was so sweet and all the ladys in there were working wonders! But not everything was good one of the higher ups im pretty sure his name was Tyler was so rude and from what i seen didn't do much at all i heard screaming and as we started to leave we watched a girl quit because of him. The whole time he was raising his voice at the workers and telling them to work harder as he sat there on his phone. Those girls were slaving away and do not deserve that boss im thinking of reaching out to corporate and complaining because i even watched a girl shed tears because of him. Tyler needs to be handled. read more

This is by far the worst bww location. Food and service (if you get any at all) are both consistently bad.

I'd give negative stars if I could. employees never want to assist delivery drivers. why do you have a contract with companies like Door Dash if you are going to treat the drivers like shit. constantly saying around waiting and waiting and waiting. 10,15,20 minute waits. read more

Paula was extremely rude today. I had a buy one get one free wing through my rewards app. She did not want to honor it although I showed her the reward on my phone, straight from the app. She threw her hand up at me in a dismissive way. Luckily, the manager came out & fixed the issue with no problem. I then asked for another ranch, at that point Paula threw my receipt toward me, & stormed off. Not sure if she was having a bad day, but her actions were unreasonable & unnecessary. People like her should not be working at an establishment like Buffalo Wild Wings! She had horrible customer service! read more

I ordered delivery. [[HIGHLIGHT]]Their delivery service, Doordash, did not deliver our three drinks.[[ENDHIGHLIGHT]] Their buffalo wild wings staff said I had to call Doordash. Doordash claimed I didnt order drinks, even though it was right on my email order. When I called Doordash back, they hung up on me. I will never do business with Buffalo Wild Wings or Doordash again. read more

[[HIGHLIGHT]]Buffalo Wild Wing has a great lunch special including drinks for only $11![[ENDHIGHLIGHT]] What a deal! read more

Buffalo Wild Wings - Lunch special - Chicken Wings Near Me - O'Fallon, Missouri

If I could leave a 0 I would. I am so disappointed in what this restaurant has become. The wrong app came out and then when the one I ordered came it was cold microwaved and everything was hard and stuck together. When I sent it back it didn't matter my server couldn't care less. My food came out and my son didn't even have sauce on his wings. When we asked for it our server said ok then took the order of 2 tables and 8 mins later came with sauce. My husband had already went and got it from the to go or he wouldn't have been able to eat. My tacos were not what they stated on the menu and my burger was so well done I feel like the cow must have died twice. I wish I would not have came here and just bought a California pizza kitchen pizza and stayed home as it would have been 100% better. I will NEVER come here again and I am going to tell EVERYONE I know and ALL my clients to NEVER patron this restaurant!!!! read more

Buffalo Wild Wings - My server and this restaurant needs to embrace this - Chicken Wings Near Me - O'Fallon, Missouri

the wait time was insane with no crowd and 7 "dirty" tables. we waited about 15 mins before we were sat but even then the table we were originally supposed to "have", someone came in and just sat in the booth we were supposed to have while the host was wiping it down... where was management? nowhere to be seen. by the time we got seated i will say we were able to order right away but it's now been i'd say 40 minutes and we still don't have our food (2 orders of fried pickles and 10 wings) on a sunday night during football season, you'd think a bww would be more prepared for even the slightest crowd... i don't know that i've experienced anything worse... im so sorry, i would not recommend this location. if you have a serious hankering for bww make the drive to the one by bobs furniture lol i wish i could give this 0 stars. we are sure the staff was trying their best but this was very clearly a management issue... my husband and i have previously worked in food service so we are typically quite understanding but this was so bad. read more

Buffalo Wild Wings - Chicken Wings Near Me - O'Fallon, Missouri

[[HIGHLIGHT]]To start, beverages were brought out wrong.[[ENDHIGHLIGHT]] Service was slow and when the food was brought out, our salad was wrong. No utensils were given either. Unfortunate events, but food was still decent. Hopefully will be better next time. read more

We ordered a pick up. The service was good. Only had to wait a few minutes. The food was not good! The fries were ok, but the wings should have been returned. We couldn't believe they actually sold them to a customer. They looked liked bird wings and were so dry, they were hardly edible. We have always enjoyed the wings. Not sure what is happening with the quality. read more

This locations is consistently bad. Slow service, takes a long time to get food and it is never fresh.

Upon waking in, I knew this was the best Buffalo Wild Wings I've been to in a decade. Many Wild Wing restaurants have an old musty shampoo smell. However, this one was great. The hostess greeted us and even took our order. Everyone ordered the American Cheeseburger. Unfortunately, the burgers were covered in salt. The burgers were inedible. One bite and I couldn't taste any toppings, just salt. We told the server and said she would tell the kitchen. However, she didn't offer us anything except boxes to take our burgers home. A little disappointing. The fries were good. We also got chip & cheese dip which was good. The price for chips and cheese was double what I would expect. Though we splurged and had no complaints. If you come after 9pm, there's bar food and drink specials. Also, there's specials during the week for wings. Overall, I would recommend this particular Buffalo Wild Wings. I would not recommend the burgers. Be sure to use the app to earn points, rewards, free food, and ability to pay at the table. read more

Buffalo Wild Wings - All-American Cheeseburger - Chicken Wings Near Me - O'Fallon, Missouri

Couldn't even get a server to acknowledge our table after 15 min, we just walked out. It wasn't even half full. Zero stars!

Do not order for delivery if you want to actual get your food! 3 out if the last 5 they have forgotten food. Even though they use door-dash as their delivery service they say they can't pay to have them bring you your forgotten food. So you can either not have enough food and hope they refund your money for the forgotten food or someone can go get the food and then you cant actually eat as a family! Absolutely ridiculous! read more

Wait time was 20 minutes just to order drinks [[HIGHLIGHT]]got half a sweet tea and ran out[[ENDHIGHLIGHT]] the chef had to bring us our food because the waiter was in her phone the entire time we were there 35 minutes without our food read more

We visited them tonight and ordered the sampler appetizer. On that platter we had bone in wings with a dry seasoning, boneless wings, pretzels, and chicken bites (chicken tenders). We waited over an hour for this small appetizer to arrive. Our server never told us what was going on, thankfully the table next to us had a server update their table so we knew the kitchen was running behind. Once the food arrived, the cheese container was 1/4 of a way filled, cold, and had a skin on top. The pretzels were cold, and the food obviously sat out and they just decided to refry the bone in wings because they were dry as sh--. Their way of fixing that was to douse it with the dry seasoning, which was the only bright side of the meal. Also the ranch had a hair. Quite the underwhelming experience. Also, btw, due to the delay, the table next to us took theirs to go and was looking to call corporate to complain. I may do the same. One star was for the chipotle dry rub seasoning. read more

We got skipped in line. Deleted off the wait list although we were standing in the walkway. Hostess and waitress didn't seem to care. I love Buffalo Wild Wings but that was really bad. read more

I had lunch there today and have a concern. It seems as if the waitress has a pretty good scam going on. I purchased a Keno ticket at the bar, she had some "difficulty" running the ticket. Said she had to run it twice. So I took my ticket home to check the numbers later. SURPRISE!! The lottery website says that my ticket has already been cashed!!??? So she must have ran a copy and cashed it after I left. No way that I can prove it though. If she does this to several customers a day, she could make some extra money. Just a heads up for the management. Unless she is the manager. read more

Cameron is an awesome bartender. Great service. In town from Indy and enjoyed my visit.

Just had food from this location for the first time and it was a DoorDash order. I must say I don't understand why there's so many negative reviews. My order was accurate, the hots were hot and cold cold. My boneless (nuggets) wings and other side munchies were perfect. I'll definitely think of this place next time I'm running errands and have lunch out. read more

The service was horrible. We asked for a different table and sat for 10 minutes before someone took our drink order. According to what we were told no one wanted serve us. read more

For Saturday lunch we had good service, which was expected since the restaurant wasn't busy even at noon, and the food came out after an acceptable wait. All three of us were satisfied with our food selections. My boneless "snack" size portion of 7 wings and a drink were perfect for lunch. This is a large, open sports bar with multiple TVs on every wall and a game broadcast over the audio system. I imagine when fuller it could be quite noisy. read more

The wings here are terrific. Never had a bad batch. Typically, I get 15 wings- Hot mixed with Wild and my mouth and gut both end up hating me for it. Our server, Demetrius, was super nice and made the wait time for the food (30 minutes) more tolerable. The tables were clean - and aside from the older and barely watchable projection big screens, there were many TVs to check out. We had one drink each - and they were pricey, but strong. My biggest complaint about this place has nothing to do with this location - but as a corporation...and that is price. As good as the food is, there is no reason a family of 4 should spend 120 with tip on wings. There are just too many other grills out here with great chicken wings. We caved to the kids and went this time, but will probably explore other options that for our budget. All of that being said, we had a great meal. read more

Buffalo Wild Wings - Wangs! - Chicken Wings Near Me - O'Fallon, Missouri

The quality and consistency of food is terrible. I ordered for delivery, 10 wings got 9. Barely any sauce. Hardly any meat. What was more concerning is the manager didn't seem to care. Just offered a gift certificate which I declined. read more

Convinced ourselves to give this place another try after swearing it off last year. Bad decision. I ordered the Buffalo chicken wrap because the picture looked enticing. What I got was a loosely rolled tortilla that was mostly tortilla and only slightly larger than the $1.00 snack wraps from McDonald's. Certainly not an $11.00 item. And the $4.00 side salad looked like they scraped some leftover lettuce into a to-go box. My wife's Buffalitos were poorly packaged, falling apart, and the chicken was completely dried out. I'd advise staying away from this particular location until they hire people who know how to cook a proper plate of food. read more

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My husband eats pretty much nothing but wings. Every goddamn day hes like, you want Buffalo Wild Wings? No, I say. I never want BWW. Beyond being so sick of wings I could scream, this location jacks up my order every. damn. time. So. I am like 300 years pregnant and too hangry to care where dinner comes from. Fine, Bdubs, Ill take the "over the top" nachos. My husband repeats PULLED PORK at least three times on the phone, so I am expecting chicken at this point. I got beef. Beef isnt even an option. Im pretty sure this beef ended up on my chips on accident because theres like two tablespoons of it total and the picture showed like eighteen chickens on top of these nachos, man. No shredded pork. No corn. No queso. Wtf kind of jenkity ass chips and salsa is this!? Again, 300 years pregnant, so I ate it anyway. But damn, according to the other reviews yall have given up anyway, so I decided to vent off into the nothingness of space. You guys suck. read more

Buffalo Wild Wings - Chicken Wings Near Me - O'Fallon, Missouri

If there was a choice to give 0 stars I would give it, this location is absolutely sucks. My drinks were made wrong and my everything pretzels nots where under cooked and the service overall was absolutely utterly terrible. I will never be returning back to this location and I hope this location gets shut down. -Ally Hansen read more

It saddens me in giving BWW just two stars. Once upon a time BWW was rocking and I can remember having to wait for a table as the place was so busy. In my opinion BWW just has not recovered from the affects of COVID as that seems to be the trigger for their poor performance on many aspects. A number of good menu options have dropped off and the quality of the food has also suffered. The service is very poor. I don't think this is the fault of the wait staff, it's just that they always seemed to be understaffed which then causes the poor performance. Sure, I still wait at the front door for a seat, but it's not due to the place being crowded. It's due to them having only one maybe two wait staff to seat me in a sea of available tables. I almost never see a manager come around anymore... in the past you would always see a manager make their rounds. I'll still continue to come to a BWW as I like their wings and the Nashville Hot sandwich. read more

Terrible server we sat down and waited 15 minutes just for her to come over,she then proceeded to take our order and we then waited 20 more minutes to receive our drinks by a DIFFERENT server,we finally received our food and she quotes "I had your food in my hand lol" she then forgets our silver wear and we wait 5 more minutes to get those,and then when we finished our drinks we were waiting even longer for the refill and we sat and watched her sitting around doing nothing,when she finally came back she asked us so many questions and kept asking if we were sure about things,which you would think is a good thing but in reality we knew what we wanted and she just didn't want to come back,overall the experience was unpleasant and not up to standards for me. read more

I have been coming here for years and the service continues to be outstanding! I walk in and Jackie knows my drink and what I order. I obviously come here too much! Thanks Jackie!! read more

Had a great experience tonight. Our server. Gabby was so caring, kind, and generous. COME TO BUFFALO WILD WINGS read more

Buffalo Wild Wings - Chicken Wings Near Me - O'Fallon, Missouri

I had an online order that was delivered and we did not receive half of the order. He called back in and talked to Nick to get the rest re-delivered with no success. We called in a 2nd time and spoke with Nick again to have the items refunded with no success. Update: Spoke with the store manager today after following the reccommed procdure from the response. He was very helpful in reviewing the information and had made the appropiate corrections. Should be resolved next week. I appreciate him taking the time out to call back and resolve this and hopefully we can continue to enjoy the food from the establishment. read more