I love Wingstop but not this franchise location; Missing food (I was refunded), rude cashier, rude GM (not one apology for missing food and she was rude about the refund), and the wings did not taste fresh. I can deal with mistakes but cannot and will not tolerate rude service from any place I am spending money at! read more

Unfortunately Wingstop missed the bus on this particular day. My wings were less than desirable. I actually took one bite and gave the rest away. The wings were soggy or maybe flabby...like an earlobe. Yeah I wasn't trying to eat a soggy earlobe. I didn't take any pictures...wasn't worth it. Sorry Wingstop...I'm with you when you're right! Hopefully my next encounter will be good! read more

Late late late for is old folks but thankfully Springfield had a place for late night munchies! Wingstop stays open until midnight everyday! Just off the highway and a quick drive down Backlick, is one of our favorite wing stops! We have called ahead and also just waited for our orders. They also offer online ordering. We ordered a few quick snacks to ride us over until our next meal(breakfast). The food is made to order so don't rush those wings and fries! They hand cut fries and the special seasoning are so addicting! Get those and ask for well done or they might be a tad too limpy. The wings are offered with an ice sauce selection and hey also have combo deals. I enjoy the mild because it does have a small kick to it. Remember midnight my friends .... something to love about Springfield! read more

Came to this location and it was very clean, the staff was great. I highly recommend this location everything came out pipping hot and delicious. read more

The food is good but they always mess up your order some way some how. Every time I order from Wingstop, they always screw it up. I remember one time, I ordered a 20 count wing order, but when I picked it up, I received someone else's food instead, which had around 40 wings, 3 fries, and some bread rolls. Although I benefited, Wingstop messed it up for the other person who originally ordered that food. On other occasions, they also seem to mess up my order. They tend to mix and match sauces that you didn't select, and forget to add seasonings to your wings and fries. But at least the food is good, as long as you get what you ordered. I would recommend the lemon pepper wings or Louisiana rub. read more

Wingstop - Chicken Wings Near Me - Springfield, Virginia

Great food... only downfall is that they don't offer delivery. In this day and time, delivery is essential to a businesses survival. Please consider that option for your consumer. read more

These wings are great! I normally order for takeout since its so easy with the app, it saves your orders so really its like 3 taps on your screen and you have an order of delicious wings. I've eaten in before as well and the experience was fine, got our food on time. The place isn't the biggest but its clean and welcoming. My go to order is wings by the piece (8), 4 hot and 4 lemon pepper, side of seasoned fries allv ordered extra done for that extra crisp. There was only one time where i actually had to wait a little for my to go order. It was understandable though since they seemed understaffed and there were a lot of orders to process that particular night. I honestly probably come here too much, it's just super convenient and close to where i live. I'm giving 4 stars because the food is good, the service is good, and I haven't had any bad experiences really. Pro tip: if you get it to go, take the fries out of the bag as soon as you get it so they stay crispy. read more

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I'm really happy with this location because they do not disappoint when it came to the timing of how quickly they get your order in and ready. I ordered a family meal online and it told me my order would be done at 2:05PM. I arrived at 2:03 and they told me my order is finishing up, literally a moment later. I think their wings definitely do not disappoint and their chicken quality blows BWW out the water. The best part was the lemon pepper fries! Didn't even know they had such an option. I love their lemon pepper wings.. so I was just filled with lemon pepper happiness. read more

Wingstop - Lemon pepper fries - Chicken Wings Near Me - Springfield, Virginia

Apparently this wingstop only accepts online orders. Wasn't made clear until I arrived on lunch and was turned away. Whom ever owns this Wingstop doesn't seem to care about sending business away. My advise is to seek other Wingstops, much better service than this one. read more

I have been coming here for 4 years now but tonight was the last straw, service was some trash and so was the food that I paid $50 for! read more

Wingstop - Soggy fries - Chicken Wings Near Me - Springfield, Virginia

FOUL LEMON PEPPER WINGS! Gee, I can count how much pepper is on the wing. What kind of sick joke is this? By far the WORST wing experience I've had. They were poorly seasoned, there was almost no taste of lemon, and you can clearly see how much pepper was added. Not to mention, there was hair in the container! Seriously, could this experience get any worse??? SIDE-NOTE: The Wing Stop in Route 1 is a different story. They know how to season a wing! This is where I originally tried the Rick Ross wings. You want a good experience go there! Their stars speak for themselves. read more

Wingstop - BLAND WING - Chicken Wings Near Me - Springfield, Virginia

It's true, they are slow. They cook the wings to order, which is good, but that takes them at least 20 minutes. The wings tasted good; however, multiple things makes the place just an okay place. First, when you order there is a hand written sign about a free French fry order. I asked about it, and to get the fries you need to leave a 5 star review. Reviews should not be "bought or bribed" IMO. I asked if they would mix two sauce flavors, and the employee told me they couldn't, as they said they would get sued. After the employee said no, I said I would mix them myself, and they replied that they couldn't be held responsible for what happens. Is there some chemical reaction that's going to happen? No. Will I order again, most likely, but I'll call ahead, and will do take out. read more

I did indeed read the reviews before hand and heard about the loooongggg wait time so fortunately, we were able to order take out online! I wasn't trying to wait 30+ minutes to get some wings. But anyways it only took about 15 mins after my bf and I placed the order to go get our food. We got a little bit of the garlic parm, the Cajun, and the lemon herb??? I think that's what it's called? Wasn't a big fan of the Cajun so I just stuck with the other two. Honestly, it was ALRIGHT. I definitely prefer bdubs or glory days because it's more juicier than these wing. I didn't appreciate the extra cost of dipping sauces :////// wings and dipping sauce come hand in hand! The fries? Nope! Just stick with McDonald's fries or something because we're we're soggy and tad bland. Probably not going to be my to-go STOP for wings (lol) but it was worth a try! read more

Wingstop - Chicken Wings Near Me - Springfield, Virginia

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Awful customer service with workers talking back to customers, workers inexperienced with equipment and how to prepare food. Workers using mask improperly. Only taking online orders, no orders in person or on phone. They can't even keep up with online orders only. Long wait times, over 20 minutes past wait time. Worst Wingstop I have ever been to. Never ordering from here again. read more

BEST LEMON PEPPER WINGS EVER. This fast-casual spot wins my heart for good food, ample seating, and friendly service. My fiance and I ordered the 12 piece combo, 2 dips, 1 side, and 2 drinks (17.59) - all lemon pepper. PS: Go for their seasoned fries, so good! It was to my surprise last night, that the whole restaurant was empty and were not evening playing the game (World Series Game 7). We kindly asked the cashier if it was possible to change the channels and someone came out to change them immediately. Although, the wings take some time to cook it is definately worth the wait. Their hot, fresh, and juicy! PROS: + Lemon Pepper Wings + Taste fresh and crispy + Reasonable pricing + Their open until Midnight?! + Ample seating with views of the TV + Cool sport memorabilia + Friendly staff + Staff cleans your mess for you CONS: - The Wait - Oily wings - Dirty tables * It's my pet peeve when staff members text and mingle behind cash registers non-discretely read more

Wingstop - Delicious lemon pepper & seasoned fries! 12 piece combo ($17.59) - Chicken Wings Near Me - Springfield, Virginia

I used to like this specific location until they hired a bunch of creeps wings aren't bad just really hate the customer service read more

Went there to pick up my preordered, prepaid wings tonight and what a hot mess! Never have I seen such disorganization! Now granted today is Super Bowl night but I thought by prepaying and picking up at 6:15 would have me in the clear. There were however at least 60 people (I counted) in and out of the store, all having preordered. Staff were yelling names from tickets in random order. Once your name was called, you went inside and waited in a huge line while they cooked your order! I gave them a six hour window to get my order completed. One guys order was placed at 11:30, ffs! One young worker was shaking. I asked her if it was from the cold or nerves from the debacle and she said both, poor thing. I'm suppose to get my refund tomorrow. They had me write down my name and order number so we'll see. Never again. I'm sure they just lost a bunch of business. read more

I was craving some wings and decided to go to Wing Stop with my cousins after hearing some good reviews. Upon walking in, the restaurant was clean and we were greeted by a girl. She was very nice and pleasant to talk to. We ordered and decided to dine in. I kinda wish we didn't because it was a little chilly in there, but that's okay. We ordered the 40 piece group pack. We got three flavors - 20 of Spicy Korean BBQ, 10 of Original Hot, and 10 of Mango Habanero. Large Seasoned Fries and Carrot Sticks. The wait wasn't too long - 10-15 minutes. We all enjoyed the wings - mango habanero was the favorite, it was the perfect amount of spice. The fries were okay, nothing spectacular. The carrot sticks were crunchy. Overall, the experience was a good one. Great customer service. Would definitely order wings from here again if in the area. read more

I called in at 10:51 and they told me the kitchen is closed. Clearly they're open til midnight. This isn't the first time this Location was the worst. The first time i went they were so rude; you could tell she didn't want to be at work which is crazy because she's getting paid to be there and the rudeness was unnecessary. The second time I went (I was forced by a friend) my chicken was dry. I mean no sauce. Completely dry. I told the guy (lightskin// kinda tall with long hair) he told me I had to pay 1$ for extra sauce. I couldn't believe it. I was so mad I demanded a refund and took my money to chick-fil-A. Let's just say, i pay for customer service and if you don't feel the need to give it to me, I'll take my money elsewhere. Never go here; go to the skyline location. THEY'RE ACTUALLY WORTH THE MONEY!!! read more

How hard is it to look at a receipt, make the order, and package it all together? Apparently extremely hard at this location. Make sure to double check your order. Food was extremely disappointing, tasted like rubber. Service was lacking. Avoid this location at all cost. read more

How can you give this place a 1 star when they have the best lemon pepper wings in the area. I understand you're upset because their hours of operation is all messed up but ultimately, the review is supposed to be about the chicken! Their lemon pepper wings beats Buffalo Wild Wings lemon pepper wings by a mile. The crispiness and seasoning beats out any other chicken wing chain period. Yeah they don't get a 5 star because some of the employees are off, the hours are mixed up, and yes I do admit their fries are mushy sometimes. But the WINGS! The lemon pepper wings are just too good to leave them with a 1 star review. I don't even care about the other flavors. I'd have those lemon pepper wings as my last meal on earth. *Rick Ross grunt* read more

Wingstop - Lemon Pepper Wings (Only flavor you should get tbh) - Chicken Wings Near Me - Springfield, Virginia

I bought a both boneless and drums with three different flavors, wings had good taste, definitely will purchase agaib

Very clean and friendly staff! Quick service I received my food in 5 mins or less thank you!

Slow Mediocrity in Action I love wings, so I went in here wanting to like it, I really did. The Rolling Stones said that you can't always get what you want. They were talking about this place. Heck, I didn't even get what I need. Three of us went. We ordered boneless wings (which are basically chicken nuggets) and classic wings (my fave). We got hot, mild, Hawaiian and barbecue coatings. There were 14 people in the restaurant, and 4 were employees. So.... Our order took 25 minutes to come out. Ludicrous for a fast food place, especially one where the most complex cooking step is to drop wings into hot oil. Now, when food takes that long, what you'd hope is that it was worth the wait. Hope springs eternal, but it dies here. The wings were already cool when we got them. Hawaiian coating tastes like a poor sweet and sour sauce. Barbecue sauce was nasty, and hot sauce is just Tabasco sauce and butter, with no real depth of flavor. Heck, they weren't even hot (spicy). Wings were not cooked to crispness. All that enjoyment for a mere 30 bucks. I won't be back. read more

Wings are great. The gangster rap the employees are playing over the restaurant's loudspeakers is not. It's not radio-friendly hip hop, it's the "Ni**a this Ni**a that" angry rap with drug-references galore. Not exactly family friendly for a restaurant. Did I mention they're playing it at quite a loud volume? read more

Loved this place!! The simplicity of the menu but wide range of flavors available!! Just great the biscuits were a great combo addition!! The staff was super friendly. And was happy to assist the first couple times with their recommendations. Found it as a favorable destination for both pickup and dining in. read more

Yummy wings and awesome fries! This place has lots of wing flavors. The flavors ranged from sweet to extremely spicy. The flavors have a set spiciness level. I was kind of disappointed because I wanted to try the cajun, but it was high in the spice level, so I ended up picking BBQ. The BBQ flavor was right under the mild flavor. Therefore, I thought that it would not be spicy at all, but the BBQ had a slight kick. It wasn't unbearably spicy, however it made me wonder how spicy everything else was. As you can tell, I'm not a big fan of extremely spicy things. That made me think that it was a good thing I didn't get the Cajun. Garlic parmesan was good too! It was buttery and had a strong garlic taste. However, the flavor did not overpower the chicken wings. You must order the wings with a side of fries and drizzled with whizz cheese. This was amazing. The wait for the wings was kind of long, but wings take a long time to prepare. This means the wings are at least fresh right? If you are in a rush or super hungry I would suggest that you call ahead and place an order. The workers were friendly and helped out with a smile. Great place to grab a quick bite and this place is even open till late at night! Whenever I want a midnight snack you know where you will find me! read more

Wingstop - Wings and fries! - Chicken Wings Near Me - Springfield, Virginia

Waited 40 minutes on a carry out order...for 24 wings. Unacceptable and won't be back. Wings are smaller than typical wings restaurant. Terrible customer service by not letting me know time of wait for my order, at least I can leave and come back. This is the result of typical absentee owner restaurants. read more

Placed an order 5 days before the super bowl for 5pm pickup. Arrived at 5 and was informed there was a 45 min delay. Obviously not happy, but I can forgive them because of the demand due to the game. There was a large line of unhappy people waiting for their wings as well. What I can't overlook too easily is the staff mocking people for being upset. Laughing at people for placing their order in advance and not getting it on time and saying everyone needs to calm down about their chicken isn't what I would expect of a business that cares about their customers. Just to clarify, the mockery wasn't directed at me, it was directed at angry customers on the phone. I guess they forgot their waiting area was full of angry customers (who could hear them!) as well. The wings were decent and my order was correct at least. read more

Love it here! I work so close, i eat about 1 or twice a week here (dont judge lol) Wings are keto friendly! Ranch is BOMB! I love their garlic parmesan and hot wings. ORDER AHEAD. I understand this place becomes VERY busy, always order online & you will not have to wait any longer than what it estimates. Although they don't have the greatest customer service, they get their work done! People complain about the timing/customer service but i never see them being lazy or not doing anything in general. Their honestly just busy & trying to get through their orders. Manager is nice, employees are as well. Like i stated earlier, i eat here at least once or twice a week & i've seen people act ENTITLED towards the employees. I've only experience it about twice, usually it's people being annoyed at their wait time (bc they didn't order online) and demand their food be free.. although everyone else waited the same amount but decided to order online instead. Food always hits the spot! & has not been wrong once. Thanks for all that you guys do! Be nice everyone. read more

I'm not much of a wing person, but these wings were amazing, I know they might just be subpar to most people, but I really loved them, this was one of my first experiences with wings and I'm sure there are many better places to go, but if this is the closest, then I would say go for it read more

About the rudest staff I have encountered in a while; particularly in the time of COVID. We literally drove further to a different location specifically so we would t have to give them our money. read more

Do not go to the location on battlefield.... No matter the time of day or if you preorder and pay they will not have it ready!!!! plan on waiting for at least 45 mins with everyone else in the same situation! read more

I called to order delivery from Wing Stop. We had never tried it before and wanted to give it a shot. The person who answered Informed me I had to go through Door Dash in order to get it delivered. So....off I went to download the app. Ordering on DoorDash was easy. Paying was fine and the wings arrived in about a half an hour through a pleasant Door Dash delivery person. Problem is I ordered 30 wings. 20 of one kind and 10 of another. I only got 10 wings. The other 20 were MIA. So in short I paid almost $50 for 10 wings and some fries. I immediately called the restaurant. They first said they didn't even receive an order from me. I said well you must have because I got part of it! Then the story immediately changed to well we gave the door dash driver all the wings. ITS NOT OUR FAULT. I told the man well it sure as hell is not MY fault! They refused to help in any way. Told me to go through Door Dash to resolve the issue. I couldn't believe they weren't interested in helping at all. I called Door Dash and at least the driver was pleasant. She assured me she was only given exactly what she delivered to me and I totally believe her. She went out of her way to try to help, even going back to the store to try to get the rest of my order after she was already home for the evening ! The restaurant also gave her a bunch of crap and refused to help. Door dash is refunding my money. Long and short the wings I actually did get were ok. Not great but ok. The fries were really good but I will NEVER order from them again due to the b.s. attitude I got from them and their unwillingness to fix or even acknowledge THEIR mistake. There are too many restaurants around here. I don't need the aggravation ! read more

Terrible place, If there is no star I will put no star. I understand that you are busy during superbowl day but I pre order my wing 5 days ago. Then you will tell me the wait is 30-40 after my suppose pick up time at 5:45 pm. Super bowl starts @ 6:30 pm. read more

Wingstop - Chicken Wings Near Me - Springfield, Virginia

Franchise owner please visit your store at night. We ordered over the phone last night Oct 6, 2016 and the order taker told my wife there would be a delay because they had to run to the store to purchase more wings...really? When I went to pick-up I went to the bathroom while waiting and discovered NO Soap in the dispenser to wash my hands. Makes me wonder how the employees wash their hands. There was no ice in the soda dispenser and no sweet tea. If there is a night manager, he/she is not taking care of business. Looking for another wing place in Springfield. read more

Best Wingstop to visit in the area, the place is clean and their wings are delicious! 10/10

This location is okay. I did an online order for pickup and the cashier was very nice & police. The food was delicious and they made sure to not skimp me on the chicken and fry seasonings. The only issue that I have is that they could not honor my 10% discount which was redeemable at various Wing Stop locations. read more

Y'all should learn how to pick up the phone cause I think that's how businesses make money. It's just a little tip not a big one but y'all should try it thanks Sincerely Former Wingstop customer :) read more

Wish I could give zero stars. Terrible customer service. Ordered ahead of time and I showed up on time. They only had 6 of my 30 wings in the bag they gave me. I let them know. 30 mins later they then added 10 wings to the bag and handed it to me (still missing 14 wings). Cashier called manager on the phone who dismissed me and told me I could leave without my food. Cook then came out with the rest of my food - and went through it with his bare hands . After 45 mins i left with no food and no refund. I will never eat here again or recommend this store to anyone! read more