Very disappointing experience at Wingstop. We were missing part of our order after walking out of the store and I went back inside for a simple fix. Instead of resolving it, the shift lead, Jada, became defensive and insisted multiple times the food was in the bag. (I've worked in the food industry and would never accuse someone of stealing a $5 fry on a $50 order) I even offered for her to check my car to confirm it wasn't there, but she continued arguing and escalating the situation instead of helping. We were trying to get out of the way of other customers when we left, which is why the bag wasn't checked immediately. It was also my birthday, and we were just trying to enjoy a chill dinner, but the interaction completely ruined the experience. What should have been a quick, simple correction turned into a hostile and unprofessional interaction over a missing item. Which is why she got cussed out. Moving forward hopefully she can get herself together and do her job properly. read more

Chicken was great. Too many fries. Chicken was cooked perfectly. Loved it will eat here again

This place has the worst customer service I have ever seen. If JADA, the shift lead, can cuss at customers, what else do those workers think they can get away with? Accusing someone of not having a fry and stealing it?!? Maybe Jada was intoxicated or high on the job the way she was acting, honestly she needs to be trained properly or fired. read more

The staff at Wingstop was amazing!!!! They were fast with my order and provided great customer service!!! Thank you Sheela

how hard is it to take 5 seconds to call out food orders as they come before taking 20 more peoples orders. Not hard. They are lit losing business by having so many people in their due to them not calling out orders it keeps the place packed. Not to mention them taking 20 years to give me my food by then it's freezing cold and will need to be remade. Do better it's not hard your fast food restaurant. read more

I've been going to Wingstop for a few years and its gotten worse and worse. Today I decided not to go back. There's never any ice, you sell hot spicy wings and no drinks? The soda machine had hot soda in it. The fries were way to crunchy and over seasoned. Not to mentioned the restaurant was dirty. There were probably 7 people in that tiny kitchen so it wasn't about the lack of employees. The owner definitely needs to take notice. read more

I should have read the reviews before even considering to order from here. Besides all the remarks about how filthy the restaurant is and how there's never, ever ice for the soda machine, all I could think was caveat emptor - Buyer Beware! We ordered 25 wings and instead of paying the extra $3.10 for only winglets or drums, we opted for just the regular mix of both. However....we got 3 winglets total and fries just thrown in the bag, no box, cover or anything, just dumped in the bag atop the other boxes w/the wings and sauces. Sheesh, so careless and uncaring. When i called the manager to let her know, just so she could talk to the cook and make sure he was doling out at least an approximate 50/50 mix, all she said was, oh well, the just grabs a handful and that's what he cooks. When i asked if she thought that made sense, she simply said, "I don't know, it's just how we do it". I am done with this place and fear for anyone who goes in to eat and has to deal with all the nastiness from both the manager(Adah) and her apparently filthy establishment. Bon Apetite read more

Whoever was cooking tonight, I hope something unexpectedly good happens for you! The chicken wings were PERFECTLY DELICIOUS along with the fries!!! The staff were friendly and they had my food ready. Place was clean and they had plenty of paper towels. read more

Food wise- I was decently impressed for boneless wings. Also enjoyed the celery and ranch. Now I'd have given it 4 stars if it was just about food. Like y'all, come on, nobody goes to Wingstop wanting a 4 course dining taste. It's some cheap bar food type wings. So good, pretty good for me. Now onto the service. I get customer service and sometimes people are annoying as customers especially when it's busy. I asked for 6 boneless wings not the combo. He said I'm giving you 10. Sir, I just want six wings. Don't make a decision because I ain't getting a combo to up it and make me pay for something I don't want. Whatever, I have leftovers now. He told my husband he would give us two drinks, handed him the cups, then said he had to pay for 1 since I didn't get a combo. My husband was so confused. It was just a very confusing place. Next time, I'll just take it to go. read more

Wingstop - a basket of buffalo wings and celery - Chicken Wings Near Me - Wilmington, North Carolina

Food is always delicious, Service is a little bit slow but I understand becuase it so busy I wish it was cleaner tho I feel gross even putting my hands on the table the soda machine is always sticky and gross and the lobby could use cleaning every so often as-well as the outside trash is always overflowing. read more

Our family stopped in for lunch. It was a horrible experience. Six small pigeon wings, a soda and fries $12 plus. Total, $50 plus for a unpleasant lunch! Wings were so small, not breaded and over cooked dry. There was no ice for our sodas!! No ketchup for our soggy greasy fries, no forks, no napkins, no trash can to be found. This place needed a manager,fast. But, we made some friends, while eating! About ten plus flies, constantly flew around us. We fed them. Some were newborns. The floors were sticky and dirty. The corrugated metal pan walls had food on them, as if NO ONE EVER WASHED THEM. We could not wait to get out of there. It was a sad experience, since we heard WING STOP, had YUMMY WINGS. They need a manager!! read more

Parmesan chicken didn't even have Parmesan on it Plain chicken The corn didn't even have the seasoning spice. It was plain corn wingstop went downhill in Wilmington NC read more

Probably the lowest quality a wingstop can be. The only consistent thing about this location is that the drink machine will be broken.

After waiting an hour, my sauces that I paid extra for were not there. I genuinely have never been more pissed in my life. One of the worst service experiences I have had in a while. read more

The best wings by far I've had between Wild Wing Cafe, BDubs, Ale house ... many other places I've tried have not been as good. I always get half mild and half bbq. It's always delivered to us hot and the bag is sealed which I like. We order from here more than I want to admit. Also, by far the best ranch dressing ever. 4 stars since several times when we've ordered on the app, they send more dips than we ordered. Example- last night I requested one large ranch and one blue cheese. We ended up getting 6 blue cheese and 2 ranches. I'll include a pic. It's a waste honestly since we don't need that many dips read more

Wingstop - Blue cheese on left and ranch on right (we only ordered one of each). - Chicken Wings Near Me - Wilmington, North Carolina

Waited 35 minutes to get our eat in order. The best part of the meal was the Dr Pepper. Staff kept telling us it's cooking. Meanwhile, people came and went with their take out orders. Finally the wings were ready. Expected hot (temperature), but they were barely warm. Ate 3 and left the rest. Sorry, will not return and can't in good conscience recommend. read more

Ordered the bunker bundle of 16 boneless wings in wings, veggies, and added 5 boneless wings. Received 5 boneless wings and veggies, nothing else. Called the store 4 times and was hung up on 4 times. Wing stop in north Myrtle beach is not to be trusted!!! read more

Food was amazing but the service was so bad it inspired me to get this app to write a review

What terrible customer service. After waiting half an hour for an order I asked why it was taking so long and they told me I could leave. Literally all I asked was why it was taking so long and order after was going out after my order. They could not answer why but said if I didn't want to wait I could leave. As I watch them all play around in the back goofing off. The dude with the pony tail couldn't more any more terrible with customer service. Shameful. read more

Workers were yelling at each other over the drink machine not working. The store was filthy. Terrible, do not recommend!

So actually I went online I heard this place was really good and I ordered 10 wings celery and carrot sticks and a few dipping sauces. When I got there they had lost my order but they said they had been having a lot of trouble with online orders so a man took my name down and said when I want to come back and order again he would be giving me the order free oh that was really nice of him I really appreciate that we had lived in Wilmington for four years and went back to Greensboro for a few years but we're back now in Wilmington to stay and I had never heard of the wings but I'm so glad I went in there and I can't wait to try them which I might do today. Have a great day be well and be safe read more

I've been here so many times and the service has been fine and the food is always amazing but today I went here with my friend and it was DISGUSTING. First they are out of 95% of their drinks and there is trash everywhere (as seen in the photos I took) they obviously don't clean up same the customers who need to clean up after themselfs with the bag and cups sometimes it's not always the employees jobs but for the most part here they just don't care about anything. And I also waited a very long time for them to even come up to the cash register to take my order. Had several people waiting which is understandable since people want the food. Anyways dont waste ur time at this nasty place go to bdubs where it's clean unlike here. read more

Never had Wingstop before so I was very excited to see how it was. The food was pretty good but the customer service was HORRIBLE. The cashier was very rude to my friend and I. Honestly left me uncomfortable. read more

Food was good, however if your going to pay for delivery and you don't get what you order, then call and have to go back and get the rest of your food. Ordered 70 worth of food, drove back, asked for at least a refund for the ones we had to go pick up and was told no. Not very good customer service. read more

Ordered one order with sauce and one with dry rub. After waiting 25 minutes (there was only one other person eating in the restaurant), all I got was 2 orders of boneless wings that were sitting in a bath of melted butter. I drove over an hour to order something that I could not even finish. Absolutely disgusting. read more

Food was great and everyone was super friendly! Food delivered to your table in a timely manner.

Not the best service and their phone doesn't even work sometimes but the food is to par with WingStops standards.

Meh. Service was not great. The woman at the counter seemed annoyed we were there. She didn't smile once. The guy who brought the meal to our table was cheerful. So that's a plus. Another good thing was the soda machine. I love the digital ones and the diet cherry coke. The wings are not great. . . They are just okay. I tried the hottest sauce and it wasn't that spicy nor did it have an amazing flavor. My fries were seasoned well but not cooked all the way. If you want wings I would suggest FU Wangz. Get the hot as heck. Now those are on point! read more

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ordered boneless cajun and bone-in garlic parmesan, received it as bone-in cajun & boneless parmesan. ordered extra ranch and received none of it. chicken sandwich came with no pickles. took a while for food to come read more

One of the best places around for wings. The service is somewhat slow but they do make everything to order so it makes up for the longer wait times. They are a little stingy with the extra dipping sauces!! One ranch is never enough it's too good with the fries as well as the wings. read more

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Hmp I ordered online at 6:50ish my order said pick up at 7:14....I arrived the location wasn't extremely busy inside at 7:25 still no order when he did bring out my order my fries where not fully cooked hard in middle cold on bottom I took them back in to get decent fries..I complained nicely about the wait time and fries... and was told it was because I ordered online vs (immediately replacing My fries) it was more vital to place blame....although online advertised as beating the line 6 wings n fries 30mins ... that's crazy The staff where friendly Since they opened I have yet to go in and have a completely successful order and experience read more

Wingstop - New half done fries on top old n cold on bottom - Chicken Wings Near Me - Wilmington, North Carolina

Was a little hesitant to come at first from the other reviews, but the customer service was great staff is very friendly and the food is great. read more

to begin with, I'm originally from California and I always enjoyed my local Wingstop but then I moved to South Carolina and the nearest wingstop is in Wilmington NC. I finally made my way out here and stopped by the only WingStop in Wilmington. I was iffy though because of the reviews but I'm glad I still went. i ordered online for pickup and let me just say it was so fresh and hot! chicken was juicy and well seasoned! I don't know about these other reviews but A+ from me. My experience was great! don't let these other reviews stop you! read more

This is the worst wingstop I have ever been to, and i travel a good amount and have visited many. All 4 of my visits with this location have been terrible. To begin with, the cashiers provide the worst service i've ever had. There's two cashiers, one of which is a girl that has airpods in and never takes them out. She also considers every request a huge inconvenience as I saw her rolling her eyes and being rude to a customer who was asking if her order was ready. Other cashier speaks so softly you probably couldn't hear him even if he spoke into a megaphone. The entire conversation took twice as long with the amount of times we had to ask him to speak up. Aside from that, every order i've placed has always had something missing or wrong. I've gotten wrong flavors and entire combos missing from my order and only realize once i'm home and almost 30 min away. When i've has these issues they've always let me know they would put credit into my account. Today I found out that their method of keeping track of their errors is a spiral notebook that they probably got for $1 at walmart. I can't help but think that there's an infinite amount of methods that are better than stapling things into a notebook and making notes with highlighter. It's not even organized by name or date. I honestly laughed out loud when they brought out the notebook because I have never heard of a business being run like this. I'll give props to the lady that actually helped us out with my 'order credits." Not only is the service bad but the entire restaurant is always filled with smoke and the restrooms look like they haven't been cleaned in a while. The good food is honestly not worth literally all the other inconveniences you go through here. I gave it a couple tries but jesus christ this is the worst restaurant i've ever been to in my life. If you're looking for wings you might as well go to your local 7/11 because your experience there will likely be better than ordering here. We'll never come back to this place where your only choice for service is 'airpod girl' or mr. whisper. read more

We ordered a ton of boneless wings to go today for Sunday football. It was ready on time and packaged up ready to go. All the sauces were really good. We got lemon pepper, mild, BBQ, Cajun, and garlic parm. I would suggest all of them! But be careful with Cajun it has a kick to it. We got fresh carrots and homemade ranch that was super tasty. We will definitely be back! read more

Place sucks. The workers are apathetic and rude and the whole place smelled like old fryer oil. Fryer was smoking the whole time I was awaiting the order. One order of 10 wings took almost an hour. Not to mention the cleanliness is terrible. Nasty and no one wearing hairnets or gloves or anything. Apathetic excuse for a wing place. Kids working the front look like some people off of TikTok and have no social skills whatsoever. What the hell is happening to society? Just buy and air fryer and cook them at home. read more

She told me to do WHAT? I ordered on the app, got home they forgot an item. (So I paid for something I never got) Called and a manager named Robert I think, said he would write my name down so I could get the item at no charge since it's already paid for. We'll long story short he did not write my name down and I never got that item again. BASICALLY DO NOT TRUST MANAGEMENT HERE. It's a bunch of adolescence running the place who when called upon get upset at the customer for needing assistance. I think the other girl who had long blue hair Kristen or Kirsten. Literally told me to FUCK OFF! Can you believe that? read more

Horrible experience. Terrible customer service. After waiting 40 min for my online order, and asking twice for an update, the cashier tried to hand me my food that had been sitting on the rack for about 30 min then got an attitude when I asked for fresh food. Then I watched in horror as the fry cook took my cold fries from the bag and put them back in the grease while giving me direct eye contact. The in store manager couldn't have cared less and the GM had to be contacted so I could get my money back. In total I spent 1 hour in the lobby. Wingstop is a really good chain but I will never visit this location again. Just wow.​ read more

This was our second visit to Wingstop in a week. The wings and fry's are crazy good! We've tried the Louisiana and Lemon Pepper dry rubs and they were amazing. Tons of flavor! The Mango Habanero was really good, it's sweeter and not has hot as BWW. They also know how to do crispy very well, just like we like em'. We will definitely be frequent customers. Just great wings, what else could you ask for! read more

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Placed a $25 order only to be told by the door dashers companion that I did not order a drink. The door dasher then proceeded to yell from the street sitting in her car that I did not order a drink. The drivers companion then told me he was going to get her to go back to the store and get it. I then called the store to find out what happened. No ownership no apology probably no future business from me. I didn't get my receipt either. I was severely disappointed because I never got a single apology from anyone as I searched for my drink. Sad sad sad. read more