After coming to this location for over a year, I've decided to leave…read more The main reason is the decline in customer service. The new front desk associate was consistently rude, dismissive, and difficult to communicate with. On multiple occasions, my appointments were not booked correctly, and if my requested time wasn't available, there was often little to no communication. Instead, I would later discover that I had been scheduled for a different time without being informed. What made the experience even more uncomfortable was that after several negative interactions at the front desk, I would still be approached and encouraged to purchase products. Because the interactions felt awkward and unwelcome I was able to figure out how to try and just avoid her. At one point, after I showed no interest, a comment was made under her breath implying that I must think the product was bad. Unfortunately, I also did not have a positive experience with my waxer. I found our interactions to be unprofessional and at times uncomfortable. There were several comments and interactions that felt rude and unnecessary jabs, leaving me feeling more like I was an inconvenience even though you can tell she wanted your business versus a valued client. I was also disappointed with the waxing service itself. The overall process did not feel as professional or polished as I had come to expect. The service lacked the level of care, and professionalism that I experienced with previous waxers at this location. It is uncomfortable for both parties however you would except a certain level of professionalism coming from waxers from European Wax Center. It seems like this company is trying to promote safety, trust, and professionalism that this waxer struggled to do. I understand that staff changes happen, and I know several waxers have recently left and been replaced. This location only has a small team, and because of the poor experiences I encountered, I had no desire to continue trying different waxers in hopes of finding a better fit. It's disappointing because I was a loyal customer for over a year and previously had positive experiences here. However, the combination of poor customer service and unprofessional interactions ultimately led me to take my business elsewhere. I hope management takes these concerns seriously, as they significantly impacted what was once a place I enjoyed visiting.

10/11/24 1:30PM: Whoever is currently running the front desk is completely unprofessional and…read moreoverbooked the appts. I made my appt online and have an ____email confirmation. The front desk lady gave my 1:30pm to an add on. I asked: "Is there a 1:30pm?" Her, "No." She exclaimed to 4 customers in the waiting room that she woke up late and messed up the appts. Okaaay? I have a really tight schedule today! What a waste of my time.

I've been going to Mary for a while now and she always does an amazing job!! She's professional,…read morefriendly and makes the whole experience comfortable

I've been coming to Lalla Skincare for Brazilian sugaring since 2019, and it is always worth the…read more30-minute drive. Everyone is so warm and welcoming, including Lalla herself. She has great attention to detail, and the space is always clean, relaxing, and comfortable. Before going to Lalla, I dealt with a lot of ingrowns and discoloration, but her technique is amazing. She is quick, thorough, and always leaves my skin in great shape. I also love purchasing the packages because they offer a slight discount on repeat services. Thank you, Lalla and team, for always being so amazing!

I am visiting VA from out of town + was unable to get a wax before leaving my home. I also have be…read moregetting sugaring done for the last 8 months and wanted a place that does that versus wax. So I had to rely on Yelp once again to find a reliable and well reviewed place to get a Brazilian sugar which is always a little nerve-wrecking! But once again, Yelp steered me right to MB Day Spa and to the lovely Gigi! Gigi was an absolute pleasure, so nice + warm. Made you feel like family. I have also NEVER had someone more invested in providing a precise wax, she got everything and I mean everything! That was so amazing and something I really appreciated. Her prices are extremely affordable + when in VA and needing a clean up, I will absolute be coming to see Gigi! Highly recommended.

They have Great prices and a friendly service. They will Make you feel very comfortableread more

Quick and thorough service! This dynamic sister duo team keep a clean business, have availability…read moreon weekends and until 7pm. Although the space is shared with the Salaon, it is a separate business. Give them a try!

Most easy and painless wax ever. Sarah was an absolute saint and distracted me the entire time…read more Took about 15 minutes and barely hurt. Also the attention to detail was fire. You NEED to go here if its your first time waxing or honestly your 20th.

Esthertiques is a one room wellness studio run by Maria. I left smarter than I walked in and have a…read moresense for how to treat my skin for my desired results. I love anything spa and wellness and I've had plenty of facials, but this one was different. Maria starts with the consultation where she ensures she agrees with your consensus of what type of skin you have and why you're there to see her. She shares facts and data points that I found super useful when evaluating what I needed to change to take care of my face. You'll get some steam to open pores, extraction, mask, massage, moisture, etc. I opted for the biogenic facial. It's ideal for those of you that want to start with a fresh palette. She'll also tell you what to do when you leave her office and how to see continued results. Yes, I left with some products, but they're all natural, organic, and I purchased the core products I don't already have in my (overindulgent) product world. The coolest thing Maria introduced me to and recommended - this electromagnetic something or other that she'd run over some type of bee pollen powder to almost create a barrier between your face, the cleansing it just got, and helping with healing and closing everything back up. It's apparently very common in the Ukraine and Russia. It doesn't hurt, just feels like an electric current is going across your face. I can't describe that eloquently, but it's cool and I bought into it. Maria will fix you up. Come here for some improvements. She offers a variety of services. I'll be back.

Over twenty years ago I met Maria for the first time. First I was hesitant because I did not know…read moreher. She worked on my face and my back, where medical doctors could not do much but prescribing antibiotics. From the first session I noticed the different. Years later we moved away. Every time I have opportunity to go to Virginia I definitely sure have an appointment for facial and other skin care. Thank you Maria you are the best.

had an appointment at 1:30-at 2:10 the technician after finishing with another client and a…read morediscussion with the manager-said she was willing to provide me with services. Many discussions not in English pointing to me Meanwhile other customers get immediate service large turnover recently last time had an infection after a service Do not go there

My 1st time coming here and based it on reviews. Friendly service, a large selection of colors. I…read morehad a gel manicure and classic pedicure. My nails came out nice, and I was satisfied with my pedicure. I liked that they had massage chairs but the other side of the wall didn't. They were benches with pillows. It looked nice but not very comfortable. Request accordingly if you want a massage chair. The place is clean and I like the fact that I didn't feel cluttered like a few salons in the area. We had space...

After the change in management from Mary to Gloria, the quality of service has noticeably declined…read more While Mary took her time and paid attention to detail, the new owner cuts hair quickly, without care or precision, and often ignores customer requests. I've been a loyal monthly customer, but I've started noticing uneven fades and longer, missed patches in the front of my hair. What ultimately made me decide never to return was Gloria's refusal to properly blend my fade for a smoother transition--despite having cut my hair for over a year. It felt careless and unprofessional. I also have concerns about sanitation. I experienced more breakouts on my scalp, which she used as a reason not to detail my fade, leading me to believe the tools may not be properly sanitized.

If you ask for any kind of skin fade you will get the high fade. Good place for basic haircuts…read moreonly. The lady is nice and friendly

I came here a few weeks ago for a haircut - Sonu herself did my hair and did an amazing job! I've…read morebeen trying to find parlors around that are suitable for Indian hair - I have wavy, semi thick hair, which looks great with layers. I've paid hundreds of dollars for a cut and wash and all the nonsense to only come out with thin flat hair. Sonu didn't need to wash or style my hair, she was able to give me a quick trim and I walked out with flawless, bouncy waves. She also did an amazing job threading eyebrows - the threading places in the mall tend to go super thin, but Sonu was magically able to remove the strays and keep the brows thick on already thin brows!

OMG Amazing!! Trendy blunt cut with layers and round barrel curls. In love with this haircut! Not…read moreto mention, the most affordable price ($37+ $45 for styling). Unbelievable, will be back!