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    Winter Garden Pool Screen Repair

    3.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    3 years ago

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    7 years ago

    Great service with fast response time and repaired screens in two days. Will definitely use this company again.

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    Doc Dean's Pools

    Doc Dean's Pools

    3.3
    (15 reviews)

    After more than a year of amazing service, I found out that my regular guy left. It has been…read moreterrible ever since. There is a total lack of communication and effort. My pool is now green soup and when I called for a shock, they told me it was my fault and they aren't interested in my business.

    I never write reviews but this is one that I had to write to make people aware not to use Doc Dean…read morePools unless you are ok with it never being their problem or fault if there's an issue. We had Doc Dean Pools for years. Issues are never their problem no matter what it is. For weeks we've had a yellowing green pool and was assured that our pool would be looking perfect for our backyard party. This is not safe for anyone to swim in! Again, Not their fault!!! It still was not looking clean at all after two weeks!!! We actually had to move our party to an another venue!!! This was not their problem again, and again. Now 3 weeks with an unsafe green pool Their son said it's not their fault and was rude and condescending. Then It still wasn't their fault! The son James is especially rude and condescending and extremely curt trying hard to argue with me even after I told him 3 times that I do not want to talk to you right now. He actually said to me " NO, This is the perfect time to have this conversation" I said no not right now because I'm upset about how you are talking to me and that my pool is still yellow after 3 weeks. There have been issues over the years where they would never take any responsibility and I just let it go but this time was different because of the way James was in my face. He had his face so close to my sliding doors trying to intimidate me! Snickering at me. I have terminated their service and am writing this review as I've seen now on this review page with YELP that others have had similar issues.

    The Better Pool Guy

    The Better Pool Guy

    3.3
    (14 reviews)

    Paid for services for the month of June. Company closed. No services or refund was provided. Do…read moreNOT use.

    The customer service here is phenomenal! I needed service done on my spa and found The Better Pool…read moreGuy through a yelp search. I requested a quote through yelp and Beth responded promptly with great information. From there I was able to communicate with her via text to collect more information and set up the service. For me this was a great method to communicate as I spend a lot of my days in meetings/conference calls so a quick text to communicate was great. Since this was for a vacation home, it made things a little bit more complicated, but Beth went above and beyond to explain things to me and try to find a way to get the service done before I arrived for a visit. Even though it likely would have been easier to just arrange for the service when I was there, Beth actually said to me that she'd like to have it ready for my use instead of having to wait a week. I really appreciated that. There also was a some confusion with me receiving the write-up/pictures after the service, but again, a quick text and Beth was super responsive. She explained they had just switched to a new system and were still learning the ropes but went out of her way to make sure I got the information I needed. I also received a follow-up email with further explanation making sure I had the information. Overall, I was really impressed with the level of customer service here. It would have been very easy to just brush me off, but multiple times they went out of their way to help me. I highly recommend them!

    Winter Garden Pool Screen Repair - patiocoverings - Updated July 2026

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