Lightning fast service with excellent customer service. "K" is a people person and takes his time to explain all available options. I've used this place for multiple phones over the years. I wouldn't recommend anyone else. read more

One of the worst places I could have gone. Replaced my phone screen and after that it kept popping off. Sat about 1/8 inch higher than the original and was also heaver. I asked if they replaced with Apple parts and they confirmed they did. Lie. Because the screen kept separating from the phone, dirt got inside the phone and ruined the camera lens - which made the pictures cloudy. I took it back a second time and they tried to fix it, but the same thing happened about a week later. I think the screen was the wrong size since it's a knock off part. Apple won't warranty the phone now because it was worked on by a third party. Even worse Apple charges $109 to do the work.... this place charged $120! read more

Went in to get my screen fixed. They tried to tell me the battery was broken and needed to be replaced along with the screen which would have been a $300 fix in which with that I could have gotten a new phone. They replaced the screen no problem, only problem I found out when I got home to LA the camera on the screen isn't working, on top of that the speaker on the screen doesn't work as well so I can't receive phone calls only via speaker phone and not can't FaceTime. read more

Brought my Sony Dual Sim Expedia Z3 D6633 to replace the shattered glass for $120 also need to fix the volume control for additional charge. In at 1Pm done by 4Pm. Referred by SQUARE TRADE Great Job fixing my phone. thanks to all the friendly and caring staff, especially Miss Jam Nga. read more

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Warning!!! Do NOT go here. The little jack your plug your charger into got jammed up. They said they didn't know if they could find a part to repair it. That was the first very strange thing. It was a standard jack and a standard phone. Days and days went by. When I finally reached them they said "Sorry, the motherboard is fried and the On/Off switch is broken -- cannot be repaired." I told them NOTHING was wrong with the way the phone had been functioning. They kept saying "When you drop phone sometimes motherboard stops working." I told them I did NOT DROP MY phone. They said, basically, "Sorry no can fix it." My father's last words to me before he died were recorded on the harddrive of that phone. Yes, I should have saved to SIM but I did not--mistakenly. However, that has NOTHING to do with anything except I moved back East and paid $25 for them to ship the phone to me--and when it arrived, it was torn apart. The On/Off switch was totally caved in, and at a rakish angle (which wasn't the case when I brought it to Wireless Avenue), and pieces of the phone were missing! And. TO ADD INSULT TO INJURY, the one thing I asked them to do---the reason I brought the phone in---i.e., replace the recharger jack----they did NOT do! The smooshed in charging jack was EXACTLY as I had brought it in. Did they confuse my phone with another customer's? I don't know--but I called several times to check on the status and they seemed to know my phone. God know what happened! So---I cannot even charge up this now-mangled phone to connect it to my computer to move the phone harddrive contents to my computer. AND I suspect THEY blew out my motherboard! Literally nothing was wrong with this phone except that one tiny hardware issue---charger jack smooshed in, which is quite common, not a big deal! It's been 6 months since this happened--today is the 1 year anniversary of my Dad's passing, which made me think of this nightmare situation and realize I'd been so heartbroken I'd never left a review. So---here it is. Read it and weep. I am. read more

Wireless Avenue was the third place we called tonight when my friend dropped her phone. Right on the screen, screen died immediately. They had the parts for a relatively old phone and fixed it within 20 mins, right before closing. The phone's all good now, just in time to go out tonight! read more

Coming here for years. Happy with them definitely recommend them I have bought many phones from them they stand behind what they do

Got my Droid turbo repaired from a broken charger port it was a tough job as microphone could be compromised with repair. This latter want she case and technicians we're fast to help repair microphone. Needed phone as I use for work and Wireless a Avenue was so quick to repair. Nice and very friendly staff. Would recommend those services and will use them for future needs. read more

Seriously would not go anywhere else. They have the best customer service and best QUALITY parts. I've had my phone repaired all over town but this is the best place and they take care of you the best. Update: Came back for my iPhone 6 screen repair and once again was completely satisfied. This is the only place I will go!!!! Amazing service the owners are really nice and helpful!!! read more

Looked for a place to fix my sons phone. Got iPhone screen replaced, good and fast service. Definitely recommend this business if you ever crack an iPhone screen at a reasonable price. Thanks again. read more

These people could not fix my phone and kept giving excuses about fixing.I went three times a d the couldnt fix it. I took two phone. I we t today they so happen to have my iphone 5s but not my iphone 7 128GB. They said i picked it up back in january which is not true I never picked up my phone. First the daid it was recycled because it was there to long now they're saying it was picked up in january so obviously they gave it to someone else .they insist i picked it up which I never did. These people are theiefs and either sold it to someone or kept it. THEY ARE THIEVES DO NOT GO TO THIS PLACE THEY WILL ROB YOU read more

I'm going to waste my time coming here anymore. I bought an extra phone charger cord & a phone case, both were broken withing 2 weeks. I'm not careless with my devices so I know it wasn't due to misuse or abuse. The quality of the products here is cut rate, similar to what you find at a swap meet. If you wanna pay your bill here that's no problem but buy genuine products, not the cheap copies sold here read more

Great place, came in for phone repair for damage screen and got it replace. The repair was fast , work quality is good and repair was affordable. I will come here again for my cell phone needs. read more

Wonderful customer service! Fast, efficient and priced fairly! Thank you for helping me with my iPhone needs!

Love the customer service at Wireless Avenue. They are fast and efficient with getting my phone screen fixed and protected. I definitely recommend them to anyone in the Las Vegas area looking for repairs and great service. Thank you Wireless Avenue!! read more

Awful These people have had 2 iPad boards of mine for over 2 months and they stopped responding to my calls or requests to have my boards back. They are simply irresponsible and inconsiderate. They won't tell me the truth of what happened with the parts. They always gave me excuses to get me to give them more and more time. Now they have my phone number and won't even pick up. If for some reason they do, they keep me waiting or hang up. They also work in ebay under the name Apple-r-us so beware. Do not trust your equipment to these people... you will regret it later. Consumer protection affairs should step in. read more

Our first time here. We came to fix our iPhone screen and it took less than what they said it was gonna take. Friendly costumer service and quality at this store. This will be our store for any breakage on our phones we can have in the future. We loved the attention to detail and the promptness. We definitely recommend this place. Thank you wireless Avenue. read more

best place ever! amazing service, fixed my phone in less than a day and it was extremely cheap. read more

I wanted to recognize this place for being the best at phone repairs! Mike was amazing!!! He fixed my phone in less than 10 minutes!! You are a hero Mike :) everyone must go to this place for any phone needs!!! read more

This business is a disaster. The owner lied from day one and told me I was buying OEM apple replacement products for $250 (what I was charged) to later saying they didn't have genuine apple products but "like" oem. That it would be an extra $150 to fix the phone back to factory specs. Before I took my phone in it just had scratches but it worked perfectly fine, since, my phone rattles, doesn't keep a charge longer than 1-2hrs, my QR code reader doesn't work whatsoever, my calls drop often. I go back the owner says they would give me a refund but with $60 service charge, but pleaded with me that the problem was just film they would order. So I go along. It's been two weeks, I got no call back to come back for them to fix my phone, so I went to apple and long story short they totally f'd my phone. I go back to get the refund they offered so I can just go to apple, now the owner says they never offered it. Total lies. Horrible customer service. Solution was simple from start if your selling fake cheap parts tell the customer so they can make the choice and take that risk. I would never do business nor recommend anyone does with a place like this. read more

Amazing. I always come here if I need repair plus is lot cheaper than going to apply Store.

Granddaughter broke her visiting Aunt's phone screen In a panic we called ETC. Within a couple hours the phone's screen was expertly replaced and the phone was up and working as good as new. Fast, courteous and professional service from all the office personnel and technicians. Highly recommended. read more

What a horrible place, please go somewhere else. The help is clueless and management atrocious. The customer service is very very poor. I wish I could give this place a 0 read more

The customer service was great and for a screen replace the pricing range was just right and within my budget. The last place I went to didn't offer different screen types and here they offered us 2 different types. I would definitely recommend this place, I went in for a screen replace and it took about half an hour. I would definitely come back here if I ever come upon another screen problem. read more

I must say im a pretty destructive person and ive been coming to etc wireless for two years and each time ive had a different issue and they were most likely to fix anything u can think of from water damage to screen cracks including motherboard issues! This is the one place i call when in need of and communication apparatus issues or concern. read more

My iPhone gave me the black screen of death, and I was in a complete panic. I first went to a different phone repair shop close to my house and they referred me to Wireless Avenue because Wireless Avenue is the only place in town that will touch the moutherboard. I used one of those cheap lightning extendable cable cords that fried my iPhone and Wireless Avenue was the only one who could fix it for me. I called them at 5PM, crying and begging them to save my phone because I needed it for work the next morning. They fixed it before 7PM, same day! They literally saved my life!!!! They were so sweet and nice when I was so stressed out. I cannot recommend them enough. Everyone, just come to Wireless Avenue for any and all of your phone issues. You're welcome. read more

It's always a pleasure going here. Very friendly and helpful staff and efficient service all the time. Quality repair on any electronic device. I've taken 2 phones and a tablet here before and I have never had any issues with the repair. read more

These guys go above and beyond to provide the best service and get you in and out In a timely manner. I was in town from California and needed a phone. They had the phone I was looking for and even switch my old phone over to the new one at no additional charge. Oh and they also hook me up with a case for the phone I purchased! Highly recommended this place. Thanks!! read more

They fixed a broken iPhone 4 screen in less than 30 minutes for $55 with the Yelp coupon. Quick, professional service. A Starbucks in the parking lot passed the time. Near the strip. If you are coming from the Strip, turn left on Valley View and then left into their lot. I was impressed with their professionalism and low key approach as they dealt with a multitude of customers with worse phone issues than mine. Thanks. read more

Best iphone repair shop in town! They fixed the charging port on my samsung s3 in an hour. I always buy my phones from them for a fair price plus they"re already unlocked. Employees are really nice. read more

Fast service, they fixed my Samsung s6 edge! Reasonable price too and very friendly. I'll come back again.

shady business practice! i brought my phone in to fix in April for the second time in less than a year. each time i paid a $100 dollars to fix the screen. Both instances i had problems with the screen. the first time they fixed it was on Spring Mountain. In both instances the screen failed. like any owner of a phone we tend to drop it once in awhile. As soon as you drop your phone with the new screen you will have problems with it. this doesn't happen with an Apple repair! I recently brought my phone in to fix on Flamingo because that is where i last got my phone fixed. As i explained to the lady that i had my phone fixed here a month ago, she said it was in April and proceeded to tell me that the LCD is bad. I asked her if the LCD was the screen and she said that its in the back of the screen. She also said that she has an upgraded LCD from Apple to fix my phone for a $150 but will sell me the screen for 100! That means they intentionally sold me a inferior product from the beginning! Apple confirmed that it was the screen that was bad Anyone having the same experience as i have please post this review and share to expose this fraudulent practice of selling the public inferior products. read more

They tried a bait and switch on a repair that I had brought in and discussed the previous day.

Indeed they are so nice until it comes to backing the work they do and the products they sell. Bought a new iPhone 5 battery in May. They assured me it was a Apple original battery, so since the old battery had lasted from October 15 2012 until May 15th 2014, one would assume that this 'new Apple battery' would be good for roughly the same amount of time. But no! October 15 2014 the battery drains by 20% every hour and my usage pattern hasn't changed, so off I went to talk to ETC, and they told me that it was normal that the battery on an iPhone 5 drained like that - regardless of what I said about not having had the problem for a few months and all of a sudden appeared, she stood firm. "We can put a new battery in for you", she said, and I said "for free", and she replied "no, for 50$", at which time they lost my business FOREVER. She informed me that it "had been a whole 5 months", and the warranty was only 30 days!! THIRTY DAYS for an original Apple product, I think they are scammers, and would advise people to GO SOMEWHERE ELSE!! Update: turns out that the battery that they put in was either refurbished or second class. It was an original apple battery but it was stamped with some strange stamp so probably not a first class product. read more

I've came to this location a couple times now and both times the service was great! The first time I came in was when I accidentally put my iPhone through a wash cycle and thought my phone was done for. The repair was $100, $80 for the initial water damage and $20 for the back camera that was ruined. I honestly was expecting to pay way more than that since many places I called prior to coming here mentioned $100+ pricing. My phone worked great after and did not have an issues due to the water damage. The second time I came in was due to me dropping my phone and the battery become lose. They quickly helped me and within 10 minutes my phone was fixed and I was not charged at all. Huge shoutout to the employees and manager for that! I know that this seems like it should be a free service but in Vegas you don't get that often or ever so extra cool points for this place! read more

Sent my phone and iPad to have them fixed. they charged me full price for both of them and did not fix any of them. In fact ,when my iPad came back, two metals that help the logicboard connect to the body of iPad were missing. I shipped it back and asked them to fix both devices. It has been 2 months and have not heard anything from ETC WIRELESS. It seems as if the business is run by someone name Lisa Nguyen. She is in charge of the online orders/ responding to emails. I have tried several times to get in touch with her about my devices, and she has not returned any of my messages. I know she sees them because prior to this incident she was very communicative. When I call their phone number, another employee picks up the phone and usually she HAS NO IDEA WHAT'S GOING ON with anything. If I ask her anything she will put me on hold, sometimes 30 to 40 minutes. (this has happened more than 5 times). Once I hang up and call back no one picks up! This is $600 worth of money that ETC WIRELESS stole from me!!!!! The bottom line is these people are not running an honesty business. It has taken me a long time to decide on writing this review. I hope you read this review and think before calling these people to fix your phone or another gadgets! read more

they do not keep their word on there warranty and give you cheap replacement parts that don't fit right or will break within a few weeks i would advise people to take there business elsewhere these guys are no good. read more

I broke the glass & LCD on my iPhone 6s. This was my first time here at Wireless Avenue and they did a great job fixing my phone. I definitely recommend them. read more

This place a whole lot wrong going on with it. The service is horrible and they don't attend to you till they feel like it. They don't knowledge when you go in the store and their products are crap. I had gone in to replace the battery on my iPhone and it cost my 50 bucks. When I went back to pick it up they only accepted cash which wasn't a big deal. What caught me off guard is after putting the battery in they said there was no warranty on it. I took it and within 2 days the battery was lose inside and my iPhone would over heat. I called and explained the issue they said to come back and they would look at it. All they did was tighten the phone and nothing else. My phone would take literally 4 hours to fully charge and about 45 mins to drain. They didn't replace it and said it must be the excessive use of my daily work habits on my phone. They are unprofessional and the place should burn to the ground. read more