After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

Loved my visit! Came in to inquire about an upgrade on a new phone as well as options on my plan…read more When I walked in, I was greeted by the staff... that was already a plus for me. All the employees were very friendly. nice, and eager to help. Due to the Covid, i felt very safe as everyone was wearing masks and gloves. Each table/station even has plexiglass installed for the safety of customers and their associates. So rest assure that it is very safe to be inside. When I was ready to look at new phones, Nestor was the one who helped me. He was very professional and knowledgeable about all the products. He broke everything down for me and showed me that my upgrade is affordable. He even showed me how much i will actually be saving. SOLD!!! i left with a new iPhone and Airpods... i love it!! He was great! He's such a good salesman who I felt wasn't trying to sell me something just to make a sale, but who took the time to explain what the upgrade would be, how cost effective and beneficial it would be for me to do the upgrade!!! THANK YOU NESTOR!!! I appreciate you... It's associates like you who gives such good customer service, that keeps a loyal customer like me, since 2003. I will absolutely be referring my family and friends. I am one happy camper...

Waited for 1 hr, 2 employees . 1 busy (guy) and 1 (Female) sitting, and wont help because the other…read moreguy worked on my account and dint want to use her brain to figure out what going on with my account. Super slow day for them. Left after 1 hr no help at all!

We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

Really wanted to thank Ms. Cindy for always being helpful! She's helped me on not one but two…read moreoccasions and both times she was incredibly professional, polite, attentive and tried her absolute best to help me with my concern. She understood my stress and was very warm. I haven't had any issues with this Tmobile, it's a little further from my home but other locations I've been to seemed understaffed and I would wait for long periods of time, at this location I was helped promptly the few times I've been here. In general I've had much easier times with customer service with Tmobile than other carriers. Thanks Cindy!

JAIR SANTANA assisted me today. HE IS ABSOLUTELY AMAZING! TEN STARS!…read moreKind, understanding, knowledgeable, professional and most important to me was his patience!!! Had a disappointing experience with the Haven Ave. #154D store. Don't go there. Came to see if I could get better help with my concerns at the 4th/Vineyard store, and left there feeling so satisfied and worry-free! Go see JAIR SANTANA on 4th & Vineyard, you won't be disappointed!!!

I really dont give 5 stars but this store is a service and repair center so i dont have to wait in…read morelong lines like at the other Sprint stores, what makes this store also unique is that they have a business solutions team, been here 2x and i see a lot of trucking companies and contruction people going in and out. The girls are cute too. Thought i'd add that in lol.

I have had a great experience with Ontario Wireless. We currently have 5 cell phone with their…read morecompany and when we called them last month and told them we were interested in a couple iPads they send a salesman (Cladwell) to our office within 15 minutes to show us their latest iPads. I could not believe their prompt service - I mean coming to our office, saving us a trip their office, I was so happy with this. We ended up upgrading our phones and getting a couple of iPads. Wonderful experience at Ontario Wireless. Wonderful. Thanks Cladwell for everything

Vero is amazing go with her Spanish speaker…read more She is knowledgeable and patient which I appreciate

Thank you for having Angel Martinez here to help your costumes this is one Verizon store I will be…read morecoming to he was so nice and helpful.

Good customer service and very informative. I just bought a battery for my phone, but always…read moreappreciate good prompt help.

Eugene and his team are amazing. They will go above and beyond just to keep the customer happy;…read moreI've experienced this. Prices are reasonable and the quality of their work is impressive. Eugene explains clearly and perfectly what is wrong with the product and he always does his best to fix the issue fast and correctly. I took my s9+ for a charging port replacement and like I said, he went above and beyond to fix the issue. He is an excellent guy and I strongly reccomend this repair store. I've gone to like 3 or 4 other places and they "fix it" but the problem(s) would come back and they would charge again. This guy and his team are honest ppl with knowledge on what they're doing.

Amado was generous and honest he really took the time to explain to us the different services and…read morecauses of certain usage . Forget those other wireless stores this should be your local wireless store . I'm currently with T-Mobile and with this kind of service I might just switch .

Fast,honest and professional!! just call them for a free quote and free information... they can get…read moreyou pre paid phones and they know there stuff when it comes to i phones!! boost metro pcs ect... good Christian bros..

I can't say enough great things about Diego and Tim at the Verizon store in Chino! They truly saved…read moreus so much time... it honestly felt like they put on superhero capes and took care of everything for us. We've been with T-Mobile for over 20 years, so making the switch was a big decision. I was actually this close to backing out, but the level of care, patience, and professionalism we experienced from Diego and Tim completely changed everything. They made the entire process smooth, stress-free, and even enjoyable... especially while transferring all five of our lines (and had all the models we wanted in STOCK!). What really stood out was how thoroughly they walked us through every detail of the protection plan. It immediately reminded us of when my daughter once dropped her phone into the crevice of an elevator... and we were completely SOL. Because of Diego and Tim, we now have total peace of mind knowing we're covered if anything ever happens again. The feeling we got from this team was unmatched!!! Genuine, helpful, and above and beyond in every way. This was hands down a "best of the best" experience, and we are so grateful for their help. Thank you both for going the extra mile!

I visited this Verizon Wireless store to pay the monthly bill for a prepaid phone I purchased for…read moremy aunt, who is visiting for two months. I had a few simple questions about how the prepaid monthly plan works and whether I could switch to a lower-cost plan for the next month. Unfortunately, the customer service I received from Alex was very disappointing. Instead of answering my questions patiently, he seemed visibly irritated that I was asking for clarification. He repeatedly rolled his eyes and made me feel like I was inconveniencing him. As a customer, I believe it's reasonable to ask questions about the service I'm paying for, especially when trying to understand my options. I hope Verizon reminds its employees that professionalism, patience, and courtesy are an important part of good customer service. A more respectful attitude would have made this a much better experience.