I am continually impressed by Best Buy. The stores layout is impressive and fun. The people that…read morework there are always helpful. It's such a better experience than shopping online and they always match prices I think.

I am extremely disappointed with my experience with Best Buy, especially because what should have…read morebeen a simple pickup order turned into an incredibly frustrating situation at an already difficult time for our family. We ordered a tablet and keyboard for pickup because the Best Buy website indicated that the order would be ready within one hour. My niece starts her first day of university tomorrow, and these items were a gift from her grandmother to help her start school. We were also dropping my niece off where she will be living for school and then returning home, which is not close to this location, so the advertised pickup timeframe was an important reason we placed the order this way. After almost three hours with no update, I called because I noticed the store would be closing in approximately 30 minutes. The automated system told me that the order was still being worked on. However, when I eventually spoke with an employee at the store, who I believe was named Laura, I was initially told there was a hold because my mother's bank had not paid the transaction. I work for the financial institution that issued my mother's card, so I am familiar with how our transactions are processed. The funds had already been taken from her account, and she had received no call, email, text message, or mobile banking alert indicating that the bank had declined or placed a hold on the purchase. When I explained this, the explanation suddenly changed, and I was told that it was actually a Best Buy team that needed to review the transaction further. I asked what additional information was needed so we could resolve the issue. The employee said she did not know. I asked if I could speak with the team reviewing the transaction so I could provide whatever they needed, and I was told that team does not speak with customers. I even offered to bring my mother to the store with her identification and the physical card used for the purchase and was told that would not help either. At that point, I was left wondering what exactly a customer is supposed to do to resolve a hold when no one can explain what is being reviewed, what information is needed, or who can actually help. The reason we placed the order for pickup rather than simply bringing my mother with us to shop in person is also important. My grandmother is currently in hospice and her condition has been getting progressively worse. Today, she had been running a fever, and we did not want my mother to have to leave her mother's side unnecessarily. She simply wanted to buy her granddaughter a tablet for her first day of university and make sure she started this new chapter on a positive note. What made the experience even more disappointing was the customer service. I felt that the employee I spoke with was extremely dismissive and showed very little interest in helping find a solution. When I asked to speak with a manager or supervisor, I was told I could not speak with one directly. The employee then placed me on hold to ask whether a supervisor could call me back and assured me that I would receive a call within a few minutes. That call never came. It has now been approximately two hours since I was promised a callback, the store has long since closed, and no manager or supervisor ever contacted me. My niece now begins university without the computer she expected to have because she did not bring her previous laptop with her, believing we would be picking up the new one today. We also live far enough away that simply returning during the week is not an easy solution. I understand that fraud prevention and transaction reviews exist for a reason, and I have no problem with a company taking reasonable steps to verify a large purchase. What I do have a problem with is advertising a one-hour pickup, providing conflicting explanations about a delay, giving the customer no way to resolve the issue, refusing access to anyone who can explain what is happening, and then promising a manager callback that never happens. A simple delay would have been frustrating but understandable. The complete lack of communication, accountability, and willingness to help is what made this experience unacceptable. At the very least, I expected someone from management to follow through on the promised phone call and attempt to find a solution before the store closed. That did not happen, and this experience has left me extremely disappointed with Best Buy.

It's been awhile since I was there. They are very friendly…read moreand knowledgeable with decent prices. Worth the drive over to see what they have.

THEIR SERVICE IS SOMETHING YOU CAN'T BUY ONLINE !!! I was struggling with connecting my audiovisual…read moresystem with many components well above my pay grade! I went into the store, looking for additional Toslink cables, splitters, and anything else that I might need to make the system work! I was desperate! Ben was my savior! Ben did such a fabulous job of assisting me in figuring out what I needed, which was way less than I thought I needed, and confirmed some of my methods of delivering great sound. Ben really made things easier and saved me a lot of money! I highly recommend MarVac... THEIR SERVICE IS NOT SOMETHING YOU CAN BUY ONLINE!!!

Ed, the owner of A-B & B Electronics, was the only one who I could find to work on my late 40's…read morePhilco. He had great reviews at the time, so I happily called him. I should've known on our first conversation, or should I say lack thereof, that it was going to become a nightmare. First of all, he doesn't concentrate on the conversation and what I am telling him. In addition, his phone keeps beeping for another call, so I'm continually put on hold. Again, good reviews and honestly, he seems like my last hope on the antique I've had setting for a few years now. He tells me to bring it to him. Well, it's in a unit. "I don't have room in my garage. You must disassemble." My husband isn't crazy about that, but we've waited a long time. So he does. Ed wants $40 to "look" at it. In the 13 months he had the pieces, turntable, amp, and radio, we hardly heard a peep. We had to continually call him for updates, going through the same pattern of terrible communication, phone beeping, put on hold or I'll call you back. I got so frustrated, I pleaded with my husband to take it over. He got so irritated , I had to take it back over because I thought we'll never get it back. Mind you, he's open until 6pm and only open until 1pm on Saturdays. Considering we live 45 minutes away w/out traffic and my husbands works til 5 pm M-F, quite an operation to accomplish. Thirteen long months later, pushing, pulling, scraping, mustering up every ounce of patience left, we picked it up. In the end he said the original turntable couldn't be fixed and ordered another on EBay and added 15%. Because everything is built in, we had to make a form for it to fit inside. So basically after all that, we got a turntable that worked but we would have to figure out how to put it all back together, apply it so it fit into the unit, because "he didn't have room for the cabinet" to do it himself. When I say fit, the phonograph is screwed to the door and the door opens forward to display the unit that has springs. The unit sat again for another four months while my husband gathered a plan. Well, yesterday, I had a girlfriend over. We appraised the situation together and after some grinding of metal, used the original form, screwed it all on and played my first record. Hallelujah! In closing, we paid nearly $345 dollars. Not exactly sure what we got for that except a lot of runaround. Didn't inform us he wanted cash until we were there for pick up. Wasn't going to credit the original $40 that was given as the initial deposit. Good thing I kept my original receipt. Overall, no matter how desperate, DON'T GO SEE ED. Terrible, the worst communication skills. Nobody needs that much aggrevation in their life. My husband and I still have PTSD and we appreciate each other more for our communication skills.

It's because of the favorable Yelp reviews that I used AB&B Electronics…read more Agreed, Ed is professional, knowledgeable, and readily identified the issue with the Denon, DP turn table I took to him for repair. His prices are reasonable and his work is timely and thorough. Thanks Ed!

I'm not sure why this location has several bad reviews. I went yesterday, on Mother's Day, to get a…read morenew computer and printer, and everyone was super helpful and attentive. I needed a very basic all in one computer and 3 in 1 printer. As soon as I arrived I was immediately greeted by the lovely Matthew who was wearing an HP badge and said "I'm The Printer Guy but I'm also a huge nerd so I can help you!". And he did. 30 min later I walked out with exactly what I needed. No upsell, no pushing extras, just a very affordable all in one to serve my at home needs. Issac, the cashier was also super helpful and friendly, he went to the back to locate the model I needed. So I'm not sure why all the hate. These reviews almost scared me away, I'm glad I went anyway. Don't be worried, my experience was 10/10.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

I had a problem with my Pioneer Elite UDP-LX500 disc player tray door not opening. I was referred…read moreto Adam's Electronics by Pioneer (since the warranty has long since passed). I called them and transactions was easy and when I received the unit everything was working like the day I got it. Thank you Adam's. It's nice to be able to still hang onto older good equipment and get more life out of them. Rod

OUTSTANDING service. August 2026... Years ago they fixed by Pioneer CD player that is still going…read morestrong. My ONKYO SR 700 left channel stopped working after about 20 years that I use in the living room from music to home theatre. They did a great job and it sounds fantastic. I looked at some of the negative reviews and you have to wonder about someone who would actually spend 3X the money to have something fixed when they could buy a new item for 1/3 the cost. You just have to wonder about some people.

My boyfriend was very curious about the Meta glasses and wanted to try them on. They are only…read moreavailable at select Best Buy's with a limited availability. He made an appointment online for this location since we were going to go to the movies in Orange anyway. They have a large parking lot at the front of parking was not an issue. Once we walked in an employee pointed out where the bed took glasses were at and we proceeded there. Angel was at the Meta stand and helped him getting checked in. She was really helpful and knowledgeable about the product and walked him through every step on how to use them and what he would see. She was also very helpful when it comes to the sizing of the glasses and warning us that you would not be able to return or exchange for size. My boyfriend absolutely love the experience and although they are very expensive, he still walked out with them. He has had them for about three months now and he still uses them every so often on our weekends he hasn't had any issues with them.

Stopped by this week for a purchase for my mom. Very good customer service. Got approached twice to…read moresee if we needed help. Floor is organized well to where you can find brands and sections easily. Parking was easy and somewhat empty for a weekday evening. Pricing I feel is a little higher than competitors. Will likely come back when I need something I can only find here.

went to this back in the day. what ever happen to it? it…read morehad so many cool parts for sale and i always bought something. it could be a small blank cd for recording music on or a pheripheral like a mouse

It's not very big but you can find a few vendors selling some interesting things and if you've…read morenever been, it's worth a look. We bought two bulk ink Epson printers from QTC and they are working great and highly recommend it as you can save so much money on ink.

We came to Howard's for the first time as it was the only local store with the product in stock we…read morewanted to see in-person. Alex was so helpful and he answered so many questions. Alex helped us make an informed decision and we feel very confident with our purchase! Should anyone need anything from Howard's, go see Alex! También habla Español, Alex!

Jad helped me. I bought a microwave and an oven. He didn't rush me or pressure me. I picked a…read morefew items asked his advise and made my final choice. Thanks Jad. Good job.