We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

Micro Center partners with a non-profit called Compudopt to accept computers/desktops/laptops in…read moreworking condition to be refurbished and distributed to families in need. I wanted to donate my MacBook to someone in need and this looked like a promising solution. I was worried that making a visit on the weekend to their tech bar for the donation process would be really busy and result in a long wait, but to my surprise I was helped very quickly! Queueing and "checking out" was quick, as the team member just needed to register my device and provided me with a receipt for tax purposes.

Fantastic experience. He cleaned some thermal paste from the CPU which was preventing the computer…read morefrom booting. He also did some cable cleanup. He did a first rate job! Would HIGHLY recommend.

My computer kept turning off while I was using it. I could turn it back on but it would turn off…read moreagain after several minutes. I took my computer to the Tech Expert Guys. They figured out what the problem was, fixed it, and returned it to me in a few days. My computer no longer has the problem of turning off while I'm using it. My computer is running well now.

Great service, very friendly, upfront. Sold some used laptops and phones and got a pretty penny out…read moreof it, plan to come back in the near future.

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

My gaming laptop's cooling fans stopped working, and since I also use the machine for writing, I…read morecould not go long without it. The Computer Guys saved the day! They ordered the part and had it fixed in no time, and at a fair price! They are now my go-to for any computer repairs. And they also build custom PCs as well. Highly recommend these guys. Thanks Ed and Todd!

We recently had a laptop repaired at The Computer Guys and are very pleased with the service. The…read morelaptop cover/screen had broken at the hinge and couldn't stay vertical on its own without support, so it needed the entire display back cover replaced. Ed was professional, communicated clearly, and gave us a fair, reasonable quote. The whole repair was completed within a week. We're glad to have the laptop back and functioning properly again. Thank you for the solid work--we will for sure be calling you for our next computer needs!

I am continually impressed by Best Buy. The stores layout is impressive and fun. The people that…read morework there are always helpful. It's such a better experience than shopping online and they always match prices I think.

I am extremely disappointed with my experience with Best Buy, especially because what should have…read morebeen a simple pickup order turned into an incredibly frustrating situation at an already difficult time for our family. We ordered a tablet and keyboard for pickup because the Best Buy website indicated that the order would be ready within one hour. My niece starts her first day of university tomorrow, and these items were a gift from her grandmother to help her start school. We were also dropping my niece off where she will be living for school and then returning home, which is not close to this location, so the advertised pickup timeframe was an important reason we placed the order this way. After almost three hours with no update, I called because I noticed the store would be closing in approximately 30 minutes. The automated system told me that the order was still being worked on. However, when I eventually spoke with an employee at the store, who I believe was named Laura, I was initially told there was a hold because my mother's bank had not paid the transaction. I work for the financial institution that issued my mother's card, so I am familiar with how our transactions are processed. The funds had already been taken from her account, and she had received no call, email, text message, or mobile banking alert indicating that the bank had declined or placed a hold on the purchase. When I explained this, the explanation suddenly changed, and I was told that it was actually a Best Buy team that needed to review the transaction further. I asked what additional information was needed so we could resolve the issue. The employee said she did not know. I asked if I could speak with the team reviewing the transaction so I could provide whatever they needed, and I was told that team does not speak with customers. I even offered to bring my mother to the store with her identification and the physical card used for the purchase and was told that would not help either. At that point, I was left wondering what exactly a customer is supposed to do to resolve a hold when no one can explain what is being reviewed, what information is needed, or who can actually help. The reason we placed the order for pickup rather than simply bringing my mother with us to shop in person is also important. My grandmother is currently in hospice and her condition has been getting progressively worse. Today, she had been running a fever, and we did not want my mother to have to leave her mother's side unnecessarily. She simply wanted to buy her granddaughter a tablet for her first day of university and make sure she started this new chapter on a positive note. What made the experience even more disappointing was the customer service. I felt that the employee I spoke with was extremely dismissive and showed very little interest in helping find a solution. When I asked to speak with a manager or supervisor, I was told I could not speak with one directly. The employee then placed me on hold to ask whether a supervisor could call me back and assured me that I would receive a call within a few minutes. That call never came. It has now been approximately two hours since I was promised a callback, the store has long since closed, and no manager or supervisor ever contacted me. My niece now begins university without the computer she expected to have because she did not bring her previous laptop with her, believing we would be picking up the new one today. We also live far enough away that simply returning during the week is not an easy solution. I understand that fraud prevention and transaction reviews exist for a reason, and I have no problem with a company taking reasonable steps to verify a large purchase. What I do have a problem with is advertising a one-hour pickup, providing conflicting explanations about a delay, giving the customer no way to resolve the issue, refusing access to anyone who can explain what is happening, and then promising a manager callback that never happens. A simple delay would have been frustrating but understandable. The complete lack of communication, accountability, and willingness to help is what made this experience unacceptable. At the very least, I expected someone from management to follow through on the promised phone call and attempt to find a solution before the store closed. That did not happen, and this experience has left me extremely disappointed with Best Buy.

Awesome and friendly staff/owner. Knowledgeable and personable, he fixed my iPhone fairly quickly,…read moreand better than what Apple offered (iPhone 13 lightning charging port). Taking my iPad to them as they work on most Apple products as well as PC. Miss having neighborhood shops like this as opposed to conglomerates taking over. Earned a life long customer.

Friendly and competent staff. Excellent customer service. Highly recommend having your devices…read morerepaired here.

Wow, so blessed and grateful with my experience with George at TecKnowCare…read more My boss had a printer that wasn't working. It didn't matter what we did to it. She was going to dump it. But I have big dreams so... I thought well... I don't know anyone, but maybe someone can help me fix it. I found George here on YELP and he is so personable and easy to relate to. Busy SoCal life for all, so we arranged a time that worked best for me. He had me bring it to him and within an hour he had it fixed in a jiffy like nothing was wrong with it! Also, it was nice working with someone who is HUMAN, a normal person with great consideration for others and a genuine authenticity of care for me, the customer. I couldn't have asked for a better experience and outcome off the cuff in need. I pretty much got an amazing find that needed Georges expertise and special touch. Now I have an awesome printer to do the things I feel called to do. He was gracious enough to sit with me for a few minutes too and make sure I knew how to operate it before taking it home. I'll definitely be referring you out to anyone in need of the services you provide. Thanks George for being all things to all people in authenticity, professionalism and transparency. It makes a difference in our world for sure.

I needed my laptop computer fixed this week. It was running very slowly and would not let me open…read morefiles anymore. Turns out that Office365 was no longer activated, and my Adobe Acrobat was defective. George and his team of computer pros came over and fixed everything. Now my computer is fast again and Outlook works again and Adobe has the secret sauce to open every again. Thanks George!

If you're looking for an honest, reliable repair shop, this is it! I dropped off my MacBook Air for…read morea screen repair and was very impressed by how smooth everything went. Alex handled my everything seamlessly and was very helpful, he ordered the replacement immediately and kept me informed when it would be ready. Very good and fair prices and a very fast turnaround time. I'll definitely be coming back here for any future tech issues!

Amazing service! The turnaround time for my laptop screen replacement was only 30 minutes. They…read morealso installed a screen protector and provided me with a laptop charger at a great price. A huge shoutout to Kevin for the excellent repair work--thank you so much! And thank you to Alex for the outstanding customer service and for being so informative throughout the process. I'm incredibly excited to finally be able to use my laptop again after 2 years, especially as I prepare for medical school. I truly appreciate the help and professionalism from the entire team. Thank you!