Don't go to this store. It is a third party and not an actual T-Mobile store. While the gal who…read morehelped me was very friendly, she was "advised" by her manager to change my plan and add a line that wasn't needed. The cactus store then had to spend a ton of time reversing all the errors they created. Don't go to Third party stores! They don't know what they are doing!

Horrible don't check you in and try the app still let people cut in front of you and just horrible…read morecustomer service

If you enjoy long waits that are twice as long as they tell you along with rude customer service,…read moreby all means, this is the place for you. Look at their reviews - it's not an isolated incident. Go anywhere but here. Update: I messaged them after their response below to give them a chance to respond. They can easily message me for more information but don't. They don't really care to make you happy, they just want to make it look like they responded to my review as if they care. They have very low reviews for a reason.

Verizon Desert Ridge center Phoenix AZ…read more Quick service but the guy should of told my daughter he needed her verizon code number and her Apple ID before starting the transfers to new phone so she didn't have to stop the process and get this info off the old phone. You do this every day. Why aren't your more organized?

Jaren and Nicole were super helpful and took time to fix our issues when switching from verizonread more

jacob was amazing, he was very knowledgeable on information regarding my plan. I would highly…read morerecommend this store. very accommodating and friendly. I would do 10 out of 10 if I could

I'm am writing this review for my two friends who bought phones at this location over the Christmas…read moreholiday. Chelsea is AWESOME. She was so patient and funny, guiding my 83 year old friend through the process of upgrading her old iPhone. She walked her/up through it step, by step taking time to answer questions from all four of us! She also helped my friend lower her cable bill and schedule installation for new service. She was so helpful that my other friend decided to upgrade HER iPhone as well! We took up hours of her time, and she was super helpful throughout. I hope this location recognizes that employees like Chelsea are rare and very much appreciated! Thanks Chelsea, and happy new year!

AT&T is bound to go bankrupt!!!!! caution, remove yourself from the situation.. the absolute…read moreimpossible customer service by any representative AT&T on the phone or at the corporate level is a complete failure!!! AT&T demanded payments for international calls that did not exist. 14 day fraud investigations AT&T representatives were too incompetent to actually create properly. Shutting down business and their phone lines asking for payment forcefully without doing an investigation because of total incompetency!! now it's been three months of me calling AT&T to ask for some kind of update for them to respond. Go to the FTC??? warning stay as far away from AT&T is absolutely possible guaranteed bankruptcy!!!!!

Great phone repair service !! The lady is very knowledgeable and helpful. Quick and reasonable…read moreprice.

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.