I had an appointment scheduled online but somehow it didn't make it to the store. Nonetheless, the…read morewait wasn't long , and I was just returning an item that I bought during the sale and was doing too much. I was checked in and then helped within 10 minutes. The lady was nice and it was an easy process. No hard questions, no unnecessary issues. No complaints

I wanted to take a moment to express my extreme disappointment with this location. Everything was…read moregreat up until we actually received our devices. Jazmin was wonderful throughout the process, and this review is in no way a reflection of her service. Yesterday, we returned to the store because our devices were not working properly. While on the phone with Verizon customer service, I was told to visit the store and that the issue could be resolved in about five minutes. Unfortunately, that could not have been further from the truth. The associate assisting me became frustrated during our interaction and walked away rather than helping resolve the issue. I explained multiple times that the two-factor authentication notifications were being sent to devices that could not receive them, as they were iPads and watches. Instead of working through the problem, I was told there was nothing that could be done. After waiting for assistance, another employee attempted to help but repeatedly insisted that I did not need cellular service on my watch. Respectfully, that is exactly why we purchased the watches in the first place. At that point, I left the store because it was clear I was not getting any meaningful assistance. To make matters worse, somewhere during the setup process, both of our new watches were attached to the same phone number. This was the root cause of the issues we were experiencing and prevented the watches from properly accessing cellular service. As a result, I spent nearly 15 hours on the phone with Verizon customer service trying to correct a problem that originated during the store setup process. Thankfully, the customer service team was eventually able to resolve everything. My biggest frustration is that when a customer tells you something is not working correctly, they should be listened to rather than dismissed. Had someone taken the time to investigate the issue instead of assuming everything was set up correctly, this entire situation could have been avoided.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Great phone repair service !! The lady is very knowledgeable and helpful. Quick and reasonable…read moreprice.

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

I was going to head to the popular retro games stores but after calling a couple and having some…read morelackluster conversations I saw this small spot on the map. I decided to just go and give it a try. Not only was I met with a smile and a nice greeting the entire interaction was fantastic! They may not have had the exact game I wanted but I found a couple of games that I haven't seen in other shops. They emailed me a receipt that also explains their 30 day return policy. BOGO on any game? All games were the same price? I got two stellar games for 7 dollars total. At most other game stores these older titles would've cost me around 20$ total. I live far but work all around the valley. Every time I'm in this area I'll stop by just to see what they have. From other reviews I've seen they do not low-ball on returns either. This locally owned shop is worth checking out or trading in some electronics you don't use anymore. I'm so glad I came by this shop and I'll be sure to visit again!

I purchased a Samsung Galaxy S9, about two years ago, from Phoenix Cell House, that was in…read moreexcellent condition, and was very satisfied with the service that I received.

cheap faulty products that can't be returned for store credit or redund!!!!! highway robbery!!!!read more

Just left this location at bell towne center. Ted was extremely helpful!! My husband had called cox…read moreto cancel our cable and up our internet speed. The gal on the phone said the cost would go up to 99.99 and our speed would be 50 (not sure what that means ¯\_(ツ)_/¯) I walked in and was greeted by multiple friendly faces, Ted took our old modem and brought out a new one, looked up our account, asked if I knew the cost was going up, I said I did. He paused for a moment and then responded with "I'm gonna lower it and raise your speed from 50 to 100". OK!!! I'll take it! We've been happy with cox for a couple years now, but realized we weren't watching as much TV anymore so we just decided to switch to internet. Thank you so much to Ted for making my visit to your location so great! I will definitely be referring people in to you guys!

Currently do not have service due to Cox not correctly transferring my service. The Cox store and…read moreCox Call Center provided two answers and I was hung up on after asking for the employees name at the Cox store. Do not use this location. Currently looking at other providers due to their employees.

I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

I had an amazing experience at T mobile. We switched several phones over and got home internet…read moreservice with t mobile. Jaron was our sales expert and was absolutely amazing. He was cool, calm, collected and a technical wizzard. He was able to troubleshoot and fix many issues on my phone (that were messed up prior). This boy needs a pay raise! We loved his positive energy and spir