Don't lie to customers. They will sell you a new phone and say you have to add insurance on it…read more Call in 2 weeks to take it off. You don't need to add insurance. They do it so they get their commission. Do not trust the little kids running the store here. Just inconvenient I spent a hour on the phone trying to take that off my account.

At&t is unfairly charging me, as they disconnected my line suddenly and reassigned my phone number…read more I am eager to return to tmobile since my child, who has a disability, had important medical contacts on that line! I am considering legal action against them as this situation seems suspicious. However Jorge did a awesome job helping me out..

I think I'm off to a great start with T-Mobile especially after speaking to the intelligent…read more customer representative Dominique, he sounds like a vet at his job , One thing I like about him the most was that he answered every single question with details, no hesitation and no assist from manger he knows his job, also Very well spoken, professional and very informative. He was able to convince my wife to change services both cellular and Wi-Fi and she's very adamant with her decisions ! totally a wow moment for us both . So we did a Wi-Fi trail and while returning the product My only poor encounter was today 20 min before closing i called to notify store that I'm on my way , however a new young lady answered the phone , I asked for Dominque or the manager because they exchanged the notes in regards of my services needed ; she said that Dom's shift is over then she muted the phone for a sec and then ask "what do I need to speak to the manger about?" Now.. that might be a small thing for some people but that's a big deal for me when I'm trying to take care of business and prefer to speak with manger I didn't ask for a translator , so I replied "you must be the new girl ".. I told her that I've spoke to the Manger already also Dominique once before and that I'll be arriving shortly .. she replied "oookay " so I proceeded to drive there and the store was 100% closed before 8pm . I understand that that could be policy but i also feel like if I was giving the chance to speak with Maneger I may have not driven for nothing during my availability had

The T-Mobile on Albemarle Road is great. The staff is very helpful. Jayden was able to help me…read morequickly and efficiently on issue I had with my phone. The space isClean and organized. And I was in and out within about 20 minutes.

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

i fixed my tablet and phone there the repair was done fast they give you option for different…read morescreens to chose Accor ding to budget and nice people

This is the worst repair company in Charlotte, North Carolina. My fiancé has came twice to do…read morebusiness with them. They were so happy and polite to do business but when it came to a screen popping off that they messed up, they will not fix it and they wanted to charge more money and they were very rude and disrespectful. If you are a color, black , Hispanic, or any other race do not go here they do not care to fix anything or have any manners also they are racist. I wouldn't go spend my money in here at all. Unless you want to be charged for their mistakes!

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a…read morephone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.

I just come over to this place to ask a question about my bill…read moreI asked the lady if the other gentleman was always there if he was there And then she looked at me and she says we are the only two person here she referred to the two lanes That was the number one rude thing she said to me Then I ask her about a promotion I got on my phone via text message from Verizon And then she says I cannot see that on your phone That was the second rude thing she said to me Obviously, she was wearing glasses and I don't know why she cannot see anything on my phone and she's actually working with phones every day on the cell phone store I go to the store a lot I've been going to this place for many years and never felt disrespected the way this lady disrespected me Whatever happened to customer service

We had quite a pleasant experience at this location. We were helped by Savonte. He was patient and…read moreknowledgable. Mr. Robert was helping another customer and she was very pleased with her service and purchases as well because we chatted with her for a little while. I'd definitely come back to this location in the future.

Under new management great to see Stephanie care about her customers like never before, this is a…read moremust try or give it another chance. Great staff!!

We were not initially greeted upon arrival, so they lost a star, but the representative who helped…read morecarry out the transaction went above and beyond, and was extremely helpful. Any one who comes to this location will be impressed by Loraine's charm, knowledgeability, and customer service.