There's nothing worse than watching your thermostat climb when it is hot outside, but one call and…read morea couple of hours later, my AC is back up and running! Joe saved the day! He thoroughly assessed our system and quickly found the issue. He had everything on hand to complete the repair and drafted up an estimate. In less than an hour's time from start to finish, he had everything fixed. Being a new homeowner, it gives me peace of mind knowing there are trusted professionals on call for quick repairs. Thanks Joe and everyone else at Roland Black for being someone we can count on!

I called when my furnace wouldn't come on. They talked me into the service contract since the…read moreinitial part discount would pretty much pay for the contract. The technician tried a few parts and said it was the control card. Expensive repair but after I didn't hear back after a couple of days I called and was told they couldn't find the card or suitable replacement so they gave me a $10k quote to replace the whole unit. I asked if it was covered by the warranty since it's only 6 years old and he said they couldn't find any service records so the manufacturer wouldn't honor the warranty. I got a second opinion from another local company and they found a clogged orafice. Once cleared it worked fine and that said this unit will last for years and is still under warranty. Roland Black called a few days later to see if I want to schedule the installation or the new furnace. I explained what happened and asked to cancel my annual service contract and get that money back. She said she would talk to her manager but I have not heard back in about a week. I can't recommend Roland and Black. A friend told me they had a similar experience.

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Jason is super friendly- after I called him he came out the next day. Turns out my units were just…read moresuper dirty, but working well, so I was just charged for the visit and for the cleaning.

Our heater stopped working and we were able to get a next day appointment. Service was prompt and…read moreoverall price was very reasonable. Our heat was back on that same day. Would definitely work with these folks again.

Matt and team were on time, kind, and helpful! They got my AC fixed in under an hour! Highly…read morerecommend!

Did thorough research and landed on this Company. I was pleased with their service options, cost…read moreand availability. Matt came out within the window originally provided, he was extremely professional, very patient with my questions, offered a variety of proactive suggestions for my HVAC. He inspected the unit outside, took pictures to show me what he observed (I had a Duke surge protector) and cleaned the coils. Did a thorough inspection of the unit inside. I was impressed enough that I signed up for the annual maintenance plan! It includes summer and winter maintenance and 10% discounts on labor/parts if needed. In my opinion, the annual maintenance was well within my expectations. I am a brand new owner of the condo and it meant a lot that he took the time to walk me through everything. I would highly recommend this company and definitely Matt hands-down! You can tell they're invested in building and maintaining relationships and that means a lot these days. Oh! And I am really interested in the UV system that seems to be a better option for my type of HVAC set up. If I can swing it, I will definitely be contacting them for the install. Again, Matt really knows his business and the best solution for my set up.

I stopped at All Brands Vacuum in Denver to check on my old, hand-held Oreck vacuum. It did not…read morehave much suction and I was concerned. That vacuum has been indestructible and we did not want a new hand-held vacuum if old reliable could be brought back. Turned out there was a simple connection issue and the problem was solved. I was out of bags for this magic machine and the owner sold me a pack at a very reasonable price. We have used All Brands Vacuum issues/repairs over the last four years. No plans to change.

Chris is excellent to work with!…read more Dyson had recommended All Brand Vacuums to repair my Dyson humidifier. I thought it would be a stretch, but I called ahead & Chris said he would take a lool at it. I dropped the machine off a few days later. Chris is very friendly & honest. He explained that he would do his best & see if Dyson would provide assistance on how to repair. Sadly, it couldn't be repaired, but I appreciated Chris' attempt & honesty.

I contacted this HVAC company to address an urgent AC issue. They told me they couldn't make it out…read morethe same day but confirmed a window for the next morning between 9-12. I followed up multiple times to confirm an ETA, only to be told that morning that they actually didn't have a technician available at all. This was extremely frustrating, especially with no AC working and no clear communication. If they couldn't commit to the job, they should have been upfront from the start. First and last time I'll be calling this company

HIGHLY RECOMMENDED…read more Hands down the best AC repair company I have worked with. Over the last 18 months I worked with several techs that were unable to revolve an issue on my AC unit. I had 7 different reps to my house to work on my AC and spent upwards of a couple thousand dollars with no resolution. The techs from Heating and air were able to fix the issue. It's great to have a properly functioning AC unit again! The techs were polite, friendly, and very knowledgeable. I have a Lennox, which not every tech is qualified to work on. US Air has techs specifically trained to work on Lennox systems. The customer service was excellent as well. They answer their phones every time I called and were always available to answer any questions I had. NOTE: I had every major AC company in the area work on my unit. They ALL failed to fix the problem. Some even created new problems. US Air Heating and Cooling saved the day for me!

My ac went out 2 days ago. Called them out today and they showed up today and gave a fair price and…read morehonest assessment. Considering Ive seen brothers and morris jenkins over charge and upsell people I was very impressed with their honesty and integrity. Strongly recommend this company

We were connected with Integrity through our realtor during the process of purchasing our new home…read more The inspector found that the furnace needed a new gas valve, and Integrity had someone out to the house quickly to provide a quote for the repair. When it came time to have the repair done, they were at the house in a timely manner and completed the work quickly and thoroughly. There was a slight miscommunication (which was nobody's fault) due to the fact that the previous owners were leasing the house back from us during this time, but Scott and Justin worked with us to make sure everything was taken care of. They really lived up to their name - they certainly work with integrity and will do what is required to make sure things are done right. We highly recommend them!

We have used Freeman's heating and cooling for 3-4 years now. They have been so great to work with…read more They've been honest and are the first HVAC company that didn't try to upsell us. The technicians we have every year are professional and polite. They installed a new AC unit for us last August and the install went great. We have their service plan for regular maintenance.

The team at Freeman's Heating and Cooling did a super professional job with my HVAC. I had an…read moreunknown building defect that was caught when performing a standard AC maintenance service. The team caught it and was able to fix it for me on the spot, preventing a possible CO incident in my home. Can't say enough great things about this company. Highly recommend!