I switched to Verizon from T-Mobile in August. Big mistake. I have forgotten how really shady…read moreand frustrating they can be. If you have a problem, one of their favorite tricks is to just loop you around- whether you're calling or online- they have their famous loops. So, when I lost my phone this weekend in my home, I literally tore everything apart piece by piece by piece for two days.... so by the time I arrived at the Verizon store, I was up on the ledge.... That's when Julio Sauza put on his Batman cape and literally saved the situation. I am sure, as anyone who has been a Verizon customer knows, most people do find Verizon extremely frustrating, shady, and not customer friendly at all Combine that with the shock of what 48 hours plus without phone communication can due to an entire weekend. And that people who care about you ..love you ..will turn on you if they can't reach you.!!!? You can only guess, when I arrived at the Verizon store on Csmpus Boulevard in Ewing, I was literally a puddle of drama.... When I walked in, I was looking for a transfer code for my phone, so I could go back to T-Mobile ...BUT Julio stepped in, explained to me that he could activate my old iPhone 13 (which he did)... And, when I explained that Verizon had told me that I was basically out of luck with my 16 pro that never really works very well from day one, he assured me that I did have insurance on that phone and it would be replaced and provided the contact information to make that happen. In the face of my frustration, Julio remained calm, warm and the perfect example of what great customer care looks like.... Verizon definitely needs to pay this young man a lot more than whatever he's being paid, because he is able to keep a frustrated Verizon customer calm, fix her problems and then she finds out when she got home.....She never got the transfer code. WOW!!!

Glad they exist at TCNJ Campus Town. Was able to fix my plan when I was visiting the area and TCNJ…read morecampus. The service was great. The employees are TCNJ students, who were nice and knowledgeable.

Paid for a new screen $200 and an extra $20 for the plastic protector. All went quite well. Until…read morethe plastic protector, did it's job and absorbed a drop. I went back to the Walmart location at Market Place Hamilton NJ. The same guy was there gives me a new plastic protector, installs it. Then asks me for another $20. I was shocked. And mentioned that I thought that was a little bit expensive. So he drops the price to $15. BEWARE OF THIS RIP OFF JOINT.

I was very satisfied with the experience I had at Cellairis. My Samsung phone was damaged and I…read moreneeded a repair so I could transfer my information to a newly purchased phone. The customer service representative, Mishka, was extremely knowledgeable and friendly. He was able to fix the phone and enabled me to capture the information I needed. The experience at Cellairis was fantastic and I highly recommend using their service.

Called ahead as I am eligible for trade-in for $1100 17pro as a long time customer. Only catch (as…read moreper Verizon billing and website) is I need to upgrade to Ultimate plan (additional $10/mo for 36 months) or my trade-in will be devalued by $360. I mentioned the need to upgrade to the Ultimate Plan and was told there is a Black Friday special and the upgrade in service is unnecessary unless I really need/want it. I was told to take my old phone with me and bring it back within 30 days as my trade-in ... and that I may see one monthly phone cost on my bill which will be reversed when the phone is traded in. "Things" (including the LIST price and "Activation Fee" reading "Pro Setup" on the invoice seemed a bit suspicious which was made clearer when I saw an additional $40 activation fee on my Verizon account online. Went to a Verizon COMPANY store this AM and they had me call Verizon Customer Service ... long story short the order which was submitted has NO TRADE-IN and the "authorized Verizon retailer" just tried to get away with selling me (and apparently reaping the commission) on a full-price phone ... and Verizon corporate will now void that sale, send me a new 17pro phone for me to set up by myself after which I can return this currently 1-day-old 17pro to Newtown (and expect to be faced with a $50 restocking fee which Verizon promises to reimburse) ... and then bring my trade-in to a company store. What I learned ... (1) Jay at Newtown appears to be unethical (there were too many "assurances" for this to have been a simple employee "error"). 2. Verizon corporate will take care of their customers (though, should this happen to you, expect to spend MANY hours on the phone with one or more reps through this multi-step process). 3. Leaving a review on the Newtown store's website appears to be deactivated (though scrolling over an online link with the cursor reports an "unrealistic" 4.9 rating over 920 reviews!) . 4. As a college statistics professor, this will make an interesting case study for my students (though I will be careful not to identify the salesperson by name). Buyer beware. This store may "work" for customers looking to reap free phones for switching carriers and multiple lines but current Verizon customers should avoid it at all costs.

Very helpful...courteous service..well stocked to products..associate knew the products…read morewell...Definitely will recommend...Thank you...

I'm really pleased with the services here. Batteries Plus is an authorized Samsung repair center. I…read morewish I would have known that the last time I cracked my screen. Easy to make an online appointment. The staff was incredibly friendly and courteous. They replaced my screen in 45 minutes. It's perfect!

This store is in the same shopping plaza as a lot of other retailers I frequent and I am thinking…read moreabout switching my Internet provider and decided to stop in. The store was busy but as soon as an employee was available they came right over to me. The employee, Lamont, was able to provide options for service and didn't pressure me one bit to make a decision which I appreciated. I will be back because after a bit more research I think I will be going with XFinity.

I was pessimistic about bringing my PS5 in for what the internet told me was a very common issue…read moreamongst customers. But, I figured that I would give it a try. Long story short, after a month, I called for the status and was told that they couldn't fix the console. Now, I'm back to square one. I would seriously think twice before bringing something here to be fixed. I just didn't have a good feeling from the very beginning and it turns out I was correct.

Very smoth experience fixed my phone's battery and screen with OEM parts in about three hoursread more

Ozzy is fantastic, he helped set me up on a new phone I bought from Amazon last week and I told him…read moreabout how my daughters' number is still on my account, and she moved to Verizon in November. No one has been able to help me. They send me to Verizon, and then Verizon tells me its not their fault when it was. It took my daughter two days to get her phone activated. He said he could help remove her number from my account but I had to come in on the day the bill was due. It took 2 1/2 hours on calls with Metro IT and Verizon and no one could do anything about it but put another ticket in. Ozzy decided to just separate my line, sadly that means I am a new customer and can't migrate to TMobile now if I wanted to. I will have to wait a year. He pushed so hard to try and get me credit or a better Amazon prime deal but the best they could do was, I get the Auto pay savings without being on Autopay. I guess $5 is $5. At least I am saving $20 a month now. I have never seen anyone with so much patience as he had. Extremely friendly, courteous and stayed positive the entire time. He is truly an asset to this location as the last two guys that were there at the end of last year were not very helpful with this issue. Thank you, Ozzy, for all you did. Not a fun day for me to spend my day off but you provided excellent service. 10 stars !!!!! Keep this young man. I don't recall the name of the young lady with him, but even she was extremely friendly and was very patient with some elderly customers that needed her tech savvy. Great job to you both !!!!!!