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    WireZilla

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - WireZilla

    Security system installation

    Security system repair

    Security monitoring services

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    9 years ago

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    11 years ago

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    Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

    Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

    Define Audio Video - Evoke 50 with grill

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    (7 reviews)

    I recently visited Define Audio not sure what kind of speakers I was looking for since I still have…read morea pair of magneplanar. Justin showed me a pair of Dynaudio Evoke 50's. Since I was not familiar with them he filled me in on their story. I had to leave that day and did not get to hear them. I did a little research of my own and decided to go back about a week later to listen to them. Justin set me up handed me the remote and I played types of music I listen to and they sounded great. I bought them on the spot and Justin and one of their installers delivered them my home within an hour. He let me know that the speakers grills had been damaged in the warehouse but let me know he would order 2 new ones. He was nice enough to have them delivered directly to my house so I did not have to make another trip to the store. Extremely satisfied with my purchase and next time I need additional speakers or any other equipment I plan to visit Define first.

    paid upfront, for almost 6 months no contact, and when I could find him in person said amp and…read morespeakers still on back order. substituted my amp after much frustration on my part. told him I wanted money refunded for still missing speakers, he offered a credit to card. No credit issued to my card. Again several more trips to get my money back and response was he "couldnt do anything he wasn't a bank". Having to do a credit dispute to get my remaining money back. nice enough guy when you meet him but no product, he NEVER, once tried to contact me, horrible experience, top to bottom

    WireZilla - securitysystems - Updated September 2026

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