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    Wirth Wireless

    5.0 (1 review)
    Open 1:00 pm - 10:00 PM

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    3 years ago

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    T-Mobile

    T-Mobile

    (3 reviews)

    I want to give a shout out to Christopher who works at the T-Mobile store in Lebanon, Oregon. He…read morewas very patient, thorough in explaining the process of upgrading and the costs involved. He was very nice and professional. We didn't feel rushed while he was assisting us. It was great working with him.

    Michael Moser, the manager, was discriminative & illegally weaponized police when his ego was hurt…read moreand he couldn't answer a question. Instead of setting an example for other employees, he called the police on a disabled mother and her child. Improper use of emergency systems does violate ORS 165.570 and persons with disabilities are a protected class based on vulnerability status. Not once was I threatening, violent, or abusive/intimidating in any way - the same cannot be said of Mr. Moser. He intentionally took a stance over me while I sat at a small table, refused to assist with my question regarding data on my old phone, and then threatened the police when he said to leave and I was confused as to why. The verbal part of the last 30 seconds was recorded by me for my protection, as a vulnerable woman with her child. I'm clearly stating that I was confused why I was being told to leave and being threatened with police. Our local police must know this man and location as well as his means of abusing our policing system. He was nonchalant in the entire ordeal. We don't pay taxes to officers to "protect and serve" a man whose ego was damaged from a small disabled woman and her child sitting. Less police to respond to actual emergencies, it is illegal. I have adrenal failure, this is day 5 of being bedridden because of the trauma this man inflicted, nearly being hospitalized in adrenal crisis. My husband was scared for my health and upset my child witnessed the police called on his mom, so when he went in on his own, later, he did say things out of anger that I do not support. However, Mr. Moser did not call police until my husband told him to...so I, as a disabled woman alone (apart from my child), at a small table seated, was more of a "threat" with my questions about data than an antagonistic adult man. The store was empty of customers when I was there, and not when my husband was there. This is ableism, discrimination, unlawful, and targeted. I was masking and clearly stated it's hard on me physically to come in and play the phone game. The employee with shaggy unwashed hair was also part of this. I saw that guy taking advantage of a very elderly man the week prior to my visit. This is unsafe and the surveillance needs to be reviewed and the manager needs to have consequences for both the illegal actions and discrimination. I have a complete detailing of this situation and it's complexity. When I called 611 to file a complaint an agent walked me through simple Google App to remotely factory reset old phone and addressed my data questions. They also told me these actions are unacceptable, as someone who had worked in store, management is supposed to set an example and police are called for violence, weapons, and theft. I'm reporting across the board including to police via non-emergency. My child is also impacted by this situation. Michael Moser should be investigated and surveillance reviewed. This could have killed me in many different ways.Under the ADA, The Civil Rights Dpt of DOJ "is authorized to bring a lawsuit where there is a pattern or practice of discrimination in violation of title III, or where an act of discrimination raises an issue of general public importance." and the FCC may investigate along with local officials. Based on other reviews, disability discrimination is a documented pattern for this management and their team. Btw: they continued to complete my husband's questions and give him a screen protector while on the phone w/police. Refused my questions and screen protector. Clear discrimination and abuse of police svs.

    Hunter Communications - Solicitors TRESPASSING on a property with clearly marked NO TRESPASSING SIGNS!!!

    Hunter Communications

    (7 reviews)

    Update #HunterCommunications has confirmed they are applying the $60 month I paid in advance and…read moreconsidering the account settled. I appreciate the professional closeout, and I want to note that publicly. For context, my decision to leave was based on a longer pattern, not a single ticket. Over roughly a year and a half, I dealt with recurring instability and spent a lot of time troubleshooting on my side and working with support. I replaced equipment early on and kept trying to make it work, but reliability never reached the level I need. The last straw was a customer engagement issue. I made a LinkedIn post describing what I was experiencing. A company leader commented on the post, but the response was directed toward another commenter and not to me, the customer who raised the issue. That moment clarified where the consumer experience sat in the priority stack, at least from my perspective. On December 12, 2025 I took the equipment offline due to reliability concerns, returned it on December 17, 2025, and moved back to Xfinity. In my environment, stability returned immediately after the change. I also want to give credit where it is due. Aleas (pronounced "ah-lee-s," and I apologize if I have the spelling slightly off) made me feel like I mattered as a customer in this situation. Jennifer did as well. In my professional estimation, both deserve a raise. The only other positive experience I had was the installer, who was a genuinely friendly and professional guy. I am sharing this as a factual update for anyone researching providers. I appreciate Hunter resolving the billing cleanly. At the same time, based on my experience, I cannot recommend their consumer service for situations where consistent reliability and direct customer communication are critical. I hope they continue improving the consumer side, because the infrastructure can be strong, and the customer experience should match it. *********** Original Review Based on my experience, it is my professional recommendation not to buy Hunter Communications fiber service for residential use. I paid a month in advance, spent about a year and a half troubleshooting stability problems, and ultimately had to go back to Xfinity to get reliable service again. I am a Technical Consultant with 30+ years in support, hardware, and software, and I exhausted every reasonable step on my side before giving up on their connection. Hunter knows their equipment has been offline at my location since the 11th, yet they are keeping the month I paid in advance and are now trying to charge me roughly another $100 on top of that. From what I can tell, somewhere around 95% of their revenue comes from government and enterprise contracts. Any business they lose on the consumer side does not appear to affect their bottom line in a meaningful way. They grew up servicing government clients and, in my opinion, they operate like a government contractor, with the same IT and responsiveness shortcomings I have seen in that world. To be fair, the customer service representatives I spoke with generally seemed to care and tried to help. My concern is with upper management and policy. In my view, they show very little interest in doing what is right for consumer-level customers, even when the service has been unstable and that fact is well documented.

    I used to have Mac Online for internet service and they were perfect. They sent someone the same…read moreday or the day after and repaired the line perfectly. Since Hunter bought them, I've had nothing but trouble. The expect a 78-year-old woman to dig a trench for the cable. The dish is 100 ft. from the house. It's only to cover the cabel, probably 3 inches deep. WHY couldn't then do it? The one time I called for a repair, they took a week to send someone. When I finally canceled, they stole $103 for the next billing cycle saying some garbage about how they couldn't refund me because it was for the month coming up. WHAT? Then they said they couldn't give me the money due that I didn't use. THEN they hung up. I could take them to small claims, but that's way too much time to waste. Don't use Hunter. I got T-Mobile that just plugs in, is less than half the price and works perfectly.

    Wirth Wireless - televisionserviceproviders - Updated August 2026

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