We were in town visiting Dad/Pops. Our 12 y/o son was wrestling with the pups in the house and his glasses got pulled off his face. One of his nose pieces came off. It was torn so couldn't be salvaged. Pops comes to this location for his exams and glasses. He is a long time customer and raves about the service. We went in to get the glasses repaired today. We were received warmly and very cordial. They replaced both nose pieces and adjusted the frames as well. When all said and done there was no charge and refused a tip. Thanked us in return for the good humor we brought in. Would recommend to anyone in the area. read more

Harsh upselling from the GET-go. Glasses were flawed right out-of-the-gate. The manager was a complete jerk!!! 'I have a vision! When you see this business, LOOK THE OTHER WAY! read more

All three girls were absolutely amazing and lovely. Tonya, Rabian, and Tatiana all need raises and to be appreciated very wholesome experience nobody does it better than those 3! read more

It had been 2 years since I had my eyes checked because I just did not have a good experience at the last location I went to in Wauwatosa. This was my first time at at Wisconsin vision and I had I will be returning to this location ! ! All the employees were really polite from the moment my fiance and arrived. Once I was done with my eye exam, Monse helped me choose a frame. She was really patient and kind. Monse made me feel comfortable even though I was indecisive (she even helped me try on sunglasses so that I could use the frames for regular glasses]. Also, I do not have vision insurance so Monse went above and beyond to explain all the options I had. I left Wisconsin Vision excited to return for my glasses and I will be returning for any future purchases. 10/10 recommend !!! read more

Tanya L. was really nice and squeezed us in, was super friendly, and had very good customer service skills.

The manager Tonya helped me screw my glasses on. Lucky I came in when I did otherwise I would have lost the lense. She helped me out a lot and it didn't take long she fixed both screws on my glasses read more

Received terrible service from this establishment. I was contacted a few days before my appt and was told that I had no benefits I had used my benefits for the year. I am aware of what my policy covers and was told that I was wrong. Called my insurance company and let them know what happened and my insurance company reiterated that I still had benefits for the year. Called back to Wisconsin Vision and was told that the authorization that had from my insurance company stated that I had used benefits for the year since I had used some benefits in November and that I wouldn't be eligible to use them until November of this year ( I know that my benefits start over on the 1st of the year) Called the insurance company and they ended up calling Wisconsin Vision on my behalf and it turns out that Wisconsin Vision was reading my authorization incorrectly. This means that I could have missed out on some benefits in the past. I am very upset with Wisconsin Vision and even though I've been using them since I was a teenager, it is time for me to find elsewhere to go because this isn't the first time that I received poor service from them read more

Do not go here for a vision test! They tested me, said I need glasses, I get glasses, and they changed nothing! I had them retest me, and the same doctor says that my eyesight is pretty much 20/20...why was I not told? I would never have spent almost $400 if there was going to me no improvement! Luckily, they finally gave me a refund for the glasses, but told me that they could never service me again...don't worry, I wasn't planning on returning! Please shop elsewhere...I have friends who have told me about their bad experiences here( I wish I would have known this sooner...). Pass this message on to your friends and family, to save them time wasted. Thanks! read more

The lady that helped me, a Ms Lopez, provided the best customer service I've had in an establishment in ages! So friendly and kind and helpful. Highly recommended. read more

I love Wisconsin Vision, loved the way Alejandra took care of me and the search for the perfect pair of glasses ! I appreciate her expertise. It was a breeze being able to set my eye exam and get the best glasses for me. Thank you so much Alejandra ! You mean the world and for the whole team !!! read more

Don't ever go here for eye glasses or test cuz the people that work here can even align glasses properly! They have no courtesy!!

Doctor is so patient helping me determine my prescription and getting my contacts just right.