Went in to get the oil changed, tires rotated, wipers replaced, and cabin filter replaced. My service took about 2 hours. I was able to work at a table and use their free wi-fi, so it wasn't too bad of a wait. They have complimentary water, tea, and coffee also that you can drink while you wait. Both the service advisor and cashier were friendly. They take competitors coupons which is nice and they give you a coupon to get a free car wash at the dealership also which is nice. They did try to get me to perform an unnecessary service on my car, but I just refused and they didn't push. read more

I got my GT-R serviced here recently and the service was great. They even gave me a complimentary oil change. I guess the only thing that made me uncomfortable was from what I read on the GT-R forums. They were suppose to give me additional paperwork for my Performance Optimization Services. They were suppose to provide me with information for a different alignment, and show me my current camber settings. None were provided. The service advisor and the technician told me that in the 2015, those extra services are no longer needed. read more

By far the most enjoyable car purchase I've experienced!!! Friendly sales staff, very professional managers and service staff!!! When I purchased my car it was sitting on the showroom floor. At the end of the purchase process I noticed a very small scratch in the passenger seat, I assume it came from people getting in and out of the car. I mentioned it to my salesman, and he told me whenever I could just bring it back and they would fix it. I assumed they would just patch it or something. I showed up today only to have then replace the entire seat, in about 20 minutes, and I couldn't be more satisfied!!!! If you're in the market for a car in Memphis, check them out!!!! read more

After a stressful experience with Wolfchase Honda today, I must send a HUGE thank you and let everyone know of the impeccable service I received here. I own a 2017 Honda and it has encountered a problem with the automatic windows. The story is too long here to repost, but Honda had to put me in a rental which I was not happy about. Thanks to Chris, Drew, and James (#007) for helping to make me feel just a little better and accommodating me with another vehicle than the initial rental presented. read more

They definitely want the most out of you they refuse to make a decent deal. I got a great deal at another dealership. If you don't mind paying more than this is the place for you. The salesperson started out at a ridiculous offer and would barely budge even when I offered 10% down. Landers is better they actually worked with me instead of against me. read more

I bought my new Altima from Carl Sanders at Wolfchase Nissan, and it's been a Great car buying experience. He showed me everything about the vehicle and gave me a great deal. I would recommend anyone to shop and buy a automobile from Carl Sanders at Wolfchase Nissan! read more

A sales rep that we've worked with before met with my husband to discuss a potential sale, during which my husband told him that we really were only interested in making a deal if there was a fair valuation on our trade-in and there was $1-2k of wiggle room in the price of the truck. While the trade was being evaluated, he asked my husband to fill out a credit application. My husband told him that we would be financing through Capital One and agreed to fill out/sign the credit application as long as this would only be run through Capital One. He expressed that we are planning to buy a house in the coming months and could not afford issues such as unnecessary hard inquiries. The rep assured him that it would only pull it one time and then stated that Capital One and Nissan are somehow the same thing when it comes to financing through Wolfchase Nissan. My husband agreed contingent on only one hard inquiry through Capital One. He naturally assumed that the credit inquiry wouldn't be made until the trade-in value was determined/relayed to him. Moments later, I received 7 notifications from Experian notifying me of all of the hard inquiries that were just processed. I called my husband to make sure he was aware so he could address this while he was there and we were interrupted by the rep returning with a proposed deal, stating the same listing price as the website and listing our trade in value at $3,000. First- my husband asked why credit was pulled so many times/before trade-in value and price were thoroughly discussed- no answer was provided. My husband then questioned the trade in value due to how comically low it was given then KBB on our vehicle (including repairs the KBB valuation is $7,250). The rep said the trade-in value was lower because the bumper on our car needed to be replaced (a fairly inexpensive fix) and there was some rust in one of the wheel wells. My husband then questioned his unwillingness to negotiate on the price and the rep suggested that we buy essentially a work truck (no electric windows, no back seat, etc.) to fit our budget and said "some deals just don't work out". Due to the offensive nature of the final comment, my husband left and this was the end of the interaction. I think it would be unnecessary and fairly redundant to point out of the issues with this interaction. My husband and I both called/emailed the general manager, the general manager of sales and the director of finance and have yet to receive a reply 24 hours later. In the process of trying to get their contact into, I also noticed several other complaints that were similar in nature on the BBB website. Today we received an additional 8 inquires.. a total of 15 hard inquiries. We ended up buying a truck from another local dealership and when talking to the finance manager he said that this was not the first thing like this he has heard about Wolfchase Nissan and reiterated that they had an extremely poor reputation and generally do not care about customers or breaking the law to generate more revenue. Another dealership told us that they've been known to run additional credit checks out of spite after a deal falls through. I've sent everything to the BBB of TN and Nissan Consumer Affairs. I'm considering legal action and media coverage at this point.Everyone should steer clear and please also review the BBB complaints. Inexcusable. read more

I called to inquire about 2 of their cars (rogue & altima) bad over-the-phone experience !! Lost my business. Crazy to find out before hanging up I had been speaking to the MANAGER!!! read more

I can't speak for the entire service department, because it was unclear at first what I really needed to fix my issue. But I can say that Wes is wonderful. Best word to describe him, efficient. The actual definition of efficient: "achieving maximum productivity with minimum wasted effort or expense"...that is hard to find these days and it is easy to take advantage in this industry. He did do that. He was a good human, honest, fast, kind and made this a great experience. The man needs a raise! read more

Friendly staff, prompt work done, sadly all 4 level 2 chargers and quick/fast charger not working. A couple other level 2 chargers blocked by gas vehicles. read more

I had the best car buying experience ever here! It was all due to my wonderful car salesman Keron WIlliams. He was very understanding to my needs and what I wanted for my family. He was very patient, helpful, and professional. He really took the time to make sure my happiness was first in buying a car. I got the car I have been wanting for some time. He made sure everything was exactly perfect. I highly recommend any one to this company and for sure to ask for Keron!! read more

Wolfchase Nissan's new rental car program rocks! I took my 2003 Altima in for the 130,000 mile service and they let me rent a new altima by the hour until my car was ready. I didn't even know this service was available. It was so nice to get some errands done while my car was being worked on. If you need to rent a car, I'd try Wolfchase Nissan first, their rates are really good compared to others in this city! read more

Stay away from this place. I came to terms on a price on a pre-certified vehicle that we had previously test driven a couple hours earlier. After visiting another dealership I called back and we agreed to terms on a cash price on that same vehicle. We arrived a mere 30 minutes later to pay and sign all the necessary paperwork only to discover that that they tried to pull a switch on us with a different vehicle as if we wouldn't notice. One with more miles and that reeked of smoke. read more