I stopped in for wheel locks. This was the first time my vehicle didn't come with them. My brother…read morenoticed, so I called for parts. They were $125 before taxes. I had an appointment and it took 50 minutes to install wheel locks. Why don't they come standard anymore? This was more money out of pocket and time. I don't understand why less is being offered. I'm a teacher that isn't paid year round. This was super unexpected and inconvenient.

If I could give this service department 0 stars, I would…read more I brought my car in for an oil change and a road force tire balance. When I got my car back, it was shaking much worse than before. At anything over 50 mph, the car was practically undrivable. What makes this even more frustrating is that the technician's own paperwork acknowledged there was still an issue. The printout noted they could still feel a shake, and my service advisor, Tyler, told me the same. The paperwork even stated that if the shaking continued, the suspension and steering might need to be checked. Instead of discussing these findings or working toward a resolution, I was sent home with a car that drove significantly worse than when I brought it in. I took my car to Discount Tire for a second opinion. They told me all four tires were out of balance and said they were surprised I was even able to drive the car to their shop. After they properly rebalanced the tires, my car drove exactly like it did before Moran serviced it. After spending $129.99 on a road force balance that made my vehicle worse, I contacted Moran Chevrolet and spoke with Laura Marklin, the Service Manager. I provided documentation from Discount Tire along with videos showing how badly the steering wheel was shaking. Rather than discussing a reasonable resolution, Laura insisted their computer showed everything was balanced correctly and that nothing was wrong with their work, essentially suggesting Discount Tire was wrong. However, once Discount rebalanced the tires, my car immediately drove normally again. The only solution Moran offered was to refund the balancing charge and put towards brakes. if I returned to have my brakes serviced there. That was completely unacceptable. If they couldn't properly balance my tires, why would I trust them to perform brake work? To make matters worse, there were pen marks all over my windshield visor tint that I had to clean off myself. Then, when an employee brought my car around, he attempted to drive it through the automatic car wash until another employee stopped him, explaining that Camaros and Corvettes should not go through it. From start to finish, this was an awful experience. The workmanship was poor, the customer service was even worse, and at no point did I feel like anyone genuinely cared about making the situation right. My car was originally purchased from this dealership in 2010, and I expected them to stand behind their work. Instead, I had to pay another shop to correct their mistake and was offered no meaningful resolution. Their website says, "If anything about your visit wasn't perfect, please reach out to me so I can make it right." Unfortunately, that was not my experience. I will not be returning for service or purchasing another vehicle from Moran Chevrolet. I'd rather support a local independent shop that takes pride in its work, treats customers with respect, and stands behind the services it provides.

Nick Petracca was our salesman and he made our experience great! From his knowledge, patience, and…read morenegotiation to getting me the best deal for my trade in. I am so happy with my Honda crv hybrid sport-L! Highly recommend Nick for your next car purchase.

Did not do a thorough inspection and my car died 8 miles after leaving the service center. I called…read morefor refund and they said they couldn't but wanted me to bring the car back with a tow on my dime. Even though I explained specifically that the electric problem was ongoing and took receipts to show what was done. My car lost power on a busy freeway again and could've been disastrous.

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

I found the salesman to be helpful and informative. I went to the lot without expectation and was…read morepleasantly surprised by the whole experience.

I bought a new car from here and everyone was very accommodating and nice. The staff takes there…read moretime to help whoever needs it and are very accommodating. Whenever I need to come in for a oil change the service department is always ready to help and educate me on what my vehicle may need.

The service people dismiss you if you have a problem. I have told them about an issue with my tires…read moreNOT BEING ROTATED every other oil change. I ended up being handed an invoice with " if you want the road noise to stop get new tires" . Well I did and the place I bought tires from asked where it was aligned. Told them the dealer. They were shocked that the alignment was so far off!!! Second issue, the AWD actuator was acting up. The service writers dismissed my concern, again. I had to go ride around to point out the issue!!!! Now it's a waiting game as they switch out parts........ are you serious!?!? Very unprofessional business.

We hadn't used Parkway because of all the negative reviews. So, we used Richmond and Suburban and…read morehad bad experiences at both. Never a loaner car that was promised in our contract and at Richmond a 1.5 hr repair and they kept my car for 8 days! Suburban never had a loaner either and we went there twice! Angela at the service station at Parkway suggested we give them a try. We could not be happier! Oil changes are done in a very timely manner, a repair was done in one day AND I was given a loaner! While I was there I also had my windshield replaced and they took care of everything. I had new brakes and rotars and pricing was less than other shops in the area and they did them quickly. I HIGHLY RECOMMEND. Parkway Chrysler Dodge.

I notice some reviews of this dealer are for the vehicle itself and not the sales/service customers…read morereceived. Since Parkway didn't manufacture the vehicle would be unfair to take that in consideration. My family has been purchasing vehicles here for about 10 years now and have established a great relationship with the sales manager and the sales agents, which is important to find somebody you trust during this process. For us it's Brian and Pat. They have been helpful, provided great advice on options and always work hard to find the best deal.

If I could give this place 0 stars I would…read more I had to wait nearly 2 weeks to schedule an appointment for a simple software update that was issued through a recall notice. Get there at 8 am on a Wednesday. Stand there for nearly 20 minutes before anyone even acknowledges us. Then give us a hard time that they "can't find find the appointment" and have to show multiple forms of proof that we made an appointment. They tell us they're so backed up it might take a few days. Fine, but couldn't give any ETA or provide a loaner. Flash forward to Friday. No call, no email, no text, no update at all. I try calling and reception directs my call to someone's voicemail. I leave a voicemail. No call back. I try calling back later and explain I need my car and at this point I will take it somewhere else, who do i need to talk to. Give me the same guy's name, and takes my info and says she'll give it to him and he'll call me back. Still doesn't call. So now I have to either Uber or walk to this place to actually talk to someone because they obviously don't care at all about customer service. If you read any of these other reviews, it seems like that's pretty consistent for them. If you need to service your car, I would take it anywhere but here. And if you buy a car from, them don't expect them to do anything for you once you drive off the lot.

The car was diagnosed and fixed on schedule. The repair was done correctly and there is no longer…read morean issue with the vehicle.

Dominic Ciacelli took advantage of my mother's husband. Gave them 1/2 the value of their car…read moreletting them think the trans was bad, sold them a car they can't afford, and that are known to have transmission issue. It also is a car that does not fit their needs at all. Less space and hard to get into. I will be sure to tell everybody I meet about the underhanded and predatory dealership and salesman. Proof honest car guys are gone and they are just after a buck no matter who they screw.

saw a Chevy HHR for sale on market place posted by DAN. contacted DAN to say I would take it for…read morethe listed price of $3999 if he would drop the so called DOC fees dealers charge buyers. He agreed to take my offer.i ask him for a total amount without the DOC fees. I was paying cash. when I didn't hear back from DAN I checked the market place posting an it said car sold an DAN had removed the car for sale. later I see the car was posted again on market place by a different sales person. I messaged DAN saying I still wanted to buy the car. he ghosted me. I would never reccomend this DAN or Moran used cars. they can't be trusted.

I have been a customer of Joe Ricci's since 1999. Whether it was buying a new car or over the years…read morebuying cars for my kids, now I their 30's or helping my brother purchase a car. The whole staff has been Friendly, helpful, respectful with my time and budget, and patient with my different circumstances. This recent encounter was due to a car accident. When I called and explained to Allyssa Wagner, she was compassionate and willing to help. The next person and my Car Angel, Joe Mendoza, found me 3 exceptional choices to pick from. He listened to my physical disabilities, and concerns with wanted a car to last a long time. I made my choice and financing Is underway.!! I could not be happier! Thank Joe Ricci Automotive Team Lori A Cardosi

Management Mary is rude and very unprofessional I purchased a vehicle almost a year ago. I also…read morereferred several people. Mary deflected and failed to issue the guaranteed referral stipend. This woman should not be management her customer service resolve is horrible. Jeff in sales was great very attentive and professional, Mary not so much!