Such an amazing time. Went with family for this bucket list check off. Awesome guided tour. The…read morepeople are very friendly. Supplied water and places to put your bags. Safety was their priority but didn't take away from the absolute fun of experience. Plus we got to see Amish riding by AND a calf being born on Mother's Day!!!

This was an awesome experience on such a beautiful day. Kathy and the crew are so great. Thank you…read moreagain!

We just finished a trip in and around Quebec. It was incredible. Benton runs a very well organized…read moreand fun trip with great restaurants and scenery along the way. We are not experienced bikers but the electric assist bikes were easy to use and allowed us to keep up and not feel worn out at the end of the day. Benton and Maddie made the trip a great vacation. They were never out of sight and were always available to answer questions and provide good advice about where to eat, what to see and things to do. Highly recommend.....you won't be disappointed.

Erie Canal Bike Tour…read more We spent six delightful days/five nights along the historic Erie Canal with Benton and Sarah Hart. The accommodations, bikes, support, route, and meals were equaled in excellence by the unique personal touches offered to us by our hosts. We've been on fourteen other bike trips with various excellent, larger organizations. This trip gets five stars. We plan to sign up for more. Stephen/Patricia

We used this shuttle service between Syracuse and Albany during their inaugural period of June…read more2017, leaving our car in Syracuse. The shuttle pickup and drop off location were excellent for us (an easy bike ride from our car's parking spot to the pick up - we found some free parking.) My wife and I were the only ones traveling that day. The bike rack in the trailer even accommodated the front wheel rack on my Surly Disc Trucker. The driver was pleasant; we made good time. All in all, it was a very favorable experience. If we were to ride the canal again, we would use their shuttle service.

A great company with great service. We shuttled from Dewitt to Lock 20 (Marcy, NY) in late May…read more They are wonderfully outfitted with a huge trailer for bikes and equipment and a comfy van for the humans. They handled both hybrids and a recumbent beautifully. The price was good and we recommend them highly.

Needed an adjustment to my derailleurs and expected to have to leave it on this busy Saturday…read moremorning. Nah! They rolled her back, adjusted everything within 15 minutes and couldn't have been more pleasant. The price too was very agreeable. As I walked through the store, their selection was expansive. I've historically bought a lot of equipment from Amazon but I think I'll be pushing some business their way. A new go-to for sure.

I'm on a 12 day tour of the Finger Lakes with Bicycle Adventure Club. On this Memorial Day I had my…read morefront hydraulic brake malfunction. They took my bike and bled the hydraulic line and replaced the brake blocks. They finished the bike overnight working outside business hours. I'm totally in on their professiontalism and wish to help. Thanks guys! Ray from Connecticut.

This shop has some of the friendliest and fastest service around. The minute you walk in the door,…read moresomeone is willing to help you find what you need. I hardly spend more than five minutes in this shop because they're so on top of their game. Really well stocked with a good selection of high end equipment for the discerning rider. Prices are a hair higher than a couple other local shops but the stellar service makes it worth it. The downside? The service is so fast that I don't even have enough time to look around and consider upgrading to newer and fancier components.

Terrible service. Did not ask for my freehub/freewheel to be replaced and the tech replaced it with…read moreout my acknowledgment. Not going back. Would not recommend if you like how your bike rides.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

This place is THE BEST place to rent kayaks/canoes on the Erie Canal. It is perfectly located…read moreright by the chute entrance into the canal, making it so simple to rent and be in the water in seconds. The chute entrance into the canal is suited for anyone - but especially useful for elders or those with mobility issues. But the best part of Erie Canal Boat Company in Fairport is the owner Pete. He wants everyone to love boating and get the best experience possible. First he has and knows everything about the equipment and will get you perfectly situated for what you need to have an amazing time out on the water. What really shines is his personality though... Pete is a giver and is generous with his time, expertise and enthusiasm for paddling. He not only runs the shop, but helps get you in and out of the boat and safely in and out of the canal. He loves what he does and he loves helping you get out and enjoying the canal. His enthusiasm is contagious. He is simply THE BEST!!! We had the best time this morning and can't wait to spend many days this summer out on the water with Pete's help. Just be brave and go. It's the most wonderful feeling!

We rented a tandem kayak from 5pm to 7pm (we finished up at about 6:20 because it started raining)…read more The water was not crowded at all; there were two boats that passed by us. The water was clean in some parts and not in others. There were a few large branches we had to avoid. We got a quick good lesson on kayaking before we went into the water; it was very helpful. Our kayaking journey was absolutely beautiful. We passed a whole lot of ducks. They really kept us entertained. We passed a cute park, went through some gorgeous neighborhoods. Overall, there were a lot of trees on the shore by the canal so it felt very serene. I would recommend kayaking here! :)

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.