We purchased the Multi-Lift on March 15, 2023, and I am continually amazed at how well it works. My…read morewife and I have found it to be exceptionally well-designed, rugged and highly dependable. My wife has zero mobility. She cannot stand, and cannot move her legs. The Multi-Lift has meant we've been able to drive together with her sitting comfortably in the front seat beside me. We are exceptionally happy we made the decision to buy this product. - Ron Robertson

We are writing to ecstatically recommend and review the Multi-Lift and Speedy Bar. Changed our…read moreworld and put us back on the road! Prior to finding Access, we were segregated to travelling with Dori and her wheelchair in our conversion van OR leaving Dori behind if we needed to transport livestock in the truck and trailer. Speedy Bar changed all that and allowed us to travel the country for alpaca shows! Speedy-Bar worked perfectly for our Ford F250 4WD and fits perfectly on the passenger door hinge. The Multi-Lift arrived engineered and configured precisely to fit the angles needed to lift Dori safety from chair to truck seat. I was concerned for Dori's safety lifting to the height of the 4WD vehicle and intimidated by the sling straps, but the team provided excellent training on sling/lift configuration. She was secure from the start, and the sling is well designed to wrap around her trunk and under her legs. The general purpose sling is padded well enough to be comfortable for her to sit in for all-day cross-country travel. Having just returned from a two-week, cross-country road trip (~5000 miles), we extensively used the Multi-Lift all day, every day across a range of temperatures and conditions (17F to 97F, snow, rain, etc) with no change in performance of the lift and battery. Tech support has also been amazing, with Tom's team being accessible for any questions or support via email, phone, or text. They kept us updated weekly as to estimated manufacturing and delivery timelines and consistently overachieved. Beyond the logistics, we end with the emotional benefit of this engineering marvel. Prior to finding Access, Dori was resigned to staying at home or close to home with only local 'needed' travel (i.e. doctor's appointments). Adding the truck as an option for her travel opened a world of new friends and new experiences traveling the country for alpaca shows that was not even an option to consider! Peace of mind. Safety. Amazing engineering. Ease of use. Tremendous customer support. Get one! It will open your world!

I really don't think this place is reputable, or at least not competent. I bought a big-ticket…read moreitem here and was told that since it was a medical device there would be no sales tax. Only after the delivery people left did I scrutinize the receipt and discover I had been charged $200 in sales tax. I called a different local medical supply place to make sure I hadn't been dreaming when thinking there would no tax on this device. They assured me there would not be. So I had to get back to Penn-York to have them refund the sales tax. "Gee, I can't imagine how you ended up being charged sales tax," my sales person eventually told me. I would guess either incompetence, or a hope that I would not question the sales tax, thinking I had misheard this, and everyone there could go out to dinner with that $200. He blamed it all on a computer glitch. I'd almost be willing to pay $200 just for the courtesy of not being yelled at when I called to point out that mistake. "I bill is wrong. I got charged more than I was supposed to..." I began. "I told you! If you paid with a credit card it would be an additional 3.5%!" my salesman yelled before I could explain the situation. "No, I was charged tax. I'm almost certain you told me that there would not be any tax because it was medical device." "There is no way you were charged tax!" "Well, I'm looking at my receipt, and there is a box labeled 'sales tax' and that box has $200 in it.'" Then there was some run around where first I'd get a refund check, then I was told they couldn't do that--the money would be refunded back to my credit card--and then it went back to sending me a check. At one point in the conversation I said something like, "Well, before you erroneously added $200 to my bill for tax..." and the lady I was talking to said, "How dare you say we did that erroneously! It was a simple error!" I had to say, "Lady, the word 'erroneously' means 'in error'." Gee, get an SAT review book and start studying some vocabulary words. Take my advice. Deal with UHS Home-care if you need to make a purchase.

I needed to get two stair lifts installed because of an emergency situation. Penn York made it…read morehappen very quickly so I was not stranded upstairs over the weekend. All were very professional, accommodating, efficient and cheery even on a late Friday afternoon. They clearly cared about my circumstance and for that I am very grateful.

When a 40-ft tree fell on our wheelchair van we found ourselves scrambling to find a replacement…read more We had high hopes of getting a Silverado w/wheelchair passenger mod to replace it. Although 9 hours away from our location, Rich was able to check measurements of the truck we liked for compatibility with our particular wheelchair model, but found that -- due to 4WD -- the modification on this particular vehicle wouldn't work with our current equipment. We appreciate Rich taking the time to answer questions and research those details, and hope to some day make the trip to Syracuse to find our next ride.

I've been going to United Access for years, first for vehicle adaptation and then years later for…read moresome repairs related to the adaption. From my experience they are always very responsive, reliable and do good work.

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.

It's a nice small business the owner will work Out costs…read more with you if insurances aren't able to be applied . Would highly recommend they really put the customer first

I can not say enough good things about this business and the people who run it. I had a hip…read morereplacement and we were taking my daughter to Destiny USA for her birthday. I realized that walking that mall after a hip replacement was not the best idea. I called after hours and Marie picked up. She was so kind and accommodating. She even agreed to meet me after they closed so that my daughter had enough time at the mall. Wonderful equipment, wonderful people, and just a great experience. I highly recommend this place. Thank you!!!!!

Michelle was extremely kind and helpful when I called, and answered my questions respectfully and…read morewith concern. She made a difficult experience much easier, and I will definitely be using them in the future. The only downside is that they don't take insurance.

I'm hoping the owner Miguel sees this review. In the last 6 months I have bought 2 scooters…read moremobility 101 totally over $6000. The last one that I bought Kelly didn't seem to know a lot about it! while she is show me how to use it she was having a hard time raising & lowering the tiller. She said because it is new it will b easier over time to operate using the tiller. Then I told her it should come with a bottle holder. Kelly said that it doesn't come with one. I even showed her the 2 screws that were sticking out of the tiller were the bottle holder would go. I also asked her about ordering a basket 4 the front. She said there is no baskets 4 this scooter. #one I finally after calling the manufacturer convinced her that it was supposed to come with the holder. I had called Kelly serval times to find out why it was taking so long to get. She told me don't tell her how to do her job. Finally her sales rep Dave Morrell called me & said which I had told Kelly that some how my order got canceled & he would reorder it. #2 I wanted someone to come out & fix the tiller because after 3 weeks of using it it was still very hard to raise & lower it. Kelly said that she would have to charge me $226 to have someone come out. I fixed it myself & it is now very easy to rise & lower the tiller. #3 I ordered a basket from Senior.com that has the manufacture logo on it & I had no problem getting it. I'm very disappointed that Kelly never called me back to omit that I was right & she was wrong on thes 3 things!!

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!