It's a pro that this is a 24/7 pharmacy. The staff are also nice. The main downfall was the…read moreinaccurate wait time. As a healthcare worker, I completely empathize with long wait times, and I was more than happy to circle back around when my medications were ready. However, I was told my medication would be ready in an hour, so I returned an hour later to wait in the drive thru line. After waiting in line for another hour, I was told that only one of my items were ready, and if I wanted to wait another hour the rest mighhht be ready. I left, but it would've been better if they had set up expectations from the beginning so that I didn't have to waste 2 hours waiting just to leave empty handed.

Went into Walgreens today to get some sunscreen since I have a team building thing at work. It was…read morebefore 7am and at the counter sat two employees. I noticed one door blocked off and a large sign that warned "MOST of the isles are closed off for cleaning." MOST not ALL. Grabbing a small hand basket I could see the sunscreen right in front of me. About to grab it the woman employee said firmly that ALL of the isles are closed. Okay. They why are the doors open for customers. Then the male employee made a snarky comment that "Too bad I didn't make a huge sign for people to see. Yes it was very ignorant of me to think that if they were open for business that I would be allowed to buy something. Both employees were very rude. Without saying a single word I then sat the basket back down and left. That is when the two employees behind the counter began laughing loudly and calling me stupid. Here's the thing, I rarely shop at Walgreens since it's so rachet. I mean the parking spot permanently reserved for the police is a dead giveaway that the store is shitty. Now my rarely shopping at Walgreens is now a never shops at Walgreens. There are many other stores to choose from. As far a sunscreen goes a co-worker said they would share theirs with me. So not only having a dirty nasty rachet store the employees are the last thing to finally run me off for good.

This is my go to Walgreens. The staff is always friendly and the store if typically clean. There is…read moreplenty of parking and it is easy to get to. The employees I have encountered have all been pleasant and eager to help. I come here a few times a month and have enjoyed each trip here. The photo center is nice as well. I don't use them often but have been happy with the results when I do use them.

I would give it a 0 if possible for the pharmacy. Waited in the drive through line for over 20…read moreminutes with only 2 cars ahead of me. Ultra frustrating. Will have my medications rerouted to another location. The pharmacy response time is pathetic!!!

I booked a facial and massage for my birthday. I had booked them back to back, so I arrived an hour…read moreearly to enjoy the sauna and hot tub before my facial. Unfortunately as I was pulling in the manager called the let me know my masseuse had called in sick and they could only rebook my massage to start 1.5 hours after the original time. I was disappointed, but I made the best of it and thankfully had a flexible schedule that day. I ended up ordering tea and lunch from the Tea Bar. Unfortunately the matcha was out of stock, but I opted for another green tea and the crab cake. It was raining the day I was there so I didn't end up using the pool. I really like my facial with Ruth. She was amazing and had lovely energy. I would definitely rebook. My massage was okay, but despite a few requests for more pressure, I was told that was the max she could do. I have had a lot of massages, but have never encountered that before

I will never use their spa again. Ordered a gift card for my friend and when she got there - the…read morespa had no record of my gift card - so my friend had to pay herself. They are totally disorganizied and their electronic system for handling gift cards is all but useless and disceptive. Unless you record the order number they will not honor it. You would think for such a presumably high class spa they would have a better system. Beware!

I stumbled upon here randomly, and I was happy that I got the chance to browse. They have every…read morehousehold item for you to refill your product on. From dish soap to detergent to cooking oil and spices. There is a wide range of everything. I was curious about the oils they had there. Everything is priced per weight. You can bring your own container. Love the idea of this place to help the community go green.

I have made a few trips here, and ventured here again with the child yesterday while searching for…read moreWaldo as part of Rockridge's annual event (if you are reading this it runs the month of July in 2026). You can tell the staff have lots of fun, which was shown by their placement of Waldo. Also, I generally see the same staff and I have been visiting for over a year now, so that's always a a good sign. They have a great selection of plastic free items. Many bulk items in which you can bring your own container including laundry detergent, dish detergent, face wash, shampoo, conditioner, body wash. I also believe cooking/salad oils in bulk, but have to say I didn't pay a ton of attention to that. Yesterday I tried the bulk Restorative Conditioner made by Griffin Remedy My hair LOVED it! Also purchased a tinted plastic free sunblock stick by Attitude which is relatively hard to find in stores in the U.S. (It's made in Canada). Will definitely keep coming back.

Pharmacy is so horrible! I've needed to pick up a prescription and I've attempted 3 time's in a…read moreduration of 3 days. Each time I've gone there is a note "pharmacist not on duty" and they are not open. This shows no concern for your customers who need their prescription. Walgreens pharmacy on Franklin blvd is horri

Check out can be really slow here. I've picked up photos here and things can move really slow but…read moreit's the closest location to me. I don't have a choice sometimes but just be sure you're not in a rush when coming here. You never know how long it may take.

Donald helped me and he was amazing. He knew everyone that came before me by their first name and…read moreasked them about their lives. He was alone for the night shift and was getting ready to go home soon. He was taking care of the drive through, filling prescriptions, and managing the walk up counter and he did it with efficiency, knowledge, and kindness. The whole experience made me feel like I traveled back in time to a time when people knew each other and cared about each other. I was just traveling through but I felt as taken care of as the regular costumers. I was sad to hear he will be retiring in December, even though my hometown pharmacy is in SoCal. The community will be losing an excellent pharmacist.

Picked up my online order of Christmas cards and the man that helped me was so nice! I forgot to…read moreget his name but he was a very very big tall man. Thank you for helping me and getting me stamps! Now I know I don't ever have to stop for them. Merry Christmas!

I was out taking care of Business!!…read more I got a Junk Food Craving!!! So I rolled to this Walgreens!!! I rolled in and found this place has a Huge Candy Section!!! I stocked up and grabbed a few bottles of Coke also!!! They only had one Cashier and she seemed stressed out!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand strong!!! Number 34 of the top 50 most Prolific Yelp Elites of 2025!!!

After getting disconnected multiple times, I called back and asked to speak with the Pharmacy…read moreManager. I was told the Pharmacy Manager wasn't available, so I asked to speak with any manager. The manager told me he thinks the Pharmacy Manager's name was "Lau" (he spelled it) and that the pharmacist answering the phones might be "Shemma." I told him that I had already been disconnected multiple times and was just trying to get my prescription. The manager wasn't rude, but it didn't really feel like I was talking to someone who was concerned about fixing the issue. I expected a little more urgency since why are the pharmacy staff acting like they answering calls and disconnecting them on "accident". Instead, the only solution offered was to transfer me back to the pharmacy and let them know I was waiting on the phone. When someone answered, I asked if her name was Shemma. She immediately responded, "Nope," and transferred me. I was connected to Shemma. I realized she wasn't the same person that had disconnected my earlier calls because her voice sounded different from the employee who had answered before. Since Shemma stayed on the line, I decided to ask about my medication and a possible prescription transfer between Walgreens locations. I explained that my regular Walgreens told me that if this location had the medication in stock, they could request the prescription transfer. Shemma told me, "No, I can't do that. Call that Walgreens to transfer it." This completely conflicted with what I had already been told, and I felt like I was being talked over. My biggest concern is still the employee who initially answered the phone. After one of the disconnections, I called back and asked for her name first because I wanted to know who was disconnecting the calls. I figured if the call got disconnected again, at least I would know who I had spoken with. When I asked for her name, she responded, "Sure," and the call was disconnected. This is another reason I strongly recommend asking for the employee's name at the beginning of the call. I feel like people are less tough when they know you know who they are. If you need to follow up, file a complaint, or reference a specific interaction, having the employee's name can make that process a lot easier. With that being said, I don't need my prescription to be filled here anymore. Goodluck to ya if you have to call this pharmacy.

I currently have this location as my designated pharmacy but every time I go pick up my…read moreprescription I am greeted by the rudest pharmacy techs ever. Regardless if it is by phone, in person or drive thru, they have zero manners and customer service is foreign to them

I usually expect a store such as Walgreens to always have what I need when I run out of something…read moreat the last minute. Unfortunately, it seems to be a 50/50 chance for me! My main reason is for skin care, cosmetics and supplements. They are usually pretty well stocked in all circumstances, except for a hard to find supplement that I depend upon using on a daily basis. It seems that this Walgreens, the product web site and Amazon are the only places to buy Heliocare Advanced. Dermatologist recommended, It helps support skin health and maintains the skin's ability to protect against the aging effects of free radicals. Meaning, It provides protection against the four types of radiation that can cause sun damage - UVA, UVB, visible light and infrared. Needless to say, at my age, I worry about the aging effects of the sun! I'm not much of an online shopper and prefer to actually go to a store and get what I need right away! Plus, I like to browse and impulse shop while I'm there. I'm too impatient having to wait several days to get something via delivery! So that's why I am frustratingly having to write a 2 star review, after taking the time to drive to my Walgreens and once again finding that they are out of stock every other time I visit! I assume it is a popular in store item, so why can't they order appropriately? When I do come across it, I end up with the only bottle available on the shelf at the time. To top it off, I never get asked if I need help as employees walk past me with blinders on. Other local Walgreens don't even seem to carry Heliocare and employees don't know what I'm talking about. I guess I'm forced to take the online route after all and avoid shopping here altogether in the future...