Honestly has been the best apartment we lived in. Stephen and Rayna do an amazing job creating a…read moresense of community here, whether it's throwing a holiday party in the club house for all residents and planning a friendly door decorations contest. They go out of their ways to provide snacks and coffee to the residents here. They are very communicative and accommodating as well. The property is very well maintained and well kept. It's apparent that there is care that goes into the property. Very convenient location as well. Would definitely recommend living here. :)

Great Property! The staff was amazing!!! So informative and helpful!…read more Thank you Stephen!

I have lived in the apartments at the Lakes for a few years now and it has been great!…read more I super appreciate Jessica for all her help and hard work!!

"Excellent experience! The manager Jessica is always very friendly, professional and willing to…read morehelp. The common areas are impeccable and any questions I have had have been resolved immediately. I highly recommend living here!

I contacted Crossroads for a tour of the property to possibly move into. Had a friend years ago who…read morelived here and always loved it here. I was greeted by Ashley the office manager and she has the best customer service skills I've ever encountered. Someone who knows what she's talking about and actually loves her job. My youngest son who is autistic came on the tour and he was actually the one who picked our place. There was two units available an upstairs which was chosen by my son and a downstairs unit which I actually wanted. Ashley made the whole tour enjoyable and made it feel like we were home. It's very peaceful, clean, well kept up. We just moved in, in August and already feel like we've been at home for a while now. The neighbors are so kind. If you're looking for a place to call home please check out Crossroads. You won't be disappointed! Ashley and Lynn are both a joy to chat with. FYI I feel Ashley should get a raise

We will be signing our lease again with Crossroads because we really love our management and…read moremaintenance. Lynn in the office is great at communication and staying on top of everything and Roberto with maintenance always does an amazing job. Although I wish the gate was fully around the community for better protection, I enjoy living in the complex. It is always well maintained even with fur babies around. And I LOVE using the outside grills and pool area!

This is my fourth year living at this complex. I am updating my review because we are under new…read moremanagement. I am extremely pleased with them. Sarah is the new property manager. She is professional, tenacious, resolves issues that arise in a prompt manner and is always available. Anthony is the new maintenance engineer. He is quick to respond to service requests. I have been having issues with my toilet. He had a plumber come out immediately . I am getting a new toilet today! They both have excellent communication skills. Great job guys!

Updated review: There's been a change in the front office…read more Before there was Madison and Richard. Both of whom were helpful, professional, and kind. A few weeks ago, Madison was transferred by the property management. Now a new person has been assigned, and while she is doing the best that she can, she's still only one person, and the position requires two people. It's not possible for one person to do the job of two. Sadly. it's affecting the caliber of this complex and our happiness about staying here.

I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

Great place to live. Love the environment and staff. They are always helpful and friendly.read more

Tour went great, applied for an apartment, after credit and background checks, they questioned…read moreaccounts that were closed from debt consolidation due to the pandemic and denied us. My rental & mortgage history is flawless and have the income yet they wouldn't give us a chance. Now we wait for our deposit to come in the mail. Hopefully it comes as I have read many reviews from others that they never got it and had to keep calling for status

I live here for one reason only: my 1,500 sq. ft. two-story unit. That kind of space for the price…read moreis rare in this area. That's where the positives end. The property declined under ConAm Management Corporation. SyRes Properties took full ownership and management control. Improvements have been minimal -- and the worst thing about this place is the manager, Michelle. Let me tell you about Michelle, because if you're considering living here, you need to know who you'll be dealing with. Within seconds of interacting with her, the message is clear: she does not care about you, your concerns, or her job. No warmth, no professionalism, no basic human courtesy. Just cold, dismissive indifference -- delivered with an attitude that makes it obvious she views residents as an inconvenience rather than the people funding her salary. I have kept all communication in writing -- deliberately. I met Michelle once in person and that was enough. My emails have gone entirely unanswered since February 3rd. Multiple follow-ups. Not one acknowledged. When I reached her by phone and asked when she planned to respond, her exact answer was: "I'll get to it." For concerns sitting unaddressed since February 3rd. She knows. She is choosing not to respond. Many residents I've spoken to share the same experience. She has united an entire building in frustration -- the only thing she's been effective at. What residents have dealt with: SWAT raid across the hall at 6 a.m. Stun grenade outside my bedroom door. 6 a.m. arrest on the sidewalk outside my ground-floor unit. A van nearly crashed into a corner unit at Concord Blvd/Galindo St. -- the most dangerous intersection in Concord per CPD. The property removed the large protective planters at that corner a year ago and never replaced them. It was only a matter of time. Multiple units flooded since Christmas Eve, including sewage backup. Frequent water shutoffs in both buildings. Garbage overflowing from dumpster rooms. Homeless individuals accessing vacant units and common areas. Drug activity in stairwells. Vehicles vandalized and stolen in the garage. One tenant's Kia was stolen and totaled in a widely-publicized incident. Garage gates malfunction regularly. No landscaping for three months. Dog waste accumulating. Weeds everywhere. The property is visibly deteriorating. The property advertises itself as "safe and secure." Make of that what you will because it's anything but secure. There is a regional manager on record named Amanda -- though whether she actually exists is debatable. She has been copied on almost every email since February 3rd and has not acknowledged a single one. She may be a regional manager. She may be a figment of my imagination. At this point I cannot tell the difference. If square footage is your only priority, you may find value here. If you're expecting responsive management and basic human decency at the front office -- look elsewhere.

The office staff, Pablo and Miss Michelle, and the whole maintenance staff are so awesome!!! I was…read morea bit concerned when I first moved in, but they turned everything around. They accommodated me 100% they are so kind and helpful. Miss Michelle is what this company needed big time because she takes her time and make sure that her tenants are comfortable and happy and I appreciate that Pablo too. The maintenance men are on top of whatever needs to be fixed right away without delay. Love it here

I moved into Briarwood Apts in June 2024. I looked at several complexes in Pleasant Hill and…read moreConcord. Charlene the manager is awesome. She showed me a 2nd floor unit as there were no first floor units available. As soon as she had a first floor unit she called me. None of the other complexes called me back. The application and move in process was easy. Two weeks after moving in my toilet backed up. They had a plumber out immediately who found roots in the pipes and fixed the problem. I required knee surgery 9/6/24. The staff, Charlene, Nino and Allen have been amazing and incredibly helpful to me. They told me to just put my trash at the front door and they took it to the dumpster for me! The laundry room is clean. The rent is reasonable. I love living here. It is quiet, I feel safe and have made friends with a couple neighbors. They had a chicken dinner for all 64 units and it was easy to meet other tenants. I highly recommend this place!

Could NOT wait to leave the presence of the rude and condensending manager! Wish I had made note of…read moreher name but that may have been an intentional mental block. I rented nearby but will avert my eyes of this place. BTW...dont trip over the overgrown bushes