I've been working with Rob as a customer for several years. He doesn't use smoke and mirrors during the sales process. He's honest and tells you what he can and can't do. I like that straightforward sales approach which is why I've purchased a Sea Doo and Polaris Ranger through him. I highly recommend asking for Rob when you are looking for your next recreational toy :) read more

Responding to customer inquiries and needs i'm trying something simple as taking care of your bike through a service maintenance plan and getting it updated when the bike changes. read more

Update to add that they claim today that I was asking them for a used white chief. Funny, because I looked for a CHALLENGER specifically for a month before buying elsewhere. read more

My wife and I have bought several machines from woods specifically DZ he's an awesome person to work with not pushy at all and got us exactly what we wanted for our trade and our new CanAm HD10 limited. Kelly in finance was just as easy to work with not trying to force service plans or extended warranty packages on us and the paperwork was a breeze. I shop around for the best prices but I always wind up at woods whether buying parts or machines prices and customer service can not be beat. Nick in parts is always helpful as well. read more

Woods Cycle Country - 2025 CanAm defender HD10 limited - Motorcycle Repair Near Me - New Braunfels, Texas

Purchased a new 2024 CFMoto Uforce 1000 XL. Wanted to do a review after a few years of owning it. 650 mi. 125 hrs. Overall it is a great machine. Easy to get parts on line and maintenance is no problem. Oil changes are easier once a spin on filter is installed. Swapped out the cheap air filter with a UNI filter immediately. I use it to work around the property. It has been reliable and not too many problems. Woods Cycle delivered it without any grease in the bushings or wheel bearings. Luckily I don't ride in water or mud. A few bolts were also missing from the skid plate. Also, I don't think the original Chinese coolant was flushed out and replaced. So, make sure you double check that they grease everything and replace the coolant. I noticed coolant leaking from the water pump housing recently and believe it's because it had cheap coolant in it. Replaced the seal and flushed out the coolant and replaced it with quality coolant and noticed the difference in cooling right away. Replaced the brake pads with Traild pads after 2 years and immediately noticed the difference. Everything else works fine, no other issues so far. I'd recommend CFMoto Uforce and Woods Cycle but just make sure they don't forget to double check the grease fittings, wheel bearings, coolant, and all bolts. read more

Was there early on a weekday. Stood in front of the dealership looking for 15 minutes, nobody spoke to me. Stood in the reception area, nobody spoke to me. I asked to have a salesperson paged. I was shown a couple of vehicles of interest, and my questions were answered. I was told my intended trade was not worth much sight unseen( rather insulting), and not even encouraged to bring it in for a better idea. I was interested in a used vehicle, told them I have tier one credit and asked about financing and was told not worth it- rates too high, but that is everywhere. No interest to talk price because I was told the vehicle of interest would sell itself. There was no inclination to make a deal at all. No offers were given or asked. Seemed quite content to resume swigging coffee and watch me walk out the door. Really unpleasant experience-particularly for an elective type purchase. (65 yo male, neatly dressed, driving a brand new car- not some kid) read more

Ok, first of all, I only deal with the Indian Motorcycle side, so that is what this review is about. (but something tells me the whole shop is going to be the same) Adrian is the man! I bought lower fairings for my 2022 Indian Chieftian Darkhorse, after he verified it was the correct part number. Once I got them, I realized I may have the wrong crash bars. I called and Adrian not only helped me figure out the issue, but sent me video of the correct bars so I can see the difference. Total time from when I initiated the phone call till the resolution was identified, 10 minutes. Every time I call the Indian side, whether it is sales, service, or parts, they go above and beyond. Mr. Woods takes very good care of his employees (family as he calls them) and it shows. They love what they do and they love to help. The products speak for themselves, the customer service is SUPERIOR! read more

I will first start with admitting that I have never purchased anything nor set foot in this store. However, I will say that working with them while looking into ATVs for my kid, they have been the quickest to respond and more importantly, most transparent. I'm in Central Texas. My closest dealer, initials R.N., just had plain terrible communication. Never texted or called back. Another dealer had very good communication but out the door prices were not transparent and often left out title fees etc. Meet Woods Cycle Country and Tyler - fantastic communication. Want an Out the Door Price, sure! They will email you a line item summary of every charge. No hidden fees, no accidentally left off charges, just the out the door price. While I may not be getting anything at all. If the time ever comes again, I will heavily consider them as they have been, by far, my favorite dealer. Quick communication and 100% no BS transparent pricing. Special shout to Tyler who's quick to respond and who even responded on days the dealer was closed. For the record, I did not expect a response until they sometime after they opened( conveyed the same). But received one anyway. I felt that Tylor was transparent and honest. read more

Bought a UTV from Woods and Tyler was my salesman. Everything went very smooth and the paperwork was fast. I would definitely recommend this dealership. read more

Worked with Chad, Tyler, and CJ to purchase a Yamaha. Great experience very fast simple quick and easy process, very fair on pricing and very in and out. Will definitely come back here for all gear and bike purchases in the future. read more

Woods Cycle Country - Motorcycle Repair Near Me - New Braunfels, Texas

A far better experience than buying a motorcycle in Austin. Chad helped a lot and was extremely responsive. Customer service and the Service department is also great. read more

Knowledgeable folks, good selection, but their service dept sucks. Refused to work on a 13 year old Polaris Ranger 800 Crew purchased and serviced there because "Parts are hard to find"! BS. I know folks with 1950's cars/trucks that can find parts. read more

I have had one bad experience at this location, but it was with the salesman. I feel that he lied to me other than that. Their service department and help have been amazing. Two years ago was stuck out of state in the mountains having problems I called and was finally able to get through to one of the service man after a little bit of a struggle and they were able to help me reset my machine and get it working. I'm sure all dealerships will show some sort of problem to somebody but overall I would definitely recommend this place. read more

mechanics are awful. they left a bolt off the frame that rattled until I replaced it. And they used the wrong bolt to adjust my gear lever and now that bolt will never come off. no good read more

We have purchased several bikes from Woods. I have also purchased at other dealers. Woods has what feels like a "no BS" policy. We were never pressured. They provided all quotes in detail. I want to give a special shout-out to Michael Turner on the Indian side. I was researching a bike at another dealer. Something seemed "off" about the fees. My wife suggested we call Woods. Michael immediately answered a ton of questions and gave a quote that was clear and far better. He then spent a bunch of time working on the bike to make it perfect. The finance folks have the same attitude. That is the type of service that will result in repeat business. read more

One star on customer service. I Purchased a 2021 maverick two years ago from Woods Cycle. Two years later, we Had to take the Maverick back to dealership for 1000 mile service and minor body repairs over two weeks ago. I Gave their account manager the insurance claim information a week in advance prior to the dropoff. She failed to reach out to State Farm to discuss the differences in labor cost to cover the claim estimate except to ask me what am I going to do about it? TWO WEEKS and NO activity or updates...NONE except to tell me that there would be a charge of several hundred dollars to give me an estimate for repairs when I had already submitted the claim number and the detailed insurance repair estimate. Does this sound like great customer service to anyone in this industry? Not to mention I have been a long term customer and spent thousands of dollars in equipment purchases for the last 20 years! We haven't even turned a screwdriver yet on this side by side repair and there's NO communication! This is a perfect example of "ignore the customer after the sale"! read more

These guys don't wanna sell bikes, and all the bikes are all located in the back n they don't really care enough to wheel n deal so....

By FAR the best customer service I have ever received. I ordered a JetSki and had to wait three months for delivery because they're so hard to find right now. These people answered any question or concern I had throughout the process without any sort of attitude (which is hard to find nowadays). From the salesman Matt to the serviceman Roland to the parts specialist Nick and even the owners dog, I couldn't be happier. The communication was impeccable and I'm extremely happy. Their explanations and recommendations for a first time jet ski owner was very helpful and they made the entire thing a seamless process. I for SURE will continue driving an hour and a half from home to keep coming here for service and any future purchase. Very VERY happy. Highly recommend. read more

Woods Cycle Country - Seadoo rxtx300 - Motorcycle Repair Near Me - New Braunfels, Texas

Great customer service here. Knowledgeable staff in the parts department. Also very helpful when you're looking for just the right thing for you. We went in for parts the first time. Simple stuff and Joe in parts knew exactly what I needed. The second time was to buy two new helmets. They didn't have our size in stock but they ordered it and we picked it up within a week. It's always a good vibe and it seems like every time we go in here they hit the gong for another bike sold. read more

Service department at woods is on the ball. I've owned my seedoo less than a year. I had a problem starting it. It ended up being my battery. They replaced it free of charge and I was on my way. Thank you Pierce for the awesome customer service. Building relationships is what makes woods special. Bobby in sales aces well. read more

Purchased my Royal Enfield Interceptor 650 from Wood Cycle country on June 3rd, 2023. Huge, well stocked, clean and organized dealership with a huge selection and courteous staff. Spot on communication from the get-go with Caleb Barrett as my excellent sales consultant, he made the process to purchase so easy and stress free, coordinating my arrival from Northern Texas and having the bike ready for pickup on the showroom floor, just built out of the crate, sparkling and brand new. I pre-arranged my own financing with my credit union and everything else with Caleb by phone and text before traveling to the dealership, total out the door price the motorcycle was transparent with all taxes, registration and fees disclosed and itemized up front; no surprises when I arrived at the dealership. Caleb assisted me with getting the motorcycle loaded into the back of my truck and tied down appropriately for the long drive back home. The dealership has a platform ramp where the bike can just roll straight across into the bed of your pickup. Caleb was a consummate professional, cordial and polite. Chris Reyes in parts is another outstanding individual I met. While my paperwork was being ready for purchase, he showed me his personal Royal Enfield GT650 with all the farkles he installed, absolutely stunning looking motorcycle with the sound emanating from the aftermarket exhaust system installed best described as a rumble and bark that is fruity and ferocious music to the ears from the 270° crank twin cylinder motor. Here's the kicker though, Royal Enfield had a promotion that did not get much broadcast/air time, I certainly didn't know about it and I am fairly good at doing my research before purchasing a vehicle, and the dealer did not have the information yet at the time I purchased my motorcycle. Chris called me two days ago to let me know how about the promotion they found out that I had no knowledge of; the promotion was a sizable amount of Royal Enfield parts accessories for the motorcycle I purchased and offered to hold them at the dealership for me to pick up If I wanted to drive back there, or to ship them to me at current UPS rates. Unfortunately as much as I'd like to go to the dealership again to look at all the eye candy on the floor, it is a wee bit too far of a drive to pick up accessories - I opted to pay for the UPS shipping at cost. Chris had UPS pickup the accessories from the dealership yesterday and they are already on my doorstep today; wicked fast and efficient. Before anyone complains that it was not fair that I had to pay for shipping for the accessories from a promotion the dealer did not have full information on at the time of purchase, I will just say that the accessories are valued about 7 -8 times more than I paid for the UPS shipping. Chris did not have to contact me to let me know about the promotion and accessories almost a month after I purchased the motorcycle, I would have had no idea and then none the wiser as I am completely satisfied with the motorcycle as purchased and have not been conducting any more research into it after I purchased it. That ladies and gentlemen is the most rare and highest measure of integrity, exceptional customer service and a business truly earning your business. This is why we support family owned businesses versus corporations. I absolutely will be buying my next motorcycle or any other power sport vehicle from Woods Cycle Country, and you should too. Bravo! read more

Woods Cycle Country - Royal Enfield Interceptor 650 - Motorcycle Repair Near Me - New Braunfels, Texas

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The best powersports dealership in the state! Your one stop shop. Family owned and operated.

I will make this simple and to the point- I had a really good experience with Woods Cycle Country; I called up, dealt with Ryan in sales, who was friendly, knowledgable and enthusiastic, followed through with what he said, and made the bike purchasing experience easy and painless. They worked with me due to some logistics issues due to COVID (delivery, etc) and I have no complaints. Finance guys were easy and to the point, and the entire experience was the easiest I have ever had buying anything with two or four wheels. Good job guys and gals! read more

Forgot to mention on that oil overfill. This bike only holds 1.7 L so half a liter over filled is a lot.

Woods is the only place to shop for UTV,ATV, and motorcycles!!! This place has it all! This was our first time to buy a side by side UTV. Walked around for a short time and Brendon was the best salesman ever! Not pushy, caring about our needs, had a passion to help the customer but not making us feel pressured to buy. We looked around, the we drove to another dealership... needless to say... Brendon cool attitude made us comeback to woods to buy. The finance department was amazing, fast and affordable. This is the only place to shop! Brendon thank you for your support we will be back! read more

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I purchased a 2022 Can Am Ryker 600 from Woods Cycle Country a few days ago from Matt and had a great purchasing experience. He was educated on the product and was quick to answer any question I had about the product without hesitation. Nick helped me out with picking the gear I'd need to best suit my needs and was very informative as well. I'm a first time purchaser and buyer so he made sure I was best set up to be as safe and visible as I could be. The service department was also very clear and precise about what the break in period was and how to go about it. The finance department was swift in getting me approved for financing and getting everything signed in a timely manner. Even the woman working the reception desk was an absolute gem. All in all Woods Cycle Country is a great establishment for any buyer to purchase their next adventure from. Just ask for Matt in sales and Nick to help with riding gear and you should have nothing but excellent guest service. read more

I just picked up 2020 Kawasaki Ninja 1000SX during the COVID crisis. The team was very responsive and exercised the utmost safety precautions. The Door is closed/locked and they only see one customer at a time. We conducted the deal over the phone and I came and picked it up -all with social distancing. Daniel, my salesman was outstanding and responsive. Greg my finance guy made the deal quick and painless. After the sale there was a miscommunication on warranty. They owned the problem immediately and made it right. I now have and extra year of warranty from Kawaskai that is not usually offered. Great team, good ethics, and awesome experience. Price was competitive! read more

Woods Cycle Country - 2020 Kawasaki Ninja 1000SX - Motorcycle Repair Near Me - New Braunfels, Texas

This place is awesome! Shopped for a FZ09 all over San Antonio and either the sales people at other stores didn't think I was going to buy a bike OR no one would come out to talk to me. I called this store to see what they had. Right off the bat they gave me a price $1,000 lower than anyone in San Antonio. Drove the hour drive to find the best customer service at any motorcycle store. Nick in sales was incredible. Not only did he answer every question I had, he drove an hour to pick up my trade and then delivered the FZ09 at my home. I can't say enough of this store. Glad I made the drive. They have a customer for life! read more

Woods Cycle Country - Motorcycle Repair Near Me - New Braunfels, Texas

We purchased a Polaris Ranger 1000. Overall I give it a. A-- the one thing about the Polaris Ranger is the transmission. It is a horrible design. It is a hydrostatic transmission and you have to put it in gear and he's down on the accelerator until the transmission engages. Absolutely horrible if you accelerate a little too fast the gears will grind it will not engage. That's the way the transmission is designed and what they tell me. Absolutely horrible. Other than that I would say the Polaris Ranger is excellent. read more

I've been to plenty of cycle dealerships/shops throughout my life and this was by far the friendliest. Great selection of vehicles in there and the service they did on my bike was fast and top notch. I'll be back! Donna in the service department is super cool and if I had the money I'd buy another bike from Chris. read more

Great prices but horrible sales management. Paid cash for 2 watercraft a week prior and was laughed at by the sales manager when I questioned why 1 watercraft could no longer be sold to me and why it was taking over an hour to sign paperwork on something that I had already paid for a week earlier. read more

Rob told me for the past 14 months he was going to EARN my business and today he did!! Rob worked very close with Blake and together as a team Woods Cycle more than earned my business. Our family decided we needed a New Polaris Turbo S and Rob made it happen. Thank you Rob for your efforts and not giving up on us! Great job guys!! You guys have now earned our loyalty for years to come !!! read more

Woods Cycle Country - Motorcycle Repair Near Me - New Braunfels, Texas

If you want to buy, talk to Rob Edwards :) Got finance approval on their website two days before, rode up with my trade-in and title, took a test ride, and went home the *same day* on the cycle I wanted. They worked with me to get the numbers on my deal manageable, even threw in some snacks (and not just free water, although they were generous about offering that as well) when things took a little longer than expected. Also a shout-out to Blake, thanks for helping to make my buying experience pretty painless :D Service and Parts/Accessories staff was very friendly and helpful as well. Will definitely be going back - I have a couple more things on the wish list :-) read more

I own several motorcycle's from BMW's to antique Honda dreams to Buell and Harley Davidson's and Ducati's / MOTO GUZZI's and MV Agusta's. Andrew and the guys can always get what I need no matter what the brand. Most knowledgeable guys in the business. Love that shop. read more

My first visit to this store and my last. I walked in today to purchase 2 Shoei helmets, but came out empty handed. Upon entering the store, i wasn't greeted, managed to make my way around the whole store without even being approached to see I had been helped or need any assistance with anything. I observed many sales associates sitting down on their phone's and even talking amongst themselves, little to care for customers. After 10 minutes inside with still no one assisting me, I ended leaving. Prior to departing I did mention to the lady by the front door, that their establishment has to be the worst in New Braunfels for customer service. I'm glad I didn't purchase anything from this place! All the employees are seriously doing a disservice to the owner. To many consumers, customers service is at the top of the list on why they return. Unfortunately, this place has seriously missed the mark. So warning to the community and future consumers, don't expect any customer service from this establishment! read more

Nicolas Secrest was extremely helpful in assisting us find a riding jacket, He "sized " my wife jacket much smaller than we thought and not only did it fit perfectly she was excited it was smaller!!! Store was clean and we were greeted promptly when arrived. They had a large inventory of jackets and accessories to choose from. Highly recommend. read more

This place is the best. I purchased my first bike in Feb at Alamo Cycle Plex. That place is the pits. Over 3k in fees for a 2k bike and trying to sell me a 5k warranty package. Now Woods, whoa. Extremely nice staff. No pressure. Even after I bought my Enfield, I still received texts form the salesman, I think Seth, I'm bad with names, and ask how my bike is going. He was very informative on my bike and answered all my annoying questions. Will be going to them when it's time to mod this thing out. Thanks Woods Cycle!! read more

I recently purchased a new R1 from Woods. Daniel Zamora was absolutely amazing to work with. He gave me the deal I was looking for and made the purchase fun and easy. What has really impressed me about Daniel is the service he has provided to me after the sale. I had an issue tracking down a payoff check for my bank and he helped me resolve the problem. There are some who work in sales that could have cared less about what happens after a purchase, but he is not one of those. I am a motorcycle and watercraft fanatic, and he has earned a customer for life. Big thanks to Daniel and the guys at Woods!!!! read more

I've done business with Woods in the past but on my recent visit they really went above and beyond. I'm rebuilding a Harley Sportster and needed to get my tires mounted and balanced. Not only was the price significantly more affordable that HD, everyone in the service department was extremely friendly. A huge shout out to Ryan who was very knowledgeable and effectively communicated the status of my work order. Other businesses can learn a lesson from these guys. I will be back for my next motorcycle purchase or of I need service on my current motorcycle. read more

We bought jet skis and could not be happier with the service we received. Matt was fantastic! He went out of his way to get us exactly what we wanted. I can highly recommend working with him. read more