Exceptional service and truly kind, friendly staff. I stopped in while traveling on I-90 with a…read moretire that wouldn't hold air and was in a real pinch. Monroe Auto Service and Tire Center took me in immediately, no questions asked, and got me back on the road quickly. This is the kind of customer service you don't forget--professional, efficient, and genuinely caring. If you're ever in need, this is the place to go. Highly recommend!

These guys are excellent mechanics. The shop needs more attention and appreciation pumped into it…read moreby the owner.

George has been fixing my vehicles for over 20 yrs. He is a rare breed of honest mechanics. He says…read morehe isn't there to rip people off and he lives up to it. He is honest and only fixes what is wrong without charging the astronomical labor charges that other places charge. Thank you George for taking care of all your customers!

Had shocks put in in October Was driving Saturday and something broke in rear check shocks was…read moreloose called Fitzgerald Family ties rt up Left a message and Ayden return my call rt away told me to bring it down Monday, and they would figure out what happened.It was nothing that day did\nThe top wing nut had snapped. They ordered part and fixed it Thank you so much he is the owner will keep bringing my vehicle back. 5 stars all the way.With the customer service

Very pleasant experiences with this business. I recently had…read morean exhaust system replaced on a commuter car I own, and have had wheel bearings replaced on a pleasure car which I own. Both experiences were very good. The exhaust system was for a Toyota Camry. The service was great. Very friendly and helpful staff at all levels. Very reasonable hourly rate, lower than most dealerships by far. The staff even dropped me off at home after I left the car with them and offered to pick me up when the work was completed, or even bring the car to me at home. Almost unheard of these days. The work was completed on time, and the cost was right in line with the estimate. I cannot think of a single negative aspect of this experience. The previous car with the wheel bearing replacement was a Mercedes CLK320 convertible. Despite the car being a little less familiar, the technicians had no problem finding the correct parts and materials to complete the work in a timely manner and correctly. I am having another vehicle looked at by them next week and I have great confidence they will be thorough, the work will be done correctly the first time and the cost will be reasonable. It's very nice to be able to build a relationship with a trusted locally owned repair and maintenance facility. I recommend this business with complete confidence.

I spent $800 on new tires at Tallsman Tire, only to have them ruined within a month because of a…read morebad alignment. As someone who isn't a car expert, I assumed an alignment would be included--or at the very least, that someone would mention it when I was making such a big purchase. But I wasn't even asked. When I went back and explained what happened, hoping they'd help or offer some kind of discount on replacement tires, they basically shrugged and told me it was my fault for not getting an alignment. No help. No ownership. No offer to make it right. Just, "you should've gotten an alignment." If this is how they treat their customers, I'll gladly take my business elsewhere next time--and I'd recommend you do the same.

Always great service and prices guaranteed. A $14.95 oil change and tire rotation is always…read moreavailable if you mention Yelp.

I love these guys. I'm here right now petting their dogs, enjoying a coffee and saving about $1000…read moreon a brake repair for my 30,000 Audi (holy cow the dealerships know how to charge for brakes) Thanks so much Art, Brenda and team. You guys are awesome and you really know your stuff when it comes to repair.

The service and staff is amazing. Had a little incident and they got my car right in an going in a…read morefew hours. Great quality work for sure. Highly recommended!!

Great people excellent service. They went above and beyond to help my wife and myself, when our…read more2012 vw tdi toureg blew up. I wouldn't hesitate to take my business to them or recommend them.

Just mention your AAA card and get 10% off of labor! Just make sure to mention it every time BEFORE…read moreyour purchase! This was my second time here for my VW and my family has been coming here for a year now with 3 other vehicles. So glad we found this place! And when you check into yelp, they'll honor the special product that you get when you check in! They're helpful and polite and take time to get to know your vehicle and what you're looking for. Five stars!

Let me start by saying I highly doubt Ed will ever see this review, and I don't think he spends his…read moredays worrying about what people on Yelp are saying, but I just wanted to share a story about my interaction with him. I drive a fairly new car, only 4 years old, and low mileage. My son and I were driving to Cooperstown, NY to see our favorite baseball player inducted into the Hall of Fame. We got about 15 miles from Cooperstown when the back, passenger side wheel area started making a horrific noise- and I mean horrific. Steel on steel, such a loud pitch that every dog within 50 miles probably heard it. I'm fairly handy, so I look in the trunk of my BMW for a jack and there isn't one. Great. I crawl under the car and feel around and everything feels right and tight, the disc doesn't have grooves and the pads are tight and they have plenty of pad left. I inch the car forward- same noise. I knew I had to call for some help. I called AAA, the first time since I became a member that I have to use the service and I'm thinking "This is now worth it!". Then I get put on hold for 40 minutes and finally told to go to the website for help. I go to the website and after 20 minutes of going in circles (the questions the site asks did not pertain to my needs, so I was stuck in a loop), I call back and wait. I finally get someone and they tell me it will be at least a 4 hour wait. Now, I'm sitting in the middle of nowhere, 15 miles from my hotel and literally nothing within 5 miles. I call around to local shops and two of them tell me they are too busy and don't want to mess with it. One of them gives me the name of Ed's Repair Shop, so I call and I get Ed's lovely wife. She says "I bet AAA told you it would be 3 hours"- and she was almost right. I told her my story, stuck on the road, no place to go, 500 miles from home, etc. She says let me see if Ed can take you, and warns me that parts will be hard to come by, which I understand. Ed agrees to take a look at the car and they are sending a truck. About 30 minutes later, a tow truck shows up, much to my great relief, and I ask the driver's name and he says "I'm Ed"- cool, I think- I have the man himself here to help. We let Ed listen to the noise himself and he agrees, something has to be really wrong, so we get the car on the truck and he asks if we need a ride. Sure enough, this incredibly nice man took us all the way to our hotel AND helped my son carry our bags in while I was checking in. I wanted to strangle my kid for letting Ed, at least in his sixties, carry our bags, but my son said he insisted. Ed drives off and says he will be in touch- this is around noon on Sep. 7th. My son and I finally found a ride to downtown Cooperstown (five miles from our hotel) and hang around there for the day. At 4 pm, Ed's wife calls and says something had been stuck in the wheel and when he took it off the truck it fell out and the car is fine. I'm so relieved I could kiss her! The last thing I wanted to do was have to wait for parts or have the car towed far away, etc. She tells us that Ed will come and get us (!!!!- this does NOT happen in Ashburn, VA I can promise you that) and sure enough, 30 minutes later, Ed rolls up in my car (test drive) and takes me back to his shop to settle up. Let's just say he didn't charge me much and I hope to be reimbursed by AAA for the towing portion of the bill, but I have to say this is one of the best experiences I have had with people in a long time. Sometimes we start to lose faith in people- but people like Ed and his wife absolutely restore your faith. You won't meet a nicer, more honest, and delightful couple than these two. They just want to help people. I told Ed he was my new hero and I meant it- the man lives life the way he wants, and it's clear he likes helping people. People like Ed and his wife are the kind of people I strive to be, and I have some work to do in that area, but I also want to live in an America full of people like them. My deepest and sincerest thanks go out to you two, and I'm so glad we got to meet. I'll remember you forever.

I was traveling through the area (about 3 hours from home) when my alternator failed on me. I…read morestopped in expecting the worst - not being from the area and essentially "at their mercy" - Dave the owner, checked out the car, confirmed the issue, ordered the part and they got right to work. His service was friendly, speedy and professional - not to mention quick. They brought my car in immediately and got right to work. I couldn't have asked for a more pleasant emergency repair - if they were closer to me, I'd make them my go-to repair shop. While I'm not thrilled I had to make an unexpected stop, I'm happy I decided to go here to get it done. Thanks Dave for your help!