General Manager Holiday Inn Greenbelt…read more7200 Hanover Drive Greenbelt, MD 20770 I am writing to formally file a complaint regarding a very serious incident that occurred during my stay at the Holiday Inn Greenbelt on the evening of May 13, 2026, between approximately 8:00 PM and 9:00 PM. During our stay, another guest entered our room using a key that had been issued by the front desk. At the time, my girlfriend was in the process of dressing, making the situation extremely alarming, invasive, and unacceptable. This incident represented a serious breach of guest privacy and safety. After the guest exited the room, he returned to the front desk and spoke with a male employee working there. I immediately attempted to express my anger and concern regarding what had just happened, but I was dismissively waved off with a hand gesture. The employee then stated, "I gave him the key, everything's okay." That response was completely inappropriate, unprofessional, and showed a disturbing lack of concern for the seriousness of the situation. As a result of this incident, my girlfriend was extremely uncomfortable and had difficulty sleeping throughout the night. The following morning, on May 14, 2026, at approximately 9:10 AM while returning our room keys, I again addressed the matter with the front desk attendant. Her response was that she was already aware and that the employee "made a mistake." Unfortunately, she also displayed an attitude that came across as dismissive and unconcerned, which only added to our frustration. This experience fell far below the standards of professionalism, safety, and customer care that guests should reasonably expect from a hotel operating under the Holiday Inn brand. A hotel issuing a room key to the wrong guest is a serious security failure that should never occur. I expect a formal apology regarding this incident, as well as a full refund for our stay. I also strongly recommend that management review security procedures and camera footage related to this matter to ensure accountability and prevent similar incidents from happening to future guests. I look forward to your prompt response and resolution I GOT NO RESOLUTION

This place is HAUNTED I SWEAR, there is mold all in the bathrooms, the faucets and toilets flood. A…read moremysterious person showed up to my door at 12 AM whispering and mumbling to us, she was almost definitely a SKINWALKER, I don't know what happened, also randomly there are knocks, everything is rusty and run down, do not stay here, pick ANYTHING else in greenbelt

Okay we're back again. Consistency is key. I'm giving a 5star because the renovations are done,…read moreeverything is always clean, and everything is nice, customer service is still great (Mercedes is who has been awesome this last trip) and I love the have added a bar to the lobby!

I am going with 5 stars here! Friendly staff, clean rooms, and good service. I stayed here a total…read moreof 3 nights/4 days at this location. I had two nights in Room 505 and then booked an additional night here in room 634. Rooms were a bit dated but spacious and comfortable. Sturdy and functional furnishings. Rooms had microwave, full size ironing board, minifridge, and direct TV. Slept well all three nights. Good water pressure and plenty of hot water. Breakfast buffet was OK, only did one morning. The hotel was sold out all nights as there were so many kids there for a DC school trip. Other than jam packed elevators and the noise of excited kids it wasn't bad. The hotel staff appeared to do an amazing job with being at full capacity and balancing the guest activities and conference spaces. I read some of the reviews prior to booking here and I found my stay to be great. As a diamond member I travel a lot and I was more than pleased with my stay. I did lose my air pods while traveling so if the hotel finds them in one of the rooms and reads this, send them my way please. I called and spoke to the front desk but this was totally a me thing and not on the hotel. I would absolutely stay here again if out in the Green Belt or College Park, Maryland area.

This hotel is in need of a makeover. The building is old and the elevators even older. There were…read moreonly two that I saw partially working and the length of time you had to wait on them was ridiculous. There was a long line for check-in. When I checked in. I was assigned a room on the 10th floor the tv didn't even work. When I called downstairs and informed the front desk. She said she was sending up the engineer. Of course no one came. So I had to spend the evening with no television. At the rate I paid. I don't appreciate not having access to my television. They also have the nerve to put an additional $100 hold on your credit card. Which I was informed at the desk. This is not a car rental. Just having my credit card info should be enough. They need to follow up on their service requests and not rent out rooms with non functional televisions. I would not stay here again.

Here for a conference! I didn't stay here but stayed close by and drove in daily for the event…read more It's a great conference space. Organizers and staff were great. My big complaint is that the staff did not clear the dishes after lunch. Timing was off and we went through two sessions with dirty dishes in the tables. I enjoyed the location. The lobby and open meeting and shared spaces were great. Look forward to the next trip through and will grab a room the next time I am in for a conference.

We enjoyed a fine stay here. The room was spotless and spacious. The bed was comfortable…read more Everything in the kitchen worked! Everyone we interacted with was helpful and gracious. There were no carpets in our room, with tile and laminated surface instead. This was a nice pleasant change. I would like to call out and thank Wendy, who I didn't know was the manager when I interacted with her. She was pleasant, professional and helpful. Thanks Wendy! The unique funny part of our stay was the Oscar Meyer Weiner Vehicle was in the parking lot, all the way from Wisconsin! We got some pictures and selfies just for fun! Too bad there weren't free hot dogs for everyone! Life is good with a smooth stay!

We are a group of 11 staying for a long-term visit, and this is our first time in the United…read moreStates. The hotel has truly been exceptional--clean, comfortable, and incredibly welcoming. Every staff member has been kind, attentive, and supportive, making our long stay feel easy and enjoyable. We are deeply grateful for their warm hospitality. This hotel has exceeded our expectations, and we will definitely choose to stay here again next year. Highly recommended!

I've tried this location twice, and each time it was SOMETHING. Something that will stop me for…read morecoming for a third time. At the first stay, the curtain in the room was nasty (see picture), along with I have a terrible break out the following morning of my stay - no idea what this was about. Why I stayed here again?... something is wrong with me too, because I stayed again for another night & this time, different room - and it was NOT completely clean. Why is there an old washcloth and some sex game card still on my hotel floor?...unacceptable. ADDITIONALLY, as others have stated.. what is advertised, is in fact.. not included. The Starbucks is in fact, not opened.. some rooms do not include a simple microwave, etc. The common area/breakfast area is all within the same vicinity. "Breakfast" would be nothing but some apple and orange juice, hot bar of only tea hot water & coffee, and that's about it - just bagels, fruit & water. I will not be staying here for a third time.. they've done enough damage. The only reason this place did not receive 1-star is because the inside balcony was a nice additional. From the outside and far away, the hotel is appealing (see pictures).

Honestly, I had a pretty good day. I would say the breakfast is I forget the word for it but it's…read morethe smaller breakfast that doesn't come with much but you can buy the bigger one. There's an older lady with pink hair that worked in the morning and she found a way to make every single one of my request into a problem/debate. Definitely is one of the Karen's of their did not enjoy any encounter with her. She is rude and not good at her job and the way she treated other workers. There was just disrespectful. Other than that experience, everything else was pretty good.

Very outdated hotel they will tell you're a liar and hang up the phone on you. First of all they…read morewaived my early check in fee at the desk because im a loyalty member. Week later left a review Helen Lyons didnt like the review so there goes my card being charged without notice or receipt without having corporate asking them to send it to me. Hope no one has an issue because she is very rude to deal with.

Did not pay for a room or spend the night. Attended an event…read moreheld in one of the conference rooms. Room seemed spacious. At least 200 - 300+ attendees. Hotel seemed clean. (Conference room / bathroom)

The hotel staff and room itself are fine: the room size, the bed, the bathroom. Although the…read morecurtains were automatic and we couldn't quite figure out how to control them. We were able to close them at night and then we never got them open again. The room's closet was also small, but since this was a short trip it was okay. If you're here for longer or have more clothes you want to hang up, you'll have limited space and hangers and will have to use the dresser. The main complaint with the hotel is the walls are paper thin and guests seem to be up at all hours constantly. Our flight got in at midnight and I thought most people would be asleep. Nope! Going down the hallway to our room there were plenty of guests talking loudly. Our neighbors would have the TV on or playing music. Sometimes the volume was low, but could still be heard through the shared door between units. When our neighbors were feeling really courteous, they had loud music playing at 4am! Another room had tons of kids staying in it and I couldn't imagine how rowdy that experience must have been staying next door to them. Nothing wrong with kids, but these walls were not built to insulate sound at ANY capacity. Would not recommend staying here if you need a proper place to sleep since every guest seems to be up all at hours and noise carries everywhere.

First impressions:…read more Nice big bedroom, amenities, great location Lasting impressions: room smelled of cat pee bed was hard as a rock and springs made lots of noise when I moved Toilet barely flushed, I was nervous to do anything but pee Shower pressure very low and it took over 5 minutes to warm up

Id give zero stars if i could. Do not book here me and my family came from out of town with a paid…read morereservation. We get to the hotel and they basically tell us our room was given away and they will refund us. That's it no accommodation or help on a weekend where other hotels were booked and now our money was spent and they are telling us we have to go and spend more money just to get another room. My family had to sleep in the car. Something has to be done about this. Sam Reddy was behind desk

2 stars This Red…read moreRoof Inn is located a half a mile off Interstate 95. I was looking for a motel for one night that was affordable and this motel popped up. Pros: Upon arrival, the front desk staff was polite and helpful. Checking in was easy. I stayed in a queen bed room. My room had a microwave, fridge and office table. A/C was somewhat functional. Also, there are plenty of parking spots. There is a supermarket and some food spots across the street if you get hungry. Cons: The hotel looks run down. This building is not a smoking free environment. There's a strong tobacco smell. People are seen smoking outside. The toilet flush handle in my room was not working. The bed sheets are old and ragged. A/C works but it's very noisy and doesn't cool down the room that much. It worked like a fan at best. The fridge doesn't work properly. I put my water and beverages inside overnight and it's barely cool after 8h. The free internet didn't work for me on any of my electronics.

By far best rental car I have been too. Great service and handle all are car needs. Would…read moredefinitely recommend this Avis for your needs.

Got a call from this place 2 hours before car pickup telling me that they have no car for me. Tried…read moreto blame it on a glitch in computer. I continued to get emails from Avis saying we can't wait to see you. Ended up driving to the location to find the doors locked 4 hours before closing time.