Carissa went above and beyond. Andy quickly followed up. Jared helped out. Carissa has amazing…read moreskills. Andy confirmed reservations and answered all questions. Great team.

We booked our overnight stay through Choice Hotels. This place is anything but "Choice"…read more The receptionist first told us there was an $11 resort fee, something that is not mentioned on the booking site (plus, this is far from being a resort). No apology from the desk clerk, just a response of "there's nothing I can do about it". This is a pure example of bait and switch. The outside of this place looks like a poorly maintained motor inn from the 70s. The room had no wash cloths or hand towels, and no towel hooks or bars except one over the toilet. We asked for the missing towels and the receptionist said, I'll have to call housekeeping". Again, no apology. An hour later we are still waiting for our towels. Choice Hotels calls the part of their "Ascend Collection". It will have to "ascend" a long way to make it even halfway decent. This is a place to avoid.

Better since after Covid. Not that clean. Pretty basic. Near a doughnut shop and 7-11.read more

I would give it a zero if I could. This place is gross! Upon checking in the smell of chemicals…read morewere so strong and this should have been the first red flag. We got to our room there was black hair all over the bed and blood on the curtains! I put my stuff back in my car faster than I could call the front desk. I then called the front desk to let them know what was going on and the guy was so rude and hung up on me. I also didn't feel safe this place is next to a smoke shop and a gas station. Definitely wouldn't recommend.

Me, my parents, and one of my aunts stayed at the Rodeway Inn Santee San Diego East for only one…read morenight before writing this review, and while the experience was not terrible, it definitely was not what I hoped it would be. The place did not feel very lively when I arrived, and I noticed there were less than four teenagers around the entire time I was there, which made the atmosphere feel a bit empty. I was not expecting anything fancy, but I did expect the basics to feel a little more comfortable and updated. The room had a few issues that stood out to me. Some parts of it looked older and could really use a refresh, and a couple of things did not work as smoothly as they should have. It was not awful, but it did make the stay feel less relaxing than I wanted. The noise level also made it a little harder to settle in, since I could hear people outside and in nearby rooms during the night. It was not overwhelming, just noticeable enough to be distracting. The service felt a bit rushed, which surprised me. I do not need a lot of attention, but I do appreciate when staff seem engaged or welcoming. Instead, everything felt a little distant, like they were just trying to get through the day. It did not ruin the experience, but it did not help it either. Even though the stay was manageable overall, the inconveniences added up enough that I could not fully enjoy my time there. That is why I am giving it 2 stars. I do not think the place is hopeless or beyond fixing. In fact, I really want this location to improve on itself. With some updates, better maintenance, and a bit more attention to the guest experience, it could become a much more comfortable and enjoyable place to stay. I hope they take steps in that direction because the potential is definitely there.

I have stayed at this motel on several occasions. In every instance my primary contact was either…read moreStephanie or Ryan (Nights) both are the definition of what Customer Service should be. They are outgoing, personable, exuberant, and professional. From check in to check out they are the forefront and face of this location, making your stay superior in quality, The motel is clean and well maintained. Housekeeping ensures that the grounds and rooms are well maintained throughout your stay. I would highly, and without hesitation recommend this motel for your next stay. I know you will love your interaction with both Stephanie and Ryan on nights.

It is a nice roomy room Towels was ok ok…read more Soap shampoo rinse nice! Beds comfortable! Pillows good Carpet weird smelly Little dust everywhere like tree

Bad experience and frustrated stay. Since first night i had room issue smelling bad and caused me…read morehard breathing that i went out to sleep in my car. They keep charging my debit card even I noticed them that i will pay cash, so they do it in purpose. I dont recommend this facility

My stay at Courtyard by Marriott was truly wonderful, and Valerie was a huge reason why. From the…read moremoment I arrived, she made me feel genuinely welcomed and comfortable throughout my entire 4-day stay. Every interaction with her was met with kindness, professionalism, and a warm smile that never seemed to fade, no matter how busy things were. What stood out most was how consistent and thoughtful she was each day. She always took the time to make sure everything was going smoothly and created such a positive and welcoming atmosphere. It's rare to come across someone who carries themselves with such genuine hospitality and care for guests. Valerie's attitude and dedication did not go unnoticed, and she truly made my experience memorable. Employees like her are what make people want to return, and I'm incredibly grateful for the kindness and exceptional service she showed during my stay.

Anna and Tonya are an amazing team, along with the bistro chef. Clean restaurant inside the Marriottread more

* I just checked in early to my room & was very pleased that it was ready significantly ahead of…read moreschedule. * The young lady at the desk (Shahad) was very professional, friendly, personable, helpful & just awesome in quickly checking me in & getting me situated into my room as quickly as possible. * The room was spacious, very clean, airy, bright & fresh. * And the price was awesome given the location, view & very professional staff.

Update on my "Best" Western La Mesa San Diego experience: As noted in a previous review, I reported…read moremold in the room. After checking out and staying in a different room for three more nights, I noticed an unauthorized charge on my debit card. Upon reporting the charge, I was told I would hear from the manager "Today or tomorrow". This was two weeks ago and though the unauthorized charge was refunded, I have yet to hear from hotel management. Reaching out to the "Best" Western customer service line proved to be an absolute waste of my time. Each call resulted in being told that the hotel had "three to five days" to resolve the situation. It has been eighteen days since the initial complaint, eleven days since the first time I was told "three to five days" and eight days since the second time I was told "three to five days. The only thing customer service is capable of doing is give me the number to the hotel, which suggests I am on my own in this matter. I have over thirty years of cumulative guest service and public relations experience and this is not only the absolute worst guest service I have dealt with personally, it is also among the worst I have ever observed. The only positive I can glean from this situation is that I know I will never again set foot on a "Best" Western property. Even if I did, I would have to worry about the horrible guest service and I have no desire to repeat the experience. My advice to those considering staying at this location: you're better off trying your luck sleeping in one of the homeless encampments along the freeway. At least there they don't charge you money to stay in a location that could potentially cause serious health issues for you and your family...

The hotel is clean and well maintained- the room is cozy and clean, the only thing that bothers me…read morewhen we first entered the room and turn the AC on because the room smells dampness and musty... maybe has not been used for couple days. So we let the Air going on while we went out for dinner. I also spray some air freshener (i am always bringing if i am staying in hotel). We came back few hours later the room smells good. We had no problem after that. The staff are friendly and helpful. oh the shower has no pressure at all. So showering takes twice as long to get rid of the soap and shampoo. Only for a nught I won't complain much. Nonetheless was a nice stay and will do it again.

Stayed here for about a week. Unfortunately parking is not included, and is charged at a rate of…read more$21 per day but there is no where else to park besides the hotel parking lot so you kind of have to pay.. House keeping is offered every other day, but I know some Hampton locations have it daily. AYCE continental hot breakfast is included, but only from 6-9AM on weekdays and 7-10am on weekends. They had an area for hard boiled eggs the first 2 days but stopped offering it sadly There was no option for dairy free milk (like almond milk), only 2% low fat milk. Hot foods rotated between scrambled eggs or mini omelette and sausages or patty's. There was a station to make your own waffle as well as cereal and bread. There were some significantly good things about Hampton Inn Poway though. I arrived an hour before check in and was able to leave my stuff with front desk staff. The staff and housekeeping is friendly. Rooms were big, quiet and did not have an odor. Fitness room had dumbbells ranging from 5 lbs to 80 lbs, a treadmill, peloton, and an elliptical. Didn't get to check out the pool outside but the laundry room was clean

Great hotel great service! Love the animals and the ability to feed them! Would definitely stay…read morethere again in a different themed room!

Wonderful peaceful weekend. Thank you. Reserve breakfast in…read moretown as the wait is 1.5 hours at the popular places. Can't beat coffee on the deck though, surrounded by fall colors and with the sound of the fountain and rain falling through the leaves.

What an amazing experience. Best pedicure I have ever had. The staff here is professional and very…read moreknowledgeable about the importance of relaxation. Amazing massages, facials, dry sauna, wet sauna, and hot tub. Buy one service stay all day. Treat yourself to be "queen for a day" you're worth it. If they had six stars I would give it.

Worse spa experience we have ever had and they never even called to offer anything Sycuan spa is…read moreway better don't go here

Charming B&B! Like stepping back in time, the hotel is filled with antique furniture and historic…read moretouches ( never fear the plumbing is modern!) As noted in other reviews the rooms are small- my husband and I are NOT small, we managed! The tall bed was comfortable and there was a helpful step placed in the closet so I did not have to resort to a high jump to get in. The bed was comfy. Breakfast was ok- I have a food allergy and staff had to scramble to accommodate it. I didn't think of it when we made the reservations, so that is on me. STAFF WAS AMAZING! Warm, friendly and filled with recommendations on where to eat ( dinner- and of course APPLE PIE!) We all agreed (we were traveling with others) that we would like to come and stay again. When you take into account the afternoon tea and a full breakfast, it's downright budget friendly!

My wife and I stayed in the Julian Gold Rush Hotel for two nights few weeks ago. Here are some pros…read moreand cons: Pros: Price, our room was $155 / night. That would probably pay for parking in San Diego hotels. This is a historic building and an interesting attraction in its own right. Breakfast is included and it was terrific. Food is expensive in Julian. A similar breakfast at a local restaurant would be $20. The staff are great. I met several day managers and the night security guy. They are all terrific people. It is really like staying in someone's home rather than a hotel. These is no TV. I think that belongs with the pros. The location is great. Right in the middle of town. Cons: Our room was tiny. Really tiny. Use the drawers and closets for your stuff so you don't trip over it. A side effect of the smallness of the room is that the heater/ac struggles to control the temperature . The design of any heater/ac unit presumes a room volume. The room is so tiny, the heater's built in control parameters are way off. Parking, parking is "street parking" and on a weekend, it's every man for himself. You may have to drag your bags a block or two. ---------------------- So would we stay there again? Absolutely. I would probably spend a bit more and get one of the small number of larger rooms, if available. If you want to relax and read, I cannot think of a better place. One thing I should mention, if you attempt to make reservations on line, there are half a dozen fake web sites imitating the hotel. They are put up by a dodgy travel company. They are really good imitations. I even an experienced computer user could be fooled. It is best just to call them.