Tried to find Corporate Email to recognize an employee, but no luck so I will post here hoping someone at Corp sees this. I went to find a gasket for my new gas water heater for the inlet/outlet copper hoses that are sweated in place (not want to do that again). The copper hoses are fine, the washers after 15 years are worn and need replacing. I looked all over the store but could not find any these specific heat resistant gaskets for those tubes/pipes . Pete (District Manager no less) was there looking like a regular employee and asked me if I needed help as most of the Home Depot staff do with me. Pete was able to get the two (heat resistant) washers for me (since there are no replacement parts gaskets for this copper tubing to be found) in a matter of minutes. What a life saver Pete was and it was not until later did I find out he was the District Manager, just figured he was a regular Home Depot staff. It was not until I said I wanted to get him recognized for quickly finding a solution to my problem that he introduced himself with title. I was impressed and tremendously delighted at his kind, customer focused, efficient problem solving skills. On a previous visit the other day, two staff employees were unable to solve my gasket issue maybe because they do not have the authority to do what Pete did for me. Either way, I sure hope this message makes it to Corporate so Pete can be recognized for his excellent customer facing skills and attention! Thanks Pete! read more

Shout-out to these two amazing Home Depot employees who put out the fire! They acted quickly and calmly. Fire was out before the fire department came read more

The Home Depot - Building Supplies Near Me - San Ramon, California

The staff were super nice and smiled a lot. I encountered a total of four staff, and they were all consistent in asking me if I needed help and they were all courteous. With their assistance, I was in and out in minutes. Someone needs to tell Ted Decker (HD CEO) that this should be the model store for customer satisfaction! read more

My husband came to return something. We also checked some tiles here. A wonderful lady in the store helped point out where the tiles that are waterproof were located. She personally escorted us there, very helpful, and the service is great. There is a lot more stuff at this Hime Depot location than the Pleasanton store. We like this store. read more

I made an appointment for 12:45pm. I arrive 10 minutes early. I wait patiently until 12:45 which is my appointment time but clerk is helping someone else. He proceeds to ask me if he can help me-while he's helping another customer. I say I have an appointment at 12:45pm today. This guy says I don't know why they scheduled you during my lunchtime. I said well I did make an appointment. Here it is 1pm and still no help. I do have to go back to work. This is my lunchtime. He then asked me do I have a general question. I told him if I had a general question I would've asked that on the phone. I am Trying to get flooring done for my entire house. Guess I'll go try Lowe's. Maybe they have time for an appointment and can be on time. read more

The Home Depot - Building Supplies Near Me - San Ramon, California

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Unfortunately I did not have a positive experience. I brought my mom here to make duplicate house keys. When we walked in, we were looking around and I asked an employee if they had a Minute Key. He took us to the other key machine, which is not self-service. My mom asked the price and he told us $4, so she said okay. He made the copies and when we went to check out, the keys were $7 each. We found out he used other keys instead of plain keys. He did not ask us if it was okay, nor did he ask us to choose which keys we wanted. Just to be clear, we wanted the plain keys (that he told us were $4), but since we were forced to use $7 keys, the least he could have done was let us choose from the wide selection of $7 keys...After we checked out, we saw the Minute Key machine near the exit. read more

Lisa is amazing! I've been going to Home Depot my whole life and have never once felt compelled to write a review for an employee...until now. I recently bought my entire kitchen appliance package from Lisa. I gave her my measurements, and she not only helped me maximize every inch of space, but also pointed me toward the features that made the most sense for how I actually use my kitchen. Her product knowledge is deep, her advice is honest, and the way she explains things makes you feel like you've already read thousands of user reviews. She truly looks out for the customer. Lisa is an absolute gem, and frankly, I'm surprised she isn't supporting a CEO of a major company with the level of professionalism, intelligence, and care she brings. Home Depot is incredibly lucky to have her. read more

I went to store to buy a bigger item it was on upper shelf I paid for it they told to come back and they would get it for me.. This is ridiculous! That's why people go Amazon. Every thing is locked up try to buy and item it's getting bad . This store and a lot of Home Depot are A big mess in isle totally disorganized. Now they carry cheaper brands want a estwing hammer or other select brands they don't have it you should just shop Amazon. read more

We just had the best experience with Sarah in customer service that made our day! I had a very old gift card and the PIN was missing or I could not be read, she went above and beyond customer service to take care of us. THANK YOU Sarah! read more

I was in a real bind with a dead battery and someone at the front helped me out. Excellent service. If I need something at HD, I would definitely try this one out again. read more

I had a wonderful experience with Will and Leilani. They were very kind and helped out a whole lot. I had a damaged product and thought it was going to be a hassle to get dealt with but they made the transaction smooth as possible with Will being able to speak Spanish and communicate with the delivery man to Leilani working very efficiently in the back, I really appreciate the effort that was given. read more

GREGG was so very helpful during our trip to HD for electrical needs! He knew the products well! He was very approachable and friendly! Good human being! read more

Nicer Home Depot than the one in Pleasanton for sure. Spacious! Can't speak for the staff if they're helpful as we didn't need human help. read more

Employees have always been very kind and helpful, and the place has all the supplies I need for household work.

ZERO Veteran designated parking space. Following states have Home Depot Veteran parking spaces; Washington Idaho Nevada Arizona Texas Florida Montana Iowa Oregon I asked an employee about the spaces. He said he parks in handicap and displayed an employee permit. I approached a supervisor and was shrugged off. I moved to San Ramon in 1990. Raised a family. I volunteered in schools, coached many years. There are PLENTY of spots to allow veteran parking spaces (four) as required by Home Depot Corporate. Freedom is not guaranteed. I worked in government over 31 years. read more

I had the pleasure of being Laura's customer today. She is super patient and courteous. She helped me find my receipt by pulling all my purchases in the previous months one by one until we found them. She went above and beyond. I will be back to this store many more time because of her great customer service. read more

Roberto in the lighting department at Home Depot is the definition of customer service. He was incredibly patient, extremely knowledgeable, and genuinely nice throughout the entire process. He took his time explaining options, answering all my questions, and made sure I left with exactly what I needed. You don't come across customer service like this often anymore--Roberto truly goes above and beyond. Home Depot is lucky to have him. read more

Huge shout out to Ace hardware, for their plumbing department helper Dan. I had a small bathroom sink leak, and went to Ace hardware 3 times, and encountered Dan each time. (You would never be able to do at the other big box hw store.) Well, Dan helped me navigate the leak repair effort, starting with the less costly options, and due to the age of the valve, having to choose larger replacement parts. Through all this, Dan was extremely helpful, explaining what he would do in my situation, patiently answering all my questions, and never seemed bothered in spending the time explaining things to me. I managed to fix the leak myself, and couldn't be more happy with my experience with Ace in Crow Canyon Commons. read more

Just wanted to give a shout out to Peter Molz at the San Ramon store. He was extremely courteous, professional, and helpful. He answered all my questions and was very patient. I felt like he really valued my patronage. Highly recommend! read more

J.C. Is the boss! Every time I need lumber or advice on a woodworking project he always has the answer. This Home Depot has some very good employees and JC is one of them! read more

Came here for new outdoor fixtures. They have a great selection of reasonably priced lighting. We were able to find everything we needed by placing an in-line order in the store with the help of Laura in customer service. read more

The Home Depot - Building Supplies Near Me - San Ramon, California

I bought a Husky Tool Chest online and I went to pick it up from this homedepot and they gave me a floor display model that is covered in dust. I checked everything after i got home and found a paint chip in a corner. I am disappointed in this pick up experience but it's not worth my time to go back to return it due to its weight. read more

I stopped in this place to get some zip ties and bungie cords as we went to San Ramon. The attitudes and lack of enthusiasm was pretty sad. It's telling me associates cannot lean on management. I'll stick to the Brentwood Store. Also shame on you for terminating that lady in the garden center. You failed her. Left her alone there and wouldn't come to her rescue with that obnoxious thief she had to deal with. I hope she takes you to the cleaners. SMH read more

I always like going to Home Depot because I feel like a kid in the candy store. Today I had a really good experience with Delaney, the checkout person who helped me get what I needed and Tim who helped me load a toolbox in my truck. They were excellent and you can see they enjoyed their job. read more

Wow, your employees suck, I asked one lady where a tool for spackling would be located and she lookd at me like I was an alien from outer space, next I visited the garden center and asked the lady working there if they had any bonsai trees and she said "I don't even know what those look like, all the trees are over there" and pointed, sheesh, won't be going back there. read more

Need to buy a drill along with the drill bit kit. They are locked up. Scanned the barcode to have an associate come help but no one showed up and the webpage from the barcode kept completing every time i scanned it. Got the sense they were just turning it off when they got the notification. Found an associate in person who told me that she did not have the key to unlock the drill I wanted but said she would find someone. No one else ever came. Left the store unable to buy what I needed. Not my first unpleasant experience here at this particular home depot but this was by far the worst. read more

DO NOT buy appliances from Homedepot they openly bait and switch you. they will show you a delivery date full well knowing it's a lie because they have to order the applianc! then they keep moving the delivery date the day of deliver! so if you like taking time off work for no reason and being lied to call Home Depot! read more

I enjoy walking through nurseries and garden centers to look at all the indoor and outdoor plants. I'm always on the hunt for a unique indoor plant or for some pretty flowers. I was impressed with the variety of houseplants available at this Home Depot. The staff seemed friendly and asked if I needed help finding anything. Nothing this trip, but I will come back again to look. read more

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Dear ALL-STAR TEAM The Home Depot of San Ramon, I would like to Thank Your ENTIRE TEAM for Being THE VERY BEST!!! Your Garden Center is so very Beautiful. You are always stocked full of Beautiful and Healthy Plants priced so fair and right. Everything in Your Store is easy to find and ready to go at a moment's notice. Thank You for ALL of the kindness You have shown me every time I come in for a visit. "ALL-STAR TEAM Home Depot of San Ramon....YOU ARE THE BEST...In The North, South, East, and WEST!!!!" With Love Always, Stephanie :) read more

Full of arrogant, rude, unrespectful people. The staff here could benefit from training on professionalism and customer respect. A focus on courtesy and positive interactions would greatly improve the customer experience. read more

Home Depo is used by many contractors and other professionals. The store has a wide variety of building supplies. If you "know" what you want then it is a good place to see the actual product and select what appears to be good for your needs. On the other hand, if you need to ask questions, find someone that can help un-secure product or find a bunch of misplaced inventory you may have fun. Brick and mortar stores are still trying to compete with online resellers. Home Depot is getting better at this. Home Depot now have curbside pickup and acceptable home delivery prices which is often free. Unfortunately HD, and many brick and mortar stores, are having serious issues with theft and product damage. Many products are now locked up thereby increasing your time to find someone. When possible I recommend: -- purchase your HD supplies from HD online -- use Reddit for product questions. Note: there are some online product resellers that have good telephone and sales support e.g. Build.com. We prefer to buy local where possible but unfortunately have been forced to make more purchases online. Welcome to our online world. For Livermore, CA check out https://store.tooltechusa.com/inet/storefront/store.php or with Yelp. They have knowledgeable staff in their store for what they sell. read more

Asked 3 different people for help and none could be bothered to leave where they were standing and chit chatting to actually help me. I needed some help cutting a trim for my house, the first gentleman I asked for help just pointed me to the aisle I needed to look in for the trim. The second guy walked past me even though I said excuse me 4 times and just acted like he didn't hear me. The 3rd guy was to busy sweeping and told me I could just cut it myself when I said I wasn't comfortable doing that he just said sorry we don't do that for you. What happened to customer service I get it maybe you don't cut wood for every contractor who comes in but maybe help out a woman who's asking for assistance. I'll be heading to Lowe's or ACE where they actually off help to their customers. Compared to the person who helped when I was painting she was FABULOUS these "men" this morning were a disgrace to any level of service. read more

Failure of Online Product Delivery I ordered a dryer online and scheduled delivery for Friday, Nov. 10. I was given the delivery window of 3pm to 7pm. By 6:30pm I got a call stating the delivery truck broke down and I would not be receiving my dryer that day. I rescheduled the delivery for Monday, Nov. 13. I was given the same delivery window of 3pm to 7pm. Yes, that's right. On Monday, no dryer delivery and no excuse given. I contacted customer service (they're in Texas) and demanded to know, "Where's my dryer?" Customer service told me the delivery warehouse was closed, thus no way to contact the driver. I formally registered a complaint. The compliant "Escalation Team Ticket" was forwarded to the Resolution Department. Today, I called customer service to get the number of the warehouse to speak to the driver to find out, "Where's my dryer?" Customer service rules prohibit them from giving out warehouse location and contact number. I canceled my order. And now profanities (fill in blank) directed at Home Depot and Whirlpool. read more

Parking is like Disney "Autopia" ride. On second thought, the parking is more like those crash cars with electric connections at the top that spark a lot. You know those kind where you go around and crash into other cars. Well, that's what the parking is like at Home Depot. Except there's not really any sparking, and you're not really supposed to crash into other cars. But otherwise, it's exactly the same. Whenever I need more than a few items, I come to this location. It is a real pain in the neck to get here and parking is quite a challenge, but the prices are excellent. Today, I had a bunch of PVC fittings I needed to get. I managed to get inside the store without crashing into any other cars. On a weekday, it was not too busy. The service can be spotty. Today, I asked if they could cut a ling PVC pipe for me, but they could not accommodate me. I really miss Orchard Supply! Fortuitously, when I was looking at the PVC cutting tools, one of the packages fell open and I was able to use that tool to quickly cut the long PVC. The checkout in the garden center was pretty efficient. They had several check stands open, as well as a self-check. It looks like the self-check is pretty easy to use. I will try that next time. read more

I don't know why this Home Depot has 2.5 stars. We usually find pretty good deals at this Home Depot. In the back area near the wood cutting tools, there is a pile of items that can't be sold and they are giving them away for free. We were able to get a bag of open salt that we are going to use to soften water for the soaking tub. Usually, the staff is pretty helpful for the items that they have in stock. There have been a handful of times that I came in with a specific items in mind and it not be available or the staff member has not been able to help me, but I've been here for years, and can't complain much. Note: Be careful where you park as it is really easy for your car to get random sings from the parking lot. read more

Service is consistently poor, often with an attitude and they want to get away with the least amount of time invested as humanly possible. The manager should drop by Ace Hardware down the street for an education. read more

Theres food there. However, other than that, pass on this place. I have spent 10's of thousands at Home Depot over the years. I mainly frequent the Livermore one. Staff know me, are very helpful and customer oriented. I come here today after being told to go to the pro-desk from another store. The entire process I'm doing nothing but bothering people apparently. Visual cues to asking me questions like I'm stupid, such as "if you went to Livermore, why would they tell you to come here?....gee I don't know, maybe because you have a product here that they don't? Store manager wasn't even close to willing to negotiate on a price match that Pleasanton HD had given multiple people the day before. I know it's individual store discretion but atleast come talk to the customer. Employee clearly didn't like my kids playing in the shopping cart either. That's fine I'm here for a product not parenting advice. At the end, of the experience, clearly not listening to my reasoning and wanting me to leave. That's fine I'll go to Ace down the street or get all my supplies from other HD's and drive by straight by this place in the future. read more

I bought some tiles from the Concord Home Depot store and that store was horrible (sorry but it's true). I had 2 extra boxes of those tiles that I didn't use and needed to return them, and I didn't wanna go back to that horrible store, so I decided to try the San Ramon one. This store was better, parking was easy, location was convenient with it being just right off the 680. The return process was easy. No questions asked. It was painless. I would say the only improvement I could suggest was the staff could've been more friendly. The guy who helped me didn't even smile once, and he seemed just kinda tired or bored at his job. But hey at least the whole process was, again, quick, so I could just get my business done and scram out of there. read more

The Home Depot - Front of the store. - Building Supplies Near Me - San Ramon, California

THD is a hit or miss. In my case miss most times as there are hardly anyone to help. I've purchased lots of items through Home Depot online as I know going in an asking questions I will get the run around. There was once couple of amazing associates that helped me get Halloween decor that was running out and they were kind enough to get the display one and sell it to me (of course open box/display being eligible for 10% discount). Another time I went to get paint samples, the associate there was courteous and helped me quickly providing me samples. Great service. That's the 2 Stars. Last few weeks I've been running to Home Depot to get some hardware - screws, door guide, and other things. I had to ask 4 associates to help me with some screws for the air vent register only to be waiting in the hardware isle. Finally I had ask someone who was passing by who was an associate in the paint department to help and the lady was kind enough to help even though it was not their area of expertise. It was a frustrating experience as there were 2 associate on another isle who after I patiently waited for my turn and asked for help only to be directed to the hardware section stating that there are couple of Associates there. I told them that there was nobody there to help and I came from that isle and need some guidance only to be told to go over the hardware isle and talk to the invisible associates in that isle. Frustrating I left the place and ordered what I needed from Amazon. This experience confirms that these big box store aren't customer friendly. Will give my business elsewhere as we have many home improvement projects in the future. 2 stars for the times when I got help otherwise I'd give this place a 0 or 1. This is the same experience in most Home Depot stores. On the other hand Ace Hardware customer service is amazing. Every visit when I had a question I was always helped and they helped me find the right solution for my needs. read more

Buyer beware of Home Depot San Ramon special services for remodels. My remodel experience was horrible! The contractor that Home Depot uses is Carlisle Construction. My bathroom remodel took 5 months to finish. From the start of the project to the finish nothing but shotty workmanship. My husband and I ended up being the quality control of this project. Every time someone came out to work they left creating a new issue. I could go on and on about the poor workmanship of Carlisle Construction. I would not recommend Carlisle Construction for any home improvement projects. Now on to Home Depot part in this remodel. My experience with the designer Darcie P. was excellent. Darcie was the only bright spot of this remodel. Home Depot manager Maria S. told us we would be compensated for all the problems we encountered in the 5 months of this remodel. Then at the end of this project she told us that we would not receive anything more as we received credit on the items that the contract installed incorrectly. Not the homeowners problem. These problems were created by Carlisle Construction. Another example. Our toilet was supposed to be removed before demolition and was not. We got penalized for saying we want credit on the removal of the toilet and to boot the Forman damaged the toilet. We had to paint 3 times ourselves as the foreman had to cut into the sheet rock 3 times to correct problems. It was one thing after another. And in the end Maria told us on the 4th time we had Carlisle Construction paint for you. Maria told us you were not charged for the 4th time painting. In total the same area had to be painted 4 times. Ridiculous! I received an email from Maria asking me how much money I was looking for in compensation. I asked instead of getting $$ back how about a patio slider door and installation not by Carlisle Construction tho. Maria then sent me another email stating we would not be getting anything. Very disappointed as this last 5 months was a very frustrating and a stressful time. My husband and I picked Home Depot 12 years ago to do a complete kitchen remodel and we didn't have the problems we encountered on this bathroom remodel. Obviously Home Depot doesn't stand by their word. Not good customer service at all. Home Depot should find a new contractor who employs competent workers. We will no longer shop at Home Depot San Ramon any more. Michele San Ramon, CA April 2024 read more