BEWARE! Way over priced. Tells me he can fix my bike but when I pick it up and it's not fixed, he…read moremakes an excuse and says "well we're not dealers of this bike" it's an excuse because he forgot to fix it. It was not the same part as the brand name but it didn't need to be. If I was rating the staff it would not get any stars. Fire Collin! He is beyond rude. The owners should know about him. The staff says he's just not a people person. This shop won't be here for long. Update - the response sounds good but it has nothing to do with the issue. RUDE EMPLOYEE , OVER PRICED, NOT FIXED WHEN YOU SAID IT COULD BE. Now I have to find a reliable repair center to repair what they did not.

Very friendly and courteous shop. Greeted me as I came in, stopped what they were doing to help me…read more And though they didn't have what I needed on hand, they offered to get it for me as a special order.

We had a fantastic time with Cathy on our tour of Carmel by the Sea. They have a few different…read moretours so make sure you know which one you booked as all start from the same place and (from what I could tell...) same time. Cathy actually texted me the night before to introduce herself and provide a few instructions and tips. A key tip is bring water and a small back pack or fanny pack to put the bottle in. The bikes don't all have baskets and the baskets don't hold things very well. So you might also bring a small bungee cord to keep things "in the basket" should you get a bike with a basket. Check in was a breeze. The most "difficult" part of the whole tour was finding helmets that fit and sizing the bike seats There were 6 in our tour. We left right on time at 10 and got back at 12:45. We stopped multiple times for photo ops and to look at different properties. We even got to walk through the La Playa hotel which is a beautiful property! I loved seeing and learning about the Comstock homes and the fact that the homes in Carmel by the Sea do not have street addresses. (They will soon as a new reg has passed that every property now needs a proper address... Not just a name.) All in all, I had a wonderful time and enjoyed the tour very much. I don't ride bikes often anymore as an adult and this was the first time riding an E-Bike. The learning curve is easy once you know the difference between Eco, Sport and Turbo. I enjoyed it and it made the tour almost effortless. Highly recommend Mad Dogs! Note....the coffee shop is just up around the corner. You cannot access it directly from the bike shop.

we had a fun experience renting out bikes, one with a side cart for our pup! Noah, who was warm,…read morefriendly and patient was our guide and he took us to some awesome view points around the area- carmel beach, pebble beach, pescadero point, and the scenic routes to get us there were really pretty and enjoyable. we had fun as a family! i would recommend this place for anyone looking to ride e-bikes at Carmel, most especially if they have a furry friend. Our dog was safe and secured in his cart. i do suggest having a harness to clip! we went on a calm tuesday morning and we ended up having a private tour without other guests with us so that was lucky! thank you noah!

Extremely friendly and knowledgeable staff. They sized my daughter and gave her a quick lesson on…read morehow to use gears properly. They were patient and thoughtful with helping us find the perfect bike!

I decided to have my hard tail and my FS mountain bikes tuned up. My FS bike had an annoying squeak…read morethat I could not figure out for the life of me. I brought both bikes to Bobcat and they did a great job on both bikes but that is not the end of it. They are not part changers but real troubleshooters! They took the time to really break down the squeak and fix the issue. What a great shop! The people there are awesome. They are super friendly and super helpful. I highly recommend this shop for all of your biking needs. Thanks Bobcat!

Great service! I needed an e-bike kit installed and most bike shops weren't able/willing to do the…read morework. Rooster Wheels seems to be more of a mobile service now as their Marina location is currently closed. Izzy came to me to work on my bike. William and Izzy were very helpful and responsive. They installed my e-bike kit and then followed up to make sure everything was working properly. Definitely will be calling them again for my future bike repair needs.

I needed to rent a few bikes and called a few places. Rooster was the most reasonable with their…read moreprices. Perhaps the bigger places prey on tourists but Rooster Wheels Bike Shop is a true hole-in-a-wall in the best sense possible. On a random weekday afternoon, we got there as a dad and his two daughters were happily loading bikes into their car. One guy was finishing up his transaction and three more potentials customers came by...all while we had only been there the short time we were there. All this to say that William was juggling many things at once from repairs to sales to rentals and yet he never rushed anyone (including us). He seemed so kind and honest and very down to earth. He checked every single bike, filled tires with air as needed, and even let me have a wrench to adjust one of the bikes. Who does that?!??? So awesome. On the COVID front, he had the front roped off so customers aren't touching all the bikes, he wore a mask, & used sanitizer on every bike to disinfect and constantly sanitized his hands. Last random bit to share....William was great with my kids. Very gentle and encouraging to my younger kid by telling her she could learn to ride a bike and gave examples of his own kids learning at the ages they did! And his dog Pedal was such a well-behaved and sweet dog. If you're the kind of person that uses kids and dogs to gauge a person, let that be a nugget of info for you! What a lucky gem of a find for me and my family! We will be repeat customers. Thanks William!!!!

So im a skateboarder. I am clueless about what a bicycle…read moreneeds for maintenance. Your mission with skateboards is to break them, and with bikes you find ways to preserve them. Not exactly my forte. Skate shops can have an intimidating environment and as a newbie going into a bike shop i felt that vibe in alot of places... valley bikes was the way bills wheels felt when i first walked in years ago. Not trying to make a sale but just trying to make sure that we get to enjoy the passion as they do. I regret not actually getting the names of these fellas, but i went to a couple bike shops, looking to get info and direction in what i need to do as a person who has to ride a bike out of necessity for leg rehabilitation. Perhaps i will become a bike person. Learning proper care and just being educated on the product i am purchasing has always been important to me. Not very many shops could even give me the time of day with how booming the bicycle business is during covid. I walked in and out of a couple bike stores but valley bikes did it right and really gave me a great greeting as a new customer. i felt welcome and helped me get set up and going on the path to healing my leg through riding a bicycle. I cant thank them enough and valley bikes will be my only shop worth visiting. Thanx boiz!

If I could do zero I would. These guys are rude and moody they are rude to each other and to…read morecustomers just needed a chain but they just criticized my bike and couldn't cut a chain even though it really doesn't take more than 2 minutes it's just a chain breaker either ways needed another part said they have plenty than said they didn't then pulled out a bunch upped there prices way to much and gave me a bunch a crap for needing a small part saying there's definitely something wrong I wouldn't doubt the other one star review it's like do you even wanna make a sale?

E-bikes were great and very easy to use. Nice service and accommodating - they allowed us to switch…read morefrom a tandem to two separate bikes in the morning since the tandem was not working out well for us. These bikes were perfect to do the 17 mile drive. It was really fun and scenic.

Staff were unwelcoming and unprofessional. Their website showed availability, and I could clearly…read moresee bikes on site, yet the staff said nothing was available. When I asked about tours and other locations, they simply said everything was sold out without even checking and unwilling to help -- a complete waste of time. Worst experience ever! Go to Mad Dog instead.