Huge thanks to Matthew Gonzalez at the Sierra CDJR of Monrovia service department! He went above…read moreand beyond to ensure my vehicle was taken care of perfectly. Matthew was professional, helpful, and made the entire process seamless.

I used to go to knight Claremont for my services, but these guys were close by home. It was so much…read moremore convenient. My vehicle has gone through quite a lot of up and downs. These guys already knew my car since they went through it all with me. I appreciate all the effort that your team has put into my car.

Recently sold my vehicle here and received a fair offer, amazing service, and made the sale as…read moreseamless as possible even offering as much help as possible to make sure I was comfortable with the sale. They are not like other retailers that give bad offers and ask you to deal with it. They are very reasonable and are willing to negotiate for the right car. Shout out to Tyrel and the whole vehicle acquisition team. When I arrived to the facility for the sale, everyone at the facility greeted me and treated me like a customer. They made me feel at home even if I wasn't buying a vehicle. Shout out to Mike. I don't write reviews often but I had to for this dealership by the way I was treated and respected. If I am ever in the mood for a Honda, I am coming straight here and they definitely made a future customer.

Absolutely disappointed with the business practice of sierra. I had purchased my 2017 Civic…read moreHatchback from here. My AC was shot and no longer blew cold. I had received a letter a few years ago regarding an extended warranty due to TSB 19-091 and TSB 23-039. I was helped out by Kevin and provided 2 options that they could replace the parts and then attempt to recharge the system BEFORE ANYTHING and if that did not fix the issue they would charge $240 for a diagnostic. The second option was to pay the $240 diagnostic UPFRONT before anything just so they could inspect everything. I went with the first option. Obviously if you go step by step you why would you need to pay for inspection fee first. I get a call back stating that they could NOT replace the parts as they found contaminates in the ac system and it would be $240 to flush the system BEFORE they can even change the parts out. I was never told that. I was told they could change out the faulty parts BEFORE ANY TYPE OF INSPECTION. So I agreed to the $240 to flush it out. I get a call back later stating the flush and replacing the parts did NOT FIX the issue and now want another $240 for the inspection. I WAS TOLD THEY COULD REPLACE THE PARTS BEFORE ANYTHING HENCE WHY I DECIDED TO GO WITH THAT OPTION AND THEN AFTER ITS JUST CHARGE AFTER CHARGE

If I could give them 10 stars I would. I took my Tahoe in for service and was greeted immediately…read moreby service advisor Daniel Rodriguez. He was kind, professional, but most importantly he was knowledgeable. He walked me out to my truck so I could visually see what was wrong and how they were going to repair it. He kept in contact and gave me daily updates on the progress. Although it took a few days to repair, he made my visit easy and stress free. Needless to say I will be coming back. Completely satisfied 10 stars!

I'm updating my review to reflect what's happened since my last post…read more My truck has been at the dealership's service department since June 25. I finally picked it up on Friday, July 10, hoping everything had been resolved. Unfortunately, on Sunday, July 12, after only a short time of having the truck back, the check engine light came on again. Before picking up the truck, I specifically asked that all diagnostic trouble codes be addressed--not just one issue. My understanding was that there were multiple fault codes, including the turbo gasket, the auxiliary coolant heater pump, and other related issues. Unfortunately, it appears only one repair was completed, and now the check engine light has returned. I reached out to the dealership again but have not yet heard back from Edwin. I do want to recognize Danny, the service advisor, for taking the time to contact me. Even though he was off on Monday, he reached out to let me know he would be back on Tuesday and would do his best to arrange a loaner vehicle. I truly appreciate his communication and willingness to help. The most difficult part of this experience is that I purchased this truck nearly a month ago specifically to tow my food trailer for my business. Instead of being able to work, the truck has spent much of that time in the repair shop. As a small business owner, every day without my tow vehicle means lost income, while I'm still making payments on a truck I haven't been able to rely on. I understand that repairs can sometimes be complex, but I simply hope the dealership will thoroughly diagnose and repair all of the underlying issues this time instead of addressing only one fault at a time. I purchased this truck because I needed a dependable vehicle for work, and I just want it to be safe, reliable, and operating the way it should. I sincerely hope my next update is a positive one.

I always take my car for the service to bmw of Monrovia. Great service, very professional team…read more Giovani always helpful and friendly.

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.

Alex Ordonez did an incredible job explaining to me all the different servicing options I had for…read moremy Subaru at the 80k mileage point. He also explained the value of each individual option and helped me widdle down which services made the most sense after bundling some options/prices together. As a bonus, since the servicing ran past their closing time and many of the service employees had gone home, he offered for me to bring the vehicle back on another day to get my complimentary post-service wash. Truly went above and beyond to explain details, filters, oil change procedures to me. I'm very grateful. Though going to a dealer service center tends to be a bit more expensive, I wouldn't change my decision. Thank you

My wife and I bought a new Subaru Ascent here and had an amazing experience, all thanks to Carlos…read morePonce in Sales and Sandy Perez in Finance. Carlos and Sandy were both incredibly genuine and made us feel that they truly cared about us as customers while also representing the dealership well. We had been putting off the purchase for weeks and eventually made appointments at multiple dealerships, preparing for the usual pressure and hassle people often associate with buying a car. However, their customer service was so good that we decided to buy on the spot and cancel our other plans. So if you reading this and dreading the "dealership" experience, have no worry, I highly recommend Sierra Subaru and Carlos and Sandy.

So Far so good, We found them online while lounging on our couch. Never left the couch until they…read morecame to us delivering our vehicle. Their Seamless team. Urgently found the vehicle we were looking for text messaged us videos of all the perks of this vehicle. They were attentive to us even when they were trying to lock down the financing. Never made us wait. Signing papers online, dealing with the finance manager. They never pressured us to buy extra things. When we declined they moved on. They took our trade when dropping of the car and now were Rollin' in our new LINCOLN NAVIGATOR! Thank you to Richard our eager and thorough salesman, Emanuel the manager who worked the numbers like a pro and Leslie the Finance manager who got the paperwork done quickly and efficiently. THANK YOU ALL FOR A DELIGHTFUL AND EASY CAR BUYING EXPERIENCE.

2020 Ford F250 lariet6.7 Powerstroke…read more Arriving at the service dep, the young service advisor asked what we were doing today, I answered a recall, mentioning I usually take the truck to GER Diesel for oil and more, "I haven't had a good experience the last few times at this service department" He quickly said, "Why don't you take it back to GER?" and laughed. I responded that I would, but I am required to bring it here for the recall. Already a lack of respect for customers, but this is very comment at this location. The truck has been parked in the back lot for over four hours now, " the truck has a factory GPS, something that was not mention to this service advice in his training, truck was setting for 4.8 hours with no progress. The recall involves updating the PCM. How do I know? Because it's common sense to look up how long the recall would take. I asked for a senior advisor that I won't mention the name, when I asked for him, this young advisor told me there is nothing he can do that I can't do, so I gave her an opportunity to get this done his way one thing led to the other end up driving by five hours later and I saw my truck parked on front. Nobody called me and told me the vehicle was done. I asked to speak with the manager and after a while, I found him and I relay my message and my bad experience at this service department Nobody wants to take time and write bad reviews but if I can help someone not go through this issues. I would consider this review successful. Called the service department many time but the misery continues when nobody answers the phone, very incompetent dealership. I don't recommend this place for any business.

Positive is that Ivan took very good care of us and provided exceptional customer service as we…read morewere purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up.

Sal at CarMax Duarte made the entire car-buying experience exceptional. He was professional,…read morefriendly, attentive, and incredibly efficient from start to finish. When we returned the next evening to pick up our car, he was there exactly when he said he would be, had everything ready to go, and made the entire process smooth and stress-free. There was absolutely no pressure, no haggling, and no surprises--just outstanding customer service and a fantastic overall experience. I would highly recommend asking for Sal if you're shopping at CarMax Duarte.

Andre help me to get my car serviced and he did a great job him and David were just great at Duarte…read moreNissan thank you bye very much appreciate your help and service

I've bought 2 cars from here. DAVID MIN had a terrible…read moreattitude, talks over you, and does not care about your best interest, stay away! The first buy was great, thank you to Jonathan who helped me throughout the whole process! Very professional

If you Infiniti requires services, I recommend taking it to Sierra Infiniti in Duarte and asking…read morefor David. Kind, friendly, and professional customer service. David has assisted me twice and has provided excellence service each time.

We recently went into the dealership to go over some lease return options and the rep Eddie was…read moreextremely helpful, nice and very professional. Most reps are pushy but Eddie has a pleasant and intelligent way of dealing with customers. Next time there ask for Eddie!

THANK YOU SO MUCH TO COLLIN at salesOur first experience was incredible out standing. very easy…read moregoing give us a very good price . Going home with my lovely car .

Collin at Mini of Monrovia is amazing !! This was my first time getting a car of any kind on my…read moreown, so i was a bit overwhelmed. Adopting a mini is like adopting a cat, how can you choose just one? Collin was so helpful, funny, and really knew his stuff. He took the time to listen to me, learn what I liked, and set me up in my dream "textbook" mini. He's super passionate and grew up loving cars, so if you want to chat technical he can do that too. Thanks for indulging me with my fast & furious lore. And thanks for uniting me with my mini soulmate!! Here's to Mini #2: welcome home, Cherry!