Sierra Chevrolet of Monrovia

Fantastic service as always…read more Billy Tam from Sierra Honda of Monrovia exemplify excellence service and professionalism. Come see him you won't regret it!

I am extremely disappointed with my experience at Sierra Honda, specifically with Nikki. She was…read moreone of the rudest and most unprofessional people I have ever dealt with. From the moment I interacted with her, her attitude was dismissive. While she was advising me, she was eating in front of me, which I found completely inappropriate and unprofessional. When I asked questions, she responded, "I was just going to get to that before you cut me off" each time. Her response felt condescending and disrespectful rather than helpful. She also failed to explain that the parts being used were not original OEM parts, despite charging the same price. I believe that is something customers should be aware about before making a decision. Customers deserve to be treated with professionalism and basic respect. I hope management takes this feedback seriously, as this experience has left me with a very negative impression of Sierra Honda, and I will not be returning.

BMW of Monrovia

3.2

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.

Placed an order for parts. Turn around time felt reasonable. Be sure to check all the items are…read moreprovided to you. I was walking out when I decided to double check order and realized half the order was not included. Typical salesroom floor, with a bunch of guys chatting it up. No greeting at the door. And def no help offered with all the parts and BMW bags I was carrying. They treat u great when you are in negotiations to buy a car because they want that sale, but you are back to peasant after the sale.

Sierra Subaru of Monrovia

3.8

(912 reviews)

Fantastic service. Lovely people. Always accommodating and go above and beyond. Best Subaru service…read morein Los Angeles!

Yesterday, my husband called on my behalf to ask a question in regard to an extended warranty on my…read moreForester. The male service manager who spoke to him yesterday was very rude, and condescending, and honestly I was going to cancel my appointment I had for today. I kept it anyway, as I needed to get my car looked at and figured if my service was bad, we would leave. "Sandy" was fortunately my advisor, and she was fantastic. She went above and beyond, and not only was my major repair fully covered by their extended warranty, but she took the time after to explain all their extended warranties in case I had a problem down the line! She also felt very honest which is hard to find in the auto industry. I really appreciate that you have female service advisors, and I hope you keep hiring them going forward, as us girls can be uncomfortable coming to a dealer by ourselves as there is the fear of being taken advantage of. Sandy was great and I highly recommend her especially to those who might be anxious to get their car looked at.

Envision Ford Lincoln

(790 reviews)

So Far so good, We found them online while lounging on our couch. Never left the couch until they…read morecame to us delivering our vehicle. Their Seamless team. Urgently found the vehicle we were looking for text messaged us videos of all the perks of this vehicle. They were attentive to us even when they were trying to lock down the financing. Never made us wait. Signing papers online, dealing with the finance manager. They never pressured us to buy extra things. When we declined they moved on. They took our trade when dropping of the car and now were Rollin' in our new LINCOLN NAVIGATOR! Thank you to Richard our eager and thorough salesman, Emanuel the manager who worked the numbers like a pro and Leslie the Finance manager who got the paperwork done quickly and efficiently. THANK YOU ALL FOR A DELIGHTFUL AND EASY CAR BUYING EXPERIENCE.

2020 Ford F250 lariet6.7 Powerstroke…read more Arriving at the service dep, the young service advisor asked what we were doing today, I answered a recall, mentioning I usually take the truck to GER Diesel for oil and more, "I haven't had a good experience the last few times at this service department" He quickly said, "Why don't you take it back to GER?" and laughed. I responded that I would, but I am required to bring it here for the recall. Already a lack of respect for customers, but this is very comment at this location. The truck has been parked in the back lot for over four hours now, " the truck has a factory GPS, something that was not mention to this service advice in his training, truck was setting for 4.8 hours with no progress. The recall involves updating the PCM. How do I know? Because it's common sense to look up how long the recall would take. I asked for a senior advisor that I won't mention the name, when I asked for him, this young advisor told me there is nothing he can do that I can't do, so I gave her an opportunity to get this done his way one thing led to the other end up driving by five hours later and I saw my truck parked on front. Nobody called me and told me the vehicle was done. I asked to speak with the manager and after a while, I found him and I relay my message and my bad experience at this service department Nobody wants to take time and write bad reviews but if I can help someone not go through this issues. I would consider this review successful. Called the service department many time but the misery continues when nobody answers the phone, very incompetent dealership. I don't recommend this place for any business.

CarMax

3.0

(816 reviews)

Positive is that Ivan took very good care of us and provided exceptional customer service as we…read morewere purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up.

I went in, afraid of what I was going to experience walking into a dealership. I even took a friend…read morejust in case someone tried to pressure me into something that wasn't just right... Ivan, you made my experience hopeful and smooth. You reassured me you weren't here for the money but to help me get what made me feel me! Once I took the car home, he still checked in on me to make sure everything was going smoothly. Unfortunately, I did have to return the vehicle within the 10 day mark BUT within 5 hours, Ivan was able to find the same exact car, same price, same mileage and had it delivered to Duarte. He literally rolled the red carpet out for me and I couldn't be more happier. Thank you Duarte team, thank you Ivan.

Sierra Nissan of Duarte

2.9

(17 reviews)

I've bought 2 cars from here. DAVID MIN had a terrible…read moreattitude, talks over you, and does not care about your best interest, stay away! The first buy was great, thank you to Jonathan who helped me throughout the whole process! Very professional

Awkward and Shady......That was the entire experience that I had taking my daughter to this dealer…read morein hopes of her getting her first car. Worked with Jonathan and Indie. Jonathan was a pleasant fellow, but it got awkward at the end. I contacted Jonathan about a Kia. He was straight forward with his email and gave me a GREAT price without the "dealer and accessory fees" that they try to BS customers with. We get down there and my daughter drives the car and falls in love with the car. We immediately go into the paperwork. The first red flag is that they dont "work" with Arrowhead CU??? Its a lender, you can always make it work. So I humor them and let them price me for their lender. Of course its a higher rate which they will make money on it (its called a reserve). But dont worry, it will be an "options loan" which I have 3 days. Legally I have more time (just FYI guys). I dont like the feel of this, so I call Arrowhead and explain. They get a laugh out of the situation and tell me we can just cash them a check for the purchase order. I then go back in and tell them that I will bring back a check for the remaining price of the car. This is where it gets awkward..... Indie who is the manager says, I am sorry, I cant sell you the car because it has a recall that has no remedy. There is no remedy because the part hasnt arrive yet (of course I called Kia Support). And, if it was that much of a concern, why did you have it on the lot to begin with??? LOL..... After their apologies they humor me more and tell me to see if there is anything else I might want. In the meantime, Jonathan disappears and just abandons us...LOL... My daughter is crying, and it was a waste of a 3hr drive (to and from). Andddd within 5 minutes of us getting denied the car, and transportation truck it there to pick up the car...LOL.... Who knows where they are taking it to, probably the new owner who is using their lender, and paying for there protection and accessory fee..... I dont need the owner/manager to piggy back on this review and tell me how sorry they are and how there was a misunderstanding, etc. Just be more transparent with your customers who are not educated on buying vehicles. Remember it can be your loved one going into a dealer to buy a car. I will be sure to share my experience on multiple platforms which I use in hopes that doesnt happen to another Dad....... Update: The car in which we were in the process of purchasing, and that was later picked up by a truck within 5 minutes of being told that the Manager "felt bad if anyone drove it", was listed on a dealers website in Utah. The vehicle is now listed for 3k more. All this in less than 24hrs. I guess Safety only pertains to Californians? LOL

Sierra INFINITI of Duarte

(723 reviews)

Just bought my 2026 Nissan Frontier from Devin Sierra Nissan, and the experience was honestly…read moreawesome. From the start, the staff was friendly, relaxed, and not pushy at all. The whole process was smooth and way less stressful than I expected. No games, no pressure, no wasting time--just straightforward and professional service. I walked out feeling confident and excited about my new truck, not drained like most car-buying experiences. If you're in the market for a new car and want fair pricing and good vibes, I definitely recommend checking them out. I'd come back here again without hesitation. Devin my salesman was super awesome! Can not thank him enough.

We recently went into the dealership to go over some lease return options and the rep Eddie was…read moreextremely helpful, nice and very professional. Most reps are pushy but Eddie has a pleasant and intelligent way of dealing with customers. Next time there ask for Eddie!

MINI of Monrovia

(632 reviews)

I love our BMW MINI that we bought from BMW MINI of Monrovia!…read more Once I started looking for a MINI to purchase, the only one from a few area dealers caught my attention with professional and consistent approach. Collin from Monrovia BMW MINI was from the beginning attentive, listened and provided timely and relevant information specifically for my requests and questions. He made the entire process from beginning to the end fun, enjoyable and informative. He's an expert when it comes to knowledge of MINI and his enthusiasm for his job, attention to his clients needs and requirements is his super strength. He's a model for ideal car sales advisers and any car buyer should be lucky to work with him or people like him. Also, Monrovia dealership is one of the best I've seen with plenty of cars in stock, clean and modern premises and attentive management and staff. I would highly recommend this dealership for BMW MINI and for that matter BMW.

I purchased my used Model S here. Working with Collin was great. He was friendly, responsive, and…read morehad everything ready very quickly. Unfortunately, the dealership's preparation of the vehicle was a completely different story. The detailers did an awful job. Attached is a photo of what the hood looked like the first time I saw it in direct sunlight. The entire car is covered in polishing marks and swirl marks from a terrible buffing job. They actually burned through the car clear coat so my car will need to be professionally repainted. The interior was also absolutely drenched with carpet cleaning products or odor eliminators that left the car smelling like burnt rubber and chemicals for days after purchase. After I drove the vehicle home, I called the dealership about the paint issues and was told someone would get back to me. I never received a call. If you decide to buy a car here, be prepared to spend thousands fixing the paint and cleaning up the mess they made

Hye-Tech Auto Repair

4.8

(357 reviews)

Our family's Ford Explorer required a water pump replacement…read more I visited several local auto shops to obtain quotes and was shocked, disappointed, and discouraged at the prices I was being quoted for the work my vehicle required ($5,000-$7,500) Shame on me for not reading Yelp reviews before wasting my time visiting other auto shops. I read the many positive reviews for Hye-Tech Auto Repair and decided to visit them. Upon entering, I was greeted by John (owner) with a friendly, "Welcome, how may I help you?" I explained that my Ford Explorer needed a new water pump and a few other items that other auto shops had advised me would require repair or replacement. While John looked up a few items on the computer to provide me with a quote, he introduced me to his son, Harry, who happened to be in the office. Thirty seconds later, John provided a quote that was $3,500-$4,000 less than the other shops. I could not believe it. John explained that he makes his living and succeeds in his business through repeat customers, and he does not believe in gouging customers for every last penny. He also shared that when he retires, his son Harry will take over the business, and he wants to leave Harry with a solid foundation of loyal repeat customers. It was then that I knew I could trust John and his son Harry. John went on to explain that replacing the water pump on a Ford Explorer was a 10-12 hour job, as it was an internal pump requiring numerous engine parts to be removed to reach it. This was the same thing all the other shops advised me. John suggested that I leave my vehicle, and he would perform a full inspection of the engine and contact me before doing anything to it. I agreed and left my vehicle. The following day, I was contacted by John, who advised me that the water pump did indeed need to be replaced, as it was the source of the constant leaks of the water coolant. I left my vehicle in John's shop for three days. During this time, John or his son, Harry, contacted me numerous times to keep me updated on the progress of my vehicle and also to point out that mechanics had discovered two or three very inexpensive items (under $50.00) which they recommended replacing, which I agreed to have done. All in all, I was and am extremely impressed and satisfied with everything about this shop. I spent much less money to have five different issues repaired on my vehicle at Hye-Tech than what I was quoted to replace my water pump alone by every single shop I visited prior to coming to Hye-Tech. John and Harry are very friendly, honest, and trustworthy. They are also very knowledgeable and experienced, and they offer GREAT customer service and communication. This is my new go-to shop for any issues involving our family vehicles. Thank you, Hye-Tech Auto Repair, for a very positive experience.

I opened a Yelp project to try to get my transmission serviced. The dealership wanted to charge me…read more$1300 for this service. Yelp projects are one of the best things I've ever experienced. It's nice to see you can get quotes at the touch of a button on your phone. This morning, I had time off, so I headed in to get my service done. I did not have an appointment and that did not seem to matter. I arrived first thing in the morning at 8 AM and ask if the service could be done. Harry was an exceptional young man, he took me in with no problems, no questions. He said they could do it this morning. I told him I would have to wait. He had no problem with that either. Prior to bring in the car in this morning, as I said, I used a yelp project and had several people reach out and give me quotes. After looking at all the yelp reviews I decided to give this place a try. I am super happy that I did. This place is a hidden gem, excellence, service, quality, and value for what you receive. There are not very many shops where you could feel comfortable and put your trust in them. As I spent time in the lobby, I was able to see customer service on the phone and customer service entering the facility. Every customer that walked in, seem satisfied and was treated with dignity and respect. I highly recommend this place if you have any automotive questions whatsoever.

Envision Ford Lincoln

See more unrecommended reviews

(790 reviews)

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116 reviews that are not currently recommended

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rosalinda m.

2 months ago

I am not the type to do reviews but i have never been more upset, came in with my boyfriend to get a used truck, everything was great we found the one we were looking for and started to run credit, honestly didn't have high expectations because i am only 20 didn't know how high my credit was going to be, turns out i had AMAZING credit just for Sierra of Chevrolet to ruin everything. Went home on May 7th 2026, at around 6:30pm, I myself took the truck home got on the freeway and felt something was not right, when we got home i let my boyfriend know what i felt wrong he drove it around the block and said "yeah some thing isn't right" so we were like maybe we are overthinking it and had his dad try it one last time his dad came back and said something was absolutely wrong. No miles were added maybe 10-15miles, we brought the truck in May 8th at 10 am not even 24hrs after taking it. We were patient had communication at first, 1 week passed and 0 answers we would call constantly and we would get told "manager is busy right now" "our manager was in vacation but we will get an answer today" it was May 18 now and we called one last time and asked what was wrong they said transmission had some issues and recommends to be replaced. they were contacting them to see if we can "negotiate" what they can do to help us. We were tired of the same answers loops and loops, but finally we said we have to go in person. Went in May 19 at 10:30, and "manager" spoke to us not professional and very talkie, his name was Will Cruz. He said the only reason is because it has a new engine so the transmission is having trouble but the truck is good you can drive "it's good". Very positive about what he was saying. My boyfriend didn't think it sounded right so he went to speak to the service side and they let us know he was lying the transmission was absolutely blown! Honestly we were very patient calm, in no rush to get the truck back we both have our cars it was just a matter of wanting an answer of what was happening but no answers were being given to us. I was heartbroken in tears. I understand i bought the truck "as is" but this information of the transmission not working was never told to us when signing . So no i didn't buy it "as is"because this was not told i noticed this right after driving off the lot. It was so upsetting i absolutely do not recommend Chevrolet of Sierra in Monrovia. Honestly super upset leaving this place with no truck and a paper singing i'm returning it . read more

Jamie V.

551

1 year ago

If I could leave a zero star for this place, I would. The people here completely ripped me off. I bought a 2023 Chevrolet Sport Rx suburban black on black, fully loaded, with 57,000 miles on it, they brought the car to my house on Saturday, February 22nd, 2025, and didn't disclose the mileage till they arrived at my house. They rushed me into signing paperwork and to go over the car. I was completely rushed. When I looked inside the car both the screens in the backseat were completely shattered!!! I mean how can a dealership even sell a car with SHATTERED SCREENS? They said There was one dent which I saw, but after they left I inspected the car and There was more than just one dent. I mean the front bumper had a missing part on it, and there were multiple scratches on it as well. I was dealing with Alvero which was directed by his boss James, But they wouldn't answer my calls, texts, or emails After the fact that I was unhappy and sent them multiple pictures of damages to the car. I had to put a stop payment on the car to get their attention to finally call me. They are stating that they will fix the screens and the ONE dent in the car. I told them that there was not only one dent, I took the car to Prestige Autobody shop in Thousand Oaks and also the Chevrolet dealership in Thousand Oaks, and they quoted me $7,000 for fixing the dents, scratches, and screens. THAT IS AN OUTRAGES AMOUNT OF MONEY! especially after the amount I just dropped on buying the car. I wanted a BRAND NEW CAR and they brought me 2023, not 2025. AND I only had one set of keys. A set of keys cost $600 plus the programming so about $800 total. I do not trust these people. They want me to take the car back to West Covina from Thousand Oaks to fix the two screens and the dent and that is it and then I would be carless, I wouldn't have a way to get back to my house in Thousand Oaks and I would not have a car for a few days. James the manager actually hung up on me today when I was going over the amount of total damage on the car. He was completely rude to me. Why would I even want to trust them working on my car after all these problems? They have lost my trust as a good customer. I do not recommend them to ANYONE, I repeat ANYONE!!!! Don't buy anything from this place and do not trust these people, they will scam you and rip you off. They only want your credit card and checkbook. BEWARE! read more

Kevin R.

4 years ago

UNSCRUPULOUS, DISHONORABLE PREDATORS THAT THINK THE CONSUMER IS AN IDIOT. We all know that supply chain issues, chip shortages and COVID factory lockdowns have decreased the availability of new cars. This has unfortunately given the upper hand to the car dealer. An upper hand that this shortsighted dealer has chosen to abuse. Unlike other organizations that have tried to put customers first during the Pandemic, Sierra Chevrolet has sunk below the level of a common predator - they are con-artists; preying on a consumers desperation for a new car. There's a reason that consumers loathe the car buying experience and dealers like Sierra Chevrolet typify the scumbags that we all know lurk in this industry. - Several thousand dollar markups OVER MSRP on common vehicles. Predatory. - $5,000 of Worthless "Dealer Installed Options" on a Car with a $40k MSRP. Predatory. - Unwillingness to honor a GM Employee Discount Program. Predatory. Consumers, before being Sierra Chevrolet's next victim, read about the epic 1,000% markup you are paying for these "Dealer Installed Options" and refuse to work with a dealer that employs this tactic of profit generation. They are STEALING FROM YOU. Paint Protectant - it's a fancy word for CAR WAX. Fabric Protectant? Its the same as a $10 can of Scotch Guard. Door Edge Protectors for $200? $10 bucks on Amazon. I'm lucky, the truck I wanted to buy would be our 4th car and is not a necessity for my family or my work. I just don't like hauling plants from HD and doing Costco runs in my Carrera GTS so I thought a Chevy Colorado would do nicely. But for those of you who need reliable transportation at a fair price, Sierra Chevrolet doesn't give a $hit about you. I cant wait for the supply chain and chip shortages to pass and for all of us who have been preyed on by dealers like Sierra Chevrolet get to take our business elsewhere. The day will come where the Tesla model of direct selling becomes more and more common and the #ucks who work at Sierra Chevrolet wont have an opportunity to screw the public like they did during the pandemic. If I were Mary Barra at GM, I'd strip them of their franchise - dealers like this and their predatory practices damage the brand and reputation of an amazing company like GM. read more

Gabriel B.

11 years ago

On 12-09-15 I went to the Sierra Chevrolet in Monrovia. As soon as I arrived and parked my vehicle in the lot, I was greeted by a sales representative, Robert Perez Gomez. I advised Robert that I was interested in the 2016 Camaro. He walked me towards the Camaro that was located inside of the dealership. Robert showed me the exterior and interior of the vehicle. Everything about the vehicle was amazing. Robert walked us towards his desk and asked us if we would like something to drink. We sat down and began to fill out information for credit purposes. Meanwhile the credit report was being pulled, manager Israel Winkelmann and Robert Gomez prepared the vehicle for a test drive. I returned to the desk ready to buy. We spoke numbers for a short period of time and agreed on a price. After meeting with Mr. Steve Del Campo in finance the vehicle was mine! The customer service at Sierra Chevrolet in Monrovia was exceptional from the top-down. Robert had great communication skills and was very professional from beginning till the end. His bilingual skills in spanish was definitely appreciated by my father. My father was able to communicate with Robert and get all questions answered. Manager Israel Winkelmann was also very kind and respectful. He was able to speak numbers with my father and I and answered all questions. Steve Del Campo in finance explained all the forms thoroughly and clarified everything before each and every signature. Other sales representatives were congratulating us of our purchase and wishing us the best! All employees at Sierra Chevrolet have great customer service skills and make a customer feel welcomed. We truly enjoyed our time at Sierra Chevrolet in Monrovia. The environment and presentation of Sierra Chevrolet in Monrovia was awesome! Truly want to thank this team for the time and service! Wish you all the best and this team and hope many more 2016 camaros will be sold at this dealership! read more

Nash S.

258

12 years ago

I received a letter for a complimentary check up, and top off on all fluids for my 06 Corvette. It also said 10% discounts on all services, so I came in for an oil change, and check up. Check up came back and I had to change my 2 rear brake pads. The total was approximately $440. Rolando (the person that was helping me), said that he will include the discount, so I thought my price was going to be cheaper, but my receipt total showed that the discount was already included at a higher price. Very misleading... =/ So this dealer do not wash your car for you, when they service your car like other dealers. Rolando was nice enough to give me a coupon for a car wash down the block that they send their clients to. So I was thankful, BUT when I got to the car wash, they told me they can't wash my car because it was too low. Rolando knows what kind of car I drive, and I'm pretty sure he sends lots of cars over there, so I don't know why he sent me over there when he should have known that my car wouldn't be accepted. So I ended up driving there for nothing. I'm not very happy and definitely not 100% satisfied as they state on their email("Our number one goal is to have everyone walk away 100% satisfied"). I definitely over paid for an oil change, and 2 rear brake pads. I also left Rolando a message to notified him that the car was refused to wash my car, but he hasn't got back to me. read more

Vrej N.

1 year ago

Disappointing Experience at Sierra Chevrolet of Monrovia I recently took my 2018 Chevy Traverse to Sierra Chevrolet of Monrovia for various issues, including a check engine light, tire pressure sensor replacement, and a tangled seatbelt that needed fixing. The car was kept for two days for diagnosis. Initially, I met with Marvin Orellana, the service advisor, who assured me he would diagnose the car and keep me updated. In the past, I understood that Chevrolet charges around $250 for a diagnosis, which I accepted. However, this time, I was charged multiple times for diagnostic checks--$265, $285, and other amounts--each for separate inspections, which I had never experienced before. I never saw a single $250 charge; instead, I was billed for every individual check they performed. The final bill was over $839.45, which included an oil change (normally $65), but I was also charged for various parts, labor, and miscellaneous fees. They charged me $284.96 for the tire pressure sensor and $530 for labor on that sensor. When I inquired, I was given vague explanations and additional charges. read more

Quality L.

10 years ago

I I would like to Commend Deniz, he is absolutely the man you want to speak to about purchasing a vehicle. I bought a 2016 Chevy Sonic from Sierra Chevy, Deniz is very knowledgeable about the vehicle and the Chevy product, he definitely know what he is selling. Deniz is pretty easy going and not pushy when it comes to the "Sale", which is great and part of the reason that I decided to go back after checking with out other dealerships. Deniz is witty, polite, knowledgeable and professional. I highly recommend asking for Deniz personally, he made my car buying experience a pleasant one. I would also like to commend Steve in Finance, he was very knowledgeable and thorough about explaining the paperwork that I was signing, which is definitely a first. Steve made sure that I understood the great warranty package and benefits of the purchase of the warranty. Very Professional!! I would definitely recommend family and Friends to go see Deniz. Thank you Deniz and Steve, I love my new ride!! read more

Robert R.

12 years ago

By way of background, I am a 42 yr owner of Chevy half ton pickup trucks. I have had 5 pickups and 1 small utility over those 42 years. My transmission died and was referred to Sierra Chevrolet by Thorson Chevrolet for warranty. Jeff the service manager took care of the warranty for me. It took 2 weeks to fix because of the backup of transmission work. Thorson has no transmission repair mechanic, Odonnell and Team Chevrolet are out of business, and everyone else is too far from me. Jeff helped arrange a tow for me when GM's tow company did not show up. He gave me daily briefings on when the mechanic could get to my vehicle and what the prognosis was for the repair. He also arranged a substitute truck so I could work over the 2 week repair period. This was all greatly appreciated. I was even introduced to the mechanic who did the work. My complaint is that Chevrolet has sold a lot of trucks here in the San Gabriel Valley and is badly short mechanics to honor warranties read more

Antonio S.

6 years ago

Worst dealership experience. Dropped off my vehicle for service. Was given the run around the whole time, 2 WEEKS and they did nothing to the vehicle. Was told by edwin ur car is next after a malibu. Edwin never returned calls. Spoke with service manager Diana, about the lack of communication and service, and asked to work with another service adviser. Joe calls me on a Thursday saying ur car will be looked at Monday, I get a call Monday at end of day saying ur vehicle is next, we just cleared up some corvettes, which previously was told were Malibus. I show up the next day, Tuesday (noon) after two weeks and vehicle is in same spot never had been worked on. I took my car that same day. 2 WEEKS of Just BS, and you don't need to respond with the standard response: were sorry to hear about your experience, please call us to further discuss the issue, now that is some grade A quality bull. DONT TAKE UR VEHICLE TO GET SERVICED THERE. read more

Ieb G.

10 years ago

Service department seems competent, but they tend to markup their parts way past suggested retail. Then they sometimes offer you a break, which brings most parts down to a little over double what you would pay to get the same genuine GM part on-line, from authorized on-line GM dealers. When we are talking about $131 on-line part going for $275 at Sierra, or a $288 part that goes for $155 on line, these are significant dollar amounts. The GM suggested retail for the fiirst part is $194, and $210 for the second.. Overpricing parts make the price of repairs inconsistent between GM dealers. Furthermore, overpricing of mundane parts like brake pads rules out taking my car to them for more-routine service like brakes or cooling system service. Walmart has the same DEXCOOL for $12 a jug that Sierra would charge $33. Except for the massively overpriced parts, service department seems better than average. read more

Sandy M.

11 years ago

Review My entire experience was very pleasant, with the assistance of my very helpful salesperson, Sergio. He could almost read my mind when I had questions or concerns about anything. Unlike other dealerships, I did not feel pressured and was given so many good options as far as financing. Even after doing my homework on the Colorado and knew exactly what I wanted, I learned so much more about my truck while Sergio gave me the complete tour and information on every aspect. Plus, the truck they had, already had all the extras added so I felt it was meant to be, that I ended up at Sierra. I've only had my truck one day and have enjoyed every minute driving it and just sitting in the driveway, playing with all the cool features. My cheeks hurt because I haven't been able to stop smiling, being so happy with my new truck. Thank you Sergio and the entire staff. Everyone has been so friendly and helpful. read more

Cathleen A.

6 years ago

My husband and I went to upgrade our 2015 Chevy Traverse to a 2020 with Lorenzo Lopez and we had a great experience and he had great customer service, he went above and beyond and he even stood later to help us get the truck we wanted at the right price. Andrew Kaassissian was great he helped us with the cars and helped us set up our new traverse with OnStar, hotspot and he made sure we were setup before we left. Steve Del Campo in Finance helped us fill out all the paperwork which can be overwhelming, but he sat and explained every paper and he answered all of our questions and didn't rush us. We had a great experience at Sierra Chevrolet in Monrovia and we recommend it. We are blessed and truly satisfied. The location was very clean and well air-conditioned and santizied and they had 6 ft. distancing, we felt very comfortable and safe buying our new Traverse. read more

Arie C.

7 years ago

Thank you ABE for such a great Customer Service and Support. Dear Sierra Chevrolet, I just wanted to express my deepest gratitude for all the help and support that ABE provided to me by fixing all the issues in my car. I LOVE MY CHEVY MALIBU! Most of all, I wanted to thank ABE for such an unbelievable dedication and positive can-do attitude. Abe is such a great person, an asset to your organization. He works so hard, and communicates extremely well. He was even able to get me a loaner, for free, (Chevy Equinox, which is a great car), and I am even thinking of buying a new Chevy Equinox, so please have a sales man email me an deal I can not say no. Abe was even able to apply a coupon to the work, making it cheaper for me. Thank You Abe! Looking forward to an amazing service in the future! Best regards, Arie Carmelli ariecarmelli@hotmail.com read more

Roberto V.

1 year ago

I had an amazing experience at Chevy of Monrovia! I want to especially thank Mike Hoffman (Sales Manager), Andrew (Sales Rep), and Nic (Finance Manager) for their hard work in making this deal happen. I purchased my first Chevy Suburban Premier 2025 for my LLC, and Mike literally reached out to all dealerships within a 200-mile radius to find exactly what I wanted. Having purchased several vehicles from different dealerships over the years, I can honestly say I've never experienced the level of customer service I received at Chevy of Monrovia. The team was professional, dedicated, and truly committed to ensuring I got the vehicle I desired. I highly recommend this dealership to anyone who is serious about what they want -- their customer service truly stands out. Thank you again to everyone who made this such a smooth and positive experience! read more

Richard A.

10 years ago

I contacted Sierra Chevrolet in regards to an inquiry about a Silverado truck. Christina M. is the salesperson that answered our questions in a friendly and knowledgeable manner. After a confirmation of the questions we had, we then drove over 70 miles to make sure we had Christina as our salesperson for such an important investment.. She did not disappoint nor did she make us feel uncomfortable. In addition, Rose in the finance department worked with us in a professional and courteous manner. Because of the excellent service provided by Sierra Chevrolet and Christina, we returned for an additional vehicle. We now also have the 2016 Traverse LT! We will always be glad they were there to help us. And will definitely recommend Christina to any friends and family that are in search of a professional salesperson and dealership. Thank you. read more

Luis A.

15 years ago

I was in the market for a new car so on December 24th 2011 I decided to stop by and take a look at the selection that they had. when I stopped in Cindy Jimenez greeted me and proceeded to answer all my questions and showed me several cars she was very patient and knowledgeable I decided on the Cruze. After we took it for a spin and talked to the finance department Cindy explained the features of the car such as the ONSTAR system and the Sirrus XM radio. Since having the car I have had the General manager send me 2 letters asking how the car was running and if I had any issues with it that he or any of his staff could help me with. Over all this was a real good car buying experience. I would recommend that if you are looking for a new car that you stop by and see Cindy and the rest of the staff read more

Daniel S.

4 years ago

We have been looking to buy a Traverse for the past year. Called almost every Chevy dealer from Northern California to the Mexico boarder. We even reached out to Chandler Arizona. No one had the inventory or would work with us unit we reached out to Sam Alfi over at Sierra Chevrolet. It took a couple of weekends to get the car and deal that we could be happy with, but once those things got worked out, the whole process went very smooth. They closed at 9 pm, we finalized the paperwork right around 9:10 pm. After all of that, Sam took all the time we needed for him to answer our question and show us what we needed to know about the car before we drove off. At no time did I feel like we were cutting into his time/evening. Thank you Sam for the very positive experience of buying the car! read more

Michelle M.

8 years ago

Sierra Chevrolet is hands-down the absolute BEST Dealership around. Our Salesman, Mo Landaverde went out of his way to be sure our every need was met without any pressure tactics or gimmicks. We are a Chevy loving family and have purchased dozens in the past several years and our experience with Sierra was by far the most pleasant. Steve Del Campo was honest and to-the-point in terms of financing and made that process pain free, and Corey Gaston was awesome in assisting the entire process! We would highly recommend Sierra Chevrolet and are so grateful to Mo, Steve, Corey and the whole Sierra team for making this Mother's Day a most special one. I am in LOVE with my new Traverse!!!! If you need a car, go see Mo and the incredible crew at Sierra Chevrolet, they will not disappoint!!! read more

Belle R.

9 years ago

We would like to THANK everyone at Sierra Chevrolet of Monrovia. Starting with in Sales Deniz, Sergio, Matthew, Landon, Edwin, Danny and Steve Del Compo Finance Manager. WOW what a team very professional , everyone was very patient with us. They made sure we were comfortable and not pressured to make a decision. We explained our likes, dislikes in what were looking for and our budget. We received a call from Landon to come in and test drive an Infiniti Q60. Wow what a surprise! After several hours and many questions Deniz explained the Infiniti QX60 through and through to us. Deniz closed the deal and took us to meet with Steve Del Compo finance manager. We will definitely recommend the Sierra Team to our family and friends. Thanks again it was a pleasure meeting all of you. read more

Sonia G.

10 years ago

Today I purchased a 2016 Silverado LTZ from Oscar Fonseca. I shopped around various dealerships over the last month and kept returning to Sierra Chevrolet. The reason is that this young salesman was respectful, patient, courteous, informative, accommodating, and most impressive was his honesty. He did everything he said he was going to do. In fact, he came to the dealership on his day off to show me a vehicle I was interested in. It was a very pleasant experience working with him. I would recommend to anyone interested in buying a Chevrolet to ask for Oscar Fonseca. There is probably nothing more dreadful than a pushy, aggressive, salesman - you won't get that when dealing with Oscar Fonseca. I would definitely consider coming back to this dealership. read more

Sierra Chevrolet of Monrovia - autorepair - Updated July 2026

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