Quicky make my scratched bumper look like new at a reasonable price…read more Quicky make my scratched bumper look like new at a reasonable price.

I called K&S Complete Auto Repair ahead of an upcoming road trip and was assured they could take…read morecare of both an oil change and a tail light repair--"no problem, just bring in your car." Based on that promise, I proceeded with the service. When I returned to pick up my vehicle, I was surprised by the unusually low total and asked about the tail light. Only then was I told that the repair hadn't been completed and I would need to come back the following week. I do not have the ability to return due to my travel schedule, which I clearly communicated from the start. The issue is not that the work wasn't done--it's that I was led to believe it would be. Had they been upfront about their capacity, I would have gone elsewhere to avoid being put in this stressful situation right before a long drive. Extremely disappointed with the lack of transparency and reliability. I would not return based on this experience.

We come here 2-3x a year for oil change and basic maintenance. Both hybrid vehicles (Volvo, Toyota)…read moreless than 5 years old. They are very reliable with fair prices.

Friendly, good service, and have appointment. I want to give 4 1/2 star but the app doesn't let me.read more

I had a slow leak from a nail, and another well-known shop tried to tell me it was unpatchable and…read morepushed me to buy a whole new tire. I held off since the leak wasn't that bad. My dad recommended Great Mall Tire Outlet because the owner, Frank, used to work at our family's old go-to spot, Pacific Tire. Frank's team fixed the tire quickly and didn't even charge me because it was such a simple job. It's rare to find this kind of honesty and Frank + his team do amazing work. I highly recommend them!

Another exceptional visit to Great Mall Tire Outlet with Frank!!!…read more With my tire pressure light being lit for about a week, I finally made the time to take my car to the gas station I frequently visit. Thankfully I made the visit sooner than later because my tires all measured 10-15 notches as being underinflated by what the recommended levels were. With some help, I was able to add the appropriate air into each tire but came to a road block with the driver side rear tire. Air would not enter, nor would the amount of air measure with the air thingamajig. Naturally, I PANICKED!! I immediately assumed I needed a whole new tire, or worst- an entire set!! I hopped in my car and immediately drove out to see Frank. No lie, this place is a revolving door full of customers. If that doesn't confirm how knowledgeable and trustworthy this business is, I don't know what will. Even on an early morning Tuesday, my arrival was met with an estimated 1.5 hour wait. Come patient and come ready to be 100% satisfied. 5/5 Stars for always being such a big help. I'd be the first to admit that I am absolutely CLUELESS when it comes to cars|tires- I choose to come to Great Mall Tire Outlet because the staff knows that they are doing & they do not take advantage of patrons like myself.

I usually never take my car to shops since I do the work myself, but I just didn't have the time to…read moredo a full clutch replacement. I took my 1991 NA MX-5 Miata to JB for a clutch and flywheel replacement, and they offered a very competitive flat rate. The clutch now feels brand new! They even took my car back the following week after I found slight misalignment issues with the exhaust and my aftermarket shifter; they had no qualms about fixing it complimentary and did it extremely quickly. I highly recommend JB - they really know what they're doing.

Great service Fair prices and good quality…read more Also very flexible on time so I was able to get it done soon

Went there for a smog check. Completely disorganized. Waited at least 5 minutes. No one helped at…read moreall. Will not try again.

I will definitely come back for my oil change and repairs. It's hard to find repair shops that are…read morehonest, helpful, and open on Sundays!

This is a belated review, but I have had my Lexus GX470 serviced at Exact Motorsports twice in the…read morelast couple years. In November 2024, my lexus had an oil leak. I went to investigate and it was near the oil filter housing it attaches to. drove it to Exact motorsports to have them evaluate, and Sandy & John were helpful in diagnosing the problems. They seem to be very knowledgable with the toyota/lexus platform. They gave me a reasonable quote and I left the car with them. They also mentioned it was probably due for new spark plugs, and a new valve cover gasket so I had them throw that in there as well. When I picked up the car, it drove much more efficiently and no more leaks! Turns out it was a broken O ring. I enjoyed that experience, so a year later (Nov 2025) my belt was squeeking a lot in cold weather. They were able to diagnose and swap the belt to a new one within a day or so. No more squeeks in the cold mornings. The best part about exact is that its a mom and pop, locally owned shop that doesnt put you in a upsell, pressure environment. They tell you what you need, what you dont need, and what are nice to do but not urgent so you can make your choices for the best quote. I will be going to them for any future needs for my Lexus, and have been recommending them to my friends and family for the same purposes.

I have been a customer at Exact Motorsports for almost 10 years now. The service and honest fair…read morepricing they provide is exceptional. Sandy is very knowledgable on what type of maintenance is needed on a car. She always give you an option of using OEM or quality aftermarket parts, and provide quotes so you can compare and find what's best for your needs. One time I noticed my engine coolant reservoir to be completely empty. I emailed Sandy for advice, and she fit me in the next day and advised me to buy Toyota coolant and top it off before driving. After dropping off the car, they immediately found the radiator is cracked and needs to be replaced. They ordered parts and replaced the same day. They even help arranged a ride to a nearby car rental shop. They truly go above and beyond for their service. My first review was about replacing struts. I went with Sandy's recommendation of using aftermarket struts (KYB brand). 10 years later, I can positively vouch for her recommendations. The strut has held up well over time.

When I was told my entire engine needed to be replaced, I felt sick to my stomach. Anyone who has…read morebeen through a major car repair knows it's a hard pill to swallow, especially in California, where repair costs can be overwhelming and it often feels like everyone is charging an arm and a leg. That's why finding Kris was such a blessing. From the very beginning, Kris treated me with kindness, honesty, and professionalism. He took the time to explain everything, kept me updated throughout the process, and never made me feel like just another customer. During a stressful situation, his patience and communication made a world of difference. What impressed me most was his attention to detail. He wasn't interested in simply getting the job done, he wanted to make sure it was done right. That level of care and pride in his work is hard to find these days. I had no idea this hidden gem of a shop even existed, but I can confidently say I won't be taking my vehicle anywhere else. Not only did Kris get my Chevy back on the road, but he returned it in better condition than it was before the engine issues started. If you're looking for someone who is honest, knowledgeable, professional, and offers fair, affordable rates, Kris is the real deal. I will absolutely be returning for oil changes, maintenance, and any future vehicle repairs. Thank you, Kris, for helping me through a stressful situation and treating me with such kindness and respect. You've earned a customer for life(:

My friend recommended Bay City Auto after having her Toyota Tundra serviced here for more than 15…read moreyears, and now I understand why she's been such a loyal customer. I first reached out to Kris when my local Toyota dealer quoted me nearly twice the price for a major repair. I wanted a second opinion, and I'm so glad I made the call. Kris took the time to explain the repair, provided a fair and honest quote, and earned my trust from day one. I've been bringing my Toyota Prius and Ford F-250 diesel truck to Bay City Auto ever since.

Haven't met someone who knew so much about cars. I was…read morerecommended to Winston's shop through a family friend about a year ago. I had issues with my CRV and it started making a weird noise that was coming from the wheel well. I took it to two different mechanics. One said it was the brakes. So I paid to have it changed but the noise was still there. The next mechanic said it was an alignment issue so...I paid to have THAT done and the noise was still there. Finally, I heard from a close friend that he knew a guy that could fix it. Took it to Winston and he diagnosed it to be a wheel barring issue. If I didn't get it fixed soon, then it would have caused more damage. Winston fixed it for a good price and the noise went away. Now, I take all my cars and he gets it fixed and at a fair price.

Winston is one of the last honest mechanics that I know of and one of the few things that I miss…read moreabout living in the bay area. I drive from the Sacramento area into Santa Clara because I really can't find anyone else that I can trust to work on my vehicles. He runs an honest business and only makes honest recommendations that you need, he's not trying to upsell you on some BS service just to make a couple of extra bucks. He doesn't believe in cheap aftermarket parts, only uses quality fluids and has excellent workmanship. Cleans up after himself, ensures that after he's done with the service, it's as if no one worked on it if not better when it comes to cleanliness. If you've been looking for someone that you can trust with your vehicle maintenance so that you can be confident and worry free, Winston's Auto Service is your place and Winston is your guy. Years of automotive experience, high workmanship standards and simply a really good guy.