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    WSS

    2.7 (12 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 months ago

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    Bad customer service
    Nicole R.

    Worst customer service from Jason Peraza which happens to be the store manager. Not to mention when I said his customer service was bad he used sexual and derogatory remark towards my husband. WSS please do better when you are hiring people. The level of his customer service skills are garbage and he needs training on how to serve people. His demeanor is very off putting and his bad attitude is no way to gain customers. The store was dirty and was not prepared for customers. 0- customer service 0-cleanliness

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    7 days ago

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    Taylor

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    3 months ago

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    5 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    Ask the Community - WSS

    The North Face Las Americas Premium Outlets

    The North Face Las Americas Premium Outlets

    4.1(28 reviews)
    4.7 mi
    $$

    This location has terrible customer service from the Cashier and the Manager. To begin with, the…read moresocks were advertised, at 50% percent off. When I paid, they charge me the full price for the socks and not fifty percent off as advertised. I uploaded the picture in case you wanna see the price they charged and the advertising price. After that, I grabbed some items from the 70% percent off, samples rack, and the cashier say that they were not seventy percent off and that people always misplaced things. I advise the manager to have somebody check that rack since there were many items that did not belong to the rack. The manager and the teller told me that it was my responsibility to check that you should say samples on the label and that it was not the responsibility to be checking to see if they are correct. How would they expect me to know that? They kept insisting that it was my responsibility to find out that those items were not seventy percent off. I asked for a discount sonce they were false advertising since they do not care in checking and the manager did not wanna give me any discount at all. The Manager did not agree to be responsible for the mislabeled on the items. She said that it is the customer responsibility, and the customer service is not always right, as the Manager told me. I am very disappointed.

    I was walking around the outlet and decided to visit north face clothing. I was very impressed with…read moreRuben for the service he provided. I was shopping around and helped me find a men's medium size jacket and first told me they were all sold out. Definitely not what I wanted to hear. But right before I walked out he told me to follow him and found one misplaced in a different location and made my night. So i decided to buy a lot from this store thanks to the great customer service from Ruben. Flor was at the register and was able to help me pay for all my cloth and walked out spending alot of money from just looking keep up the great work. Awesome team and will definitely be back.

    Photos
    The North Face Las Americas Premium Outlets - Receipt where the fifty percent of socks with charge at full price.

    Receipt where the fifty percent of socks with charge at full price.

    The North Face Las Americas Premium Outlets - The proof that the 50% off socks where changed at full Price.

    The proof that the 50% off socks where changed at full Price.

    The North Face Las Americas Premium Outlets

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    WSS - accessories - Updated May 2026

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